Customer Reviews for Midwest Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

863 évaluations

800 Tuttle Creek Blvd   Manhattan, KS 66502

(785) 539-0101

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h30 pm
  • Dim : 10h am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(785) 539-0101

800 Tuttle Creek Blvd
Manhattan, KS 66502

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h30 pm
  • Dim : 10h am à 5h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

They charged me for two days when I just used it for 8hours...

Sunnatulla I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASAF R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan B. 
Évaluation :
4

I was very surprised and disappointed to find the truck did not have cruise control. Would have made the driving experience much safer and more comfortable for highway driving.

Craig E. 
Évaluation :
5

They are always friendly and helpful. I often will reserve online but then work directly with the staff to come up with the right U-Haul transportation. Everything works

Karen H. 
Évaluation :
5

no changes need

KALVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy B. 
Évaluation :
3

Was charged a 20 $"After Hours Service Fee" because I brought the truck back after they closed. Needed my car back before the morning. Tried checking it back in online but your website wasn't operating properly. Honestly, to me that charge makes no sense.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Merv was fantastic. Great customer service. Good representative of your organization

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
2

Make sure vehicle is roadworthy including tires

Mark S. 
Évaluation :
1

I'm giving this a poor because I initially wanted this location and then was told I had to drive 25 miles out of the way to another location. I was at the new location at 9 am like I was supposed to and then I am told there is no truck for me and I had to drive another 25 miles back to where I wanted to pick it up in the first place. I cannot express my disappointment in this. I want to be contacted and talk to someone about some sort of reimbursement for this. My time, gas, and wear and tear on my own truck were set aside by the company and I'm very frustrated about it.

Quentin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis T. 
Évaluation :
4

Truck was in good condition and ran fine. Personnel at store were very pleasant and helpful. It was easy getting things done.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Smooth sailing, helped me change the drop off location to save money and was very helpful.

Andrew K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIEN I. 
Évaluation :
3

Staff went to check in truck and never came back we waited approximately 15 minutes and then staff gave me a receipt who happened to notice we were still waiting for his return

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VILMARIE C. 
Évaluation :
5

Was busy at the store to get the uhaul. It was the end of the month and busy time for people to get uhauls. Other than a longer wait time that is it.

LANDON C. 
Évaluation :
5

The veteran who helped me at check out was amazing. Got me in and out quickly and explained everything in full! Great experience at Mid-West Ace Hardware.

CHRISTOPHER J. 
Évaluation :
1

The specific worker who "helped" us check our truck out was extremely unprofessional and rude to me. He stated multiple times that I screwed up when everything on my end was normal and I didn't have any issues with uhaul until he got involved. The only reason I even had to work with him was because he failed to report the truck we had reserved stolen so we spent several minutes searching for a truck that wasn't there. He told me my drivers license was expired tomorrow and when I said it actually wasn't he replied and a very angry and raised voice, "ma'am I'm just reading what's on the screen so I don't know what to tell you", he had misread the date we were returning the truck as the expiration date of my ID and I just wanted to correct the small mistake and he caught an attitude and continued to berate me when I asked questions about very important things I would need to know as the customer. When we were leaving he said, "see you tomorrow' and I told him I hoped I didn't have to see him because he was very rude and he responded by yelling full volume, "bye, bye, have a good day". It's also important to note that my friend was there with me the entire time and not once did he speak to her rudely as he did to me and neither me nor her were anything but polite and calm with him. I will never be using Uhaul again after this.

DUSTIE S. 
Évaluation :
2

The truck was clean and in good condition. The only issue I had was that the gas cap was not on at the time of pickup, so I lost a quarter tank of gas before another driver flagged me down to let me know gas was spilling out.

Mark M. 
Évaluation :
5

Pay in full first time.

AARON R. 
Évaluation :
5

Great to work with, friendly and would use again.

Rachel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Griffin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalton G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
5

Easy drop off on my phone!

Diana G. 
Évaluation :
4

The facility and the service at this facility was fine. It was an hour away from the location I chose when I made the reservation a month earlier. The location I made my reservation for was in the town I was moving from and the reservation was made for 8am. I was notified by an e-mail that was sent less than 24 hours of my pickup time that I had to travel to a different location an hour away and the truck would not be available until after 9:30. Finding someone at the last minute to drive me to pick it up was difficult, I was forced to start moving 2 1/2 hours early and I had 60 miles of extra fuel to buy. I was not happy at all. Drop off was smooth easy and as expected. Thank you Midwest Ace Hardware.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

The lock on the back to secure the truck would not close. This leaves the truck open to possible theft or damage.

FRED D. 
Évaluation :
5

You doing very well

ORACIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rostislav K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skipp W. 
Évaluation :
5

Excellent customer service! Very friendly and knowledgeable.

gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIE P. 
Évaluation :
1

First why do you not have reservations pre-printed for instances like an outage? Secondly when a customer is speaking to a sales associate you should probably listen and not talk over them, whether you think their right or you are. "The customer is always right.?" Lastly how can you not have all the equipment pre-ordered from two weeks in advance? Yes, you gave us a discount for it, but you're not in the business for refunds. Get your stuff together Ace!

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLA C. 
Évaluation :
5

The equipment was fine, but the horn didn't work.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Better reservation system. Online website is aweful!!

BRYAN T. 
Évaluation :
4

All good, appreciated her customer service

STEVEN A. 
Évaluation :
5

I wanted to let you know that Merv was very accommodating to me and what I need. I came in to rent a truck and before I left I realized I got the wrong one. Merv swiftly switched my uhaul to the one I needed without hassle. Thank you for taking care of me.

MARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal R. 
Évaluation :
3

The vehicle was dirty and poorly maintained as there was a blinking reminder to conduct an immediate oil change.

Gavin C. 
Évaluation :
3

They charged me for fuel even though I returned the truck with the same level I had at rented it at.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERELL B. 
Évaluation :
4

n/a

RODNEY S. 
Évaluation :
3

Truck had food on the floor and wrappers. I annotated that before I left the parking lot and gave the car back as is, I also took pictures of it. I only have the car for ~ 2 hours.

Julia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

The website return did not work for me. It would not accept my location. All my phone settings were correct as I followed all of the steps. Since I'm would accept my location, I could not complete that rest of the steps for return. I called the location this morning to inform them and I believe all is well.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TANNER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Recommend Midwest Ace Hardware for U Haul needs, I have used two other U Haul locations in Manhattan with poor results. Use Midwest Ace Hardware for U Haul!

Ernest P. 
Évaluation :
5

Had to move from one pick up location 45 minutes away to a new one because the online check-in wasn't working and no service rep was available to come help me. Compensated with 10 $..

Dalton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Store employee was very pleasant and helpful, answered all of my questions and explained all the important points of my contact.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
4

I'm not an experienced driver and was unfamiliar at first with where the parking brake and gear shift were. Maybe have some kind of "here is where buttons are" pamphlet would be nice.

ERIC G. 
Évaluation :
5

One of the 4 tires was worn, not enough tread.

KAREN B. 
Évaluation :
5

No comment for improvement. Customer service was, as usual from this location, hands down the best I've had for U-Haul services.

William B. 
Évaluation :
5

Truck had not been swept when we picked it up. Our U-Haul associate was friendly, kept us well-informed, and made us feel valued. She was phenomenal.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
2

If people would listen. And communicate

JORGE S. 
Évaluation :
5

So far ... everything is great

LAURENJENAE' M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Efrain P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Y. 
Évaluation :
1

The lady that help me and my friend was rude and didn't have a clue what she was doing at all. Please train your people more in how to do cash and card.

RACHEL B. 
Évaluation :
5

The automated check in doesn't seem to work. I didn't receive a check in link and none of the links I had seemed to work for checking the trailer back in after use. Luckily I was done in time to get the trailer back while they were open, so checked it back in with the business. My wife had the same issue with another vendor in Manhattan, so it seems to be a National issue.

JUDY B. 
Évaluation :
5

Ace Hardware has an excellent staff of helpful and friendly people. When it turned out that our first option of rental had a broken windshield wiper, they quickly figured out how to issue us a new vehicle through the system. Then when I returned it, the momentary confusion over different starting fuel levels between the two vehicles was also sorted quickly so that I didn't have to pay extra for imaginarily used gasoline. Great folks!

Benjamin S. 
Évaluation :
1

I had to buy windshield wipers so we can see . We were charged more than agreed upon

mick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY B. 
Évaluation :
3

There was no sign for where to drop the truck until after the check-in process was complete. There was a note on the drop box, but I already took the pictures of the truck's location.

Craig T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Non reviews have been submitted for this location.

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