Truck had been spray painted. They also charged me for a service i didn't request and only refunded half of my money which is terrible I'll never use uhaul again.
NAKRUMAH Y
Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff at the location was very helpful and the equipment was very clean and well maintained, however the experience of using the app for the mobile pickup was abysmal and I ran into multiple technical issues throughout the process. Luckily, the staff was able to help me after a significant delay.
Jacob JI got scammed. Very disappointed: Before returning I refueled the truck to above the level it was when I got it. It was near quarter tank, I put in near half tank of gas. Yet I was still charged a refueling service and fuel fees! Also, I brought back the truck before midnight but by the time I got to the drop key drop off box, which is on the other side of a very long block, and read and follow the return procedure, it was a few minutes past midnight. I ended up being charged for two rental periods when I had it for just one. On their website, as you go through the procedures before you put the key to the truck in the drop off box, there is an option to disagree or question some of the fees and give them an explanation. However, if you select it, you're not able to finish the procedure and complete the return. End up paying whatever they say.
NIKOLAY NNothing. Customer service was fantastic. Online tooos and components are user friendly and resourceful. Great business in Minneapolis.
Richard MI love this location
WILLIAM AWonderful services
EDWIN RGreat place to pickup a uHaul. There's a person dedicated to assist and each one has been super helpful. Easy pickup and thanks for late night drop option.
MICHELLE BThis location did not feel safe or welcoming. There was little to no "U-Haul" branding or signs so it was very difficult to find the door. The attendant was hard to find as well, and was clearly occupied with other things. I requested to pick up my trailer at a facility near to my house, but was moved to this location which was 20 minutes in the wrong direction. Next time I would like to pick up my equipment at the requested location. This location needs more staff and clear signage and direction.
TODD EWas hardly identifiable. Drove by twice. Didn't know if they even knew we left it.
BRIAN SEverything
GWENDOLYN JOrder wasn't ready at pickup. Was told they didn't have the equipment and to go somewhere else. I had to work with uhal and wait for the site manager to release he did have some if the equipment. Truck was full of broken glass and debris. Worst uhaul experience I've had.
SPENCER WThis has been a horrific moving experience. We originally rented a truck at the Plymouth, MN location, but Uhaul didn't have a truck available there so sent us to this Minneapolis shop. The area was extremely run down and we had to wait several minutes for the attendant to show up. They didn't have the dolly and blankets we requested on our order, the truck we received had over 85000 miles and the steering wheel was poorly aligned. Driving the truck to our office was not pleasant. Once we loaded everything up and started our journey back to Indianapolis is when the true horror began. As we approached Wisconsin Dells, I heard a loud crack, the steering wheel started to lock up, the ABS light came on, and the truck began to lurch. Fortunately I was able to control it just enough and pull off the Interstate into a business parking lot. When we got out we noticed smoke on the driver front wheel, along with black grease and serious canting of that tire as well as the passenger front. We called into the emergency line and started working through that process. This was a relatively smooth process early on, but as it progressed it became difficult managing the SMS conversation as some messages would come in that didn't appear to be directed at us. And some replies we provided were not responded to. There were also some automated messages mixed in which made things confusing. The worse part was when they tried charging us $850 for the laborers to move loads between our truck and the replacement they were lining up. I argued with our representative how absolutely absurd this was, pointing out we had purchased their safe move insurance. Shortly after they told us to disregard the earlier message regarding the charge. Everything went relatively smoothly after this, both the tow truck driver and movers were excellent. The new truck we were provided only had a few thousand miles and had no issues getting us home. Overall this has been a horrific experience for both me and my coworker. Our families were both horrified and worried for us the entire remainder of the trip. We lost five hours due to this incident, which affected a number of plans for both us and other coworkers. We will likely not use Uhaul in the future as this experience poses serious concerns regarding their safety and inspection processes for their vehicles. In the back of our head we both wonder how much worse this would have been if that wheel would have completely broken off.
Jacob CThe person that I dealt with was excellent and very helpful. However, this location was very scary and possibly dangerous.
Carrie MThey checked the blinkers and break light and told me everything was working but the left light was actually out
MOLLY LUnsure how chicago I-pass or pay by plate tolls will be covered. Would be nice to understand what is needed if anything for this.
Caleb ZThe employee did not know how to run a computer to sign me in. He then was no help even connecting the trailer. I had to do it myself. They did not have the extra equipment I ordered.
Amanda KOmar was very accommodating with the return.
Mark PThe customer service was very good.
Samuel BWe used uhaul to move stuff for the Basilica block Party this year! The location was easy to get to, and the staff was so nice and helpful! Thank you for making the rental the easiest part of all this!!
Brigette GAccept cash app card. I almost had to get a refund and have no where to put my stuff because my debit card wasn't good enough. Pretty silly considering it's American tender.
Tarrance MThis lady cation needs for staffing. One staff person handled multiple customers very well. He was knowledgeable and accommodating. However, the Trucks gas tank was on empty and the back of the trailer had not been swept out. We returned the truck with 2/4 tank of gas and swept out the back of it both before and after using it.
Irene RCustomer service and general attitude of the management was poor.
Simon MPicked up a truck with the headlight nearly falling out. The truck was filled with wet nasty smelly blankets. This was an awful experience.
Hunter JThe U-Haul website struggled to process the photos I took of the vehicle upon return. I had to take each requested picture of the vehicle at least twice and had to maneuver the truck around the parking lot to be able to take pictures of each requested angle. This process was inconvenient and frustrating. Guidance on recommended spots (e.g., open area with ample space to take a picture of the requested angle) to take the return pictures would be useful to save time in the future.
Sean LTerrible experience. Renting a U-Haul tomorrow and definitely not through this vendor.
Luke DAmazing service I love it
Aria BThis location stated they were unable to provide the moving equipment reserved due to U-Haul not providing the proper delivery of said items. However the owner shared we could stop by a separate location to see if they had the necessary equipment to complete the move, but was unsure of which location would. This deeply impacted our move in difficulty. So though we were refunded the amount for the missing equipment, we made up for it in the additional mileage accumulated due to the inability to move/transport items properly without the initial promised equipment. No discounts were provided.
Shaina MVery helpful guy helped us, I can’t remember his name, did a great job.
Terry GU-haul should put some money into improving this location just based on the numbers of rentals alone
Ryan SI love this place great customer services, very friendly
Clifton WAmazing services from omar thank you
Catherine M