Customer Reviews for Milanos Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Once again U-Haul fails to meet the online order. You are lucky if you get your rental from the requested pick up, but forget trying to get moving supplies that you requested. It is obvious that the U-Haul company is doing nothing to coordinate rentals only your money to their pocket. Which they then have you submit a review after your move, but their questions are about the location and not about U-Haul's service. The locations of pickup should not be held accountable for U-Hauls failure to coordinate a pickup.

Évaluation :

5

Everything was pleasant, and both location.

Évaluation :

5

Terrific and friendly service!

Évaluation :

3

They were not open.

Évaluation :

3

I picked a different drop location but was sent a text saying had to return there. I think I should have had a choice but the text message didn't seem to allow me a choice because indicated on the check out had to be there but after checked out saw that it said preferred location.

Évaluation :

5

New windshield wipers

Évaluation :

5

My week had been extremely busy and stressful due to a large project at work. I arrived to pick up my van and the online process was just not working. (I'm not very techie) The lady at Milanos was so absolutely kind, helpful and professional that she made my week end on a happy note. No computer or online process can ever replace good, kind, honest, professional person to person service. My experience with U-Haul on this day was exceptional because of this young lady. Most in the service industry today could take a lesson from her. Thank you for allowing me the opportunity to comment.

Évaluation :

5

Everything was wonderful. Thank you!

Évaluation :

5

I have only dropped off here at night, but they ALWAYS get my receipts correct and I truly appreciate this!

Évaluation :

3

if visiting Milanos be prepared for them to take over your online reservation so they can charge you right then. I use the app so I don't have to deal with them

Évaluation :

1

Way too much verification just to rent this truck.. so besides all my information ID billing info they still needed to verify a random second person just to prove what exactly? I never had this problem renting a uhaul before and will definitely skip and not recommend mobile pick up at this location.

Évaluation :

2

It was supposed to be 20 dollars a day well they charged my card 60 dollars up front and then today another 134 dollars. The math doesn't add up at all. I only had the uhaul for 11 hours and had it back in time and full of gas.

Évaluation :

4

I dropped off after hours so I did not go inside or interact with any personnel.

Évaluation :

1

It was not clean, food particles everywhere. Secondly they gave us a uhual without a license plate.This caused us to be pulled over so many times. The manager there had no resolution for this issue. So we were forced to spend extra money and time for all the stops.

Évaluation :

4

U-Haul has a problem with their 24/7 pickup service U-Haul web browser cannot track customers like the APP can, so I was not able to access the remote truck key. I had to wait for Milano's to open up and lost an hour of daylight moving. If folks choose 24/7 pickup, it is imperative that the renter has the APP so they can be tracked. And most rental places do not have instant WIFI access, so I could not download the APP from the parking lot. Need to train the customer service folks on this.

Évaluation :

4

I had to add air to one tire. The location did not provide air.

Évaluation :

5

N.D.

Évaluation :

2

I didn't go over 50 and they said I went 55 I brought the truck back and they said I didn't, but I forgot to take pictures because I didn't give far

Évaluation :

3

Out to lunch from 11:30 - 12:30. Had to wait 45 minutes to pick up uhaul. Not posted on website that they are closed for an hour for lunch. Other than that the worker was very accommodating.

Évaluation :

2

The truck was dirty inside and out, and it had a odor.

Évaluation :

5

I rented a car hauler. The only thing I had a problem with was the ratchets on the tie downs. It is not too much of their fault with the trailers being outside all the time. Overall my experience with them was very satisfying.

Évaluation :

5

I rented a pickup truck and a trailer. Receiving the confirmation call the day before I was to pick up the vehicle, I was assured a ball was on the pickup truck to tow the trailer. When I arrived to pick up the vechiles, I was informed there was no ball on the truck. I had to leave the location and purchase a ball to tow the trailer. It caught me off guard with an added expense I wasn't expecting. Now I have a hitch and ball for future use. Except for that issue, the overall experience and service was good.

Évaluation :

1

Employee at store pretended that their was no bathroom available to be used by customer. I am perfectly sure she does not go to the nearest gas station to use the bathroom! Totally ridiculous! She was more concern about going to lunch than renting out or returning the truck.

Évaluation :

5

I forgot the name of the girl in the office, she was always so friendly and helpful whenever I had to go there, would definitely use the store again and recommend to others thanks ❤️🙏🏽

Évaluation :

2

The truck hadn't been cleaned out. The blankets were just thrown in the truck. There was a folly in there that hadn't been ordered.

Évaluation :

2

Needs more lighting, too much after hours traffic of drunks begging

Évaluation :

5

I was very satisfied with them.

Évaluation :

5

Was easy to pickup and get on my way.

Évaluation :

1

My name is John Barnes Jr. I rented an open uhaul trailer with a gate for 7 days and was overcharged. I told them I didn't want the tow coverages, but was ultimately charged in the end. I requested a refund, but was told I'd have to contact Uhaul. That wasn't good business. My charges was an additional $56.00. I rented it from Milanos Mini Storage, located at 14125 Hwy 44 in Gonzales, LA 70737 225-644-1737 My number is (225) 405-9919

Évaluation :

3

Representative did not offer to help me confirm reservation that was booked on U-Haul Website. I made multiple phone calls to customer service, transferred and disconnected. Most unpleasant experience during aftermath of Hurricane Ida.

Évaluation :

5

Great service and nice an friendly sales clerk. I am recommending you guys to everyone need a U-Haul. Thank You

Évaluation :

5

This location was closed at the time our son was completing the drop off of the trailer. They were prompt in closing our order this morning. Merci.

Évaluation :

5

I was there less then 90 days and lost everything in my unit due to mildew.

Évaluation :

4

Price decrease, not everybody got huge stimulus checks

Évaluation :

4

The mileage listed wasn't accurate!!

Évaluation :

5

Great service

Évaluation :

5

Very well organized, clean, and no mistaking where to park.

Évaluation :

5

My issue is not with Milanos. I will told by U-Haul to drop off the truck to a closed (out of business) U-Haul location. I had to call U-Haul too many times Saturday afternoon regarding the drop off location. I spoke with U Haul 3 times before the pickup day of the truck regarding the drop off location. NO ONE Listened, WHY NOT. Not Happy.

Évaluation :

4

Running lights on the trailer did not work. Looked as though someone had replaced the wiring at the pig tail, but still we're inoperable. Had to drive with hazards flashing during dark.

Évaluation :

4

All good

Évaluation :

5

Bring out the truck to my house

Évaluation :

5

See above

Évaluation :

4

Please repair roof on 20' box truck ,roof has a slight leak. Please wash the blankets which are in the box, blankets have been mildew and never washed.

Évaluation :

3

Lights were not checked on the trailer, and some were not working. Also, had a flat soon after renting the trainer.

Évaluation :

1

Didn't get the truck I requested because employee error. Finally another truck but dirty, when returned I was charged $25 for cleaning when it was filthy in the beginning.

Évaluation :

3

Haven't gotten paid for the extra money I had to put up front yet

Évaluation :

5

Absolutely no issues with company. Couldn't ask for a nicer staff during my five years of using their facility.

Évaluation :

4

Need more gravel for outdoor storage

Évaluation :

5

Friendly staff from move in through move out

Évaluation :

5

Good people at Milano’s

Évaluation :

4

Due to my new home getting ready ahead of schedule, we did not need to use the storage facility. The local agent was very helpful in canceling our unit.

Évaluation :

5

The one place that went smoothly. Very professional, super helpful.