Customer Reviews for Mobil Mart
(Concessionnaire U-Haul dans le voisinage)

50 évaluations

3502 W Thomas Rd   Phoenix, AZ 85019

(602) 903-5884

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(602) 903-5884

3502 W Thomas Rd
Phoenix, AZ 85019

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LENISHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

One of the best uhaul locations I've used for cleanliness and customer service. Staff are friendly and helpful!

ROBYN F. 
Évaluation :
5

Nothing at all, the crew at the Mobil mart were more than welcoming and exceeded my expectations on customer service. I will definitely recommend them to anyone I know looking for a uhaul.

DARIO F. 
Évaluation :
5

great service

LUIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE A. 
Évaluation :
5

Everyone was very nice and friendly. Both when we went to get the rental truck and return it. Will definitely go back to the same place if we need a rental again.

SHAWN B. 
Évaluation :
2

I was charged for damages that wasn't mine fault.

BRADLEY C. 
Évaluation :
1

The gas tank was not full when I picked up the vehicle. I was made to full the tank, the interior cabin was dirty & sticky. I would not recommend this place to anyone if they ask.

ALEX C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Makayla G. 
Évaluation :
1

Interior was filthy and greasy never again. The lady at the counter kept asking this guy who worked there if I filled up the tank. I provided her with a receipt and filled up at the station were I picked and dropped off the Uhaul.

MUKHWANT N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND GEOFFREY G. 
Évaluation :
4

More parking

SAMANTHA J. 
Évaluation :
5

The truck had a terrible smell.

MICHAELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

The customer service was excellent 5+⭐

Steve Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Very friendly helpful staff

ANITA J. 
Évaluation :
5

The staff was very friendly and most helpful.

PHILLIP W. 
Évaluation :
1

Managers are rude, don't want to listen to what customer have to say. Gave me a different quote, tried showing him my contract but didn't want to see it, eventually it got resolved but not by the manager. Also they lie about the gas fill level in the truck. Other manager said it was filled completely before we left but upon returning and trying to refill for the 17 miles we drove it, the pump kept going. If it was true the pump would've stop alot sooner. We never had issues with uhaul before I will never return to this location.

TERESA Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO F. 
Évaluation :
3

The location where original uhaul was reserved called the night before pick up and said the they believed the truck had been stolen. They sent us to a different location in a mobile mini mart.

Cindi W. 
Évaluation :
1

The pickup process was easy enough. The drop off after hours was a little sketchy. We were told to give the keys to the gas station attendant for after hours drop-off and that someone would send us an email in the morning. However, after driving less than 10 miles we were charged a fuel charge for 6 gallons, despite filling up a gallon of gas. When we called to clarify, we were accused of not staying long enough and the needle for fuel was was less than what we received. What's funny is that we received the truck with less than 50 miles range left, close to E. I did, in fact, stay as long as I could and that gentleman processing my drop off said that I didn't need to stay and that I could go. I received my receive with an extra 57 $dollars + tax. I would never do a U-HAUL Neighborhood dealer ever. It's dishonest, and I shouldn't have to take pictures to prove that I followed the drop-off instructions to avoid additional fees. Sticking to U-HAUL stores from now on.

JOSHUA STEPHEN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEQUARRIUS M. 
Évaluation :
3

Mirror was broken and tire pressure light was on. Pricing add ons are absurd.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELLA A. 
Évaluation :
1

You charge my card 100 $for what?????!!! I'm pissed. I was gonna get back 57,05 back. But you took my money.. I had the uhaul truck for less than an hour !!!

SHERYL G. 
Évaluation :
1

The gas gauge was not where they said it was on the paper, i didn't realize at first but i took a photo before i left to make sure i put it back to where it was ..i filled it up to where i thought it should be and then i get my statement and they charged me 15 for gas, i asked the woman to send me a photo of what the gas gauge said because i know i put it back where i got it, and the photo confirmed it..o sent the truck back where it was given to me at..but it's my fault because i too thought the paper had the right amount..i think it's predatory to mess up in this way..that paper is confusing and it should look like the gas gauge actually in the trucks not a whole different chart..I'm sure I'm not the first, and won't be the last

ERASHA H. 
Évaluation :
5

I have rented u-haul's prior and it took forever. It was so fast and we even had issues with my stylo 6. Mobil mart employees are very professional multitasking only after i requested he help customers he very thorough problem solving didnt skip a beat. I was in n out within 7 to 10 min keys in my hand insurance info and i was ready to go and handle the task at hand. Truck was in working condition gently used 19,95 plus insurance upon my request. 6,5gas 0,79c per mile i am very impressed will definitely return. It makes it so simple to get the bigger tasks done when u need a vehicle with more space. Thank you mobile mart u guys are great . see you soon!!

Kristina K. 
Évaluation :
3

Indicator for tire pressure showing on dashboard, crank to roll up passenger window was missing and passenger mirror was cracked and broken.

Michael M. 
Évaluation :
5

Its near by, easy and affordable. I hope Mobil Mart @ 3502 W Thomas Rd in Phoenix, AZ 85019 keeps on renting vehicles because they are real handy when you need them. Thanks, Tom

Thomas S. 
Évaluation :
5

Very friendly and I got right in and right out.

RUTH Y. 
Évaluation :
5

Rick was very kind and helpful at check in and out.

Crystal K. 
Évaluation :
5

The gentleman that helped myself and my mother was very patient and helpful. I Had some issues with my card and he helped iyt a great deal he even helped load a few things I had from the other vehicle to the uhaul. The staff was great. My experience was awesome definitely reccomend this location.

MARIA J. 
Évaluation :
5

Excellent service à la clientèle. Made a stressful move so much easier.

JOHNNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA B. 
Évaluation :
3

I ordered a dolly but it did not come with so I had to carry everything

Aileen D. 
Évaluation :
4

The truck smelled a lot like cigarettes and was not clean on the inside

Benjamin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
2

The two employees were nice but didn't seem to know how to operate the software for check in etc. maybe it was new. Took a long time and had to call their boss to figure it out

Marla C. 
Évaluation :
5

Have a supply of moving boxes onsight if possible.

HENRY V. 
Évaluation :
5

The guy was kind at explaining everything and I was able to get the pickup truck and complete my traveling and hauling.

BRYAN CARL F. 
Évaluation :
3

Need to work on return process. Tried to overcharge for extra fees.

Eric D. 
Évaluation :
5

Really good customer service..

Helen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
3

Make the charges more easily understandable and same on bank and rental receipt

Richard R. 
Non les évaluations ont été soumises pour cet établissement.

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