Customer Reviews for Mitchell Do It Best Hardware Store
(Concessionnaire U-Haul dans le voisinage)

519 évaluations

5 Junction Plaza   Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

(919) 562-3182

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(919) 562-3182

5 Junction Plaza
Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Bill was great to work with. Helped me get what I needed and got me on my way. Very clean location and courteous folks.

SKIP B. 
Évaluation :
5

Got to the store a few minutes after store hours and they let me in and got rental paperwork taken care of. That saved me lots of time and frustration. Thanks so much for going the extra mile after a long hard day. I appreciate it. Tim D.

Tim D. 
Évaluation :
5

This location is awesome and I will use them going forward for U-Haul and anything else they sell. U-Haul needs to maintain their equipment proactively and stop waiting for customers to find the problems bc I had the unfortunate luck to get 2 in a row... 1 that bucked like a pissed off bronco when going over 10 mph and another that did not have working breaks with a rusted doo and latches.

Bart S. 
Évaluation :
3

The cab had been vacuumed but there were stains and gunk on the center console and door handles that needed to have been wiped down. On a side note the experience of renting this truck from the corporate side was not great and will question my use of U-haul in the future. the 24 hour policy to contact is inadequate in a situation when I was driving 750 miles to move a household. Then told there was no truck available at my location. The location were I had to pick up the truck was an hour drive from where I was to be. I think u-haul should make more effort in staging trucks for reservations. This added undo stress, time and expense to the move that had not been anticipated. At the very least a non refundable deposit could be acquired in guarantee that a truck would be within a 15 minute drive. Yes that would actually make Uhaul accountable for the service they claim they provide.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Quick, easy, no problems - thanks so much!

susan R. 
Évaluation :
5

The location and employees were more than pleasant and helpful. The problem was not the location but the online reservation, check in, check out procedures. I went online days before to reserve a truck for a specific date and time. Got to the location and the truck was not available. When I made the reservation online it would only allow to select a day and time where my truck was available. Why even bother making the online reservation if the truck won't be there?? The gentleman at the store went out of his way to make sure there was a truck there the next day. Luckily the move was a local move and we could be flexible. We got to the store the next day to get the truck and it was there and clean and ready to go. The check in process requires pictures which is ok, but having to do it 10 times before it accepted it was ridiculous. We were able to retrieve the key from the lockbox no problem. We came back to return the truck and there is a check in process you have to go through where you take pictures of the odometer and fuel level. I must have tried about 20 times and my friend did as well. Every time we got an error message please submit a picture of the odometer. We could not get past that point. We tried calling UHAUL customer service and waited for 15 minutes on hold. We finally decided to lock the truck and put the keys in the lockbox for the store and leave. It should not be this hard to rent a UHAUL with the technology available today. The location and staff there were wonderful and accommodating. I am sure that if we have been able to SPEAK to a person on check in and check out it would have been a better experience.

Gina R. 
Évaluation :
5

Nothing.

Charles M. 
Évaluation :
5

Charles was great to work with! Would definitely rent from this location again.

Doug B. 
Évaluation :
5

Lower gas mileages

Edward A. 
Évaluation :
4

The inside of the cab was a little dirty. Potato chips bag was on the floor by passenger door. Windshield was dirty and the washer reservoir was empty. Other than that, the customer service was excellent! I will rent from them again!

Edwin O. 
Évaluation :
5

Mitchell's did an outstanding job assisting me with a trailer rental.

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noella H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
1

Employees were rude, disrespectful and very unhelpful.

Dionysus G. 
Évaluation :
5

Im a frequent transport renter, i was threatened with additional charges for leaving the transport at the nearest uhaul location in Concord NC which is the city of my final destination. There was an inadvertent indication that I'd return the transport to its original pickup location which caused unnecessary threatening voice-mails of possible additional charges. I'll continue being a loyal customer because u-Haul cost and convenience is 2nd to none and the fact that my HOA wont allow me to park a privately owned transport in my yard. Just honest feedback.

Nate C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
4

The trailer was quite rusty!

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Very convenient location and friendly helpful people.

Glenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominic L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Very good thanks

MOSLIH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIUS C. 
Évaluation :
5

Awesome people!! Awesome service!!

Keith J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne D. 
Évaluation :
3

Truck was very dirty and apparently whoever checked it in didn't make sure it was clean for the next customer which was me…

PATRICIA B. 
Évaluation :
5

The people here are the greatest of all the U-Haul's I have rented from here in NC period!

Carmen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

One of the turn signals did not work and was not able to check that before I left because I got no help hooking up the trailer to my truck.

REGIS A. 
Évaluation :
4

pre inspection

RICHARD H. 
Évaluation :
5

Nothing, it was great!

Roger H. 
Évaluation :
5

The Best experience I have Had in my moving experience!

Carmen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

The only thing I can think of would be to look at cost . I rented the trailer for 24 hours with the insurance and taxes it was over 75 dollars. I can tell you at that cost every time I need a trailer I'll personally look at purchasing one . But my overall experience was what I expected. Thank y'all for your service.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Have more pickup trucks

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

The online reservation process is garbage. We were going to be charged upwards of $300 due to a scheduling change, which was brought about by Uhaul over booking trucks at our original pick up location. The person at the location we picked up from was keen to Uhaul's bullshit, and treated us as a walk in customer. We were able to get out the door for a fair price, no thanks to Uhaul. The person who helped us had to spend 30 minutes trying to get our order confirmed before just scrapping it, and starting from scratch. A clear indicator that Uhaul's online ordering application, is a literal piece of shit. I am unlikely to do business with Uhaul again. The staff at Mitchell were the only redeeming aspect of the entire process, and they represented Uhaul better than Uhaul represents itself.

Kassey K. 
Évaluation :
5

Wasn't informed about proper drop of but saw the key drop box near the store.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia T. 
Évaluation :
4

I was not able to use the 24/7 check out at this location on the pick up truck. I had to wait for the facility to open before I could get the truck. It cost me an hour of my time. There was no point in using the 24/7 check out.

John P. 
Évaluation :
5

I did not deal with anyone dropping off my truck and auto transport. The online drop off app worked well.

Daniel A. 
Évaluation :
4

Outstanding customer service, but tow dolly was oily from pervious use. Still would give 5 stars

james H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heyward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Charles Oakley helped us at pickup and he was very kind and professional. It was a pleasure to work with him!

David A. 
Évaluation :
5

Nice friendly staff

RICHARD J. 
Évaluation :
5

2 minutes from my house I love it

Kahesa M. 
Évaluation :
5

Rien

David S. 
Évaluation :
4

Make the paperwork that they have to fill out simpler. Took awhile to do that.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan N. 
Évaluation :
4

Thank you for encouraging me to with with the sales manager in order to get the billing straight!

NATASHA B. 
Évaluation :
5

maintaining the high standards

Llewellyn H. 
Évaluation :
5

Inside of cab had a strong odor of cigarette smoke. When I got truck to loading site, I washed the seats, dashboard and door panels with cleaner and let air out. Found a nasty hair brush in door pocket.

steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorainne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
5

All good. Quick in and out picking-up and dropping-off.

Lance G. 
Évaluation :
3

The gas level was incorrect and had to readjust manually. Double check the equipment before lend to the customers.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Using the online feature was a waste of time in this instance. It would have been alot quicker if the location would have been notified and had the key pulled and ready. The way it went it would have been just as fast to just go to the counter from the start.

Rob C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Phyllis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia S. 
Évaluation :
5

Every time I go there it's a blessing

Rubin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dorothy B. 
Évaluation :
4

The rental went well. The only problem was the time listed on the website, was not right. The store wasn't open at the listed time due to temporary changed hours for Covid, so I had to wait 30 minutes to pick up.

Jameelia C. 
Évaluation :
5

Awesome customer service at this location and from the personnel working there.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
3

This location rented the wrong truck and was wondering how I was able to pick it up ...not my fault at all ....their mistake!

PATRICIA B. 
Évaluation :
3

Online check in process is broken. Uhaul changed locations 30 miles different. No appliance dolly on truck as reserved. Approval process ID verification is broken. Terrible, horrible, awful! The Bailey Family

Shaniska B. 
Évaluation :
5

All good, no complaints. Mitchell's Hardware is top notch as well!

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
5

Have a different rate if only using for half day.

Marjorie N. 
Évaluation :
4

Customer service was nice but truck was dirty and smelled like smoke. Dust, pollen and ashes were on dash, console and seats. Outside of truck looked like it had not been washed in awhile. No washer fluid when I tried to rinse windshield. Nice store, nice people but pick up truck should be cleaned a little better between customers.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Check me back in in 2 minutes and on my way!

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scherrie K. 
Évaluation :
1

The equipment was not ready for rental . Equipment missing: My handtruck waa unavailable and caused major delays . My moving team was already on site and I was required to go to another location to find a hand truck which required mileage against my purchase contract and labor time with my movers. I must be compensated for my inconvenience.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa P. 
Évaluation :
5

Great staff

James J. 
Évaluation :
5

The customer service was excellent

Deborah M. 
Non les évaluations ont été soumises pour cet établissement.

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