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len k
Customer Reviews for Midwest Trucks & Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience to rent from and open kong hours on a Saturday! Plus for moving in the BLA
April CBetter app. Online truck share was a huge hassle and didn't work properly and had to wait to talk to someone.
Paula PWhole experience was a nightmare. Their GPS location wasn't pinged correctly. I was on the phone for 2 hours after I arrived to pick up my U-Haul before I figured on my own that they had an old location. So I took it upon myself to drive 20 miles and sit in a parking lot at an abandoned building to finally get located! It's approaching 48 hours now and I was told someone would be getting ahold of me, still nothing. I had 6 friends and family members helping us move, that basically ruined all of their days. Complete shitshow. I hope they take this seriously
Timothy BAlways friendly and helpful. This is my go to rental facility in the Brainerd lakes area. Excellent team!
Glen BDon't cancel guaranteed reservations on a customer. We're renting trucks because of a big move in our life and you can't screw ppl over!
Cory CGreat guy, to do business with.
Peter DAwesome place. They were able to rent us a small trailer for 4 days immediately. Easy online reservation.
Monica VVery friendly and helpful.
Greg SNothing, everything was exactly as I expected! Merci.
BENNET RUpon arrival my reservation could not be found (I had called into this location earlier in the week, talked with an employee and he had reserved a truck in my name). The owner did not go over the rental agreement nor provide a walk-through on the do's and don'ts of the rental. The vehicle gas tank was not full at time of rental but I was required to fill it upon return costing me an extra $40.
KURT PNothing needs to be improve
Alan HExcellent customer service
dave eI would like to have had this item available at the location that is closest to me, 3 miles, vs. driving 55 miles to pick up and return.
norman sThis was not my original pick up location, my original location was closed for a local race and as such had no one to check out vehicles to the dozen or so people who were standing around and the truck I had reserved was given to another person forcing me to switch locations to one 25 minutes away and putting me behind schedule by over an hour.
Daniel SGreat store to work with. Friendly, on time and attentive. Fortement recommandé!
Timothy RThe ability to lock the trailer on the vehicle hitch.
Peter Heasy to find..quick and easy return..
James SWe did a drop off after hours. The site didn't look the way the video did, e.g., no way to take picture of mileage, fuel level, etc. The site said we would receive a phone call shortly after dropping off. We never did so my husband came back the next day during business hours. We ended up being charged for fuel plus a $30 fuel charge fee. We thought the fuel looked the same as the print out we received when we picked the truck up, but would have taken it to the station ourselves if needed to avoid another fee.
Thomas RHelp was ready when pulled into drop off. Backed up trailer , he unhitched, Emailed receipt. Done. So efficient.
Bruce IWhat a fantastic experience. The person helping me was excellent and made the experience pleasurable.
Carl TGreat service!
David MThis was not the location I requested or had set up, and I was not sent a proper notification that the pickup address had changed until I logged into the website. The first page of "upcoming reservations" said Miltimore in Brainerd, which I had requested. But when logging in to view it, it said Midwest Trucks in Merrifield, which is 20 minutes away. I had to call to confirm the pickup, because it was incredibly confusing. At pickup, he did not explain that asking for a mailing address meant he was changing the drop off location. I had requested Aitkin, MN for drop off and also told him this. He said they just need an address for mail forwarding information, but it appears this changed the drop off location to Brainerd. He basically said we could drop it anywhere and that it wasn't a big deal. Not so. This caused us to "drop off at incorrect location," when we arrived at the Aitkin location, causing a $20 gas fee.
JONI TMy location had to be shifted due to Memorial Day hours. I received a call from an agent in northern Minnesota who found available equipment and redirected me to this location. I appreciate the help to make sure I was able to get what I needed. Excellent service all around
Glen BIt would be helpful if a 5 x 8 trailer would have been available in Brainerd, MN.
Gary AMidwest Trucks & Motorsports was very accommodating when we called with a last-minute request for truck. They made our situation much easier. Excellent customer service!
Joel LFirst I reserved a 27ft truck in Aitkin Mn. 2 days before I was due to pick up truck they called and said they wouldn't have that size truck in. I would have to go to Merryville MN to pick it up. And could pick it up a day early. Which I did. That is only positive was getting it a day early. But I had to drive 270 miles round trip to pick it up and drop it off for the day I needed it in Palisades MN. I had family all ready set for Sunday. Guy said it had over 3/4 tank. It had 5/8 tank. At $4 a gallon that was a added expense as well as driving it a extra 35 miles away from Aitkin. Then when I went to drop it off I got charged mileage to drive it from Merryfield to Aitkin Mn. They guessed it was 159 miles from Aitkin to cabin to my home. Said I went over mileage for extra $19.90. Then windows were dirty with hand prints all over windshield where someone had wiped with their hands. So I got to look through a dirty windshield for almost 180 miles. Only other good thing was guy at drop off dealer was a really nice guy. But said I would have to wait for Uhaul to adjust mileage due to Merryville pick up and it could take up to 8 days to get my money back for mileage differential. So I did not have a good experience with uhaul.
Kenneth MOther than weather, couldn't have went better
Michael SGreat company to rent from. Very professional and was in and out on road in no time at all. Would definitely rent from these guys again and will recommend them to others. If I need to rent another u Haul will definitely rent from these guys. Based on my experience you will not be disappointed.
james MI had an overall very good experience.
GLENN WA snowstorm delayed my return of rental by several hours but I was still charged an extra day rental. It would have been nice if U- Haul was a little more flexible and would have waived at least part of the extra charge.
DANNY JTrain your employees better.
Michael BI had to do a deep clean in the truck. It smelled like a gym locker room in a cow barn. Also the seats were covered in some sort of lubricant sort of substance. It was so bad in the truck that I almost vomited. I had to keep the windows wide open. To make matters worse there was seamen on the seats feces on the backs of the seats and it stuck like a smoke bar. The truck it self needs a major tune up, the brakes are loose. The steering wheel is not on point. And so much more. I won't be recommending uhaul to anyone I know. It was a very bad experience for me.
REBECCA Qmake sure cab is cleaned out and also the rear bumper had junk left on it
LAURIE TStaff was friendly and very helpful! Truck was not dropped off on time for my pickup and they stayed open until one arrived way after hours I really appreciate that.
MICHELLE EClean debris from ramp/gate, remove residual zip ties attached to rails from previous user, lubricate coupler knob.
James HMidwest was very helpful.
Scott JThe day before my pickup, I was told my reservation for pickup changed from Rogers to Brainerd. I had to drive 2 hours to pickup, which is unacceptable in my mind. Poor customer experience!
RUSSELL SHard to see U Haul sign with trees/bushes blocking view. Drove right by first time
james c