The person who helped me at the counter when I picked up and dropped off couldn't have more helpful or kind. He was so nice, explained everything and was super fast. He made a very stressful day much easier and helped make sure we got off to a good start.Joanne F.
Customer Reviews for Minneapolis Auto Care
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)
Services dans cet établissement :
- Lun - ven : 9h am à 6h30 pm
- Sam - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Anthony the rental Mgr was helpful and professional in dealing with my rental.MANUEL B.
Haven't received my receipt and how much my total charges were in my reimbursement for the difference of the deposit that I madeLAKEACHE R.
The cabin smelt like cigarettes. Other than that great!Laura G.
The young man at the desk was extremely helpful and personableJOVINC L.
Anthony was very helpful and explained everything thoroughly....great customer service. Vehicle was clean and in good condition. We didn't use as many miles as we had estimated so we actually paid less than what we were expecting to pay!DAVID F.
No changes thus far, I had a very good experience. Anthony was very professional, experienced, knowledgeable, and really nice. I was unable to find this address, and Anthony came outside and assisted me in finding the address. The truck I rented was in very good condition, clean, and easy to operate. I would definitely rent here again. Merci.ALEICHIA R.
Le client n'a pas laissé de commentaire.LATOYIA S.
I was charged more than what I should have been. I was told someone from UHAUL was going to be in contact with me and that didnt happen. I want my money back from the extra bogus charge.Paige C.
Anthony was amazing and helped my move go extremely smooth! Merci.NATHAN C.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Christopher B.
I found the process to be really simple and smooth on my end. I was very happy to rent a vehicle from this location!! The owner/ employee was very cordial in his work.ELENA L.
There's a guy named Anthony that helped me at the desk. This dude is a joy and deserves to live a long wonderful life!KELAN R.
Le client n'a pas laissé de commentaire.CASEY J.
Le client n'a pas laissé de commentaire.LEE C.
Le client n'a pas laissé de commentaire.WENDY C.
Le client n'a pas laissé de commentaire.Awil M.
We were really treated special and nice at this location , the representative (Anthony) made it comfortable and easy . I definitely will rent from there again!SHELDON K.
Overall, the experience wasn't negative nor positive. The truck seemed like it needs rotors/brake maintenance, new windshield wipers, and some WD40 on the mirrors so they can be adjusted. Price was extremely affordable and fair, the employee on duty was fantastic and diligent on helping me. I think having more signage indicating where the parking lot is would be beneficial as it took me a bit to locate the truck. While I rate my experience average, I would use you again.Dylan S.
They were friendly and helpful when I needed a little help with my return. It was so nice to be greeted with kindness and a cheery attitude even on a cold and grey minneapolis day!KATHLEEN G.
Wasn't clear what to do when arriving; finally found a sign indicating I should call for assistance. Someone met me at the desk shortly after and everything was great.Jared B.
Le client n'a pas laissé de commentaire.PRENTISS M.
Dirty truck windows and lights, half full tank, truck doesn't seem to be maintenance, can hear air through door while driving, had to walk a block to get vehicle, vehicle parked in a heavy traffic location. Overall, this place should not even be able to dispatch uhual equipment. Dirtiest and filthy place.JIMMY L.
Very dirty truck, location looked like a office that went out of business; it was hard to find it. The U-Haul sign was stuck on the glass door inside turned 90 degrees while the big sign above the door was about another business.EMIL B.
The vehicle had been sitting in the lost for an extended period of time and was covered in a thick layer of snow and the windshield was encased with a thick layer of ice and it was very cold. I expected that at least it could have been brushed off and the ice removed. Took us a long time to get it ready to drive. Also, I specifically asked if the inside of the cab was cleaned for COVID reasons and they said yes. I brought my own wipes and it was really dirty.KRISTIE L.
The uhual wasn't ready. It was filled with snow. I was guaranteed to have one ready at 930, it wasn't . When I went to look at the uhaul and seen it filled with snow I went back in to get another truck. I was told that's all he had . He wasn't going to help me remove the snow I had to tell him this is bad customer service. He finally came out with a brush to help . It took me an half and hr to get a truck that was suppose to be ready.Tynesha E.
The place was closed when I attempted to pick up the uhaul so I called and he said they were closed due to the weather and I said, I'm moving today, the weather isn't stopping me so he sent a guy to meet me with a key for a truck. I wasn't impressed. The truck was cold and needed windows scraped off and snow removed. The uhaul was all dented up and beat up. Plated are Arizona if you want to check on it.Lisa F.
I tried to do the phone app check in. It didn't work. I went inside and ended up being helped by Leo. He was awesome! Smart. Patient. Helpful. Explained everything. A great guy. DO NOT LOSE THIS VALUABLE EMPLOYEE!Matt L.
Truck is parked on a different street compared to the location stated at the beginning of the pickup process; this area is quite janky and does not feel safe. The pickup process took much longer than expected; customers should be pre-approved at time of reservation instead of having to complete all the approval info at the time of picking up the truck - only inspecting the truck should occur at time of pickup. During the return of the truck, at the end of the process of the app it stated "return keys to box" but did not provide info on which box or what the code was again... Went inside to get help from the customer service representative who was incredibly rude ... one of the worst interactions I've had in a long time.Andrew T.
Le client n'a pas laissé de commentaire.RYAN J.
Make sure the ceiling of the truck isn't leaking dirty snow/water next time. It got all over my furniture and destroyed my computer.Cole D.
Omar IS OUTSTANDING, THANKS FOR THE GREAT SERVICE.patrick Z.
Trucks needs to be cleaned out at all times it's covid out here they need to be wiped down and clean after every usejimmy C.
There was a mask and beverage in the cup holder with graffiti on the side and door that wouldn't close. Really bad. But when I complained about gas reimbursement they where nice and understanding and gave me my money back.Xzavior J.
Leo the attendant was all good. The uhaul online system/mobile check out is terrible. Reserved a truck for 8, get there to pick up and the mobile app says i cant check it out and gotta come back at 9. This puts me over a hour behind my moving schedule. Get there at 9 and my truck has been given to another customer. What the f@$k!!! Get your shit together. Either offer a seamless mobile experienfe or dont offer one at all. Your sophmoric effort left me over two hours late in everything I had to do that day. Terrible customer experience.Dustin S.
fast and friendlyDanette L.
It was spooky. My wife walked in on someone pooping. We didn't know where to go lots of the uhauls were graffitied and in poor condition but it made for a good story later.Gabrielle H.
Le client n'a pas laissé de commentaire.Elena F.
Be more detailed in the pick up process. I got an alert for which truck to get then couldn't find the truck went inside the location which I chose not to do that's why it was all online. The guy was just like what do you need you have to finish the steps, had me push through everything online which also included inspecting the truck. He then gave me the key and told me where to find the truck. It was ok but maybe next time have it more detailed because after passing through everything I was told a different number truck then what was sent the first time.Shalanda C.
The representative was wonderful. I got stuck in front of the storefront because of the recent snowstorm in my personal vehicle and he even offered to help my boys push me out. He was very personable and professional. You should honored to have him as an employee. Thank you so much for the excellent customer service.Karen B.
I had my uhaul scheduled for pick up at 8am but apparently 24 hr pick isn't available for that area so why was it an option? Upon pick up as I tried to check in for my vehicle, I got the message I need to wait till 9am for when the store opens and was unable to pick it up. Getting there at 9am, there was a line so I got my vehicle at 9:40am!! I had a schedule for my apartment complex to use their freight elevator at 10:30am to 12:30am. I was very late and could only transport the big items to make up for lost time. I am so disappointed at uhaul and their scheduling process. Not going to that location anymore and I am hesitant to use uhaul again!Christian M.
Trailer was locked shut, and the rep said it must be from the previous customer and that they didn't have either keys or bolt cutters. Had to buy a pair at Lowes. Then I was charged for an extra day even though it was dropped off on time.AARON L.
1.) Truck Was Not Checked In - after I dropped it off. They waited an extra day for what ever reason. 2.) I was called and first told the truck was stolen. Then they told me that the truck was broken into. Then they wanted the keys. All of which was turned in the same night I rented it. 3.) All of the above, seems like a huge scam to me. I honestly didn't even need a UHaul my load was so small, but I did it any way thinking "oh 29,99 for the day..." Nope, I don't think I will ever use this location, and in the future will support a local business, not your chain if I can help it. Terrible experience.GLEN S.
The location I went to the manger there was very helpful and straight forward of how the business operates, very well informed!!Victory G.
Le client n'a pas laissé de commentaire.RONALD L.
Le client n'a pas laissé de commentaire.Rahul P.
I just wish the location was closer to southern metro area.DARRYL M.
Le client n'a pas laissé de commentaire.STEVEN L.
Amazing customer services, fast checkingOmar O.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.TRANQUILINO A.
U-Haul should not impose drop-off locations on customers. I will think twice about using U-haul in the future. And I understand that it is not the fault of specific locations and businesses which is why my review on the locations is good. But my overall experience with the customer service department was appalling. I asked why I was being asked to return the equipment to a far locations when they were multiple locations close to me, and was told that I returned it to the nearest U-haul location and not the one that was written on my paperwork that I would be charged a fee. When I did not request that location.CYBILL O.
Le client n'a pas laissé de commentaire.Rachel T.
Le client n'a pas laissé de commentaire.Brian W.
It was difficult to find the location, customer service person who works at the auto shop/U-Haul was extremely rude, unprofessional and just terrible and he did not give clear information on locating rental vehicle which was blocks away, or specific return policy. The business area was hard to get to, lacked parking and was very unsafe. I thought that the truck had been log in as returned following several phone calls with U-Haul an O., but weeks later I received a large bill for mileage, gas, and rental fee; the truck had been broken into, stolen and had a accident in another city. Because I had major conflicts with employee O. I will never use this location again. However, U-Haul supervisor Rick was very professional, concerned and competent in completely resolving my problems he also adjusted and corrected billing.Della R.
Le client n'a pas laissé de commentaire.Brent V.
We opted for the Truck/Share 24/7 and it was not provided. We were there at 8am to get truck and they got in at 9am and said they don't provide that service. The truck was on the street and not cleaned out. We were delayed which caused issue with the movers. Called customer service and they said take it up with Minneapolis Auto Care which they placed the blame on corporate. No compensation was given and we were actually charged more- for dolly and moving blankets which we did not have or request. NOT happy with this service at this location. I am requesting refund for items not charged along with compensation for mileage.KEVIN R.
Take lots of pictures before using the vehicle and after. This location didn't have employees wearing masks as required.Mary B.
More prominent U-Haul signage might make the location easier to immediately identify.Peter N.
Place was a dump but biggest of a was drop box was not even close to being near given address. Horrible place. Myself and w other drop offs searched for 15 min for drop box. Put me off uhaul in a big wayMichael B.
Le client n'a pas laissé de commentaire.Alonzo C.
When somebody book w a dolly! Make sure you have it And if you don't. Make sure u tell them before they pick it up! Rented the biggest Uhaul for one trip to have to rent again because there was no dolly .... ik right a waste of time but in the end he made he right.Overedia O.
Le client n'a pas laissé de commentaire.James H.
The location was not inviting and difficult to navigate. It was also disappointing to be charged for fuel because we returned it at the level it was given to us. It was marked as full but the tank was slightly less than full which is how we returned it.Nolan M.
The four wheel dolly I signed up for online was not at the pick-up place.Jason P.
Le client n'a pas laissé de commentaire.Lisa B.
You guys messed up my moving day it was one thing after another, you call me the day of my furniture appointment and you tell me you don't have the truck I requested, you give me a smaller truck in a different further away Location, then ON TOP of that, when I get to the place, the guy working there tells us "oh yea by the way we don't have ANY equipment that you requested either so yea, we don't have anything" oh yea there's more lol to top it all of he says "make sure you bring it back with the gas it started out with" THE HELL IS WRONG WITH YOU guys! Never again.Devon R.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.Travis S.
The gentleman who helped was professional and kind. My husband is recovering from knee surgery and he was helping us both. It was easy in and easy drop off.EA E.
Le client n'a pas laissé de commentaire.Jessica S.
Leo was great and helpful. Uhaul did not come with a lock to use so I had to purchase my own. The inside did have cleaning supplies left in it but overall good experience.Jack P.
Le client n'a pas laissé de commentaire.Maria L.
Not very clean at all. I never knew this was a Uhaul location. Vehicle was good. When bringing the van back I was unable to locate the person working there. Someone came over from the garage and said they'd look for him but they never came back. I called him too and left a message. I left the key and the gas receipt and left.Beth J.
We had to go to a different location than we booked the reservation, which is fine and has happened to me in the past. But we showed up and it wasnt even an actual uhaul location, it was some random warehouse in Minneapolis and some guy not in a uhaul shirt flagged us down. The cab of the truck was filthy with crumbs and food left behind from the previous user, which is insane given COVID 19. We had to sanitize the inside of hte cab ourselves. Then we were told that location didnt have the dolly or blankets we ordered, so we had to drive to a different uhaul to pick those up (2 trips). Then when we were preparing to load the vehicle onto the vehicle transported, we noticed the chains werent crossed and there was not cable to connect the trailer lights, which is illegal and extremely dangerous. So back to another uhaul (trip 3) to get that. Lastly, along the way to our destination, we had some rain. Went to use the wipers to find that the rubber was nearly entirely gone and they just made it worse. This was a TERRIBLE experience.Matthew P.
The gentleman who helped me explained thoroughly on what I needed to do. He was very helpful.Liachar X.
The inside of the seating area was a little dirty, but fine for us.Alexander D.
Le client n'a pas laissé de commentaire.Emily K.
Le client n'a pas laissé de commentaire.JUSEUWRI J.
This location had no staff on site for our drop off during listed business hours. I did an online check in and to donate my personal padlock to U-Haul to secure the blankets in the trailer till someone showed up.Geoffrey B.
Overcharged! Also Location was closed for over an hour at lunchtime. I was due to pick it up at 12:00 and was closed from 12 to 130 due to prayer.Steven T.
Great service every time!Wendy C.
Le client n'a pas laissé de commentaire.Bob S.
Le client n'a pas laissé de commentaire.Michelle W.
The truck was not clean' there were 18 blankets taking up space. The truck was not full when I got in it...I put in 13,00 $ before dropping it off. The passenger lock was gone...I couldn't lock the front cab. The rep did not come out with me to review the vehicle before I took possession.Sandra F.
See above.Jin S.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.Dave R.
All was goodMIchael M.
You charged me for insurance and I didn't ask to have insurance on it. I also was not told about the gas, the dings all over either. There was also a used coffee cup in the cup holder.Ryan F.
Le client n'a pas laissé de commentaire.Itor F.
Attendant was late, did not know where the truck was, and did not wear a mask.Benjamin H.
Le client n'a pas laissé de commentaire.Chad S.
Always nice people at the counter, easy to check in and get the vehicle. I have rented twice from this location in the last year.Kelly N.