Customer Reviews for Mill Bay Towing & Recovery
(U-Haul Neighborhood Dealer)

Évaluation :

4

Very friendly staff.

Évaluation :

5

We were very pleased with the friendly and efficient service by Stephanie. The office was also clean and quite inviting. The truck was there on time, in clean condition and looked like it was almost new. So the ride was trouble free.

Évaluation :

3

friendly staff. the lot location is not where Google says it is. Propose updating the actual lot location on Google.

Évaluation :

3

Super friendly but not happy about the inaccurate charges on extending my rental for 2 days. I was charged for 4 instead of 2. I have disputed it with customer service. Not sure it was their mistake. They were great but it is a towing lot and not easy to find. That would be my only complaint about their location.

Évaluation :

4

Courteous, friendly and helpful service. Van was clean and had zero issues.

Évaluation :

1

The customer service at this location was terrific! A great, friendly, very helpful worker was there and helped me out with lots of small questions. Rated poor for this location because: 1. The address given to me by UHaul was either incorrect or extremely misleading. This location is NOT on the highway and took about 30 mins driving around and trying to call to find it (far off from the highway and down a gravel road that indicates 'private property, no trespassing'). Please either provide directions to reach this location or update the address! 2. The pick-up location was 1,5 hours away from my home, and was still considered 'Victoria' despite being another town entirely (beyond several other towns). Moving is already stressful and tight for time as it is, but having to arrange some way to get out there (where no busses run) and spending 3-4 hours driving just to get the truck, with denial of help from UHaul employees to have it brought closer to me, was extremely frustrating and stressful. I was told if I can't arrange to pick it up (with less than 24 hours notice), then I would have to forfeit the truck, which is not an option when you're moving cities. Very very unhappy about this and this absolutely must be addressed for future customers.

Évaluation :

5

The service from the location was excellent, but the online truck return did not work for me. I think that feature needs to be improved, but it had nothing to do with the location.

Évaluation :

5

Office Staff Excellent, Extremely Knowledgeable & She Did All The Work, Was No Stress. Vehicle Was Ready For Pickup, Clean Late Model Van, Winter Conditions And The Van Was Defrosted & Ready To Go! A++, Will Rent A UHaul Again From Mill Bay Towing Location, Very Happy. A1

Évaluation :

5

I have to say I've rented from many different providers like Budget, Ryder etc. and done a lot of moves , but this has been the smoothest. Even with the worst ice and road conditions I've seen for many years I was so impressed with the help I was given at the outlet. Great place to rent from - a lot based on people there. Awesome.

Évaluation :

1

The road was mad not good road after raining:( so it was difficult experience I will never return for that place.

Évaluation :

2

A bit off the beaten track and not many Uhaul truck selections but better than nothing. Friendly service. Starting hours of 9 am is banking hours not conducive for picking up a rental truck.

Évaluation :

5

Stephanie was really helpful and is a very good brand ambassador. I have rented a few times in theist year and she is always positive, friendly, patient and helpful

Évaluation :

5

curtious friendly service

Évaluation :

5

Great service, really easy to deal with them.

Évaluation :

5

Add some signage to make it easier for people to find the place.

Évaluation :

1

No assistance unhooking or parking trailer. And also charged $15,75 for cleaning a clean trailer.unaceptable

Évaluation :

3

Staff were excellent, helpful and professional.

Évaluation :

5

Really good service - cheerful and friendly and super efficient I believe this is a fairly new outlet - they are awesome

Évaluation :

3

there is NO signage to get to the location. I know that area very well and it still took my 40 minutes up a dirt road, against all odds to find it. Please get signage in place.

Évaluation :

5

Thank you! :)

Évaluation :

3

There is no signage to get to this location. The address brings you to a house which is not the correct site. This was very confusing after a long day of moving. The actual location is down an end road with no signage. This proved very frustrating trying to get too. Once we found it, the staff were very friendly and disclosed I was not the only one that thought this way. Please install signage.

Évaluation :

4

Like having mill bay as a pick up option, however finding them was very difficult. The truck I picked up didn't have a right brake light or turn signal which was very disappointed and dangerous to say the least. When I returned I told them at the topaz location and no apologies, no money taken off nothing which was extremely disappointing.

Évaluation :

4

This location was great and the staff we're helpful and friendly. My issue comes with availability. I booked a 26' truck and two days before our move I got a call from UHaul headquarters saying they could only provide a 15' truck. I was compensated 50$ but ended up spending an extra 50$ on mileage as I had to now make two trips. Added stress to an already stressful situation.

Évaluation :

5

A little pissed off I was charged $28 after dropping off. Saying fuel level was low, when in fact I brought it back at the same level. Very tired of companies sneaking in additional and BS charges

Évaluation :

3

Had to wait 45 minutes as young lady was not trained - her first day - she was very gracious- but had to phone 3 people before someone could help and then they had computer problems . Made us rushed as people waiting to help.

Évaluation :

5

Very friendly helpful staff, who made us feel welcome and valued.