Customer Reviews for MK Automobile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MK Automobile

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Shelley B.
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Customer did not leave a comment.

Dennis O.
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Customer did not leave a comment.

Jason S.
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Great place! Great customer service!

peter F.
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Customer did not leave a comment.

bonnie G.
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Very personable and helpful workers.

KENNETH O.
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Customer did not leave a comment.

NOVA M.
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0 nada nothing,it was smooth and easy the agent was warm and kind and efficient

Steve Z.
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at 40 mph the front left wheel made a knocking sound that made me feel like the wheel would fall off and i would die in a horrific crash. the driver side door did not shut completely and rain came through and made a annoying wind sound while driving down the freeway.

DAVID P.
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Customer did not leave a comment.

Ofilio V.
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Kathleen M.
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Super helpful. Would highly recommend to anyone needing to rent a van or truck.

JEANINE C.
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The front windows were so dirty that the fluid didn’t clean them. Also not much in the way of heat

Brian P.
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Better rates from California to out of state.

Timothy M.
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Customer did not leave a comment.

Gary H.
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The two employees were somewhat helpful but also a bit aloof. When I returned the truck I had to go back into the office to determine my status, the employee went in without communicating with me. Re: The location makes it a bit difficult entering and leaving with a large truck and trailer.

Katrina S.
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The cupholders were sticky, but otherwise a great experience!

sandra T.
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The gentleman at the desk was very pleasant and helpful

Summer G.
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Ellen C.
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Jamey C.
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Joshua S.
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Maureen M.
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Nice people! Easy process.

Warren A.
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Customer did not leave a comment.

Patrick H.
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Check to see if the tires are flat or not. Clean the truck out better. There was dirty diapers behind the seat. I also sat for 3 hours 50 miles from where I picked up the truck to get a flat on the rear tire fixed.

Joann B.
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Great experience over all.

Farzad S.
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Great service! These guys are so helpful...

Allina S.
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Customer did not leave a comment.

Terri R.
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Worst experience I have ever had with Uhaul!!!! Will not patronize ever again unless you make it right by me !!! Horrible customer experience issues with no accountability !!!!

Cynthia C.
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Customer did not leave a comment.

Harry K.
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The best customer service so far!

Steven T.
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Customer did not leave a comment.

Alix A.
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Great location! And super friendly!! Prefer them over grass valley any day.

Joann T.
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Auburn was great. It was a shame we had to get a Lyft driver 35 miles to get there. We were from out of town. But they gave us extra miles. Which was a great help!

Gary H.
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Make the room bigger than 10×10.

Scott S.
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Great service

jane T.
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Customer service was excellent. They went over the equipment and helped adjust the mirrors. They thoroughly marked any prior damage so I wouldn't be responsible. I would rent and recommend this location to others.

Ron B.
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Customer did not leave a comment.

Benjamin B.
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James M.
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Randall G.
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I tried booking on-line and the Haul computer kept sending me (and confirming the reservation) for a dealer who was no where near Auburn. Your computer system needs a lot of work.

Robert R.
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Customer did not leave a comment.

jon J.
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Jennifer K.
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I had cash. My son had to give them a credit card to avoid an extra $100 cash I didn't bring with me. I asked the representative if his card would be charged or if I could pay with cash when I got to my destination U-Haul? Twice I asked and twice he assured me I could. I WAS UNABLE TO once I arrived at the drop-off U-Haul!!!!!! My son is an adult and will not let me pay him back now. This was totally unacceptable! I WILL remember this!

patricia H.
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Thank you, again for Excellant Service, making our job so much easier!

patricia H.
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Excellent service and the truck was clean. I will use this location again! Thank you!

robert A.
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Customer did not leave a comment.

Barbara W.
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Customer service was outstanding on site. Our problem was distance from home. We drove an hour to get to it, then another hour to go home to load it. It was not at our selected pick-up place.

Shad N.
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Mileage was expensive.

Terry K.
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Friendly and professional!

david S.
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Customer did not leave a comment.

Cody S.
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No one working.

Linda M.
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Service was perfect - fast, friendly, professional...would definitely use again and recommend to others - thank you!

MAUREEN M.
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Friendly people, very helpful. I will use this business again.

james G.
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Customer did not leave a comment.

David O.
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Clean your equipment!!!

shon L.
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Nothing, I had a 8am pickup time and I showed up early 730 and I was out of there by 740. These guys rock. Thanks you.

Carl A.
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The rep asked me to take the trailer to a different location twice. The 1st time I explained this is where I’m supposed to drop it off. The 2nd time I said lol I have to go to work , I can’t do your job.

Beth F.
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Great experience! Great staff!

DONALD S.
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This went very well...the proprietors were very helpful and competent...THANK YOU

charles H.
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Customer did not leave a comment.

Dwight M.
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James L.
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Dale H.
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I have rented U-Haul’s from a number of locations in the last couple of months, and this time I was charged a cleaning charge. When I asked what the problem was he said it was super dirty, I asked what was wrong said it was super super dirty. I don’t agree, but I’m not gonna fight over $25. If he had a better description for me after what was super dirty, I may not have written this review. Additionally they would not answer the phone when I called yesterday to ask a question, and the day before I asked about getting some equipment, and he help me load it myself. Which is fine, but it’s just not the way other facilities do it. I will just be sure that I use the other facilities from now on.

Crispen W.
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My receipt says $80.19. I see I have been charged almost double. I guess I have to contact the location to find out why? I am very surprised at being charged such a higher amount with no communication.

john P.
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Customer did not leave a comment.

Konrad K.
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Annika F.
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Eugene C.
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Very quick and efficient use f my time

Colleen C.
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Customer did not leave a comment.

Andy P.
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I checked in for the truck rental on the Uhaul app, and was told by the clerk that I was "all set" and he gave me the keys. I got a call later that evening, indicating that the rental process had not been completed. The person I spoke with said that because there was no signed contract, I would have to return the truck immediately. I made it clear that that wasn't possible because I was using the truck and it would have been a HUGE inconvenience if I had to return it at that moment. The person warned me that "if you're pulled over by the police, you could be in really big trouble." To seemingly blame me for something that was in NO WAY my fault, and to insinuate that I could be in legal trouble for (again) something that was not my fault, is completely unacceptable. After a half hour on the phone (most of it on hold when the Uhaul rep said "I have to talk to my supervisor" multiple times), I was asked to call another number the next day, and speak to someone in the Scheduling Dept. To leave me hanging like that, not knowing what was going to happen, and forcing me to take action to resolve the matter, was completely unacceptable. The issue should have been resolved immediately, and there should have been an apology for my inconvenience and stress. I would appreciate it if you would speak to the local clerk, and make sure that he is not giving keys to equipment if the rental process is not completed. And please talk to your customer service people, and work with them to resolve issues without blaming customers when they did nothing wrong, and to enable them to resolve issues without having to inconvenience a customer by asking THEM to call back the next day. I would expect better customer service from a large company like Uhaul. I have always been satisfied with your service, but this experience was a BIG exception. Sincerely yours- Andy Poston andy.poston@yahoo.com

Steven P.
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susun J.
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Mike M.
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James B.
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Jorge V.
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I got charged $12.50 for fuel but I only used 4 miles total . One galón give you 7 miles . I won recommend this place to rent a truck .

craig D.
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They where he best U-Haul experience so far, thank you ??

Warren V.
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Customer did not leave a comment.

Craig W.
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murphy M.
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The location was very helpful.

Ron M.
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david k W.
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Casey H.
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The guys are very helpful at this location. My preferred uhaul rental location.

Ronnie C.
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Great experience. Very nice guy. I know I will use them again her in the next few months.

Jeffery H.
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Customer did not leave a comment.

WILLIAM P.
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John T.
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Piyathida N.
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Excellent service

Richard S.
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Customer did not leave a comment.

ALAN P.
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Customer did not leave a comment.

Ernie W.
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Parking sucked no lighting the worst U hall place I've ever been to

Tina R.
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This is the first time I’ve rented a uhaul and picked it up with a full tank of gas. I appreciated that soo much I wish they would always do that cause it’s so much easier to just fill it up when I’m done! The people were great!!

tavis L.
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Customer did not leave a comment.

BARKAT S.
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Frank R.
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Had me hooked up and on my way in a half hour.

timothy K.
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Most friendly and very Helpful.

Bryan B.
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Customer did not leave a comment.

Kathleen M.
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kristi P.
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Customer did not leave a comment.

ken L.
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Customer did not leave a comment.

Ray J.
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Check-out went fine.

No reviews have been submitted for this location.

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