Évaluations des clients Missouri City Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Missouri City Storage LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kesha F. le

Évaluation :

This is a customer compliment on 2 of your employees...Mioshia and Darian ( sorry if their names are misspelled), both displayed excellence Customer Service.

Jeff K. le

Évaluation :

?? Everything was perfect so I don’t know how to improve on that

PAMELA L. le

Évaluation :

Miosha has great personality and was extremely helpful and courteous. Highly recommend

Michael H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jermaine F. le

Évaluation :

Stay great

Justin M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shirley B. le

Évaluation :

Was very pleased with the service.

Cheryl T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rene E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rich D. le

Évaluation :

Not crazy about the automated system. After we got started the internet was down but there was a young lady there that ended up giving us personalized service which we prefer.

Brittany B. le

Évaluation :

N/A

Ceraira S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M. le

Évaluation :

Nice facilities, equipment and staff. One thing to work on is to coordinate the online reservations with the local branch. I reserved a van for noon but when I arrived learned that it was rented out until 1pm. Plus the return was 1/2 hour late. This resulted in 1 1/2 hours of lost time and revenue.

Virginia M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Huey D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrell A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherian S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie M. le

Évaluation :

The rep for Uhaul Miosha was awesome!!!! Thanks for all your help.

Alphanzo T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawn D. le

Évaluation :

I really don't see anything that would need improvement.

Teresa S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alphanzo T. le

Évaluation :

Le client n'a pas laissé de commentaire.

tamelia W. le

Évaluation :

Brakes on the truck was bad too much air in the lines. I told the lady at the front desk and she didn’t seem to care! My reservation was for 8 and the place opened at 9. I NICELY expressed my frustrations to the worker hoping she would move faster but she didn’t!!!!! My truck was not there but arrived after 9:30. This made me behind as I hired my movers to unload my storage at 845 and I ended up having to pay my movers for an hour to sit and wait on me!!!!

Twyla T. le

Évaluation :

U-Haul representatives were very helpful and polite. Thank you so much.

tony P. le

Évaluation :

Le client n'a pas laissé de commentaire.

dedric F. le

Évaluation :

Great customer service clean place friendly

BRENELL P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charity N. le

Évaluation :

The customer service was lacking. They weren’t very willing to help.

Reneeka L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sonya K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Curtis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Geraldine C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Herberth F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose P. le

Évaluation :

Vehicle had bug splattered windshield and all windows and mirrors were dirty. I also had to make a return trip to the facility because previous renter left items in rental.

Jason W. le

Évaluation :

The location is supposed to open at 10:00 a.m. We are there until around 10:30 a.m. and no one was there. We ended up parking the U-Haul and dropping the key in the Dropbox. No big deal as we were charged what we should have been charged but if you open at 10:00 a.m. your location should be open at 10:00 a.m. This is the second time we have dropped off at U-Haul at this location and both times have been disappointing.

tony P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charnetta P. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARC F. le

Évaluation :

Le client n'a pas laissé de commentaire.

tony P. le

Évaluation :

Not a thing.

David N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lakeshia Dashawn B. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOYLYN T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronda D. le

Évaluation :

never ever send one of your customers to the hole in the wall bar and send that bar some soap to clean anything there. all was nasty terrible nightmare. i dont even think it was l

John B. le

Évaluation :

Light harness on trailer is damaged License plates expired by a year Charged an extra day....called and got it refunded

Integrity W. le

Évaluation :

My final invoice was incorrect.

Viola A. le

Évaluation :

I nevered received my last receipt for the rental

tony P. le

Évaluation :

Not a thing.

MARANDA Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cleta H. le

Évaluation :

Made a reservation for 10:00am (store opening time), Veronica didn't get there until after 10:30am. Truck only had 1/4 tank of gas when I received it, returned it with 3/8 tank of gas and still charged the ridiculous refueling charges ($12.60 + $30.00). I am calling the corporate office because I expect a full refund of the fueling costs, $42.60. I will never rent from this location again!!!!!

Frank S. le

Évaluation :

The site itself was fine in general, however, I was trying to get a van with the app/website, and the site was being a royal pain. The site said that they couldn't take over and complete the checkin process, which was disappointing.

Richard V. le

Évaluation :

This locations attendant was very helpful and nice. i will return here for any rental needs. thanks.

Jana S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAIQARI H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sam S. le

Évaluation :

The sale lady Ms Bird was very friendly and professional

Debrah M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Baby J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela S. le

Évaluation :

Sales associate can explain further information such as dropping off at another Uhaul location to first time Uhaul customers.

David R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cullen J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua J. le

Évaluation :

location was crap and the service from the people there was good but the level of service received by uhal has been terrible. When i reached the facility to receive my uhaul i had to wait almost an hour to get a truck cause the uhaul system was messing up and i had to cancel my reservation and redo it all. other than that everything was smooth.

Cheryl C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lincoln R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cleveland H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JACINTA M. le

Évaluation :

All was well. Maintain

Veronica D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carl B. le

Évaluation :

Figure out a way to lessen the wait time in case of accidentally locking key in vehicle. Thanks

Naomia H. le

Évaluation :

The clerk was very courtesy.

Saju K. le

Évaluation :

Great Customer service at this location,. It was an ease operation first time with Uhaul.

Ashley M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dexter E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matty K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wanda W. le

Évaluation :

The staff is very nice and helpful. Great customer experience due to great customer service. Quite rare these days. Nailed it:)

CURTIS S. le

Évaluation :

Veronica was very informative ,courteous and helpful with my whole process!

FREDDIE W. le

Évaluation :

Staff was very attentive to my needs and very friendly

Zhuang W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Albert J. le

Évaluation :

Mi'osha was awesome!!

Julie B. le

Évaluation :

The person on duty was the most helpful and professional and made my experience amazing.

JOSEPH D. le

Évaluation :

Representative, was helpful and informative. She seemed to be a very well multi - tasked.

CORY F. le

Évaluation :

Great service by Mrs. Hayes

Mark D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wanda W. le

Évaluation :

Very nice staff.

beverly B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jarrod J. le

Évaluation :

Make sure the staff accurately input information.

christopher B. le

Évaluation :

Mobile check-in took too long. Would have been quicker to check in the traditional way with on-site employee.

Lawrence W. le

Évaluation :

I didnt use the truck return it right back.. Got charge the full price explain to them that i didnt get my keys and they said you still took the truck off the lot. They charged me a full day and i didnt have it long enough

Zina S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jean Paul C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Simona T. le

Évaluation :

Great customer service

Frederick M. le

Évaluation :

The AC in the truck that I rented was not working properly at all - the blower was blowing but there was no air out the front vents, air was coming up from the front of the windscreen only and did not cool the interior of the truck at all!!! We drove 350 mile to and from Louisiana and the temp inside was over 90 deg, outside was 97 deg....... I have rented vehicles from you in the past and they have been great - really not sure what happened here....

Veronica W. le

Évaluation :

The location was fine. How ever Uhal over-lapped my reservation with another customer's reservation. I got to the store @9:30aam. The representative was working with another customer. Once she got to me it was 9L45. I had a 6 hour rental which however the car was scheduled to be returned @ 3:00, shortening my rental by 45 minutes. .

Sally O. le

Évaluation :

We had to wait outside in the heat at 3:45 because their two employees locked the doors and were having lunch together instead of one servicing the client while the other ate. The uhaul was not clean inside and the air conditioner was not working.

Doris M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robin S. le

Évaluation :

No signs (that I saw) directing where to park the truck and trailer. Attendant finally came out and told me to turn truck/trailer around 180 degrees and back down a narrow driveway, park next to another vehicle transport. I managed to get about half way turned around and attendant noted that I could negotiate into next door parking lot and drive in from their lot. Did not help unhook (it was raining), did finally come over and say I did not have to move the truck to the truck parking location. Totally unfriendly and unhelpful!

Richard T. le

Évaluation :

When I pick the truck up they told me it was full of gas. However when I pulled out of the station I realized it was not full. I took a picture of the mileage and the gas gauge. I returned it full as not to be penalized. While returning the truck I was instructed to talk to Veronica who is the area manager. She promptly told me U-Haul does not give refunds and unfortunately there’s nothing she could do about it. She became rude and told me whatever and started hand talking me. There were two other girls working in the office with her and I told them I wasn’t mad however when you tell me there is nothing you can do about it and you’re the area manager now I have an issue

Christine B. le

Évaluation :

Le client n'a pas laissé de commentaire.

JESSIE G. le

Évaluation :

Keep hiring employee like the lady that help me she was wonderful. Please forgive me I don't remember her name