I was supposed to be picking up truck AND trailer together but when I arrived I was told they didn't have my trailer and that "this uhaul thing isn't worth it" by the guy working. 3 phone calls later on my own - not by the customer service rep behind the counter. I found out that my phone number didn't get updated in your system so you sent a text to the wrong number telling me that my trailer had to be picked up at a separate location approximately 30 minutes away.Sarah B.
Customer Reviews for Midgard Self Storage Rock Hill LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rock Hill, SC 29732
(1/4 mile from Hwy 161/Hwy 901 intersection near Walmart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Signage on where to park your u haul. Was confusing on where to parkJoseph H.
Le client n'a pas laissé de commentaire.Rebecca H.
Would prefer to start/end with a full tank of gas.Patrick C.
Le client n'a pas laissé de commentaire.Sam G.
The location did not perform a walk through of the vehicle with the customer for any damage. I would assume this would be a requirement before leaving the lot.Shawn H.
All agents were amazingLatricia G.
There was sunflower seed Shells under the seats.Robin B.
I reserved an appliance dolly, but found out at the last moment they had no dollies on sight. How do you take a RSVP but not have the equipment? I gave an estimated mileage and was told I wouldn't be charged for what I didn't use. I was still charged even though I was easily 20 miles under the estimate. I was given zero information as to my final charges with said mileage. I was then charged an additional charge that didn't show up until the next day with zero explanation. Perhaps had the guys actually checked the truck in instead of just taking the keys, I would've known about their shady dealings.Jacob S.
Le client n'a pas laissé de commentaire.Robin G.
Cracked windshield but was informed about it & had the option to upgrade the vehicle for free, we declined but much appreciated the offerDavid S.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.Sam M.
Le client n'a pas laissé de commentaire.Tajun D.
Le client n'a pas laissé de commentaire.kyle P.
I have a picture to prove the gas tank was left at the same level as it was upon pick up. Regardless, the drop off location charged me for additional gas.kevin P.
Great customer service! Associates were very patient and helpful. Will be using this location for future needs.JETTIE C.
Truck was filth yesterdayDANNY A.
Make sure to notify the customer before moving their reservation minutes before the appointment time to pick up the rental. That is very inconvenientScott B.
Le client n'a pas laissé de commentaire.Shampane R.
Extremely impressed. The 2 guys that were working there were professional and fast. Will be back to rent again from this location.Sean S.
Le client n'a pas laissé de commentaire.Brian S.
Great to work with great customer service thank youeugene G.
Le client n'a pas laissé de commentaire.LENWARD N.
You have the best customer service! I'm a satisfied customer!marites H.
I requested moving blankets in my reservation. This location does not have moving blankets. I was very disappointedBrian M.
Le client n'a pas laissé de commentaire.Ethan P.
Charles (? I think) was very personable & helpful with return of truck. He explained all charges etc. Very nice manMadeline M.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Jeremiah B.
Le client n'a pas laissé de commentaire.Sierra B.
i have rented from uhual for years and most recenlty two weeks prior to this rental. However, it took me ovber 30 minutes for mobile check-in and required me to have a friend wake up early on a saturday to take a confirmation call from uhual on my behalf. Why was this necessary after all my rentals which were ALL returned and paid for on time!!!!! i am not happy at all and will rethink using uhaul for our next event in september if this is the new norm.Daniel N.
Stuff was nice and helpfullakishi P.
Le client n'a pas laissé de commentaire.Danny F.
Send everyone in the York/Rock Hill, SC area to this location. Midgard Self Storage. Mr Charles was more than accommodating and cordial. Third party who spoke only truth and upstaged your own employees.Thomas P.
Le client n'a pas laissé de commentaire.Joseph F.
When I arrived, I was told that the appliance dolly which I reserved two days prior was not available. And that the employee that took my reservation had been terminated. Overall not a good experience. Will rent elsewhere next timeSTEVEN C.
Le client n'a pas laissé de commentaire.James F.
Don't harass customers when they keep vehicle longer than expected it's in contract that it's paid by the day and milage. Don't lie to customers saying that they don't have to pay till next time uhaul is needed then charge me anyway and take a 40 dollar late fee after I was told that I wouldn't need to pay till I needed it againTerry N.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.Carlos V.
Everything PerfectILEANA V.
Le client n'a pas laissé de commentaire.matthew N.
The gentleman was very polite and received my dropoff receipt by email within an hour,GLEN M.
Le client n'a pas laissé de commentaire.MONTRESSA B.
Le client n'a pas laissé de commentaire.Lisa S.
Everything was perfect! FAST pick up, GREAT PRICE! My only complaint is with the corporate return site. It is NOT bad; but a bit tricky to navigate. The verification code kept saying it was expired. But on 4th try, l got it! Next time (and I will use this location again!), I will understand the online return better and will have no problem! Everyone has a learning curve! THANK YOU U-Haul! THANK YOU TO EVERYONE AT THIS LOCATION! GOOD JOB!Dukeana M.
Excellent customer service and support by all personnel I had interactions.Vicki F.
Le client n'a pas laissé de commentaire.PATRICK B.
Customer service was great, I will most definitely use Midgard again and recommend to friends and family.RENE A.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Sheynique W.
The ~28 year old guy you have working the front desk is fricken awesome. Gave me all the info I needed in timely respectful manner and complimented my car, bro customer for life. Give that man a raise.Michael L.
Nothing, great service, employees and product.Ryan D.
Le client n'a pas laissé de commentaire.KENDRA F.
Le client n'a pas laissé de commentaire.Niesha F.
Le client n'a pas laissé de commentaire.SOHAM P.
Le client n'a pas laissé de commentaire.Chris C.
Good Costomer serviceANABEL P.
I had a good experience using this truck. Rep was friendly and helpful.William S.
Always have the vehicle with a full tank of fuel when picking up. Also this vehicle was clean but many are very dirty inside when picking up. I've had to use for business several times lately in the last several months and cleaned them out myself before using.PAUL W.
UHaul corporate had horrible service and policy. Although this location had helpful personnel, I would not recommend UHaul to anyone based on how you screwed me over by changing the pick-up location last minute and not having any supplies that I had reserved 3 wks prior. Yes, 3 wks. Just to be clear, I would NOT recommend Uhaul based on how you treat customers. Go screw over someone else.Elizabeth S.
Le client n'a pas laissé de commentaire.Jerdella D.
Terrible experience. It started with the app not working and ended with a fraudulent charge. When I disputed the charge, the representative lied in writing about the charges. I am disputing the charges and will do everything to review this experience poorly in the public domain.Ross P.
Return was a nightmare - request to set up an account to return the truck is not a good idea - not customer friendly at all. I will not use U Haul again because of that process.CHARLES T.
I reserved a truck at another location, and it wasn't there. I had to come to this location to complete my move. It cost me alor of time and money because of the milage difference. Uhaul wouldn't deduct the mileage from my bill.Jason R.
Le client n'a pas laissé de commentaire.Timothy K.
Keep doing what your doing and keep trucks availableMckee F.
Make sure the trick is cleaned out.Tahira S.
Le client n'a pas laissé de commentaire.DANIEL V.
The truck that was rented to us had a bald tire, didn't see it until we were loaded. Called the local Uhaul and they gave us national number. Then the nightmare began. Transferred from one number to another only to be put on hold. Finally had to do everything on line. Long story short, after almost 5 hours road side came out and changed the tire. He apologized for the delay, said Uhaul gave him the wrong address. By the time he left, it was too late to begin our 432 mile trip. We had to postpone all scheduled plans by a day. I will be writing a letter.MICHAEL C.
There was a mixup with the inventory on the truck I had reserved. Took some extra time to get that sorted out. But it was resolved professionally. I was a little late to meet my moving crew.Walter G.
Le client n'a pas laissé de commentaire.michelle R.
Need better lighting over the key pickup box so you can see the keypad better and the box itself was hard to open and it wasn't clear that we had to turn the knob while pulling down the pin to open. Not location specific feedback, the app is problematic, especially with the return option.tracy M.
Le client n'a pas laissé de commentaire.DWAYNE Q.
Le client n'a pas laissé de commentaire.OLIN P.
Le client n'a pas laissé de commentaire.Duran J.
The most amazing customer service ever â¤, prompt delivery and very kind.CAMEO G.
Le client n'a pas laissé de commentaire.Caitlin R.
Amanda was very professional and a joy to work with. On a scale of 1 to 10, I would give her a 15.michael G.
Amanda and Greta go above and beyond. Made renting here seamless.DANNY B.
Le client n'a pas laissé de commentaire.JON P.
Le client n'a pas laissé de commentaire.Benjamin E.
Le client n'a pas laissé de commentaire.Stevyn B.
My poor rating has nothing to do with the actual pickup site as I picked up after hours. I have two issues I'd like to address. First, I had scheduled my pickup at the Steele Creek site in Charlotte just around the corner from my house about 3 weeks prior to moving. The day before I was to pick up the truck, I was called and notified that the location currently is out of 10ft trucks and I would have to go to the Rock Hill location to pick up my truck. The Rock Hill location is a half hour from my house. Why didn't either A) someone notify me earlier or B) someone transfer a truck from the Rock Hill location to the Charlotte location as they had 3 weeks to do so? I drove past the Charlotte location the same day and there were about twenty 10ft trucks sitting outside. Second, due to work circumstances, I had to pick up the truck at 1am. I went through all the pre-check in processes and called the location to make sure I wouldn't need anything else. I got there and started my check in online. Your website was having issues with my photo as I was trying to upload it so I had to attempt multiple times, in multiple different lightings. I finally got past that part and the site timed out on me. After going through everything again, it said I needed to give them a phone number of someone I could call to verify it was me picking up the truck, a copy of my passport, or a copy of the rental agreement. I obviously didn't have a copy of either my passport or rental agreement with me since no one told me I would need it. Nobody I know is awake at 1am to be able to give my number out. I called customer support and they were not able to get me past that point without one of those 3 items. I had to wake up my mother in law as she was the only person who answered just to verify me. My license was already uploaded into the system so my headshot I uploaded should have verified that was me. And a third thing, I paid for furniture pads which weren't in the truck. I called the Rock Hill UHaul to tell them and they said they would reimburse me. That never happened. I am just disgusted with UHaul right now!Michelle A.
Le client n'a pas laissé de commentaire.Steven J.
Best customer service!GWENDOLYN H.
Le client n'a pas laissé de commentaire.Kysha H.
Le client n'a pas laissé de commentaire.kikmberly S.
Dropped it off after hours unfortunately did not But location was well lit and drop off location for trailer was clearly markedAlec C.
Le client n'a pas laissé de commentaire.ANTHONY H.
I had a great experience and the manager was wonderful.MATTHEW H.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.VICTOR S.
Yes, but only if they pick up the rentals in person. The mobile pickup was a disaster. My location couldn't be detected and my location services were allowed. The key locker would not open after the code was sent to us and now we were running 1 1/2 hours behind schedule. Thank goodness the property manager was in the parking lot, she got Trey to come with a key to the lock box and then we were able to complete the pickup. Way to much work to pickup a truck using mobile pickup.Patrick F.
You don't have to do nothing to improve anything just keep being who you are all the customer service lady she was so awesome so respectful so enlightening and she's such a delight to be in her presence she is a blessing to your company and she represent your company wellTYEISHA M.
Le client n'a pas laissé de commentaire.BRIAN R.
I don't l don'tGEORGE B.