We picked up the truck and the gas was low. Almost empty. Then we get to our location and there are things in the back of the truck. Dirty Mattresses and a mini fridge. I call the facility and they told us to dispose of it. It was very unprofessional. It took us time out of our schedule to remove those items and find a place to throw them out. And then clean the truck. I called the manager and no reply and left him messages. I finally called customer service and received help. But it was rude that the district manager never called me back. Very unsatisfied customer.ELIZA R.
Customer Reviews for Mikes Towing and Recovery
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Elmont, NY 11003
(Located at the Citgo On Linden Blvd East of Elmont Rd West of N Central Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 4h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had a reservation for Saturday morning @8:00am the place didn't open until 9:00am I was told by Adam that he would give me a 50 $credit for the inconvenience. The truck was parked two blocks away that I had to go and pick up when I return to the address I was told I needed to park it two blocks away and then bring the keys back . Needless to say I would not recommend this place . Also I was never given any credit I texted Adam to request the credit no reply this experience was very unprofessional and aggravating to say the leastjohanna S.
The truck was not very clean. The service was courteous but needed too many steps to get to the truck. Call the number/ Pick up key at service station then walk across Linden blvd to a parking lot behind a supermarket. Overall - I would use again if in a pinch and no more options available.Ricardo B.
Uhaul rep needs to be available to review process with customer.octavio M.
Worst part about the van was that it needed wiper fluid (and the alert came up when I turned it on). Other than that, something you may want to let people know is if you can take these vans on the parkway or not. (In case non-NY people are reading this, there's some highways on Long Island that you can't take commercial vehicles on - and because it had Arizona plates, I wasn't sure if this was one of them. I took the long way home because I'd rather spend an extra 15 dollars on mileage than an extra 150 on a traffic ticket.)Craig B.
Le client n'a pas laissé de commentaire.PEDRO P.