Le client n'a pas laissé de commentaire.Diane P.
Customer Reviews for Mini Entrepot Harwood
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vaudreuil-Dorion, QC J7V8P2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam : 8h am à 4h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck was dirty on pickup. Also prior call to Uhaul.com earlier in the weekend to make a reservation at another location that then DID NOT appear on-line only to have the location call and yell at us for not picking up has left a bitter taste in my mouth...Jeff S.
Le client n'a pas laissé de commentaire.Norbert W.
Self check-in didn't work. long wait. truck smelled bad steering wheel was goey but the truck ran well didn't have any other issues I got my money's worthGuy L.
Lady was very friendly and helpful. Everything went greatFrancis G.
the checkout process was really bad, it did not allow me to choose to upload pictures I had already takenIvan P.
Le client n'a pas laissé de commentaire.Maryriane M.
The confirmed a price online during my reservation and at the store after renting it when I went to drop they didn't say anything after I left they called me to say that the price increased of 250$ because of the date I rented . Very disappointed with the service and I will rent again with uhaul .Nirmal L.
DÃ©panneur bakar in valleyfield was bad and services where not good at all! The van I reserved was not there!!!! but people redirect me at entrepÃ´t hardwood and they where very nice and supportive Very good serviceIsabelle G.
Le client n'a pas laissé de commentaire.DANNICK S.
Le client n'a pas laissé de commentaire.Neil Anthony L.
Le client n'a pas laissé de commentaire.PETER S.
Great welcoming and service it made me feel special Tks to your great teamRoger G.
This location really needs to up their customer service game. Everyone is entitled to a bad day; just don't take it out on your PAYING customers. Out of all the locations in the area I have used, this is by far the worst. They should take some lessons in customer service from the now closed locations in Vaudreuil. NPS SCORE no higher than a minus (-)50.Bradley O.
Le client n'a pas laissé de commentaire.gaurav A.
All is wellALAIN DORIS N.
Worst customer service ever unless you like being yelled at and call name if you dare ask information. Please send help to your employee, she is clearly in distress and in need of support.Nadia L.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Gilbert F.
Le client n'a pas laissé de commentaire.Marie-AndrÃ©e P.
TrÃ¨s bon service merciEric D.
Service Ã la clientÃ¨le extrÃªmement dÃ©sagrÃ©able. Avant mon dÃ©part de la maison, je tente Ã 2 reprises de tÃ©lÃ©phoner pour avoir l'information sur la boucle requise. Aucune rÃ©ponse. Ã€ mon arrivÃ©e, il y a dÃ©jÃ quelqu'un dans le bureau et en raison des rÃ¨gles COVID j'attends Ã l'extÃ©rieur, il pleut. La femme Ã l'accueil sort avec un client et plutÃ´t de me dire bonjour, elle me demande pourquoi je ne suis pas entrÃ©e dans l'entrepÃ´t Ã cÃ´tÃ©, qu'elle a ouvert pour Ã§a, et qu'il y a dÃ©jÃ un client avant moi, de faÃ§on vraiment arrogante. Rien ne l'indique sur la porte et l'entrepÃ´t en question ne semble pas Ãªtre une salle d'attenteâ€¦La femme Ã l'accueil Ã mon entrÃ©e dans le bureau m'accuse de l'agresser alors que je lui pose une simple question en lien avec la grosseur de la boule nÃ©cessaire pour la remorque. Je souhaite m'assurer de pouvoir repartir avec la remorque avant de finaliser la location. Elle me dit qu'elle ne devrait pas Ãªtre lÃ ce matin et qu'elle est lÃ pour rendre service. Ã‡a ne lui fait visiblement pas plaisir de travailler ce matin-lÃ . Elle est extrÃªmement dÃ©sagrÃ©able avec la clientÃ¨le. Au retour, elle est plus polie sans Ãªtre agrÃ©able. Je ne retournerai jamais louer Ã cet endroit. Je vais privilÃ©gier le poste de St-Lazare.Mireille P.
The lady at the desk/phone was extremely kind, sweet and professionnel. A real Diamond Everything was perfectKarine P.
Le client n'a pas laissé de commentaire.Joseph B.
All A1 services. Thank you.Claude V.
Excellent service!Gabriel T.
Excellent service will go again and strongly recommendRONY Z.
I did not take a picture of the odometer, and feel like I was overcharged for mileage. I also booked online, turning down blankets and the hand cart, but they were in the truck, so I had to pay.David H.
Le client n'a pas laissé de commentaire.Alain C.
I have never met anyone as rude as Sonya. She was abrupt, dismissive, agitated and while I was there she was rude to other clients on the phone. While in the parking lot, I told the next client in line to kill her with kindness because she was in a really bad mood. He replied that she was always like that. Upon returning the vehicle. I asked her a question and she dismissed me and put her finger up to attempt to tell me to be quiet and that she was busy. Knowing that I was going to have to deal with her again I recorded the conversation to capture her abusive behaviour. And thank god I did. When I addressed her on her behaviour, she told me to shut up and kicked me out of the office. I expect to have a formal apology from UHaul concerning this matter, I also expect to be reimbursed for having to put up with such abuse. Thank you, AlexALEX V.
Le client n'a pas laissé de commentaire.Cosimo L.
Lady at the counter was super helpful and a pleasure to do business with.mario C.
Le client n'a pas laissé de commentaire.nicolas M.
The desk lady have bad attitude,daniel V.
Le service au comptoir est trÃ¨s difficile. Peu disponible et mauvaise lecture du compteur des kilomÃ¨tres.Sylvain V.
Le client n'a pas laissé de commentaire.Ivo D.
Did not get a confirmation of return email. I'm assuming there were no issues.Michael R.
Reserved 10 blankets, they only had 2. Only one person working, and she told me she had 26 rentals that day. Not related to this location, your customer service phone lines are atrocious. After 1,5 hours eion hold or being transferred, no one could confirm two days before my rental that there would actually be a truck available for me. Very frustrating, would have rented elsewhere if I could have.JEAN L.
Le client n'a pas laissé de commentaire.christian O.
Le client n'a pas laissé de commentaire.Danielle P.
Very nice lady behind reception counter but, she was alone. Saturday morning at this time of year seems to be very busy. I was the 2nd one in line but, they were many people behind me. What really helped was to do the "on-line check in" on U-Haul web site which saved a lot of time for me and her. Very good service.Pierre G.
Nothing it was perfectAntimo C.
newer equipment.alain A.
Le client n'a pas laissé de commentaire.Rudolf W.
VeRRY BAD !!! FALSE pricesETIENNE C.
The lady working there is super friendly and goes above and beyond to help.jorge M.
Le client n'a pas laissé de commentaire.cote L.
The lady at front desk was perfect, but I had to wait more than 1 hour for my vehicule.Francois T.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Alex M.
Wood be Nice to have a full tank of gaz. To start.Ronald S.
The woman who served me was calm, kinda down very helpful. She made my moving experience much more fluid.kerwin B.
Le client n'a pas laissé de commentaire.regina D.
Le client n'a pas laissé de commentaire.JOANNE L.
Service rapide et courtois. Ã©quipement en bon Ã©tat et bon prix. Je vous recommande U Haul!Robert P.
Le client n'a pas laissé de commentaire.PIERRE L.
It was sitting in 2 feet of mud, and has we has to clean out it before being able takenit.Graham B.
Le client n'a pas laissé de commentaire.Louis B.
Le client n'a pas laissé de commentaire.sina K.
Le client n'a pas laissé de commentaire.oleksandr P.
Le client n'a pas laissé de commentaire.Neil B.
I had a very good experience. Good service ,good truck and no problem At all at the pick-up and the drop off. A lot better than other experiences at Other locations. MerciYvan T.
Amazing customer serviceEdward E.
j'ai eu une trÃ¨S mauvaise experence avec AUTO JERRY C'EST VRAIMENT UN TROU A RAT SALE DEGUEULASSE AUCUNE RESPONSABILITE JE VOIS MAL U-HAUL FAIRE AFFAIRE AVEC CES GENS TOUT LE CONTRAIRE DE mini entroposage hardwood DE VRAI PRO MERCImichel G.
Le client n'a pas laissé de commentaire.ROBERT F.
Very small field no serviceMartine B.
Le client n'a pas laissé de commentaire.DEREK G.
Le client n'a pas laissé de commentaire.MICHAEL O.
Le client n'a pas laissé de commentaire.Daniel B.
Super nice lady that rented me my truck. In and out in ten minutes. She saved the day.clyde preston J.
Great staff.Randy R.
The women that helped me out was very kind and hooked and unhooked the trailor for me as I was not sure how too. Great service and very nice lady. ThankyouSandra P.
Le client n'a pas laissé de commentaire.KEVIN E.
The overall experience of reserving, picking up and returning the vehicle was very smooth. The vehicle drove well and the gas efficiency gauge was very helpful in ensuring Gas costs did not become overbearing. The only negative, and in my opinion a significant safety hazard, was my inability to adjust the side mirrors. I kept having to lean forward against the steering wheel to properly see on either side of the van via the rear view side mirrors.Rino I.
Service amicalBrenda B.
Good service, and well received by the clerk. The truck was in good shape and almost brand new.ANDRE H.
Sonia was helpful and courteous, easy and friendly to deal with, answered all my questions and gave me a lead on where to find the equipment I needed from another location.Erica L.
Le client n'a pas laissé de commentaire.JAN ROBERT R.
Le client n'a pas laissé de commentaire.Andre C.
Le client n'a pas laissé de commentaire.pierre B.
Le client n'a pas laissé de commentaire.normand H.
Sonia, the manager or owner of the location, was very pleasant to deal with and was very helpful.Brett T.
Le client n'a pas laissé de commentaire.Marie-JosÃ©e P.
Worst Customer Service. This location personnel don't show minimum respect while talking to the customer.Mohammed K.
I was told that if you cannot say anything good do NOT say anything. The only thing that I will say is that I will NOT return to this location.Albert S.
Le client n'a pas laissé de commentaire.Mohammed K.
the customer parking area was not clearly marked, and it was confusing where to park, also there was no queuing system to see the representative. A person jumped ahead of me.saalim A.
Le client n'a pas laissé de commentaire.Victoria L.
Le client n'a pas laissé de commentaire.Artem M.
Very good service.alain F.
Le client n'a pas laissé de commentaire.Victoria L.
Le client n'a pas laissé de commentaire.Alain B.
The service personel was awsome Sonya I think her name was very useful and personal service sell the way I will for sure recommend this to friendsBryan L.
Excellent service.alain F.
Keep up the good work. Best wishes.tom P.
the old lady with purple hair in the front desk was very rude from the time I went to get the truck. She told me shut up and said to me that I was talking to much. Important to mention that I was never rude to her. I would not go back there since I had a terrible experience.Barbara R.
I rent at Ile Perrot, then you send me to Hardwood, then you call and said that the size of the truck I rent was in Laval or I pick a smaller one in Hardwood. That's why a smaller truck means more mileage so more money. That's not fair.JOSE L.
Great service!Nice peopleSteve AND T.
Le client n'a pas laissé de commentaire.Rene D.
Le client n'a pas laissé de commentaire.Rene D.