my trucks drivers side door was really hard to shut, half the time i just drove with the door ajar bc it wouldnt close. also the check engine light was on the whole time and the headlight button kept trying to go into the dashboard. worst truck i ever rented. location is nice tho usually although the storage gate was not working last night and they always leave the sidewalk door wide open, sometimes makes me worry about my storage unit there.but other than that its good.
Erica C
Customer Reviews for Midgard Storage Acworth
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I haven't rented a Uhaul truck since 2009. Back then I dealt with people face to face and it was a much easier process. Even though I reserved the truck online, when I showed up to get it there was no one in the office. The touch screen rejected my phone number. Huh? I then tried to call Uhaul, but the number that is painted on the office door took me to Penske! I finally got a virtual assistant to confirm my registration and allow access to the key in the lock box. When I returned the truck that night the office was closed and locked. I had to complete the return process by phone the following morning. Give me the old days, when people were on hand to help with the process.
Gary SVirtual check in and check out is really ridiculous!!! What happened to customer service.
Alicia FMy wife and I just want you to know that your U-Haul rep that we had the pleasure of dealing with was one of the most pleasant, as well as personable people we have had the pleasure of meeting and dealing with. He went out of his way to accommodate us to get us the exact truck we needed. He is definitely an asset to your company. We would definitely recommend U=Haul, but especially Harold and that location to our friends. Thanks again, Gregg and Victoria Hunnicutt
GREGG HHarold and Vicki always go above and beyond with exceptional customer service.
MARK VVery courteous & professional. Excellent service à la clientèle
EDWIN HThe office manager lady was so nice & friendly.
Elizabeth SHarold was so friendly and amazing to work with! I would 100 % send friends and family to this location just to work with Harold. His customer service is superb! U-Haul should have him training for the company!
Nikole AThey were excellent!
Tinnia TExcellent customer service
DAN AThis drop off location was fantastic. The owner Harold went above and beyond helping me with my transport trailer and delay issues I had with bad weather. I would go out of my way to rent from this location again. Fortement recommandé!
RALPH BLower your prices I’ll never use U-Haul again charging per mile plus filling up the tank is absurd
Amya FKeep Up The Good Work
Clyde RVery nice place 100 %
DANIEL ATop Notch service
Richard BGreat customer service! Knowledgeable, courteous, and skilled folks
Zackery WIt was not easy to know where the lock boxes were for the key to the truck. I was walking all around the building.
Rachel BGreat people very nice very
STEPHEN JWe need a Uhaul to move some cabinets for a kitchen, it's was well over 12 of them and they fit perfectly in the 10ft truck. I appreciate Midgard Storage on 92 for their business! -Vol Drywall, LLC
Victor LI'm grateful that I was able to drop the truck off, but this location is not suitable for 26in truck. It's too small and narrow. There was really no good way to park without blocking. I did my best.
Wanda WAlways a great experience! Harold and Vicki always go above and beyond to make it simple and stress-free. I greatly appreciate their hard work, and I highly recommend this location because of it!
Mark VDeben exigir más responsabilidad a sus "aliados comerciales"en este caso con la empresa de ayuda de mudanza, Eazy Movimg, los cuales no cumplieron en venir a la hora establecida y tuve que suspender el servicio, ahora necesito que me reintegren el pago que hice
Carlos FRented from here several times. Always courteous & helpful.
EDWIN HCompany we picked up from was WONDERFUL. They walked us through the rental, and explained any questions we had. They also did a wonderful job helping us hookup the trailer, and explain what was what. And when we returned, it was a godsend that they let us stay in the office a bit and offered water. It was a really hot day and were exhausted from loading. My single gripe about the experience is when they were completing the rental agreement, they could not proceed with the rental until after we had provided 3 phone numbers for 3 different people. My wife and I are fairly private people, and we are unwilling to give your company any contact information away without first asking permission from that person. If we had known we would need to provide this information ahead of time, we would have had it available. It would have been even easier if we had been directed for this information online when we completed the application. I understand that you want a level of security in case a trailer goes missing or is stolen, but this caught us off guard, and we were willing to cancel or reservation because of it. Considering that my ID was scanned when going through the process, it seems suspect that you would even ask for this information, especially since it is so easy to give fake names and numbers. To the point that the phone number I made the reservation on is a temporary number that will no longer be mine after today. It may seem petty, but this will influence my decision on who to rent equipment from in the future. My wife and I value our own privacy, as we do our friends, kids and acquaintances. I would prefer do to business with a company that respects this, especially in this time of data breaches, and unwelcome marketing. I want to reiterate, the business we picked up from is wonderful, and I am willing to work with them anytime I need their services. U-Haul is the company I am not pleased with, and may search for an alternative for in the future.
Daniel XGreat service, getting and returning the equipment was easy. I felt like they valued my time.
James OI didn't catch the man's name that checked us in but he was so nice and mad everything so smoothly. Great experience!
Tania BGave me a truck with check engine light on, there was a piece underneath that was just hanging and ran like crap. The trucks exhaust literally melted through the side of the truck and we got blamed for it and paid over 100 dollars for something that could have been dangerous for us as well and could have caused a serious accident. We didn't hit a single thing in that truck. Pictures we took at drop off show the black MELTED metal. Overall, worst experience I've ever had with Uhaul. And for the record, there were multiple trucks, same size, in that parking lot all day and they gave us the one that had that many issues.
Sierra BWhen I dropped my rental I was overcharged. I was promised discount, but was not applied. Still it is not corrected.
mirgani eThe truck ran pretty rough, the brakes need service, very loud when driving, engine sounds bad
JOSEPH DSecond time at this location. Seems like different staff but still the same great service!
MIKE LTruck was in poor condition, AC did not work, ramp was difficult to latch, no instructions given on operation of equipment.
Gene PStaff was friendly. He was informative and answered all my questions. I am a returned customer and will be back again.
Bumi SFloor of the van was pretty dirty and radio didn't work. Also, the van's mileage that Uhaul gave us was incorrect and made checking in/out difficult. They put that the van had 29k miles when it only had about 4K.
Morgan AAmazing truck.
Katie CHarold, was extremely helpful and kind!
Pamela CGood customer service. Vehicle was clean. Vehicle needs some minor repairs (example, parking break release is dangling and may malfunction at some point).
Daniel RAll was very good
Jorge RThe service I received from Midgard Storage was excellent, and the gentleman I dealt with was very kind and helpful. I appreciate the level of customer service and flexibility that I received. However, the truck I ended up with did not come with a ramp - I was expecting this to be the case based on the description when I placed the order for the rental. Additionally the window crank was broken and kept falling off on the floor while I was driving. Both of these things are the only reason I'm dropping my rating one star. Not the fault of the rental location, but if you are going to advertise that a truck comes with certain amenities then that should be what you get.
Saralynne EThe furniture dolly I was giving was broken. The employees who worked at this location was rude and nasty. I had to keep the truck longer due to a mishap with the place I was moving into and the employees would call and curse me bad for using the truck longer. I was threatened stating the male employee was going to call the cops on me and report the truck stolen. These people were extremely horrible and made my time using the truck a living Hell!! I DO NOT RECOMMEND NO ONE TO GO THERE! To be honest they should be fired! I NEVER GO BACK THERE AGAIN NOR SEND ANYONE THERE TO DO BUSINESS! The worse pleople I have ever dealt with!
Layania BThere was some trash in the cargo, but no biggie- just thought it might be something to note.
Steph JVery friendly service!
Timothy Jalways an exceptional customer service experience at this location
Mark VDuring my home renovation, I've needed a UHAUL to pickup, drop off, buy & deliver CL & FBMKTPLC. It's great to do business with people that remember me & genuinely ask how my projects & HONEY DO LISTS are coming along!!! THANKS HAROLD!!!!
EDWIN HExceptional service as always! Harold and Vicki always go above and beyond with their customer service!
Mark VHarold always provides excellent customer service!!!!
Edward MThe customer care agent at the desk was wonderful! The truck was not well maintained. Old truck, dirty inside the cab & low tire pressure light on when I pulled out! I will only use Home Depot trucks from now on!
Robin OAlways exceptional customer service!
Mark VAlways my go to location! Staff is AMAZING and always goes the extra mile to help me with my crazy schedule
Mark VThe truck was filthy, then when we indicated this on the app at sign it, it tried to charge us a $25 cleaning fee. That is ridiculous. I also ordered 20 furniture pads and a dolly, none of which was in the truck, yet I was still charged for them. I called after the fact and got all of this refunded, but I shouldn't have needed to. I won't use this location again for sure.
Evan GNothing easy
Sandra KDoesnt seem like it was looked at after it was rented before me. Pringlescan on the bumper, water bottle inside. Upon starting the car it said the air was low in rear left tire. It rainedthat day and when I went to turn on the headlights I realized the nob for the lights was pushed into its opening. Could not turn on the lights. Glad I wasn't driving at night the person working the front desk was very nice though.
MICHAEL RHarold was AMAZING!! Very professional and courteous. Made the whole experience renting a truck from this location wonderful. If I need to rent a truck or storage unit, they will definitely have my business again.
laura kRemain the same! I wish to thank Harold here in Acworth, GA. who recieved my rented transport from Frank, the uhaul dealer in Cheswick, PA. The 700 mile straight drive went smooth and as a proud customer, I know that I can always count on Uhaul for all necessary transport or storage needs. I'm grateful to know Harold here in Acworth, GA. His professionalism goes untold as always. I must say the same about Frank in Cheswick, PA. A huge thanks for helping me get the rented auto transport connected and assuring that I inspect all the tie downs whenever I stop. Lastly Frank, your recommendation for me to use something to assure my car's front spoiler doesn't tear off when backing up worked. I used two bricks which successfully allowed the lift for easy removal of the car. Harold, Frank. God bless you both. ec1
Elias CLOVE the team at this location! The best!
Mark VI don't like the fact that the deposit the company required me to make because it said my card was a prepaid and my money is still not back in my account even tho I was told it would be as soon as I returned the truck. that's not good business
Shedrick FThe truck was in very poor shape. The rails in back were broken, the truck reeked of cannabis, the headliner was coming down, the passenger window was left cracked, so the cup holder in that door was full of water. The truck was by far the worst one I have rented from U-Haul
Brodie FGreat to have a local uhaul location close to home. Great experience. Thank you!
Daniel MHarold made all the difference in the world with excellent Customer Service. The lock-box U-Haul facilities were terrible and I would not recommend any of the U-haul locations that do have a live person like Harold to talk with.
Patrick CI would recommend this location to anyone Harold waa amazing. He was very helpful and had the best attitude. He is the best. Would definitely rent a truck from this location again Thank you!!
Nicholie B