Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Thanks for the warm friendly service!

Évaluation :

5

Quick and easy pickup and we were given some good advice too - highly recommend

Évaluation :

5

.

Évaluation :

3

After contacting customer servicesat that U-Haul location, I was pleased to acknowledge the gentleman who assisted me during pickup. Despite our reservation and efforts to ensure no delays, he courteously explained the situation while attending to another customer. He assured me of his assistance once available and treated me with respect throughout. However, the next morning, I discovered unexpected gas charges on my credit card. Upon returning to the U-Haul location for clarification, a different individual, a girl, informed me that it wasn't their concern and advised me to contact U-Haul directly, emphasizing that they were a storage company. So , you better contact U-Haul directly

Évaluation :

5

Very nice and professional customer service

Évaluation :

4

Although this wasn’t my first pick as I wa looking to get a truck from a place 2 mins from my house instead of 10 mins drive but Rick was Very friendly and van was brand new, AWD, and worked perfect for what we needed.

Évaluation :

5

My only suggestion would be to clean the windshield from the inside as there was prints on it although it didn't impact my visibility.

Évaluation :

5

All good

Évaluation :

4

In general, you guys must change the way you choose to cheat people. If I have to pay 81 cad for a 1 hr rental with about 20 KM trip .. why do you want to market it as 19.$$ only ! Better way is to beg me and I will give your a donation !

Évaluation :

5

Very professional and so friendly

Évaluation :

5

Had a great experience with this rental.

Évaluation :

5

Mike was great! Will most certainly be recommending him to anyone I talk. Thank you guys! Matthew.

Évaluation :

5

Put down salt on icy areas

Évaluation :

5

Explain what to do with the lock if you are dropping the vehicle somewhere else. In my case the place where I drop the vehicle did not know the password.

Évaluation :

5

The actual set-up for pick up was lengthy. Give your alternative locations better access to debit machines and equipment. Usually I can use debit and go, this was a confusing process for everyone and he had to call Uhaul for help. Otherwise good as usual.

Évaluation :

5

Fix your software so remote locations can use debit cards for payment. I was forced to leave and return with a credit card as the debit option continually failed.

Évaluation :

5

I appreciated the help we received in the electronic check in process from the Migson representative. He was pleasant and friendly - more importantly, he understood the nuances of the system to guide us at each step.

Évaluation :

5

Returning the vehicle was easy, hassle free, no surprises.

Évaluation :

2

Truck was very dirty, the previous user did not sweep at all.

Évaluation :

4

The one thing I did have for feedback was that: I was given this address as my drop-off location, however, I wasn't told that it had to be during store hours. In the past, when I've had to drop off my Uhaul at a later time, there was some sort of drop-off box. If customers could be told: 1. If the drop of location has to be during store hours 2. If that's not the case, then if there is a key drop box or process

Évaluation :

5

The 2 gentleman were just awesome. Personal and friendly. Great attitudes. Have used this u haul 3 times. Always a great experience.

Évaluation :

5

Just to ensure that times of locations opening are properly recalibrated into the online system. My initial order was 30 mins before the location opened, it didn't cause too many issues for me but those details should be harmonized to ensure ease of pick-up.

Évaluation :

3

Drop-off location staff was helpful. Nice change from rest of the process.

Évaluation :

4

I was caught off guard agent looking to scan the QR code on the back of my license. It would help to inform customers, who are really only expecting to be checked to posses a valid driver's license -that this piece of identity could be forfeit to a company and their databases. No thanks

Évaluation :

4

I paid for moving blankets but there were none in the truck upon pick up.

Évaluation :

5

You have nice staff and everything good

Évaluation :

5

Linda is a super-personable employee. (The truck did the job.)

Évaluation :

1

Apparently this is not a drop off location. I went to drop my u-haul off around 4:30 on Sunday to which the place was closed so I kept the keys in the mail box. I receive a call the next day from a very rude hostile lady around 6:20pm to which she was threatening me basically to come and pick up the truck or else…. She eventually hung up on my face before I could get a word in.

Évaluation :

1

They charge a lot

Évaluation :

5

Always great from this location

Évaluation :

3

Vehicle was muddy inside.

Évaluation :

5

Thanks

Évaluation :

5

Very friendly accommodating staff.

Évaluation :

3

The truck was not ready for work. First I had to clean from snow and ice. 10 minutes less from the 4 hour rent time. Before that the credit card reader terminal was not worked properly, took like 15 minutes to actually get the truck key, which also means less actual rental time. This time we didn't use up the whole 4 hours, just 2,5 hours, but another time probably would be an issue the extra half an hour which comes out from the 4 hours rental time.

Évaluation :

4

The mobile check-in process was cumbersome to do standing in the cold. Provide a heads up as to whats involved.

Évaluation :

2

The terminal was broken so I had to re-provide all the information I'd entered online. The representative was friendly to the U-Haul person on the phone but seemed annoyed by customers in person and offered minimal information - I even had to ask about basics like fuel level/how much to fill, where to park, etc. She also didn't wear a mask. One customer in the store at a time but the rep doesn't mask? Doesn't make sense. It was a disappointing customer service experience.

Évaluation :

5

Staff were great

Évaluation :

2

Correct info and need to give me my van as per schedule and not late.

Évaluation :

5

Simple and easy!

Évaluation :

1

I have drove the car 7 miles (exactly) and put 5 liters of petrol but I have been charged 26$ for the gas for what? I didn't understand it. I will never recommend to anyone in fact I will stop them by using. You steal money. Unfair and disappointed. Never getting it again.

Évaluation :

3

Vehicle was U.S. so in miles. Exchange rate to $CA was very high when the conversion to km was done.

Évaluation :

4

The truck was a little dirty and the furniture pads were VERY dirty, but overall no complaints! Oh, and the truck needs its wheels re-aligned.

Évaluation :

3

As I live in Canada I expect the figures used to be Canadian. Using miles has not been in practice for decades. It's hard to say if the calculations were accurate due to this and in my advance work was in K's and accepted at the rental location.

Évaluation :

1

Extra fuel charges were levied without any reason. Tried calling customer service, but wait time was more than 30 minutes. Will not rent u-haul ever again.

Évaluation :

1

Reserved vehicle for 1:15 pm. Went to pick it up. Was not back from first renter. Waited and then left. Vehicle was not ready for me until 3:45. Very very annoying and even more inconvenience.

Évaluation :

3

Not much selection in vehicles