Customer Reviews for American Storage Missouri City
(Concessionnaire U-Haul dans le voisinage)

433 évaluations

2427 Texas Pkwy Ste 100   Missouri City, TX 77489

(281) 969-1164

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(281) 969-1164

2427 Texas Pkwy Ste 100
Missouri City, TX 77489

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE C. 
Évaluation :
5

The staff was very helpful and friendly thank you!

KEONI J. 
Évaluation :
4

I found this location super convenient and would use them again.

STANLEY B. 
Évaluation :
2

If this is about the truck I had good service. I have a storage unit and and the lady there tells me one thing which makes sense but the guy I don't think he knows what he is doing he need to be RETRAINED.

CAMILLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margot G. 
Évaluation :
5

Very good.

KENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAZEL P. 
Évaluation :
3

Does as you say you are

MILDRED E. 
Évaluation :
5

Veronica was awesone

CHARNETTE P. 
Évaluation :
5

The manager was very helpful in checking out the truck and checking it in after use.

Dwayne E. 
Évaluation :
5

Excellent service à la clientèle

BOBAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
5

Everything was wonderful.

JIMMY S. 
Évaluation :
1

Truck died while renting it. Call me immediately.

ARIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDAANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUKWUEMEKA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos O. 
Évaluation :
4

Everything went well. I had no delays.

Peter T. 
Évaluation :
5

Only used truck for 11 hours - wasn't due back for 1,5 days ( no credit )

SILAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSON C. 
Évaluation :
5

Thank you for helping us return the vehicle in a quick manner.

GUILLERMO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny T. 
Évaluation :
5

Everything was great I love the lady and man that worked with me

Kristine J. 
Évaluation :
3

This place gave me a truck with very little gas in it and then when I returned it they want to charge me a fuel service fee and a fuel fill-up service fee for a truck I HAD to FILL before I could use it.

Joyce S. 
Évaluation :
5

Everything was great!

SAMUEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacquelyn H. 
Évaluation :
5

Nothing she was excellent very professional customer service from this location was great ( Brittany was the rep there)

LATOYNA N. 
Évaluation :
4

no improvement. you did great.

JOSE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valynca W. 
Évaluation :
2

Associate was rude and impatient

CHANDLER H. 
Évaluation :
1

Wrong truck given, gas amount was recorded wrong due to wrong truck given then switched. My ending invoice said one price and now my bank account is pending 15 $more charge than it should. Representative was new but management over the phone was poor and full of shit. I will going back up there for my money or calling corporate to file an investigation tomorrow.

Bridgett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fanta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
3

The truck didn't have any air the entire time I had it. Saturday through Monday. It's to hot in HOUSTON and IM to fat not to have air-conditioning. They sent a company out to look and it and the guy said that the vents needed to be replaced and this wasn't something they could do on-site it had to be fixed at their shop. Mind you we paid movers to load the truck and was told that it would be a 150 minute before someone could come and check out the air. Movers are paid hourly. Not only am I paying the workers hourly but we had to pay for being late to where we needed to be. The truck has clearly not been serviced, the transmission Is slipping and it makes you jerk when trying to stop. I was told on Saturday that a manager would call me back within 48 hours. When I calld on Monday after they charged my card an additional 334,28 $ they said the manager had up to 72 hours. It's Wednesday and I still haven't heard from them at all. The sad thing is we rent from uhaul at least 2 a month. I have never been changed this much. I paid them total of 447,28 $ to have a truck with no air and whiplash! Uhaul y'all need to do better!

linda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
5

na

MICHAEL B. 
Évaluation :
3

The Latin female inside the store was not helpful whatsoever and helping me try to figure out how to access the key in the box. I wind up having to call the corporate office in order to get the much needed help I requested. Just sad.

Desiree R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette B. 
Évaluation :
4

Awesome service

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALYNCIARENEE W. 
Évaluation :
5

Nothing!!

ROSANNA C. 
Évaluation :
1

Customer service rep acted like we know what we were doing. “Go get your key out of 3”. We walked all around that parking lot looking for a 3. Also, did my whole rental online, got to the store, no moving blankets I had ordered. Why didn't it say that online so I would know to go to a different location? Got to the truck thinking my appliance dolly would be inside. Nope. Frustrating. Will try budget rental next time.

Patricia A. 
Évaluation :
3

Truck was not ready! And did not match ANY comparison Photos for condition of truck!! Ridiculous!! So tired of UHaul crap!!

James W. 
Évaluation :
3

First of all you make it an inconvenience for the community to even want to do business when you don't never have anyone present doing the office hours that you have a sign on the door. I've called in for 2 days days now and you do not answer the phone. Like today October 5th 2020 at 12:30 p.m. I've been calling the phone, no one called me back. oh yeah it's kind of hard for me to do business ever again or if this type of treatment that you give your potential customers your repeated customers your VIP customers or customers period.

Diana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney B. 
Évaluation :
1

Manager Adrianne was awful poor customer service and communication I will never be back at this location

Latoyna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rezon H. 
Évaluation :
1

the truck was not clean. it was on empty

Nader A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Silton T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri H. 
Évaluation :
3

no window wash to clean off windshield WINDOWS WERE FILTHY hard to see when sun shining in Attitude adjustments---we are renting--if no one rents managers/employees would not receive checks-- Think outside of the box...

Bruce K. 
Évaluation :
4

People were friendly.

Lana J. 
Évaluation :
4

Truck was clean but the ac wasn't working me and my helper sweating from the time we left and the place where I picked up the truck knew the ac wasn't working properly and they didn't give me a DISCOUNTS like I was told. I contacted the manager when I dropped the truck off I told her I didn't no how to check my truck in for return so she told me to send her a picture and she would do if for me so I texts her a picture and I didn't get my copy of my receipt till after 6AM the next morning I sent her the picture at after 6PM on the 10 of July and I still didn't see a DISCOUNTS.

joyce W. 
Évaluation :
5

Did very well. The young lady that helped my wife and I was very helpful and efficient.

CLARENCE G. 
Évaluation :
5

I don't think anything could be improved. My experience was perfect and hassle free. I was able to do contactless pick up and drop off with ease! Thank you so much for being so convenient!

Lisette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRUMAN J. 
Évaluation :
5

Ms Young was great! She listened to me and made recommendations when it helped me!

DMANDEL Y. 
Évaluation :
5

Nothing. Everything was great!

Maria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
4

Had a lot of problems using the app to check in. The on site person helped me.

Joni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadyrbek N. 
Évaluation :
5

The Ladies were very helpful, great customer service, and genuine caring. Thank you Lisa and sorry didnt get the other ladies name. They were outstanding.

Juan R. 
Évaluation :
5

Moisha was very nice and made my stressful day all the better!

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
1

I received a call 25 minutes before it was time to pick up truck telling me it was not available but they could make reservations at another location for 3/4 o'clock pick up. I had people scheduled to move me at 10am so I had to change my move day from Saturday to Monday. When I picked the truck up it was filthy. I had to use my Clorox wipes to wipe the truck before I left the lot. Looks like this truck had not been cleaned prior to the pandemic. This is the most unprofessional U-Haul location I have ever used

Felicia C. 
Évaluation :
1

First off the app was not performing correctly to finish the drop off. Then I seen the office was open but the door was locked, so the lady finally comes to the door and talks to me through the key drop off. It says on the door one customer in at a time known was there but me, she wouldn't open the door. You can't hear very well through the key drop off so I had to ask her to repeat what she was saying. She became very irritated and talked very rudely to me. If she is so afraid of the COVID 19 and doesn't wish to follow what management has set forth as far as customer inter action she should find another spot in the company. I don't like spending my money and being talked to like a dog. I will never rent from this location again.

Thomas L. 
Évaluation :
5

My first experience using uhaul in years I like the contactless transaction.

Timothy D. 
Évaluation :
1

Had a hard time trying to pick up truck with app. Took and hour just to access truck. Finally got into truck it was not clean and the two dollys that I order was not in the truck and I had to go to another uhaul location to pick them up. A lady at the other uhaul location in Stafford had to clean truck.

Antoinette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie M. 
Évaluation :
3

Clean the trucks better. The truck I rented was dirty. The AM radio did not work and the interior light did not work. Someone had spilled something on the dash area which made the surface sticky.

larry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dameta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clainent J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Velarice W. 
Évaluation :
5

Continue to provide great customer service and easy options.

Corey R. 
Évaluation :
5

Every thing was perfect

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horace C. 
Évaluation :
5

This is a customer compliment on 2 of your employees...Mioshia and Darian ( sorry if their names are misspelled), both displayed excellence Customer Service.

Kesha F. 
Évaluation :
5

?? Everything was perfect so I don't know how to improve on that

Jeff K. 
Évaluation :
5

Miosha has great personality and was extremely helpful and courteous. Highly recommend

PAMELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Stay great

Jermaine F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Was very pleased with the service.

Shirley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel C. 
Évaluation :
5

Not crazy about the automated system. After we got started the internet was down but there was a young lady there that ended up giving us personalized service which we prefer.

Rich D. 
Évaluation :
5

S.O.

Brittany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceraira S. 
Évaluation :
4

Nice facilities, equipment and staff. One thing to work on is to coordinate the online reservations with the local branch. I reserved a van for noon but when I arrived learned that it was rented out until 1pm. Plus the return was 1/2 hour late. This resulted in 1 1/2 hours of lost time and revenue.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Huey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrell A. 
Non les évaluations ont été soumises pour cet établissement.

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