My only issue was with the app. I had a hard time returning the trailer and had to call support to ensure they knew it was returned.
MARK B
Customer Reviews for Millennium Linings & Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice and will go back if I need again very pleased
Adolphus LKeep doing the same
precl gGood Service
Raju Pone of the straps was slightly frayed but didn't cause problems with using the trailer. We reported it upon return. Dealer was very efficient and clear about how to pickup and return the trailer.
Ralph BThe person behind the desk was gracious, and equipment acceptable..
Jeffrey SOui
VANESSA BMaintenance on vehicle needed done. Brakes squeaked
JANETTA HNot very friendly and I was completely overcharged, which is ridiculous. 20 miles 6 gallons of gas was charged. That is awful service..
Sarah HN/A, Service was excellent!
patricia gThe parking lot is like driving on the moon, gravel/wet/muddy/rutted. Otherwise the location is on a busy street so I feel safe and I would recommend the location - ONLY if you are going to do everything on your phone because this is not a staffed location.
Pamela HWoman at the front desk wasn't very knowledgeable. Her favorite saying was I don't know.
Alan MThe attendant at the pickup place was rude.
Tim WThis was a great experience and I will certainly consider this place again when I need UHaul equipment!
Newman MNo issues at all with the individual location. They were very professional and great to work with. However, UHaul overall is becoming a worse experience for me every time I use it. Lack of inventory available, odd hours at many locations (a place in Brownsburg is open 10-1 on a weekday, seriously?). I didn't have time to do so this round (and thought the experience would be better), but next time I will use a different service even if it's some shady dude on Facebook Marketplace renting from his garage.
Andrew BStephen location was rude and condescending. I would never rent from that location again.
Edward PCOUNTER LADY WAS VERY NICE AND HELPFUL
KAREN MHelp customer with hooking up and un hooking tow dolly or trailer
Cody MThe young lady that helped me was very friendly and helpful.
JAMES DThere is no mechanism to know if you are actually receiving the add ons like furniture pads and furniture dolly. In my original reservation I asked for 6 dozen pads and a furniture dolly. I stopped by a few days before to make sure they would have the pads. The only had a total of 18, so I reserved them and it cost me three times as much because I took them for three days rather than one in order to make sure I had them. I had to drive to another U-Haul location to get additional pads. This is a major flaw the the system design. Also, on the day I picked up the truck there was no furniture dolly. That was a major inconvenience when you are planning on one for moving. The truck had no been swept clean. Some of the pads were dirty, some were wet. I would give the overall experience of U-Haul over the years as a C-. Usually the truck or trailer works, but the other service is below par. The online check in experience was not smooth. Had to have help via the online chat which was basically to log out and log back in again. Seems like it was a known bug. Don't release an app with a known bug.
Gerald CThe over all experience was terrible the uhaul kept bogging down and making a god awful sound as we were driving it felt like it was going to break down multiple times the inside was missing handles on the window crank
Adam YI checked in at night, and it kept making me retake pics
Lynn CThough the customer service was good, the $19,99 truck we NEEDED was broke down, so we were FORCED to rent a MUCH MORE EXPENSIVE truck for our little dabble of belongings (seems kinda sketchy).
Wendi VIt was easy to find and access. The associate was very helpful in getting me started on the check-in process.
Christina RI really appreciated the remote key option! The mobile web site was excellent at navigating through the process! Very much appreciated. Truck had a strong engine, ran well and had good air conditioning. Breaks felt great too! Highly recommend to anyone based on my experience
James SFriendly people
Kenneth WVery convenient but the online app is very slow and a bit confusing. Overall , I would use again and recommend.
Laura CThe process (especially with precheck out) was quick and painless. We will use them as our "go to" from now on.
Dionne MI put fuel in the truck, and still got charged for fuel. I went from $59, to $70, all the way to $137.00. $67 charged for Dic_sweep_provisional whatever that is. I swept the truck before returning it, and fueled it back up before returning it. I was late on doing the Mobile app return, but truck was returned on time. This place is shady, and will NEVER do business with them or UHAUL again.
Mick HI completed everything online prior to pickup. When I arrived to the place, I was confused what to do because they were open when the U-Haul site said it was not open on the weekends. I had my truck scheduled for pickup for 830 and it was switched to 930 without my agreement. Then they only scheduled it for 3 hours instead of 4. The process was not as easy or smooth as it should have been, especially since I completed everything prior to picking up the rental. The rental place had to re-enter everything because there was a lack of communication between U-Haul app and them. Checkout process was easy and the customer service at the rental place was good.
Laura WI was charged when reserving online, again at the place where I picked up, and also charged when I dropped off. That's pretty ridiculous, I want my money back.
MONICA CFriendly service.
Kevin EVery rude and dirty. Scammed us out of 230$ creating extra fees and being Saturday I'm sure they knew there was nothing we can do until Monday.
billy CMobile reservation and drop off worked very well.
Nick LWorked out great, easy check out and in.
Amy JThe check in process was a disaster online. Took an hour of our time. Giant potholes in parking lot
Brent CNot customer friendly. Truck brakes were dangerous.
sandra lNothing I can think of, great service.
MICKIE BOne of the headlights was out on the unit, making it unsafe to drive.
Christina RMade the reservation several weeks in advance to avoid any last-minute stress. The day before pick-up I was advised that my pickup time and location had been changed. Like Jerry says, "You're good at taking the reservation, you're just not very good at keeping the reservation".
DAN SFast friendly service! Will rent from this location again! Thank you very much!
Michelle HI was impressed with the efficiency in both checking in and out. The employee was fantastic.
Billy CTerrible, terrible customer service. When I arrived, the uHaul agent was assisting another customer who was looking to purchase auto accessories. The agent neither greeted me nor acknowledged me, even though I had walked near him and the customer. After several minutes, I realized that he was going to be a while with the customer. Thus I returned to my car for about 10 minutes, so as to not hover over the agent and the customer. I returned. I waited patiently for another 2 - 3 minutes. The uHaul agent knows that I am standing there. Still no acknowledgement or greeting. I finally, said, "Excuse me, I'm just here for a uHaul pick-up." The agent says very abruptly, "OK. . . and I'll be with you when I'm finished!", and returned to helping the customer. I waited another minute or so, and said "I'm not trying to be rude, but I have a scheduled 11 o'clock pick-up. It's after 11, and I am on a very tight schedule." At that point, he went behind the desk and pulled up my reservation. He did, at that point, get me checked-in and finish the process so that I could get the keys. However, there was no "thank you". No apology for the wait. When I thanked him, there was no "you're welcome." Just the bare minimum of exchange necessary to process the rental. I was in dire need of the truck that day. Otherwise, I would have cancelled the reservation on the spot. At no point during this experience did I feel welcomed or appreciated as a customer. While waiting for the agent to finish the paperwork, I ended up chatting with the customer. He happened to be a very, very nice older gentlemen. He was purchasing accessories for his new truck. For what it's worth, the agent and the customer were both white men. I am a 40-something African American woman. There was, for whatever reason, obvious disdain from the moment I walked through the door. I will never, ever rent from this location again, nor will I ever recommend it. On a good note, the truck was clean, and being able to return the truck via phone app was great.
Karis DPoor customer service and a bad attitude!!! Beware of renting from this location!
Malcolm GGas not at level indicated
JACQUELINE TI can't think of anything. They were friendly, helpful, and explained everything well.
Karen HThe location was perfect for me. The service was excellent and I was able to return the truck after hours by using the key drop box which makes it so convenient. I would refer others to this business and I would use their services again.
Mark AThey totally screwed up my check in and overcharged me. I will protest tomorrow when they reopen, but for now Im very displeased
Scott COverall experience was good. I did keep tire pressure warning. Pls check
Charles Bgreat renting experience.
NOEL sEverything I reserved was NOT available and I was not notified until I picked up the truck. The furniture 20 pads and dolly were not available . I had to waste time trying to find furniture pads at other Locations and could only find 6. I reserved everything 30 days out for a big move. Very disappointed.
Ryan MPick-up location was changed for me which required additional driving, not previously planned for.
David BVery happy with experience
JOSEPH R