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Randy R
Customer Reviews for MJ Feed & Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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To not have customers park in front of the trailers
Armando OVery well organized. Well lit for night time drop off
Ronnie WThis location, MJ's feed, does not even show up on the UHaul website. They were not going to allow me to drop it off except at locations 20+ miles away. And then I would have had to pay more in mileage.
Patti DNo Uhaul rep on site, the store didn't have anyone working. Real weird interaction at this place.
BRANDON HStaff was no help. I had to hook up and drop off by myself. They never checked the trailer for damage,
James CTried calling several times on my way to drop off - no answer. Don't know if the phone number was incorrect or if they were just busy as it was right before closing time.
Ricky KI am very disappointed in the return of my trailer. I returned it on 4/22 (although it wasn't due back until 4/24). The young man at the feed store advised it would get returned that day, absolutely guaranteed no issues. I asked again, if I should use the mobile app… his response was absolutely not we have got you! No worries!! I kept checking the app and noticing that the trailer had not been checked in, I used the chat feature every day and was assured that the date I turned the trailer had been documented several times. After finally having to call the location, I was told it's not in the system and a field manager would need to complete the return. (This makes me wonder if I would have been able to use the app in order to return on my own). I FINALLY get a receipt for the trailer and it is showing the wrong return date!! I wasn't charged extra but I definitely didn't get the credit that was owed. I use uhaul quite a bit and my moves are still not completed… the ONLY thing that was good about this experience was the man I spoke to on the phone. He was nice about everything and finally got it taken care of with the field manager. That being said, all those emails were said to have gone to a manager. I am very disappointed I had to go to that level though, with multiple emails being sent etc. what was the breakdown?!?
Samantha CPersonnel was very helpful
Barbra CNot original pick up location gave me 14 extra miles but to get back to original location was 25 miles unless you took the toll.
Tim BProprietor was very courteous and helpful. Was knowledgeable with online process.
Norman TPOSSIBLY THE WORST RENTAL / SALES EXPERIENCE EVER! Made a reservation 3 days prior & upon arrival nothing available. There were multiple vehicles (5+) in the yard but was told they're not in the system. Additionally, I was told when making my reservation, and at the location that the rate would be prorated if I didn't need it for 2 days, I also heard another customer told the same thing at the uhaul location. Next, after being told there were no vehicles available I was told I could pick one up 45min away. After driving to the next location & back to my original move location I wasted almost 2hrs. I was given a $50 credit which was appreciated but the whole ordeal was a disaster. Why make a reservation if your reservation will not be available?
Michael HEverything went well from the in-person phone reservation, to pick up and return. No problems or delays.
Calvin LIt was obvious that the person I turned over the keys to didn't know what he was doing. Promised me a receipt and I never got it.
Richard CNo assistance here at all.
Susana EI reserved on line I thought but day I went to pick up was told they did not have 1 way truck was contacted by uhaul they sent me20 miles from I m Austin to pick up all the lots in Austin were full I saw several well stocked lots but was still was sent 20 miles away and when I told them I didn't need 800miles only 600 was told I would be reimbursed but at drop off they said no credit back. All in all next time I go Pensky
Dennis MExcellent fast friendly service
Robert MLocation was far away from my original selected pick up place. They hooked up wrong equipment i.e. wrong trailer which suppose to go in different customer customer order. When I went to drop off they found that trailer had wrong number.
Nath VGreat friendly service
BARKAT AWhen you quote a pick up time make sure it's the correct pick up time. This delayed me an hour and created a domino effect with logistics and other facets of my move. Also changing the pick up spot a day before is not a great customer experience. 15+ miles in the opposite direction. The new pick up spot business owner was a great person and handled the reservation. But U-Haul was my plan A and is now my plan C. I didn't get my dolly. I didn't get my mattress cover. And got comp 32 miles for but no other accommodations.
Mason NOnly one employee was there. He did not even acknowledged me. I had to called him out and he told me I am busy right now I will take care of it. He could have told me I will be right with you or you can leave it there and I will take care of it for you in a nice courteous way. We just left it there with my concern either y'all going to charged me or billed me more at a later time? All he said was just leave it there so we left.
Jeudy KGreat service
Kendrick DNo vested in U-Haul brand. Not able to be reasonable about me delay when they were mopping up from the same heavy rain that delayed me.
ROBERT FOur experience was good the associate at this location was very helpful and courteous. Thanks again
Randy JUnfortunately U-Haul assigned my reservation to a location that did not have the size truck that I needed, but MJ Feed was amazing in doing the best they could with what was available.
KRYSTAL SThe location in this survey is not where I dropped off the equipment. I returned the equipment to Day Services at 110 Mesa Verde Dr. Cedar Creek Texas 78612 I would highly recommend this location!
BENJAMIN TThe place is in the middle of nowhere. I was moved theee times within the day of my pick up. Totally out of the way. It's not the fault of this location, but rather the complete ineptitude of U-Haul as a company.
Richard YTrailer brakes where stuck due to rusty guides so I’d would not engage breake with load Nop I fixed it now it works
Martin KU-Haul Changed my pick up point a few hours before pick up to be a location that was an extra 35 miles for me to drive instead of the point being close to my house.
Jeff KI also was charged an extra $60 for no known reason!! Why is this?
Joel ETop notch
ADAM MThis pickup location was 17 miles from my chosen pick up. Got U haul text of change of location after arriving at chosen location. It cost me an additional two hours and gas to go to this pickup location in rural Austin. I had no choice since i needed a 6x12 trailer. And still had to pay full price. Equipment worked as advertised.
Darwin HThe people at feed store were GREAT. She was very knowledgeable about equipment and services. The problem that I had was with your website and your call call center. I was on hold for 45 minutes last night and never got an answer from y'all. When I tried to do live chat the lady Crystal told me to call the 1800 number. When I called they never answered. So it did no good. When I tried to put a new vehicle for towing the trailer it would not allow me to change the vehicle. So if y'all could fix these issue's it would be great.
thomas sEverything was great, equipment was good, customer service was great, only downfall to the whole experience was having to do a reservation before picking up, I went to the authorized dealer and he said we had to do a reservation online, we couldn't just walk in and do everything there, so I had to pull out my phone and do the reservation and stuff which is not a big deal but it did waste some time in my opinion.
José MI reserved a truck a week in advance, found out that morning that pick up location had NO trucks while I had a paid loading crew at my house. Spent an hour on phone trying to locate another truck. Got sent to place farther away and still had to pay overage mileage fees. No iu interest in using uhaul again. GoRyder!
James CGuy was not professional. Not wearing a facemask. My equipment requested was not available. The location i asked for on the website does not even exist and i had to go further out of my way and get charged for it
Elizabeth HThe jack was hard to turn on the trailer but they were going to service it when return it
James RFast check in and check out!!!!!
Stephanie BDouble charged and told they couldn’t resolve the issue
Michael RFriendly and fast service. Vehicle was clean and well maintained. It has everything we needed. 10 out of 10!
Delacey MMJ Feed & Hardware was a good experience. My original pick up location was TMT Auto Sales was horrendous. I had an advanced reservation for a 6x12 cargo trailer to be picked up at 4:45 pm on Saturday and I show up around 4:30 and am told that the guy is not there. An employee there provided me with his number and he didn't answer.l so I left a message. The employee then called the same number and he answered and was told that he didn't care and wasn't going to go back to the location. I called UHAUL and was given the new location of MJ Feed & Hardware and was able to get a trailer.
Andres RSuper quick, easy, accessible and friendly service. Thanks to everyone who helped us!
Guadalupe TWorst experience ever. This company clearly needs an overhaul.
Lisa SRespect reservations. They didn't reserve all the dollies I needed. When I called costumer service, at first they told me that there was nothing they could do until I complained about it. Then they offered 25 extra miles so I could get the dollies somewhere else. Definitely not the experience I was expecting from such a famous and experienced company!
ERICA NThe attendant was professional
LAURA LRentals without flat tires.
Michael SOutstanding customer service!
mary aVery helpful. Great customer service
MARY ATruck was dirty when I picked it up. I turned it back in by 7pm but they didn't check it in until 8:56 and charged me for an extra day. when I complained I was given the number for "Jeff" the area manager, when I call I either get voicemail or someone picks up but does not say anything and then hangs up on my. NOT A GOOD EXPERIENCE
Steven HEnded up nicely and they made sure I had what I needed. However! If I hadn't gone by first to make sure they had the right equipment, I would have shown up today (moving day) and wouldn't have had the right size trailer. For whatever reason the Uhaul website allowed me to rent a trailer size they didn't even have!! You (uhaul) should take better care of making sure certain options are available at certain sites.
samantha sExcellent customer service!
MARY AMy first time renting from MJ Feed and Hardware. Very professional and very friendly. I'll be using him in the future.
Joseph NWe had great customer service thx
silvia cThey were pretty busy but the guy didn't help us put the trailer onto the car at all and added the insurance without telling us it was optional. He didn't go over the drop off location and overall didn't give us the run down like usual when we use u-haul.
Lacy QNot a happy person due to having to drive an extra 50 miles chasing down the auto transport that was already reserved and they were closed. I WANT MY MONEY BACK NOW, I did not make a mistake, your transportation department did. I will give bad reviews on Uhaul not the place we finally picked up our reserved trailer from. I feel I got screwed, it took me the whole day to do what should have been a few hour trip. FIX IT NOW OR REVIEWS ON SOCIAL MEDIA WILL BE DONE MAYBE I WILL GO TO PRESS AS WELL.
Joseph HNo one there on Sunday qualified to take care of paperwork!
Rodney DI did not receive the cargo van, because the teller did not know where the keys where located! I was unable to move anything and I had to pay an extra fee to my complex because of it. On top of all of that I was still charged by uhaul for the rental.
Jasmynn EThis is my second rental from this facility and I am still completely satisfied with the equipment and service.
DALE J