Customer Reviews for Mirabella Inc
(U-Haul Neighborhood Dealer)

Évaluation :

3

The van was clean and decent, i did have to speak with the manager over the phone.. to give my id and license to verbally, i found it unusual but everything worked out fine. Things went well. With a single Christian bone in my body i couldn't get a van at any other location, but west hempstead had one for me thanks.

Évaluation :

1

The reservation was made online. On the day of the pickup of the truck Saturday 11/4/23. The facility was closed although the sign on the window states they open at 9am on Saturdays. There was a number to call and the woman who answered was am the most rudest and nasty person. Numerous times she kept telling myself and another gentleman who was picking up a vehicle that they are closed and she doesn't work Saturdays. We both kept telling her How are we supposed to know this as we reserved online and there was no indication. After several minutes of her rude and condescending nasty attitude, we sent license photos via text to her and finally were given lock box numbers to access the keys. My vehicle which was a 15 ft truck was on empty for fuel. I took a picture and sent it to her via text and she said go to the gas station when I asked they type of fuel, her response was ask the gas station attendant. I also online reserved 2 dollies which she said we don't have go to another U-Haul place to get them. I explained I had no time now. I would never again rent from this location nor would I ever recommend it

Évaluation :

2

Location was easy to find but parking lot was messy and not very many available vans/trucks. And there were some random individuals trying to assess cars for sale that were located in the lot that kept trying to talk to me and my family.

Évaluation :

5

Very nic lady very Nic tak

Évaluation :

1

The lady that was checking out the van was very rude to me, and wanted to charge me $15 for fuel witch l replaced at the exact amount, l will never gi back to this location.

Évaluation :

3

Was given the box number to get my key… opened the box but the key opened a different vehicle. It was pouring rain out… called u haul general number to explain the situation… they were very helpful. Gave me the code to the other boxes so I could get the right key . It was a big inconvenience to deal with as I was standing in the poring rain and it took an extra half hour to get this sorted out …. Keys shoujd be out in the correct key box. There was no one on site , I was very fortunate that the agent at the 1800 number had access to all 3 lock box passwords . Truck cab had crumbs and dirt in it… not the end of the world but it could have been a little cleaner , maybe wiped down and sterilized after the last use …. Looked like last customer returned it and that was it …the company that has them in site shoujd really wipe down the cab ( steering wheel and seats) after each use .

Évaluation :

4

Nadine is professional and accommodating!! A pleasure to work with

Évaluation :

5

This location is awesome. She was super friendly and helpful. I would recommend it to anyone I know.

Évaluation :

4

Nadine was awesome....would use again in without hesitation....

Évaluation :

1

Waited over an hour to get keys cause owner wasn't there.

Évaluation :

1

Customer service the lady there really rude and disrespectful, ignored…!!!

Évaluation :

1

Rude customer service

Évaluation :

4

Woman there was exceptionally nice.

Évaluation :

2

Drop the equipment (van) in a different location

Évaluation :

5

Make the requirements for online/mobile pickup clear up front. I was unaware that I needed secondary contact information or a passport or other information for verification until after I had already arrived to pickup the vehicle. This led to a 20-30 minute delay in my reservation.

Évaluation :

2

There was a young man there that did not speak English. We had to communicate through text message with a young lady…she seemed very annoyed although it was her fault we had to communicate by phone. When we returned the vehicle, the man at the shop just took the keys. He never inquired about our experience and when I asked about the refund for the unused mileage he told me to contact the lady I spoke to earlier. He was not the individual I dealt with earlier, so I did contact her. The customer service was poor.

Évaluation :

5

The customer representative was very friendly and professional. I had a very pleasant experience.

Évaluation :

1

So unfriendly. Nobody works on the spot. I wait for around hour until employee came to pick up truck. It is really so Bad.. I never use the U-haul. Bad Service, Very rude.

Évaluation :

1

Poor management at this location was charged a different price then what our contract stated. Called costumer service multiple times to complain about this location. Our contract stated 79 cents a mile we were charged another price. Will never go/recommend this location again. Should not be a uhaul distributor.

Évaluation :

1

Lady was very nasty and rude. Need a need employee. She called her boss and lied about charges and when I said I would depute them she called back with the right amount. Worst experience I have in a while

Évaluation :

5

Please update posted store hours from 8 am to 8:30

Évaluation :

5

This location was efficient and gave me all information I needed. It was one of the easiest transactions with a rental I've ever had.

Évaluation :

5

nothing. all was great

Évaluation :

3

The back did not open (was told we had to open from inside, but that did not work.) Then, we were unable to lock the van

Évaluation :

3

Make sure the vehicle doesnt smell of marijuana- i had to keep the windows open the entire rental

Évaluation :

5

Very friendly and professional

Évaluation :

4

This is a new u-haul site still working on office set up

Évaluation :

1

There was a problem with the gas amount in the truck when picked up. the attendant said she would make note of it but never did and i was ultimately charged for it. after a number of phone calls to the location nothing was done to rectify the situation. i was forced to get my credit card company involved.