Le client n'a pas laissé de commentaire.Denise C.
Customer Reviews for Midgard Self Storage Viera
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Melbourne, FL 32940
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h30 pm
- Dim : 12h pm à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Representative was very friendlysteven A.
Le client n'a pas laissé de commentaire.Simone L.
I'm sorry that I can't remember the name of the person who helped us, after moving my brain is just not able. But, she was a fantastic representative in every sense of customer service. I've used UHaul several times and have always had good customer service but this time was exceptional! Absolutely a fan of this location and I will use them again! Thank you for having such a great representative!Jeffrey H.
Nice guy. Told me where to park the trailer and asked if I needed assistance in disconnecting the trailer. Nice facility - easy in and easy out.Peter H.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Stephen D.
Ty and Joe do a great job!!! They are professional, efficient...and, well, I have absolutely no suggestions as to how they can improve what they do!SUSAN C.
Floor in the truck was dirty and we had to sweep it out. 1 reverse light is out. Cab kinda smelled like a dirty dog. Parking is at a minimum.Robert M.
Ty the office manager was very rude , not friendly apron walking in no welcoming, She was very nasty when I asked her if she could find me the nearest drop off location This persons has very bad customer service she shouldn't be there at all if she does not like her job apparentlyamy P.
Le client n'a pas laissé de commentaire.Timothy S.
Ty and Joe are THE absolute BEST!!!! I have storage at this facility and rent a van regularly to move things back and forth to my home. They are 10 stars out of 5 for customer service. They maintain the facility in superb conditions. They are responsive, efficient, and professional. I highly recommend this facility based on their personal and professional service.SUSAN C.
Convenient and clean, staff very friendly and helpful. ThanksJOHN G.
Le client n'a pas laissé de commentaire.George S.
Took 15 min. to check truck in and they wanted to charge me for a gal of gas for only driving 7 miles. Not a great way to get customer recall.robert S.
I rented a trailer online and paid online. My daughters boyfriend went to pick it up. He said he saw no one there and called 3 times and no one answered, so he hooked up the trailer and drove off. He thought this was fine because all wall booked online with my account and I paid with my credit card. Shortly afterwards, my doorbell rings and 2 police are outside my house saying that Midgard reported a stolen trailer. I explained that it was not stolen, I had booked and paid online. They said that Midgard was upset he did not come in and fill out paperwork. I told the police I would come over with him as soon as I could contact him. I went over to Midgard and spoke with a really rude women. She called my daughters boyfriend...and I quote..."A fucking idiot". I am not used to being treated this way. She was very unpleasant and told me she would, "make us pay" for her bother. We apologized and filled out the paperwork. My daughters boyfriend is a former police officer, and said this women was completely out of line but he did not want to escalate the situation. The next day he returned the trailer, clean and in good condition. Imagine my surprise when I got the bill by email and saw they charged me a $75 cleaning charge in addition to the rental fee. I called and disputed the charge and they said that some packing blankets were not folded. We did not even rent packing blankets, there were some in the corner of the trailer that we didn't have anything to do with. I think the $75 charge was just to "punish" us for the episode the day before. It was a fraudulent charge and so I called your main office to dispute it. I explained the situation and have case #3701762. I was told I would be contacted in no more than 3 days. Well, its been a week and haven't heard back from UHaul. I told your main office I would dispute charge with my credit company but they told me to hold off until you responded. I don't want to wait any longer, so I will dispute the fraudulent charge today. Additionally, my daughter forgot her brand new pair of Tom Ford sunglasses in the trailer. We went over there immediately and were told they were not there. We even checked the trailer and they were not there. No one had rented that trailer between the time we dropped it off and the time we went back looking for the sunglasses. Obviously, someone at the Midgard office took them. In summary, I was very unhappy with Midgard Self Storage Uhaul location. The staff was not available to check out trailer, called police on me and accused me of theft, was rude and actually swore at us while in the office, filed a fraudulent charge on my credit card and stole my daughters sunglasses. I am a senior citizen and am not used to having a counter clerk swear at me. Unacceptable. Please resolve this. Refund me the $75 immediately. Christine Raynermatthew L.
Rebtal holding straps or wall braces.Thomas A.
Very good experience. Easy pickup and return of the truck. The return process can be a little tedious, but understand the need for the pictures.Michael W.
I'm going to be honest. I don't normally associate uHaul with good service. However the location off of Pineda in Melbourne, Florida was great. I'd give them 10 out of 10. They gave me good advice and made sure I got the right vehicle (the one I reserved was too small). I hope this is a trend.Russell L.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Josh R.
Courtesy and professional customer service.darcella D.
Le client n'a pas laissé de commentaire.CATHERINE S.
Clean the trucks, don't let people smoke in the trucks. I found a pack of cigarettes in the gloveboxRyan P.
Staff (Ty) went above and beyond to help us. We had a few hiccups in our plans (moving in two stages) and she helped us get it all Ironed out)! Very kind and helpful!cody R.
She was really nice and helpful. Howeverâ€¦ She said she would give me a free upgrade from the 4x8 to 5x8 and the free upgrade was $12 more than the original price of the smaller trailer. I feel like I was misinformed and paid the price.Steven W.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Jason U.
Don't like the time restriction on the cargo van. Felt rushed to get it back. Couldn't get everything done we needed to. Would be nice to have different options on time amounts. Plus you have to pay mileage in addition. It should be one or the other, not both.Chris L.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Robert T.
Absolutely terrible experience. When I went there was nobody there and the door was locked even though it was clearly within their open hours. After 20 minutes of calling the company they finally answered and had someone drive out to help me. After a 2 hour delay I was finally able to get the truck. After I returned the vehicle they charged me for $300 more miles than I actually drove. Absolutely terrible experience and will never rent again from this scam of a company.Christopher C.
This isn't a bad review on the site itself but on U-Haul as an entity. I reserved a truck 3 weeks in advance, two days before pick up, I get a text to move to a different location. Night before pickup I get another text that it has been moved again. 20 miles away from where I live. That's now 40 miles that I have to pay for due to lack of availability on your part? Three weeks wasn't enough time to book a truck? There should be a 40 dollar minimum refund to compensate. I'm not even discussing the extra hour to your facility each way.John A.
Le client n'a pas laissé de commentaire.Jerry T.
Le client n'a pas laissé de commentaire.james E.
Le client n'a pas laissé de commentaire.JACK B.
Le client n'a pas laissé de commentaire.ROBERT A.
I was overchanged fro Gas. I filled up to where I needed but checkout was still tryign to charge me for gas. Fortunetly it was corrected on final billing. But did not like that I had to catch that error. your customers could easily be overcharged.Brad D.
Arrived after closing time and couldn't turn vehicle in, left the vehicle in the lot, no Dropbox. Showed up at opening time to turn keys in and had to wait 30 minutes. Was charged another 1/2 day.David C.
Great location and staff!MICHAEL S.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.WILLIAM H.
Nothing, I have never had any problems or issues at this location.MATTHEW B.
I DROPPED THIS OFF AT THE LOCATION ON 56TH ST. I HAVE NO CLUE WHY THIS IS STATING THIS LOCATION. PLEASE CORRECTANTHONY B.
You have a great business model. Your service with the associated movers was much appreciated. One stop shopping.GRISWOLD L.
The attendant tried to be very helpful but was not able to help us get the strapping tie down to work, although she tried and we appreciated that. I needed to purchase another hookup for the auto transport and our RAM truck, and was given a receipt for someone else, not for my $34,05 purchase of the equipment. If possible, please send the correct receipt to this address: Tom Chapman 7335 Foxberry Court Cumming GA 30041THOMAS C.
Le client n'a pas laissé de commentaire.SHANE S.
26' Truck was given to us at 20 000 miles with a check engine light. It was driven to our unit by Ty so we didn't notice the check engine light until we were fully loaded and started to leave. Joe said we could go to a uhall dealer at the A1A location, but we should be ok to drive back to Jacksonville. Ty and Joe are excellent representatives of the U-Haul brand. The 20 foot truck we ordered was not returned so they gave us a 26 foot. I think they should've checked the truck before we started loading it.STEPHEN W.
Le client n'a pas laissé de commentaire.Laura C.
Cuatomer service was not the best, but overall good.CLAUDIO C.
Le client n'a pas laissé de commentaire.Jon M.
Cleanest most organized Uhaul location I have ever used. The person who checked me in was fast, knowledgeable, and very friendly. Great great place.RICHARD R.
Le client n'a pas laissé de commentaire.Jose N.
Le client n'a pas laissé de commentaire.Stephen P.
Thanks for your dedication to excellence.Michael W.
Le client n'a pas laissé de commentaire.Kevin K.
10' truck should be available at this location.THOMAS J.
Le client n'a pas laissé de commentaire.JUSTIN S.
Great experience at pickup. She did a great job getting my trailer hooked up and getting me on my way.Christopher W.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Barbara D.
Yes, tell them to use Penske, Budget, Ryder, Bob's Bagel and truck rentalâ€¦anybody and I do mean ANYONE but Uhaul!!David N.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.diana R.
Le client n'a pas laissé de commentaire.Wendy H.
Rude customer service. Accidentally pulled in the wrong area and was chastised for it. The worker then stated "well, I guess I'll help you."SEAN J.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.JAIRO C.
Le client n'a pas laissé de commentaire.Kyle B.
Le client n'a pas laissé de commentaire.MICHAEL Y.
Upon returning trailer, attendant was very rude and sarcastic. Will use a different U-Haul next time.Douglas R.
Le client n'a pas laissé de commentaire.Dean H.
Could not get drop off verification to work on my cell phone.David D.
Excellent service à la clientèleMargaret B.
Le client n'a pas laissé de commentaire.David S.
Joe the manager is a gem and hope his emploters realize what a great employee he is. In this day&age with noboby seems to give a dam he stands out.WILLIAM O.
Both pickup and drop off were easy breezy!JEFFREY S.
This is a SELF SERVE location, Location has short schedule of hours open. It is not illuminated at dark so you cannot see well. I could not find the drop box for the after hours key drop, so I had to return the next day while they were open which messed up my plans for the next day. There is not adequate space to park trucks that you are dropping off . There is only ONE parking spot for a 26 ft big truck. This location is not for people who are moving , it is for people who want to store RV's and boats.DAVID C.
Le client n'a pas laissé de commentaire.PATRICK M.
-Gentleman was very helpful and courteous -truck was clean -return was easyStephanie B.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Elton W.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.Corey S.
Staff is always friendly!KEVIN J.
I was extremely pleased with the customer service. Management and staff deserve recognition for their professionalism. I would recommend MidGuard Melbourne, Fl.Micah G.
Le client n'a pas laissé de commentaire.Pam A.
Joe has amazing customer service.Stephanie T.
Le client n'a pas laissé de commentaire.patrick I.
Le client n'a pas laissé de commentaire.Michael J.
I was charged a cleaning fee when returned which is completely unjustified. The trailer was returned in the exact same condition as it was when picked up. I hauled boxes and furniture in the trailer and nothing was dirty so I don't understand why I was charged for cleaning. I would at least like an explanation for why I was charged.DUANE RICHARD M.
Le client n'a pas laissé de commentaire.Christopher S.
Dropped the truck off 1 day early. He came out to the truck to get the keys and ask about the handling of the truck on the drive. He also called after we left to inform us my son had left an iphone charger in the truck. They were great.Jason B.
Quick and easy process that I haven't used yet with online rental and paper free. Quick and fairly easy. Really like and would love to use again soon for my truck rental and moving needs. Merci encore.Willie G.
The person checking me in made me wait while she moved the truck (10 minutes). Most places check the truck, let me go, and then move the truck (if moving it is going to take that long). Without her, the rating would have been excellent.John K.
nothing, everything was clean, quick, and easy.KARL A.
Le client n'a pas laissé de commentaire.Allen F.
Le client n'a pas laissé de commentaire.JAMES B.