Staff was EXCELLENT! Highly recommend the facility and location to anyone. Very happy with my choice to use this location.
Shannon M
Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Philip MVery clean and newer looking facility.
Van WExcellent service à la clientèle. Very convenient for Viera residents!
MEG AKeep up the great work. Excellent people and great customer service. Pete and Tracy are great people. Fantastic customer service!!
reilly gEverything was exceptional. Office opened on time, actually a little early. Process to rent the vehicle was very straightforward and U-Haul team was very friendly and helpful. Vehicle worked as expected. Made for a very productive move.
Michael WKeep up the great work. The only negative is your App. I have used your company many times this year. Your network/system needs hardware fixing. It breaks down a lot.
reilly gFantastic customer service and support. Quickly greeted to take care of my rental, very respectful and courteous.
ROBERT CTruck ran great. My 1st time driving a truck more than 10 miles, so for me it was a pleasant experience.
Marilyn PAwesome and easy return.
Barb MTerrible experience with 24/7 truck rental. I am computer savvy and it took me an hour to get through the check in. Location service would not work, after calling for help the scan of my Florida license brought up my Colorado license which I have not had for over a year!!
Anne DI rented a truck for a few hrs. The trucks was nice and did the job intended. Customer service was nice and friendly.
Joe Bbad connection in the area, hard to use the app
Mykola LGreat place, fast in out, friendly and had what I needed who could ask for more!
TIMOTHY MEverything was Great !!!
thomas tWould not recommend 24/7 pickup. It took us almost 2 hours to get a key. Most of the time with U-Haul Cust service. 55 minutes and I got a person and was quickly disconnected. Had to go through it all over again. Hopefully will never need that service again
John FThe van was very clean and available at the location where I requested it to be for the move.
Linda KGreat location for Vierra Wonderful attentive staff Easy pick up and drop off
Gary LNever discussed mileage price told me $29 for the day to rent truck charged my card almost $85 max mileage traveled 35. Half a tank of gas in truck when rented picture to prove.
Rigoberto ANo improvement needed. All went extremely well.
MICHAEL LI rented a pickup truck for 1 day from Saturday to Sunday. The location was closed in Sunday and the app didn't work, so I just parked the truck on their parking lot and dropped the key into the box as it was said on their website. But they charged my card for 1 more day like I returned the truck on Monday when the location was opened again! I'm so disappointed! Will never use this service again especially in the weekend!
Galina FSTILL WAITING FOR OUR RECEIPT. Picked up truck in the morning and dropped back late afternoon. Gas topped off and as told they would check in and send receipt... still waiting but apparently they were able to bill us! Two charges that can be confirmed or verified. They claim the U-Haul system is down.. but not down enough to bill us???
Olena BMerci
Luis PBuy trucks with power windows!!!
Edward BI was great Coustomer service no complaints
Kevin GI feel I was cheated in being charged for gas when I returned the truck with the same level of gas as when I received it.
ALLEN KI had excellent experience with it management and the vehicle was nice but it needed to be maintenanced washer Wells were empty you could hear the power steering unit screaming cause the fluid was low it had a throttle body or some kind of air mixture or sensor problem because the engine was fluttering there were a few small issues but overall though vehicle ran well but it only had 10 000 miles on it it should have been running like a brand new truck maintenance is the lifetime of a vehicle
Terrance NYour employe Pete is wonderful. Very friendly and helpful. We have a rental storage unit there. Thanks to Pete. Thanks again for all you do. See you soon.
Donald REverything was super great
Josh FReserved for 2 days starting on 8/3 2pm, I ended up getting it done early because my son show up to help. Return the truck and equipment before 2pm (at 1:45pm) on 8/4 which mean I only use for one day. I still end up got charge for two days.
Tuan LExcellent service à la clientèle.
Andres SI have waited a day to cool down. My comments could be long but the short version follow: Called to change pick up time to 8 am on Tuesday. Told I would get an email with a code to get van keys. Seemed like a nice guy. On pickup day no email, no code therefore no early pick up. Waited until opening at 9am walked in and was ignored at the counter for 5 minutes until I said something loud Guy then said a week sorry, I explained what happened and he didn't care, passed me off to Nick who also didn't care and tried to say the reservation wasn't changed After another 15 minutes I left with the truck. Returned 3 hours later, cleared the van and left w/o hearing so much as a thank you or sorry for our screw up. Will let all of social media know this company SUCKS!!!.My neighborhood connections cover Viera, Sat. Beach and Melbourne. Maybe some training in the near future, ya think!!! Glen
Glen MEveryone is very friendly and knowledgeable.
Keith BThis was a horrible experience. The App didn't work. When it finally did i had no code for the key box. Through a "live chat" I was sent a different key code for a different truck then I ordered! I contemplated taking that much larger truck but figured it might be leased to someone else. When I finally received a key code for the correct truck, that truck was not left out for me. Luckily I knew someone who had a storage unit. I called them to help me get in, where we drove around until I found the truck which corresponded to my key. I lost almost 2 hours of my moving time. This is totally unacceptable!
Mark NThe representative checking me in seemed very inexperienced and had to re-do several actions even though they had already been done on pre-arrival check in. They struggled with the credit card and finally asked for assistance from a co-worker. I will assume inexperience over incompetence. The check in experience was poor, the rest of the service and check in were excellent.
James SThe attendant was not helpful and often confused. I have delt with him before, he is frustrating to deal with. This is not about U-Haul but about this locations customer service. Also he did not check my drop off in in a timely manner.
Gordon MNothing. Friendly, prompt service. Excellent experience, and saved me a bundle over Home Depot and Lowes.
Richard LI was charged $11 for the damage waiver, however, I specifically did not select this when booking the vehicle and did not choose it when picking it up. Not a huge deal but something I will have to look out for next time during the checkout process when they hand me my receipt.
Andrew JIt was perfect!
Patricia CVery easy and convenient. My only complaint will be that I chose online check in and when I arrived to the place my truck was not ready. The employee at the counter said that if I'm picking up the car while the store is closed I need to call the day before to make arrangements; and I didn't see tha anywhere in the instructions. Other than that pretty good experience.
Pablo LExcellent Service, no complaints
Christopher LVery professional, clean and easily accessible.
John FMy recent experience was amazing. The U-Haul site was down which frustrated everyone who was renting the morning of 16 June 2023. The owner and her staff did an amazing job of making the best of a bad situation. Highly recommend. John
John SBoth checking out and back in went smoothly so no improvements needed.
CHRISTOPHER VAucun
Steven KDonna was so helpful, accommodating and friendly! My husband and I feel like we gained a new friend. Thanks for the ease of renting a truck!
DANIEL PProvide guest wifi service since location has poor cell phone reception.
Robert MVery personable service person who checked us in and out.
DENNIS DExcellent service à la clientèle.
Joseph R