Always a friendly, enjoyable experience!!Robert K.
Millers Auto Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
very friendly and helpfulBreanna N.
Really nice people.Margaret R.
Great, friendly service. Will definitely be back!!Robert K.
Le client n'a pas laissé de commentaire.NOELLE S.
not make me pay a cleaning service fee for a vehicle that was dirty when I picked it upmorgan H.
Le client n'a pas laissé de commentaire.Jian Y.
Le client n'a pas laissé de commentaire.Jacob S.
They were prepared and very helpful! Excellent service à la clientèleHarry C.
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.Christopher C.
Mr. Miller and staff were great, when getting there to pick up they discovered the unit i was renting had been wrecked and immediately switch me to another unit and got me out right away. Thanks again.John P.
Le client n'a pas laissé de commentaire.kelsey S.
Le client n'a pas laissé de commentaire.Ellen L.
Le client n'a pas laissé de commentaire.Philippe L.
Le client n'a pas laissé de commentaire.Christopher D.
I loved the convenience of "no contact pickup/drop off"! However, I feel a little more could have been handled in advance so that pickup could have been expedited. I tried to be diligent in showing pictures of prior damage. But it was difficult. I know there were stickers showing prior damage, but it was hard to tell where the previous scratches may have begun/ended. I did picture some additional scratches that i thought were noteworthy. It would be helpful if it was shared with the renter what minor damage needs to be identified. Also, I wasn't sure where to add those pictures that I wanted to send. I called the customer service rep and she guided me to send to her email address. The return process was easy. However, with returns being done "after hours", it needs to be understood that some pictures are more difficult to show details of the cleanliness of truck, location of parking, etc. Overall I give a B+ to my experience with U-Haul today. Thanks for introducing the no-contact reservation. That receives an A+!SUSANNE C.
The 800# needs to let customers be aware of the closing times of the U-Haul pickup locations. I had specified my pickup time would be around 3:00pm and when I went to get the rental I was almost denied service because they closed their U-Haul department at 2:00pm. I want to recommend that the fuel should always be picked up and returned on a full tank. It doesn't make any sense to have to head straight to the gas station after pickup. It's the easiest solution for everyone's time and money as you don't have to guess how much to put in to make it to a certain level and when you pickup you're ready to go.Margaret B.
The folks at Miller's we're accommodating and understanding of the trouble I've been having with the U-HAUL company.Kyle J.
No problems checking vehicle.JAMES G.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Barbara S.
The glass in just about every rental vehicle I have used is typically very dirty. A cold water wash of the vehicle is not sufficient. I bring paper towels and Windex with me every time I rent a vehicle because I can count on the windows, windshield and mirrors being dirty. This rental facility is otherwise outstanding. They are always friendly and quick in and out of the door.Michael M.
Le client n'a pas laissé de commentaire.Lona R.
Le client n'a pas laissé de commentaire.Fazliddin A.
With other locations, they gave free miles within a hundred mile radius. I was charged 29 cents per mile and did not go but less than 30 miles. Office very nice and courteous to deal with.Angela B.
Very pleased with the rental experience. Mr. Miller is a wonderful man.Patrick Y.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Katherine L.
Management and staff very personable and professional. Great location too. All around great experience. Merci.Melanie B.
Le client n'a pas laissé de commentaire.mike K.
Le client n'a pas laissé de commentaire.Lona R.
Le client n'a pas laissé de commentaire.Ivan C.
Great serviceNancy B.
I've rented from U-Haul 29 times in the past 29 weeks. We've been using the U-Haul for a nonprofit COVID19 food relief initiative. The folks at Miller's are first class! However, the experience and run around we experienced this morning at another U-Haul center was terrible. We had an 8:30 mobile 24/7 truck share reservation. When I arrived at 8:15, I was informed by the person on duty, who happens to be the owner, that they didn't know how to rent a truck and I'd have to wait until a guy came in at 9am. We had an appointment at a large bakery distribution facility at 9:39 and couldn't wait. So, we began looking for other options. We wound up getting a truck from Miller's, but we're unable to meet our arrival time. We were able to use the truck the rest of the day for other grocery pick ups. Needless to say, we were very disappointed. BridgingRVA.org has been one of the larger grocery delivery Initiatives to the homebound in our city. We called early on and asked I there was any interest on Uhauls part to help support this effort. We were told no. Over the past 29 weeks, the truck share program has failed more than 25 % of the time. We've just kind of rolled with it, but this morning we decided enough was enough. Our plan going forward is to use a different rental truck provider.John S.
This was the worse uhaul truck I've ever had to drive.raymond A.
Just a piece of information; because of COVID-19, at times there are no toll collectors for cash payments. This means a charge is placed on the vehicle at no fault to the customer. Keep this in mind.Gary B.
the app was slow and difficult to use and I still ended up having to wait in lines for drop off and pick up. very frustrating. I won't use U-haul againADRIANNE A.
Le client n'a pas laissé de commentaire.Ryan G.
Le client n'a pas laissé de commentaire.William O.
I wish I had been informed about the Smartphone return option when I picked up the truck. Also wish I had gotten basic information to orient me to the vehicle, such as how to turn on lights, radio, etc.Mary R.
Very friendly, accommodating, and helpful. Will 100 % use this location again if I need a Uhaul in this area.David O.
Y'all were very welcoming! Nice to know a neighborhood couple owns this business!Mary G.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Robert E.
Owner and staff were very friendly and helpful. Great experience and would recommend to a friend ðŸ˜Erin S.
The people at Millers are Fantastic! Great group of people, warm friendly, real people. They had us in and out of there fast, and had fun with the folks at Millers Auto Center. I highly recommend Miller Auto Center and UHaul. A+ ALL THE WAYrichard H.
One of the right rear tires had a hug hole in the sidewall. We did not notice this until we got home. There was no inspection done when we picked it up, presumably because it was raining.Amy M.
Love the customer service, nicest people I ever met!Rhonda B.
When we arrived to pick up our rental truck, our truck was not near the other rentals adjacent to the main building. We thought this location had screwed up our rental and we did not have a truck to use. We had to drive behind the rental location and start checking what looked like abandoned uhaul trucks among other abandoned vehicles. We finally found our truck in the rear of the uhaul location and two buildings down from the rental location. The truck was parked in the wood line. The cab area and the storage area were both dirty. We are waiting on a call from the district manager to address this rental experience. Very depressing experienceCynthia R.
the owner and his employees were great to work with. Helped me get everything up and running. I would strongly recommend this place above all others!Brian A.
Le client n'a pas laissé de commentaire.DAPHNEHAILE B.
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.Walter G.
Le client n'a pas laissé de commentaire.ALLAN L.
Le client n'a pas laissé de commentaire.Jacqueline G.
The individual who I dealt with was friendly and very professional. I was in an out of the office (I did the advance check-in) in less than five minutes.Michael M.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Michael G.
Online system did not work; we have to call for assistance on pick-up day. Waited at least 30 minutes before we could get the truck key.Susan D.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.William R.
Make sure the trailer is properly connected.Phillip H.
Le client n'a pas laissé de commentaire.Randall F.
Le client n'a pas laissé de commentaire.Stephanie H.
Le client n'a pas laissé de commentaire.Lisa L.
Staff was impeccable, and very pleasant to work with.Kyle M.
Really nice people. I showed up a few hours early and they worked with me easily. Equipment was ready and clean. Truck was great and drove well.John M.
Nothing, everything was excellentGuy Q.
Le client n'a pas laissé de commentaire.Robert A.
The people that manage this location are fantastic! They could not be nicer and really seem to enjoy building customer satisfaction.Peter H.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.Jack G.
The truck provided had no working A/C and I had multiple 3 hour drive times in 95+ degree heat making for a miserable move in an already tough time of a passing loved one. When I returned the truck I was notified that possible a credit for the overage of miles could possibly be awarded for the faulty truck. However, I never received any return call, credit or explanation and was charged the full amount. I am terribly disappointed in my rental experience with U-haul this time. I have used U-haul many times over the years but will now reconsider future rentals. If someone would like to discuss further my cell number is 912-271-2064Stuart D.
The truck was ready for me and clean and it ran very well. That is all I need. Ted KTed K.
So much nicer to deal with the local U-Haul folks than trying to use your website! Thanks to the folks at Millers Auto center with their friendly service and for helping me out!Sean P.
Le client n'a pas laissé de commentaire.Robert H.
Nothing at the moment. Establishment well organized and very professionalThelma S.
Le client n'a pas laissé de commentaire.Cecil L.
Rideshare idea is definitely a winnerMichelle D.
Very courteous and professional.Anthony F.
Le client n'a pas laissé de commentaire.John D.
Fast and Friendly. Had the engine running and AC on!Tammy K.
Le client n'a pas laissé de commentaire.charles M.
Super friendly, efficient staff!Laurie P.
Excellent as always.Charles G.
Le client n'a pas laissé de commentaire.Rakale W.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Darryl B.
Le client n'a pas laissé de commentaire.Lawrence K.
Le client n'a pas laissé de commentaire.Peter D.
The attaching of the auto transport to the truck was not done properly, by staff at this location. The break-away chain on the back, rear axle came undone during transit, and a passer-by on the interstate pointed to the rear of my auto transport, to indicate that chain was dragging on the ground. I had doubts about the chains hanging low on the rear of the truck, too, and I questioned Mr. Miller, but he shrugged it off, saying everything was okay. While friendly and personable, the connecting of the auto transport to the truck needs to be closely watched to ensure proper compliance with safety.Timothy B.
Le client n'a pas laissé de commentaire.JEREMY L.
Le client n'a pas laissé de commentaire.Sylvia B.
Le client n'a pas laissé de commentaire.Barry M.
Great customer service! Made the moving process easy.Gary Landy P.
Randy Millers group is amazing. They make sure everything is in good order.Charles G.
Really nice group of people at this location!JOSEPH G.