Great customer service extremely helpful and nice
Shannon W
Customer Reviews for MM&W
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy
asa fNo direction as to where to park the truck since it was after hours.
bernette zFirst I ordered a truck a month ago and your site suggests using App…that would be great if you can get cell reception at the gravel parking lot in southern Illinois! FYI - a moth ago I was told my truck would be at the Carbondale Preferred Uhaul location….FYI - Preferred usually means it's preferred by the customer (me). But according to the woman that would never be answering phones at my company and threatening to hang up on me if I continued to complain. Also, I had ordered 12 packing blankets and on dolly, neither were in the truck….I am hoping this will be credited to my CC as well as 50 miles the lovely customer care person who basically threatened my rental said she would credit my account. Also you have a $50 refund if your vehicle is not ready. I had also ordered a dolly and moving blankets all that were never included….did I mention I'm disabled? Not cool….not cool at all! It's absolutely ridiculous to ask customers to pick up there truck in a place you have now designated for me, I didn't have any choice! But just how is a customer suppose to pick up a truck if they can't connect to your mobile app. The app just would shut down. You have technical and supervision issues In our company. And why did the app (in Champaign) make me select a $25 cleaning fee when the truck was probably cleaned than when we received it! So very disappointed in the service and customer service. Regards, Steven Makoul
Steven MThe rental was dirty and full of sand. Rep tried to clean some out but not all. Tried to do rental check online to verify condition and amount of gas at start but app was not cooperating.
Wendy CFix your reservation system. It would not work for the guy doing it and had to call and to finish the reservation
nick pWe've rented from UHaul in different locations many times over the years and this was the smoothest transaction we've had. I highly recommend.
Gregory RGreat place with great help.
Damian DWonderful people to work with and great service!
Dawn MThe trailer was dirty but the customer service was amazing
Ursula CWe dropped of the U-Haul on a Saturday so the location was closed. We had trouble with the on line process to turn in the U-Haul. We called and left a message on their answering machine, to let them know who we were and when we dropped it off. Other than that, everything was fine.
Benjamin MDrop off had no instructions where to park. The name of the location was different when I arrived.
josh bPlease have cruise control
Paul ENot marked as mm and w. It's interstate battery. Mm and w on Google was listed as permanently closed. About an hour for corporate to call back to change drop off. Drop off site had no personal help. Online drop off only
Lisa MThe mobile pick-up process is understandably excessive, but a lot of the information it asked for was not noted ahead of time. I entered in my DL information before pick-up, but I had to re-enter and add in passport number and other information while I was picking up. I should be able to do all that ahead of time so as not to waste time when there.
Calvin PDoing a great job already just remain consistent
Johnnie CEverything was great. Equipment was in full working order, truck was clean, had gas and was ready to go. Easy peazy. Will definitely use this location again if needed.
Nolinda RFriendly and very accommodating.
mark hNothing at all. The gentleman that assisted me when picking the unit up was 100 % helpful and efficient.
DONALD LU-Haul helped save a bad situation.
Jessica Rtrust your GPS
TERRI QThe computer system was bad while checking in my returned truck. The system wanted to overcharge me.
dexter gProfessional and straightforward. Just decent experience coverall
celestine cI dropped off the truck after hours and it went well until I was charged $60 for fuel when I left it at the same level I'd picked it up.
WALTER WGps does not take you to the correct location. Took several minutes to find the correct place because there was nothing saying that uhaul was there. It took seeing a trailer that was kind of tucked away, to figure it out.
Jamie SHad issues getting the truck, the staff member inside was very rude and inconsiderate. The help over the phone was excellent though.
Brian DI did an after hours drop-off at this location. My only concerns were that U-Haul lists this business as MM&W, however this is Interstate Batteries. The address on the building is not clearing marked. However, there were U-Haul trucks/trailers in the lot and when I typed in Interstate Battieries in a Google search, the street address confirmed I was at the correct location.
Deanna DExcellent service. Thank you MM&W.
Doug MWe arrived at this location and it was closed. Ben we attempted to use the telephone check in and the reservation evidently had been cancelled. We had to drive an hour and a half to get the car hauler, didn't get to pick up the 20' truck until 6 plus hours later and didn't get the 24 moving blankets that we paid for, although that got refunded later. We purchased some blankets from a second hand store to accommodate our needs. It worked out. A phone call to let us know they closed at noon would have been very helpful and professional.
Charles LPayment was messed up, pickup was way out of our way! I have never been so upset and stressed at once! This was a horrible experience. I mean horrible. All that money we paid. Get told to go to a f Different location for pickup. 50 mins away from the original pickup. 50 mins back then 35 mins at pickup then double charged that was corrected on the spot. We went past original pick up place and they had the same truck. Not a good experience at all. But. The truck was return in better condition then when we got it. I am so angry and upset still. We spent alot of money on 2 trucks. To have this happen. All we get was extra miles for what we went through. Not even good business practices there!.
Michael HYour app to return trailers after hours sucks had to take off work because it wouldn't work
dale yThe location was hard to find because it does not have a large "U-Haul" sign. Although I had ordered furniture pads with the truck, the dealer had no pads. I received a credit for the pads. Without pads, my furniture suffered minor scratches during the trip. The "Service Tire Monitory System" light came on after I had loaded. I filed a report with roadside assistance. Fortunately, my local tire specialist diagnosed the problem as an inoperative passenger side tire sensor.
Michael LNone, thank you...
Henry GThe drop off location is listed on contract as MM&W but the place is an interstate battery. That made it a bit confusing to find at first but it ended up being okay. Very easy drop off we did after normal hours and had no issues. Clean and easy to maneuver in drop off area
Sabrina HI turned on my equipment in on 4 April William Kirchhofer's in advertently did not put in that I turned in my tow dolly for my car, I was charged $360 on 18 April where he falsified information saying I was there and turned in the tow dolly. I also put a call through and the general manager Christopher Munoz was contacted on Saturday the 18th and I was there when he told his people over the phone he would contact me when he got home. He has not done that yet. I'm out $360 after moving in to my apartment. I will never use U-Haul again and I will tell my friends not to use uhaul either
Barry LL
Shirley AThey were very helpful and accommodating
matthew rMike was very helpful and knew what he was doing, just like he's done it quite a few times. Very professional and a definite asset to the U-Haul Team. They will get my business if I need help from U-Haul!
William CThis is an Interstate Batteries location, so don't look for a U-Haul sign; you must look for U-Haul equipment in the front.
David GThe blankets were dirty and dusty, but that is to be expected. Truck was great
Dylan CA little hard to find but very quick and efficient check out.
Brian SIf equipment isn't returned on time, make arrangements to acquire a different vehicle or change rental location. I had to wait almost 2,5 hours for my rental past when I reserved the truck. It was also dirty (previous user smoked in it and left bits of leftover cigarette in truck) and the driver side seat belt was broken. I have no doubt if I were in a crash it would not have worked properly. In the face of all of these issues, I was told by the person dealing with the Uhaul rental that "don't complain to me, that will do nothing". Basically indicating that he didn't really care that I encountered an issue. No apologies or anything was offered in light of wasting my time and leaving me with a vehicle that was not properly maintained. The person dealing with the rental (checking the order, etc. on the computer) also seemed inept and wasted a lot of time getting my order details straight, which had already been entered previously online.
Todd JHave all the equipment that was requested during reservations! More professional
Latia TI was charged almost another 200 for this when I'm not sure y
Julie RGeeat customer service. Friendly and knowledgeable staff.
DUSTIN W