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Slade F
Customer Reviews for Mikes Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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but and Mike are both incredible people we are lucky it's these two who deal with uhaul in our area. Their garage is also top notch and the work is excellent and the prices fair.
Jette MBri and Mike are awesome!!!
BARRY WLocation was great. Uhaul app needs some revision's!!
Heidi LThe place was sketchy at best
Chantal RTruck had a bad leak water damage to my belongings
William IVery professional, friendly and polite. Wouldn't change a thing!
Toy GLocation wasn't open during my pick up time and another customer returned a truck blocking my truck in. I reserved a truck weeks ahead and there was no truck on my pick up day. I had to take a larger truck which was super inconvenient for my needs. Almost couldn't get a truck. Why take reservations if you can't actually have the truck ? Can't run my business without dependability. It's basically a toss up whether youll have my truck on pick up day. Not good.
Vincent SVery nice people very professional would recommend these people to anyone
Matthew BI was told I would be charged $40 for an extra day, then got my credit card bill and turns out they charged me $175?!?!?!
Michele PI ordered a 10ft truck about a week in advance. Prior to my scheduled rental date, that truck was rented to someone else. I was given a 15ft truck instead. When I arrived at my scheduled pick up time, the 15ft truck had not been returned. The customer ended up keeping the truck an extra day, while I had to scramble to rearrange my schedule. When I drove by the Uhaul rental place the next morning, there was a 10ft and 15ft truck parked outside. By the time I arrived at noon, the 10ft truck was rented out to another customer, and I was left with the 15ft truck. I am really disappointed in how Uhaul treated me. The rental people were understanding, but Uhaul really let me down.
Erik ZProprietors were short rude and not understanding of a customers dilemma. I called first thing in am to tell the proprietor what had happened to me and I was told she didn't want to hear my long story. I'm 75 yrs old and at best it's elder abuse. I don't recommend this location
Nancy WStraps and dollies should be included in the truck or mentioned at reservations.
erica cI would recommend renting when the business is open. The vehicle was good but the process of renting through app is not easy and really hot and humid. Had to use the 800 number and still Took over a half hour. Same with bringing it back except now pouring rain trying to take photos etc.
Alan Ccalled up that day and they had one available, they were very pleasant to work with and answered all my questions
Ann AThe lady at the desk was extremely nice! The truck was in perfect condition and waiting for me when I arrived.
Sheri IVery easy process. Professional. Truck in good condition.
Christine MGreat folks at Mike"s
John MGive the companies that you use to rent your equipment, more support. Give me the size truck that I want, don't change it for you Convenience and discovveinence me.
Carl CEasy drop off with the use of the UHAUL app. They provide a wi-fi connect to ensure quick download speeds.
RICK CThis was my 3rd time renting a U-Haul,but my first time using the mobile app. It went pretty well once you figure out how to use the app. The location was very accessible for pick up & drop off.
Tamu JI was charged 25$ for cleaning the van, I returned it the same way I got it, the outside was covered in sand and salt. The inside floor mats were very dirty and the passenger seat also had not been cleaned from the last one that rented it. I had no passengers in the van. All I had in the back was a couple of tool boxes from my shop. If your going to charge me for cleaning make sure it's clean when I rent it
Robert WVery easy and quick 👌
Steve SI reserved a 25 footer at This location one week prior, I received a phone call from UHaul two days before pick up that I would have to drive almost 45 miles to pick up this size truck and return it for a total of 90 miles. That would have cost me $125 extra dollars. I literally only needed a truck for 4 miles. I Don't understand if you request a certain size truck 1 week prior why it was not made available for me and that I would have to pay the extra charge. If Uhaul wants everything done on line shouldn't they make the effort to accommodate what you order? It is not the fault of the place I picked it up. Also it had rained the day before and was 18 degrees the next morning in February so everything was frozen(lock and box to get key out) no humans around to help, had to call 800 number to get service
Kerrie CRien
Kurt BFriendly, lively, efficient customer service. great experience everytime.
STEPHANIE CVery friendly staff, made renting easy and not confusing
Melanie PPrior to my pickup I got an email regarding having my vehicle looked at for towing capability. I called Mike's Garage and the woman said she never heard of that and was not open to having my vehicle looked at by them. When I dropped off the trailer I first went in to ask where they wanted it placed and the woman told me anywhere without offering any help whatsoever. I asked if I would get a receipt stating I dropped the trailer off and she said she would enter that info into her computer. She in fact stated she is nothing more than a " glorified parking lot attendant".Prior to leaving, for proof, I took pictures of the trailer unhooked from my truck in their lot. I feel this location is a poor representative for your organization.
gene pI was wrongly charged a cleaning fee for the truck I dropped off after hours. When we rented the truck, we were advised that there would be no cleaning fee if we cleaned the truck before returning it. So - we cleaned the truck and it was spotless. When I asked UHaul to remove the fee, they would not do it.
Phiiip TI had to use the self dispatch. The website and the mobile app failed to work for me. However the 800 phone number that was posted at Mike's Garage was able to complete my pick up. The call center listed on the app error page was not helpful. They tried but could not correct the problem.
Denise AMike's Garage in Woodsville was wonderful. This location is not the closest for me but is worth the few extra miles.
MICHAEL RDropped off after hours, so I didn't go inside. Location was easy to find & I received an email confirmation the trailer was checked back in without needing to call.
Edward SThe on line check in worked well and I received great service from UHAUL to complete the transaction and get the keys for the truck. I won't hesitate to use this process again in the future.
Rick CThis is where I requested to pick up truck and trailer, but UHaul sent me 30 miles away for the truck, then back here for the trailer (then I had to go 30 miles back to the other place to load my car on the trailer). The lot at Mike's is a bit small, so I wasn't able to turn around to go back to my house, had to go the down the road a bit to a larger lot to turn around. The trailer was in good shape and ready to go when I arrived.
Alex PNo e
Stephen WAs Always they came through in a pinch
MICHAEL Rexcellent friendly service.
Andrew DOnly weird thing was when i got off highway to return truck check gas cap cane on. I said to myself almost at gas station to fill up i will just check in than. I got to gas station and there was no gas cap. Weird . I told them when I returned: Only thing i can say is maybe do a quick walk around or check off system.
COURTNEY CI rented a 10 foot truck and the only thing I did not know was that It did not have a ramp which was really frustrating my suggestion would be to get ramps for them that can snap in to the two holes with the door latches that can be moved in and out.
COURTNEY CVery good and efficent People took care of all my needs!!
Robert JOwners are great to deal with
Monte HThere was no internet signal at all which was tough. We found a signal and it took 30 minutes to go through the process making us late to meet our movers. There was no utility dolly in truck as we requested and paid for. Please make sure we are reimbursed for that cost. We had requested a 26 foot truck and were told there could not be one at that location. We had to go with a smaller truck and make two trips. Interestingly there was a 26 foot truck in the parking lot when we got there.
Robert GI'm used to living in or near large cities and am spoiled by the whole UHaul Store thing. It works.
Jerry WNothing my experience was awesome the people at Mikes garage were professional and polite, The phone call I received from your head quarters where I was grilled and belittled then hung up on was a bit much , but will not stop me from using Mikes garage again for my uhaul needs they were awesome
JOSHEPH DExcellent friendly service!
Mark OOn line check in was a bit sporting. Despite standing in front of the building, the UHaul GPS said I was 5+ miles away. Was able to get things squared away by calling the 800 number.
John PUsing the Uhaul website, Mike's Garage was one of a few dealers near me; I chose them randomly and what a great choice. The pleasant young woman at the front desk had everything ready for my arrival and she was very understanding when I was running late on my return.
Wayne PCan't get any better than Excellent:: How about excellent Plus: J. J
Jim JI had the worst time with the Uhaul itself. We started to get a dusting of snow here in Vermont and I got stuck on a hill and had to back down after numerous tries to get up it. I had to find an ulternate route, then had a hard time going anywhere on the road with the Uhaul. My moving more than one trip turned into one trip of moving my belongings. I am not sure what kind of tires are on the truck but they SUCKED for me.
Crystal D