I get my things done with your help .staff were friendly and helpfulJOEL R.
Customer Reviews for Mobil 1 Lube Express
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The vehicle was horrible. Dirty, used masks, was NOT sanitized despite being told it was, smelled horrible. Was very disappointed. Also I said on the application I did not want the insurance but was charged anyway. Also booked for the day and was told to bring back by 4:30.Rob G.
Uhaul logistics around add on items is problematic. I ordered furniture blankets when booking online yet the location does not offer moving blankets. Why does the system give customers false sense that items they need for the job will be made available? It should have been clear at time of booking that this location does not provide furniture blankets!Oleksandr V.
I got the truck with gas level less than half tank. When I returned the truck I filled it up more than half tank. And the lady at the counter claim they were too busy to check the tank and asked me to just leave the key there. Two days later I got the receipt with 27dollars extra charge for the gas up to 11 litre. This is so not fair.Zhi Xin L.
Le client n'a pas laissé de commentaire.bill H.
Le client n'a pas laissé de commentaire.Gerardo C.
Nothing, The personal were friendly and professional and I needed help understanding something in the van and it was handled quickly and professionally. I will definitely use them againjacqueline C.
Le client n'a pas laissé de commentaire.ANDREW G.
Ensure vehicles are safe to drive. The vehicle I rented had: check engine light on, climate control system fans not working and left rear indicator was not workingAntonio G.
The location was fine but Uhaul is Ridiculously expensive, you think it's one charge and then a month later they charge you so much more, never using uhaul again. So upsetNicole S.
Prompt check-in, truck was ready, agent in store was welcoming and processed the order quickly.Kamran R.
I was verbally abused by the person serving me at the Mobil 1 location where I rented the truck. Totally not what I was expecting from U Haul.Kunal V.
Fast and friendly serviceJeiovanna D.
The reception said the fuel in the truck is only half full. But in real is not even half full. I have requested a furniture folly, but when arrived, they don't have one. They only have one moving cart for the whole location!! Since I am moving furniture, the moving cart is too small for the chore. Also no paper work printed from this location....Don't know what will happen if I don't have the document on my hand if anything happen.......This place is the worst Uhaul location that I have used.Greg T.
Make sure that the back door of the van stays locked and secure when driving. The van that I was driving did not stay closed and opened on the road, while I was driving to pick up the furniture that I had to move. The van was empty , but if it was full, it would have caused a mess on the street. So make sure that the back door LOCKS easily and stays locked .Domenic S.
The service was very very nice hats of to u haul thank you very muchWINSTON C.
Absolutely disgusted by my recent experience here. The truck was not not clean, I found 3 used masks along with other garbage throughout the truck. check engine light was on and rear left turn signal was also broken making it a safety hazard (especially with merging on to the highway). I also had a hard time receiving the truck as I was told it is booked for someone else as well.(despite the fact that I called minutes prior to booking online and was told its available) I reported the truck as not clean and disputed the cleaning charge, but they decided to charge me the cleaning fee for renting me a dirty, unmaintained and unsafe truck.Hamaad M.
Le client n'a pas laissé de commentaire.AHMET C.
Have truck cleaned and ready and dont lie about fuel consumption.Fiorino G.
Le client n'a pas laissé de commentaire.PAUL M.
excellent service. quick and professional. thank you.M S.
Le client n'a pas laissé de commentaire.Mary B.
There was confusion about payment since I paid online. I was told my reservation was non existent. I chose orangeville as my pickup and had to change to woodbridge last minute. They didnt have all my moving pads or the dolly I paid for.JONATHAN L.
Excellent job perfect serviceRAFIK T.
Le client n'a pas laissé de commentaire.MOHAMAD K.
Le client n'a pas laissé de commentaire.GLEN R.
Le client n'a pas laissé de commentaire.Iulian D.
Le client n'a pas laissé de commentaire.SALKO K.
Le client n'a pas laissé de commentaire.Iulian D.
Le client n'a pas laissé de commentaire.David K.
Vehicle mileage was wrong on contract and i had problem returning after hours.Sangam K.
Le client n'a pas laissé de commentaire.Darendra P.
Le client n'a pas laissé de commentaire.PETRU R.
Le client n'a pas laissé de commentaire.CARMINEG F.
Le client n'a pas laissé de commentaire.SUSANG Y.
Le client n'a pas laissé de commentaire.MEHMET U.
This time I couldn't find that fuel line was correct that I left behind. Normally I would take a photo of fuel indicator bit this time I didn't. I am pretty sure that fuel indicator was more than 1/4 but in your indicator shows it is 1/8. And that cost for us +$30 fuel service and $23 fuel cost. This is not acceptable.MEHMET U.
Le client n'a pas laissé de commentaire.Attila T.
The van cabin was dirty I was also charged over $100 for fuel when I had in fact more than adequately fueled up. I trust it will be corrected.Cesare C.
Le client n'a pas laissé de commentaire.Mohammad Abouzar S.
Very dissatisfied with the uhaul customer service , I called saying I accidentally over gassed the truck and that I would like to get a credit on my bill, but was rudely told nothing can be done , I'm very loyal to uhaul but now will switch over to home depot rentalsMICHAEL P.
I needed a 15' truck and originally had that reserved. I lost that reservation just because I wanted to pick up earlier and did not see the fine print that you could modify just because I wanted to pick up earlier. Ended up with a 10' which did not meet my needs in terms of size.NICOLEELIZABETH B.
Le client n'a pas laissé de commentaire.ALEKSANDRS Z.
Le client n'a pas laissé de commentaire.asghar E.
When people are booking the rental the charge per kilometre is 0,49 cents. When they close out the contract it suddenly becomes 1,43 which is unreal. So I am disputing that. But Nathan and the gang are the bestWILLIAMN D.
Le client n'a pas laissé de commentaire.CARL B.
Salesperson was very nice. And good customer service VIMALATHASAN R.
Le client n'a pas laissé de commentaire.Joe P.
Le client n'a pas laissé de commentaire.Peter N.
When I picked up the vehicle he refused to do a circle check, he said â€œeverything was fineâ€. Left rear turning signal was not working jeopardizing my health and safety. After returning the vehicle I was told that the gas level was not the same as when I picked up the vehicle and was charged extra even though I had photographic evidence that it was the same.STEVEN G.
Two tires were flat upon our arrival and we needed to fill them with air.Alfonso Andres C.
All goodangella C.
Le client n'a pas laissé de commentaire.IDA P.
Le client n'a pas laissé de commentaire.MINH L.
Le client n'a pas laissé de commentaire.IDA P.
The customer service person was rude, condescending and very dismissive. I was not given the opportunity to ask questions. When I tried to ask for clarification on my rental he answered abruptly and told me that I would get an email with all of the information. I will never rent from that location again.CHIARA G.
Truck lock needs to replaced. I spent 20 minutes to unlock the lock. Very frustrating.Ankush T.
Le client n'a pas laissé de commentaire.HEATHER W.
Don't overcharge customersLinda S.
Makes renting a uhaul truck enjoyable !!JOHN K.
Friendly and helpful!JOHN K.
No explanation about the vehicle . no inspection togetherArumugam S.
Very uncomfortable car and high rateMOLEKA JONAS D.
Le client n'a pas laissé de commentaire.Andrei M.
Le client n'a pas laissé de commentaire.COLLINE R.
Le client n'a pas laissé de commentaire.Vicente S.
Le client n'a pas laissé de commentaire.SEUNG HI L.
Customer friendliness.ROLITOAMANCIO A.
Le client n'a pas laissé de commentaire.Chih L.
Le client n'a pas laissé de commentaire.Alessandro C.
Le client n'a pas laissé de commentaire.DOMENICO C.
Le client n'a pas laissé de commentaire.CORDELLDRAMECO M.
My only issue is , I didn't know about the entire drop off process. I had put my key back before knowing I had to take pictures of the truck and the odometer, etcPINOR G.
Charged me for gas even tho i filled it up over the min requirementDaniel C.
Service was terrible, they don't care about the rental customers at all. Didn't have the equipment reserved and didn't even care. Not renting from your brand anymore. Will rent from Home Depot, much better service.Eduardo P.
Le client n'a pas laissé de commentaire.Maricel L.
Still waiting final my bill.Conn L.
Your app did not work properly for both the pick-up and the drop off. I have to wait 20 minutes at the location while they tried to get online to your dealer site to finish the pick-up. when i returned the truck the app would not accept the photo of the dash to confirm the gas and mileage. when i tried to email a support note it kept telling me that my email address was incorrect. and finally when i received my bill you added a $15 insurance charge that i did not agree to pay (still waiting for a refund) this experience has been the worst i could imagined you have somehow took what every other rental agency does with ease and made it a very frustrating annoying process. I would be hard press to using your service angain.ALAN W.
Appointment was double booked even though my appointment was booked a week prior. Had to wait 1,5 hours for another truck to be availablePasquale P.
- Ensure that your employees are on time, knowledgeable and efficient.SONIA D.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Josie G.
Le client n'a pas laissé de commentaire.Claudia S.
i used a uhaul lot of time i found this place cheater i git the van from them i didnt even ask for insurance they have charged me for the insurance even though ihave told the guy to remove that insurance but in receipt i found they have charged me for that i didnt like itt allNavneet L.
It was a difficult process. Uhaul app not working, staff inattentive and public mask policy not followed. Disturbing experienceGIUSEPPE G.
Le client n'a pas laissé de commentaire.Reza S.
The service from your staff member was outstanding. Polite, professional and fast. Much appreciated and thank you.Joseph S.
All goodEGIDIO C.
Le client n'a pas laissé de commentaire.ROBERTO B.
No mask during checkout, seemed to not care.Eric B.
I have no problem with the location. I had great difficulty with the U-Haul website. I planned to rent the van for 6 hours to start at 9 am. The site only allowed me to pick as late as 6:30 am. The next time slot was 12 pm. When I picked up the van at 9 am, I was now left with returning the van at 12:30 which did not give me enough time to complete the job. When I protested about the problem with the website, I was told that the van had already been committed to another client and I had to come back on the time stated. It made for a very frustrated experience and not being able to complete the job at 3,5 hours when I needed 6.CHHUNGSE B.
Le client n'a pas laissé de commentaire.ALFRED W.
Don't charge extra on customers credit card when they trust you and you have the card number ,I fill up the gas and give you the receipt I have the proof how much gas was in it ,I fill that much back in the tank and you still charge me $7,68 you shouldn't do that to me I want this money back on my card.SURAJKUMAR M.
Le client n'a pas laissé de commentaire.patrick C.
It was quick, and efficient...the only problems was I booked a dolly and when I picked up the truck they said they didn't have any dolly, earlier the did but someone else took it. If it was booked already they shouldn't give or even offer To another customer.Alejandro A.
The guys at the counter were very helpful. I am so pleased with the service that I would be returning customer in the future.charles A.
Le client n'a pas laissé de commentaire.Anil V.
Le client n'a pas laissé de commentaire.walter S.