Disappointed in your return mechanism, ie; computer based requirements to up load pics and condition of truck. WTF is your recommendation when the system is down, not allowing download of pics and information to prove all is correct,, to include fuel level, etc! I tried to conduct your turn in requirements, but as luck would have it, your system was jacked up! So your company charged me an additional $20 for being unable to upload required pics! Not happy!
christopher m
Customer Reviews for Mini Warehouses of Lexington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent service from start to finish. Very friendly staff.
Timothy SEverything was great.
Charlene RTruck had sand in it. Needs to be cleaned
Angelle LGreat customer service and easy process.
David RI have no complaints 😌 🙂
DIANE PThis location always has the type of truck, van or trailer that I need. That is not the case for the majority of the locations in the Lexington area.
larry rI feel the amount I paid was wrong and that the company ripped me off for at least $1 000 dollars today this transaction was a scam and I will let people know about this and never to do business with this company anymore because you will get ripped off
Louis SThe truck was decent. I was charged 0,99 per mile plus $30 for the rental , plus $30 for gas when it needed to be at the half but it was left at 1/4 that isn't $30 worth of gas. So I was charged $115 total for a 3 hour rental. I can get a better quality truck for less . I won't be renting again.
TaMiya WThe woman who works the front desk is pleasant. I had a good bit of questions as I've never rented a U-Haul before and she thoroughly helped me out without making me feel like I should just know all of this. If I ever need to use you guys again, I'll definitely be contacting you guys back. Thank you again.
JORDAN SWell I can speak for me is I wish you could open earlier in the morning.
Jorge MGreat service! I wish they had larger open trailers.
Thomas CI love using this location, they are helpful and service oriented. They plan to have it all ready for you when you arrive and make it easy to finish and be on the road with the equipment.
Debora PThe service was great.
Judy RWindshield wipers were awful. It rained and I couldn't drive until I no longer needed the wipers. Dangerous. Saving a couple of dollars on an important feature isn't worth my return business.
Richard SThere were a few issues with this drop off location. I rented a truck and auto transport trailer. I dropped the trailer off a few days early and the lady working in the office there was not very friendly. A colleague of mine actually noted that she was grumpy. I'm not sure if I'd say grumpy, but she was wasn't very conversational. Then on the day my truck was due back, it was pouring rain. That slowed the unloading process and being disabled, it made using the ramp more difficult. I called and advised I was not going to be there before they closed at 1pm. The lady I spoke to was Glenda. She was very nice and accommodating. She assured me it was on, and she was not going to charge me for an extra day. She also advised not to use the online return app system, and that she would take care of entering the return come Monday morning. Well, that didn't happen. Late in the day Monday, I received a.receipt for a late charge. On Tuesday I called and inquired. I spoke to a different woman. She ultimately waived the late charge but then told me the truck was returned dirty. She said she could see I tried to sweep it but it wasn't clean. I explained that it was pouring and that I swept the truck, including Mom's Attic" with a whisk broom, also with a push broom and finished cleaning it out by blowing it out with a professional great Stihl backpack blower. For what it's worth, I took photos before I returned the truck and it was not dirty. I was left with the feeling that this place was going to buckle and dime me into paying something. Well, after being told I didn't do a good enough job cleaning the truck out but seeing I tried, she was kind enough to not charge me the cleaning free. I was thankful for that, but what a process. At the end of it all, she asked me to leave a Google review. After the go around over the late charge I wasn't supposed to get charged, the cleaning fee I shouldn't have been charged and all that being waived (thank you God), I now feel like they were trying to buy a good review by not charging me the disputed charges. I love U-Haul products and services. Will I use U-Haul again? ABSOLUTELY! Did this leave a bad taste in my mouth? ABSOLUTELY! There are U-Haul rental places all over the place. Next time, I'll try a different one.
Michael HN/a
JOE DThere were a few other dealers closer to my home but they did not have any utility trailers based on my online seasrch. But any future rentals I might make I will probably opt for MIni Wheahouses of Lexinton based on my past good experiences with them.
Gary DThe truck was older but was clean and was in good running condition. The representative that checked the truck out was very nice and explained how to turn the truck back in since they would be closed when I returned it.
Donna PThe trick was rgaged out, no gas in it, and the amount charged was not satisfactory.
Jack PEveryone was nice and knowledgeable!
Ralph CThe truck was in rough condition. Rear door was difficult to close, the rear ramp came off the track, the lock on rear door was very difficult to lock, window handle was missing a piece so it was difficult to roll the window down, steering wheel was out of alignment. The truck managed to get the move done but it was not as smooth as it could have been.
Todd CGood experience. Very friendly and helpful representative.
HAROLD CSee above
Curtis HI reserved a dolly and didn't get one and had to buy one. Gas wasn't filled to full just under 3/4.
Joe KThe location was very convenient, well equipped, friendly and helpful staff.
Tamika WNothing the staff is very professional, kind, friendly, patient and very helpful. The equipment is reliable I only rent from this location for those reasons. Thank you !!
Pamela HI always use this location, they work very well with me and my moves thank you
Bonnie WOnline, this place said it closed at 4pm. After moving literally ALL day, I RUSHED to this location to drop off before they closed. However, this didn't matter at all because when I got there at 3:45pm they already closed and locked their doors. Naturally, I was exhausted after moving, so I was not in the mood to have to deal with the self drop off, after my self pick up went so badly. My irritation at this location increased after the self drop off took 40 minutes because my app would not load. Had they actually closed at 4pm, I could have been in and out in less than 10 minutes.
Andrew ZThe lady at the drop off was very polite and kind , will recommend
deon sGreat customer service at this location Will come back to rent again
ENorwood MGreat Service!! Thank you!
DUSTIN MThis trucks AC was intermittently from front to defrost
BRAD WFast service, friendly staff , great experience!
Jenet AI have used this location several times. They are always a pleasure to work with.
Heidi RThe staff was very helpful and accommodating. She went out of her way to give 150 % to help me. Her boss should be grateful to have her.
Angela DEasy pickup, easy return.
Todd FThey worked with me well , I lost a lot do to storm and awry women who owns worked with me . I will always rent from them again
Marie LExcellent service à la clientèle
Russell JExcellent service à la clientèle.
Russell JOnly thing I would recommend is to change the wiper blades. I decided to move while it was raining and the wipers were tearing apart.
LEIS EGreatest customer service experience ever
ELIZABETH QGlenda saved the day! The 15' truck we were supposed to get was filthy - had "vegetable oil" spilled in the back. It had been cleaned supposedly and had blankets covering the floor. Since we were picking up brand new furniture this concerned me. The cab of the truck was also very dirty! Glenda ended up letting us have a different truck which was immaculate and did a great job! Check in with the App was painful......
Sandy CI think you do a great and I don't see anything that needs to be done.
DIANE PWonderful experience. Will definitely usethis place again.
george mNOT spend $4600 on an unsafe crap truck.
Richard SCustomers service was great! Very friendly and accommodating in a stressful situation
Angela D