Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

The dolly and furniture trolly I rented were not in the truck, yet I had already paid for them

Évaluation :

1

I was overcharged

Évaluation :

5

U-Haul invoicing was terrible. They charge me double what we agreed with. I'm having a hard time getting my money back.

Évaluation :

1

They deducted more money

Évaluation :

5

Th representative at this location was very customer service oriented... friendly and knowledgeable. The truck we ordered was not available however she was able to adjust the gas mileage charges. The truck itself.... the windshield wipers were not usable... glad it didn't rain. The mirror on the passengers side was not adjustable.... not great for driving on the highway!!. We rented from U-Haul in August at Hwy10 & Vodden and the trucks were better maintained.however can't say enough positive about your representative(Brit I think) at the Migson Storage

Évaluation :

1

Worst experience I've ever had with Uhaul. Didn't even have my truck available for me when I got there so upgraded me to a bigger truck and now they say I have to pay more money on the kilometres even though it's not my fault they put me in a bigger truck. The truck was on pretty much empty so I had to go the gas station as soon as I got this truck from Uhaul. The lady said she was sorry and how I should just go to the gas station before the cars dies. Once I got in the truck all I could see is spilled pop all over the seats, the ground. Just complete disgust. I had no choice but to get this truck as all other Uhaul weren't available until later in the day and I needed to get my move done in the morning. This was the worst experience I've had from Uhaul and I'm currently waiting a response from a manager. I called them after I did my move only to be transferred four different times and that a manager would call me back. Not sure why I had to speak with so many different departments if none of them could me.

Évaluation :

3

Make sure all equipment keeps clean too much garbage inside

Évaluation :

5

Person at check was friendly and refreshing. Made my morning.

Évaluation :

5

Excellent customer service--fast, friendly, efficient. Made a stressful time (moving house) so much easier by just providing hassle-free rental.

Évaluation :

3

Efficent custo.er service

Évaluation :

3

Van was never cleaned after previous user. Used masked and garbage inside the van. Blinker was also not working properly. And one of the tires was low.

Évaluation :

1

How can someone drive 130 miles in 1 hour You can’t just overcharged.

Évaluation :

3

The rates are a bit too high. Too many additional costs. The bill was more than expected

Évaluation :

5

It is a quick, easy and low cost way to move furniture- on line pick up and drop off is simple

Évaluation :

2

Please maintain the truck neat and clean.

Évaluation :

5

Best sevive and the girl manage there very well she is so good by nature .

Évaluation :

1

I charged for extra fuel which is not right.

Évaluation :

5

nothing

Évaluation :

5

Stop making potential customers have to navigate multiple up sell screens. They really are frustrating.

Évaluation :

5

Show which locations have dollies. This is not the first time I requested one and it was not there when I picked up the truck. The uhaul links dont always work. Thank goodness the young lady at Migson is so helpful and friendly.

Évaluation :

2

Inside the car smells bad and the important point all cars in Uhaul doesn't have is no USB inside the car to charge the phone while drive, this problem with me, and also charged me by kilometres and the car regular price and insurance coverage + should be put gasoline when back to return the car to keep the gauge of the fuel same when you take it = too much money just want the car for 45 km all car in Uhaul not efficient with fuel. I will rent a van car from another company.

Évaluation :

1

I was arrived at location on proper time but due to mobile pickup i don't know what happened wrong the mobile account for vehicle which i carried was not working and i had to wait for 1 and half hour to solve out. Extra amount was charged by u haul services and it was not my fault.

Évaluation :

3

The van was dirty. There was used energy drinks can in the cup holder. The truck bed was super dirty. Expected better from uhaul.

Évaluation :

3

There was some stuff already inside.

Évaluation :

5

Very friendly and helpful staff. She was chatty. Made the experience less stressful for me.

Évaluation :

5

I was fully satisfied with the overall experience I had in dealing with the personal at this location as well as the equipments to the point of going back there should the needs comes about anytime..

Évaluation :

5

It was very pleasant experience.

Évaluation :

5

I couldn’t return the truck online that was our only issue

Évaluation :

5

Absolute pleasure dealing with Nick. Friendly, helpful and efficient. The vehicle was perfect for my needs.

Évaluation :

1

I had been charged wrong, and have not recieved refund yet

Évaluation :

4

My issues was not with the pick up location but uhaul experience which was horrible

Évaluation :

5

I would like to thank Nick, Manager of Migson Public Storage Brampton for his excellent and professional service while he was handling the rental procedures of the UHAUL truck..

Évaluation :

5

Friendly atmosphere very neat and clean quick and accurate service

Évaluation :

3

There was a hidden charge of 20 dollars for non office time service, it was not my fault that you are not open all the time, not even evening 6:30

Évaluation :

4

U haul didn’t tell about how to check in online and they didn’t not answer on call on that time my documents doesn’t upload on app. There is a lady(employee) , she help me.

Évaluation :

5

The gentleman working behind the counter was incredible. Would highly recommend.

Évaluation :

5

Amazing customer service. It was so smooth from picking up to dropping off. Made it easy from the reservation till the receipt. All online and easy. Loved it.

Évaluation :

3

I initially went to Bramalea East location the manager Samantha and the co-worker who were Caucasian were very disrespectful for no reason . To protect their side they even threatened not provide me service and put a note on my name. I have been a Customer past 10 years and have rented so many times and never had such an awful experience as this time. I would not dare to come to this location or completely U-Haul again. I had two more customers complaining about the manager. Advice is to remove managers who do not know customer service, its better than to loose lots of customers.

Évaluation :

5

Very friendly and professional staff. Went out her way to make us feel comfortable and meet our needs. Will use again. Thank you

Évaluation :

5

Everything is very very very good your service your communication and how you receive customers I like it thank you very much

Évaluation :

3

Service overall was excellent. Rep was friendly,very professional and helpful. Parking lot however is really in need of repair with lots of potholes.

Évaluation :

5

The only issue I had was with you 24/7 mobile reservation. You request drivers license images over a link that doesn't appear to have an SSL address header. Your reservations changed the booking and allowed me to present the information to the dispatching clerk. Problem solved, client's on line safety paranoia is cured.

Évaluation :

5

Our experience was good for the first time movement. Uhaul was ready for pickup when we reached & it was clean & tidy.

Évaluation :

2

I had to do a lot of scraping to clear ice from windshield before driving off lot. Is customer normally expected to do this? Service person was very impatient. She handed me the key and I had to search the lot for the vehicle. She didn't tell me what the number on the key tag represented. I was searching for licence plate for a while.

Évaluation :

4

We travelled 11 miles and we did not run the truck while loading and were charged over $15 for fuel, That is excessive, The excuse is it's the system..... BS

Évaluation :

5

The staff person (Forgot the name) was very friendly and helpful. I will recommend the location and staff all the time.

Évaluation :

5

I'm kinda surprised that why they charged me Extra Look at my invoice mile out and mile in ..... I drove only 26 miles but they charged me over 70 miles ?? Seriously ??

Évaluation :

1

Customer service was horrible, worker was blasting music on table all the while helping customers through the payment process and other processes. Received truck over an hour late even though I was there 15 minutes prior to my pick up time. Absolutely no professionalism. We were asked to wait outside in the cold for some reason while the worker dealt with one customer.

Évaluation :

1

Shit experience

Évaluation :

1

Ridiculously overcharged for no reason

Évaluation :

1

This location performed an identity check by asking an alternate number and calling the provided number immediately. It scared my wife and caused nervous when getting a call asking if she knew me as it sounded like I was involved in some kind of accident. I think there should be a proper way to begin the phone call to not make it sound so scary.

Évaluation :

5

It was Perfect

Évaluation :

3

I had a discrepancy in the invoice which I received next day due to communication error from Uhaul migson transport service. However it was corrected next day after long waiting call to Uhaul and still awaiting for refund. Migson transportation are very poor in answering calls and billing call usually goes to USA which they always confuse in miles and kM and struggle in replying clarification on the invoice. I will not highly rate when it comes to customer service but it is just cheaper renting VAN.

Évaluation :

5

Even though I registered to complete all the procedure online, person at the reception was very helpful with any query. He was a gentleman. There wasn't too much rush and advance booking is always a good idea to get the vehicle for sure. Overall had a very good experience.

Évaluation :

1

Tooo expensive

Évaluation :

5

Staff are very friendly, informative and responsive to questions or concerns. Especially the one staff member... I think her name was Nicolette Thanks Joe

Évaluation :

2

Focus on customer service.

Évaluation :

4

For me the service was ok and the lady that was assisting us did a great job I would recommend this location

Évaluation :

5

Amazing service, by far best location i have ever used with uHaul. Deserves 7 Stars, and will definitely recommend to others.

Évaluation :

1

Dealer charged me for insurance even though I declined insurance in the reservation. Total scam artist.