U-Haul has a problem with their 24/7 pickup service U-Haul web browser cannot track customers like the APP can, so I was not able to access the remote truck key. I had to wait for Milano's to open up and lost an hour of daylight moving. If folks choose 24/7 pickup, it is imperative that the renter has the APP so they can be tracked. And most rental places do not have instant WIFI access, so I could not download the APP from the parking lot. Need to train the customer service folks on this.DAMON G.
Customer Reviews for Milanos Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gonzales, LA 70737
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi :
- Mardi au vendredi :
8h am à 11h30 am / 12h30 pm à 4h pm
- Samedi :
8h am à 12h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had to add air to one tire. The location did not provide air.HERMAN F.
Le client n'a pas laissé de commentaire.Adan N.
Le client n'a pas laissé de commentaire.Greg A.
I didn't go over 50 and they said I went 55 I brought the truck back and they said I didn't, but I forgot to take pictures because I didn't give farSherrie L.
Out to lunch from 11:30 - 12:30. Had to wait 45 minutes to pick up uhaul. Not posted on website that they are closed for an hour for lunch. Other than that the worker was very accommodating.Amy R.
Le client n'a pas laissé de commentaire.SHEILAH W.
Le client n'a pas laissé de commentaire.renwick b. | Expérience générale
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Charles S.
The truck was dirty inside and out, and it had a odor.CLEVELAND H.
Le client n'a pas laissé de commentaire.Paul M.
I rented a car hauler. The only thing I had a problem with was the ratchets on the tie downs. It is not too much of their fault with the trailers being outside all the time. Overall my experience with them was very satisfying.HARRY S.
I rented a pickup truck and a trailer. Receiving the confirmation call the day before I was to pick up the vehicle, I was assured a ball was on the pickup truck to tow the trailer. When I arrived to pick up the vechiles, I was informed there was no ball on the truck. I had to leave the location and purchase a ball to tow the trailer. It caught me off guard with an added expense I wasn't expecting. Now I have a hitch and ball for future use. Except for that issue, the overall experience and service was good.MARK A.
Le client n'a pas laissé de commentaire.ANTOINETTE M.
Employee at store pretended that their was no bathroom available to be used by customer. I am perfectly sure she does not go to the nearest gas station to use the bathroom! Totally ridiculous! She was more concern about going to lunch than renting out or returning the truck.MERITA A.
Le client n'a pas laissé de commentaire.lashawn s. | Expérience générale
I forgot the name of the girl in the office, she was always so friendly and helpful whenever I had to go there, would definitely use the store again and recommend to others thanks ❤️🙏🏽Lindsay G. | Expérience générale
The truck hadn't been cleaned out. The blankets were just thrown in the truck. There was a folly in there that hadn't been ordered.JAMES L.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.DEENA C. | Expérience générale
Needs more lighting, too much after hours traffic of drunks beggingDavid L.
Le client n'a pas laissé de commentaire.TANGA C.
Le client n'a pas laissé de commentaire.JUSTIN A.
Le client n'a pas laissé de commentaire.ALBERT H.
Le client n'a pas laissé de commentaire.LOUIS B.
Le client n'a pas laissé de commentaire.LAKENDRICK S.
Le client n'a pas laissé de commentaire.Tywanda J.
Le client n'a pas laissé de commentaire.STEPHEN B.
Was easy to pickup and get on my way.Colin B.
My name is John Barnes Jr. I rented an open uhaul trailer with a gate for 7 days and was overcharged. I told them I didn't want the tow coverages, but was ultimately charged in the end. I requested a refund, but was told I'd have to contact Uhaul. That wasn't good business. My charges was an additional $56.00. I rented it from Milanos Mini Storage, located at 14125 Hwy 44 in Gonzales, LA 70737 225-644-1737 My number is (225) 405-9919JOHN B.
Representative did not offer to help me confirm reservation that was booked on U-Haul Website. I made multiple phone calls to customer service, transferred and disconnected. Most unpleasant experience during aftermath of Hurricane Ida.ROBERT C.
Great service and nice an friendly sales clerk. I am recommending you guys to everyone need a U-Haul. Thank YouBRANDY C.
Le client n'a pas laissé de commentaire.ANTHONY M.
This location was closed at the time our son was completing the drop off of the trailer. They were prompt in closing our order this morning. Merci.DIANE C.
Le client n'a pas laissé de commentaire.ADRIAN C.
Le client n'a pas laissé de commentaire.TERRY H.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.Mehmet Y.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.SHANTEL J.
Price decrease, not everybody got huge stimulus checksLARRY T.
The mileage listed wasn't accurate!!sonya R.
Great serviceRONALD R.
Very well organized, clean, and no mistaking where to park.MICHAEL L.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.Katherine W.
Le client n'a pas laissé de commentaire.Lillian T.
Le client n'a pas laissé de commentaire.Leona S.
Le client n'a pas laissé de commentaire.THOMAS W.
My issue is not with Milanos. I will told by U-Haul to drop off the truck to a closed (out of business) U-Haul location. I had to call U-Haul too many times Saturday afternoon regarding the drop off location. I spoke with U Haul 3 times before the pickup day of the truck regarding the drop off location. NO ONE Listened, WHY NOT. Not Happy.EMILE S.
Running lights on the trailer did not work. Looked as though someone had replaced the wiring at the pig tail, but still we're inoperable. Had to drive with hazards flashing during dark.chad H.
Le client n'a pas laissé de commentaire.LEROY S.
All goodEdgar D.
Bring out the truck to my houseTOMMIE W.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.JOHN L.
See aboveAnna T.
Please repair roof on 20' box truck ,roof has a slight leak. Please wash the blankets which are in the box, blankets have been mildew and never washed.Terry C.
Le client n'a pas laissé de commentaire.RICHIE Z.
Le client n'a pas laissé de commentaire.CHAD C.
Lights were not checked on the trailer, and some were not working. Also, had a flat soon after renting the trainer.PAUL T.
Didn't get the truck I requested because employee error. Finally another truck but dirty, when returned I was charged $25 for cleaning when it was filthy in the beginning.Lorenzo J.
Le client n'a pas laissé de commentaire.GLYNN B.
Haven't gotten paid for the extra money I had to put up front yetPHILIP D.
Le client n'a pas laissé de commentaire.KMAYA F.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.JULIUS L.
She was very detailed information made me happy. Would recommend her. Very curious about what needed. Thanks Courtney P VeronCourtney V.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Excellent rental...Lionell M.
Le client n'a pas laissé de commentaire.THOMAS L.
Everything went smoothly from start to finish. The rental location was very convenient and the fastGREGORY L.
Le client n'a pas laissé de commentaire.NEAL A.
Le client n'a pas laissé de commentaire.MARK M.
Scheduled 24/7 ride share and it did not happen as the ball was dropped from scheduling seem like.Tiffany B.
Having dillies for future customers.Sidney J.
The young lady helped me so much!! She went way beyond anyone's expectations!! I would truly recommend them to anyone!!BRANDI H.
Le client n'a pas laissé de commentaire.Deborah L.
Le client n'a pas laissé de commentaire.William T.
Very nice lady that assisted me with my rentalWILLIAM H.
It would've been easier if the trailer was on a block. Being fit allowed me to lift up to the hitch. Could be a problem for others. Very helpful and great experience.David S.
Le client n'a pas laissé de commentaire.CLAUDETTE B.
The price to high no goodJOE L.
Le client n'a pas laissé de commentaire.Floyd H.
Le client n'a pas laissé de commentaire.Solly B.
Le client n'a pas laissé de commentaire.Bret K.
Le client n'a pas laissé de commentaire.ROGERS L.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.LIONEL M.
She was fast and very helpful!!Candace W.
The total u-haul experience was outstanding!Cicar G.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Andre B.
Le client n'a pas laissé de commentaire.Maryann A.
Notify your colleagues as to when equipment is returned asap or in a more efficient manner.Phil A.
Just not a good over all experience with the personnel. Was not comfortable with them from my first contact...did not improve as the transactions developed...not knowledgeable of policy...but I needed a rental, soooooRandy M.
We were told Uhaul staff would have to hook up the trailer we rented. So, my husband went alone to pick it up. There was no Uhaul personnel to help him, he had to negotiate the hookup himself. I don't believe this is the fault of the young lady on duty.Marlan S.
Very reasonable price nothing to improveVirgil M.
Young lady had a bab Attitude like we where bothering here nose stayed turn up dog licking on my leg !!!! But I'm scared of all dogs !!!!! She was VERY VERY NASTY !!!!!STEPHANIE J.
Excellent service à la clientèle.Curtis B.