PLEASE MAINTAIN YOUR VEHICLES. VEHICLE WAS NOT ALIGNED WHICH CAUSE SWINGING AND HARD STEERING. SHOCKS ARE BAD. IT WAS PARTICULAR THE REASON WHY I RESERVED THE SMALLER VERSION AND HAVING TO PAY $10 TO NO FAULT OF MY OWN MADE ME ANGRY. BUT THE LOCATION, STORE APPEARANCE AND CLEANLINESS WERE PERFECT
Robert F
Customer Reviews for American Storage Missouri City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The brakes weren’t too great but besides that it was exactly what I expected thanks
marcus cSelena was a very nice person and gave great customer service. She went above and beyond for me.
Billie MI received a statement for $14k worth of charges for an extended rental. The charge breakdowns are not what were in the original contract. I was completely overcharged and will not be making any payment arrangements. The rental was repented after a blowout. There was no damages to the vehicle outside of the blowout. Please explain $14k worth of charges?
MARKELL JVery good place and everything went smoothly. No problems or issues Thank you to this location the best I will definitely use them again
Catherine BThis location is well ran by the young behind the counter...I have no improvements to speak on. Merci!
Isaac SYou guys made it easy. Good job.
Melvin GOK
Baby MWe were not able to make our trip the front left tire keep going down and we believe the unit needed to be serviced like maybe a tune up the ride was to ruff for my 96 year old father -in-law this was my first time having any issues with uhaul so I will not lose faith in the company.
Cornetely BThe truck was older, had a windshield that was significantly cracked.
Dan NProcess was with ease from beginning to end. Though I had to come in to store at the end of online purchase. Which was not a problem.
Glenda HHi, I picked up the truck with half a tank and returned it the same way and I got charged 15 for gas
Nadine GI have rented from this location before with no issues. The truck I rented yesterday had bad trasmission issues. More often than not I could barely move. I was pressed for time due to work and didnt have time to return it before my mission was over. I only had it for 3 hours. Also depending on my next rental experience in a few days will determine my referral.
Standifer CNothing everything went well.
HELEN BOver charged me for gas that i put back, didn't even check the actual truck just looked at the picture that i took before i even took delivery of the truck. Charged be $60 and i will not be doing business again
DE TThe customer representative at this location is very rude and she needs an attitude adjustment. Very unprofessional.
shelenla cCompletely disorganized and not acceptable
Jaime RNothing! Crew have always been professional and advised any questions you may have.
Joeph aVery good service
Philip KManager on duty was very helpful and easy going..
James SHave a few more trucks on sight.
leo fDwayne is super friendly and helpful.
Erol KU haul was very dirty. Make sure it clean.
Gerardo PThe web portal to return the truck was brutal. It would not let me take the 2nd picture and I had to refill everything out on my return from the beginning at least 6 times until it finally asked me for the second photo so I could proceed with my rental return. I spent a good 20 minutes. Other than that, everything else was fine.
Michael JBien
Peter AQuick, safe, convenient, affordable.
Dalibor GVery little interaction with attendant. Did not even check the truck. Requesteda picture of info,,,,,
CARLOS SAnswer the phone!!!
Valinceia PAttendant was very nice.
Carrie GBest customer service
Robin RHorrible experience . Customer service in non existence at this location
jose GNone.
Paul RThe lady was not in the office when I got there for my truck. She was supposed to be walking the property but, I saw her in the back of the property just sitting on the golf cart. I had a 9 a rental and was a bit late but she also didn't answer her text or message that was sent by the lady that took my complaint over the phone.- This is my second bad experience with uhaul. Also the return policy puts too much on the paying customer rather than just having us drop the key and leave…we now have to do too much on line check in.
LaTrese CI arrived at 8:55 am along with my husband to drop off uhaul no one was at this location. We waited until 9:15 am and no one showed up. So, we used the mobile link to drop off because we had another appointment. This was unacceptable because they opened at 9:00 am. I will not in the future use this location or recommend to anyone.
Millicent WIf the truck I rented is indicative of how the other vehicles are maintained I would never recommend this location. The inside was filthy and smelled like smoke. The truck itself was slow and unresponsive. The outside of the vehicle was severely damaged and the interior of the storage space looked as if it hadn't been swept in weeks. My overall experience with this rental is by far the worst I've ever experienced! If this is a reflection of how Uhaul operates its businesses now, I'm going to have to find another company for my future needs.
Kay AWe were unable to easily change our order from a rental return that same day to a different location at a later date, which made things extremely difficult.
Michelle CDon't order moving pads. You won't get them and you will still be charged for them. Even after calling them to tell them you never received the moving pads.
Joshua WVery friendly
Dalibor GThe employee at the Texas Parkway location was rude with extremely poor customer service. She never greeted us. She did not offer to help when I was confused. We ordered a dolly and was told we had to get it ourself. She did nothing but just sit there as if she didn't even work there. It's been a while since I have encountered such discouraging behavior. I will certainly not visit that location again. I strongly feel that this should be addressed with her. Even while I was struggling through the check out process, she never offered any assistance. This was my first time using it and definitely my last. Every aspect of this process was a struggle where this employee could have made the experience better. She was a black lady, on the heavy side. Thank You for allowing me to share.
Amber LTruck was very dirty
KAYLA WThe customer service when picking up the truck was great. She knew what she was doing, guess the lady today just worked for the Storage company. The customer service I received when returning the truck was poor. I will still rent from UHaul and recommend them.
Lolita JJewish did an excellent job in customer service and the truck was very clean
Karen RMy initial payment was 78 dollars not sure how the total ended up being 108 wish that was better explained
Xavier RYou did great.
Diane HUhaul truck share could be more streamlined too many steps to rent a truck and what happen to to unlimited mileage ended up costing 3 times as much,
Cecil GTruck was dirty but other than that it was ok.
Cheryl ANothing .Everything was easy to pick up and easy to return.
MIKE LTruck looked good, but there were no straps in the truck or any to rent
Ed SThe mileage was kind of pricey but overall the experience and the rental was just fine I think you for the customer service that was very well knowledgeable and I enjoyed my service and I will be using your service in another 40 Days
Diana LI'm not real tech savvy. So was kinda confused with getting the truck using my phone but the overall experience proved to be very easy and convenient. Merci
Kevin HThere was no one at the location when we went to get the truck. Doors locked, no note on the door, but the open sign was working.
JOCELYN DThe brakes of the U-Haul Van I was given was really bad.
ISRAEL UWhen we returned the truck the agent was very rude and would not let my husband come in to get a receipt … she then preceded time over charge us.
KEVIN JI've always Have Good service when I use UHaul
Stevie HThe mobile check in process was not as simple or quick as was expected. We did all of the preliminary work, so we thought, but got hung up with an unresponsive app. The clerk was very nice and helpful. The truck could have been cleaner in the bed of the truck as was debri on the floor, but we gave the good rating because the clerk was very accomodating.
MAURICE SWe discovered a hole in the fuel line at the first attempt to put gas in the truck, which was clearly damage done by the previous customer. Several gallons leaked out during the process of figuring this out and the ensuing 9 hour drive. We had a deadline a d had to push through, so it got patched and we kept trucking. We thought we would get the issue resolved and compensation for the wasted gas at drop off. The employee was completely unwilling to help. She told me to go away and call U-haul customer service instead, which has been another nightmare to deal with. The entire experience was terrible from start to finish. Moving to a new city is already super stressful, and U-haul made it ten times worse.
Paige LThis was my worse experience ever. I have used hula a couple of time and this was a real back experience. It was hard to get in and out of the property they had uhauls parked everywhere
Malicia GIt's all gd
WILLIAM Hthe return was not easy the page is not helpful ,confuse and complicate. should be easy maybe work better sent a link to your email and filled up the questions .. easy . i hope your company can work on that.
ELINA HNo furniture pads on truck as I ordered. This unit was poorly maintained, engine shook while idling, the tire were obviously out of balance, left with less than a quarter tank of gas, back carriage box was scattered with trash. It was obvious the last person to use it transported some kind of trees. I've rented from Budget and Penske in the past, I've never had such a poor unit. I'm not sure I would ever rent from UHaul again after that experience
Joseph KThis location was excellent, friendly staff, easy drop off. This location was clean and had great customer service. Picked up uhaul in Tyler Tx. dropped off in Houston TX. with no problem at all. Would definitely recommend this location!
CHARMARRICKA BNo it was charge an extra $25 with no explanation
COURTNEY MI tried to ask questions so that I can understand the return process and the lady acted as if I was bothering her. She was not helpful and said that I would get an email. I had never rented a uhaul in this capacity before and just wanted to make sure to be aware of the expectation going forward. I turned the truck in on Friday two days before it was due and was it sure of what to expect.
ERICA GI didn't personally return the truck so I can't answer questions about the drop off. Sorry.
Joyce MMake location available on website.
Latisha A