Évaluations des clients Mobile Motorsports Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mobile Motorsports Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Bonnie M. le

Évaluation :

This was not a U- haul dealer just a car parts place. They only had 2 trucks and the man who helped me had to call for help. So it took awhile to get the truck. I returned the truck after-hours and there was not a good system for returning the key and parking the truck. I was unexperienced with the online system and would have appreciated more directions on how to use it. Though the staff was courteous and kind when I picked up the truck.

Nicole R. le

Évaluation :

Send them anywhere but this location. I received terrible customer service and an under serviced vehicle with broken headlights.

Lisa F. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

Le client n'a pas laissé de commentaire.

alex G. le

Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose R. le

Évaluation :

I had an appointment to pick up the uhaul at 10 when it opened, it was almost 10:30am when the person in charge finally showed up. I was too return it at 2pm, returned it before 2pm, the guy was not there, one of the other guys there told me to take a picture of the mileage, which I did, and he said to leave the key there, that the guy in charge would be back soon, and he would close it out, and email me an invoice, I've yet to get an invoice!

randy k. le

Évaluation :

Central reservations sent me to this location. The whole experience was terrible. UHaul needs to get their reservation system and partners on the same page. Still pissed off. As often as I rent vans, I'm going to start looking for alternatives. UHaul is really bad, in everything!!

ana f. le

Évaluation :

The place tried to hel me nicely but not beinh a uhaul dealer, uhsul system was aboslutely horrible and wiuld not rent from them again

Colleen A. le

Évaluation :

My pickup time was 10am and the place was not open. The salesperson showed up at 8:08am and never apologized for being late. I had been switched to this location so had originally been scheduled for the closer U-Haul and was to pick it up at 8:30am so I was already later in starting. The salesperson had no customer service skills at all. He also said there was more gas in the vehicle than there was even though I specifically asked him to verify that there was less than half a tank! I never got a paper contract since he said it was going straight to my email address. I do not have a smart phone. I would not recommend this location to anyone and would not use it again, myself!

Michael T. le

Évaluation :

Le client n'a pas laissé de commentaire.

STAN R. le

Évaluation :

The UHaul rep never showed up on pick-up date. A person unrelated to UHaul but working at another business at same location helped me to take possession of truck (helped with contract over the phone and gave me keys). There were no blankets in truck and no lock to secure the back after loading it. I had to buy a lock. We were unable to open the gas cap with key provided when we tried to refill gas tank.

Matthew S. le

Évaluation :

We reserved the truck for 8am and it was changed last minute to another location and NOT for 8am but 10am. We were two hours late for packing the truck. Also, the person at the store was not there at 10 am but 10:15am.

peter b. le

Évaluation :

The Gas tank was completely empty yet I had to return it with a 1/4 tank of gas. The staff at the Location are not very professional in my opinion.

Rey B. le

Évaluation :

Worst Uhaul experience I've had, out of five.

RONALD G. le

Évaluation :

Location is useful on eastside Pasadena. Van, was rather dirty inside, and needed oil change. Not clean on outside like airport rentals.

Cecilia C. le

Évaluation :

will never pick up from this facility again would not recommend uhaul use the facility Dolly requested was not in van, pickup location was not available to help check out van for 15 or more minutes (now I know about self check in and out online)

Alison W. le

Évaluation :

I reserved my truck online at uhaul.com, but when I got to the pickup location to get it they didn't have it. Uhaul hadn't given them the truck for the day, but online had allowed me to book it. Mobile Motorsports was apologetic and arranged to give me a Uhaul van instead. I had a great experience with them. However, my experience with Uhaul has been awful. Besides allowing me to book a vehicle that wasn't available, somehow on my online order it automatically added a bunch of moving equipment that I never wanted/added. Mobile Motorsports canceled the equipment rental on my final contract to reflect that I never wanted nor used the equipment. However, Uhaul ended up charging me for the equipment. While the customer service rep at Uhaul was apologetic and helpful once she got on the line, I did not appreciate being on hold for over 30 minutes. I tried using the live chat feature on their website, and 23 minutes after being told someone would be with me shortly, I still hadn't received any interaction.

PATRICIA H. le

Évaluation :

Recommend only to places that are professional and who want to conduct u haul business, not just as an annoying sidekick to their regular business

HAN W. le

Évaluation :

Really unprofessional, I got the car and the tank is empty, there`s no fuel mark on the contract, I used the car for only 2 hours and I did fill the gas when I return it to the level when I got the car, but U-haul and the guy still charged me over $110 dollars. This is ridiculous and unacceptable. I called the customer service and they said they will solve the problem, but still on my bank statement the charge settled as $110. I guess U-haul just doesn`t care about the customer.

Heidi C. le

Évaluation :

Loved self service

LYNETTE N. le

Évaluation :

Good experience. The gentlemen was helpful and informative and made sure we were satisfied and I would definitely pick up from here rather than a regular uhaul facility. Their service here was fast and hassle free and no long wait as experienced elsewhere. The personality and attitude was refreshing - usually your workers are not friendly to the point of rudeness and just simply don't appear to like their jobs. There is a gentleman at the Pasadena/Raymond location who was almost sarcastic in response to my questions about what type of vehicle was best suited for my needs. The wait was long without apology or acknowledgement as we stood at the desk and when he offered to help; he made a call while I stood there and talked for 5 min about vehicles and serial numbers or something all while myself and others waited and on speaker which was loins any annoying. I could not believe it. How rude and unprofessional!

KEVIN F. le

Évaluation :

Le client n'a pas laissé de commentaire.

brent d. le

Évaluation :

The store for the drop off in Pasadena was supposed to open at 10:00am but no one arrived until 11:00am. I had to wait over an hour to drop off the truck. This was a very poor reflection of the normal uhaul customer service and experience I have grown to know and trust. I will never again work with this location.

Vincent M. le

Évaluation :

I spent 30 minutes sweeping out the van before I would put my things in it. The staff made renting the van so easy. Except for the van needing some attention the staff made renting, picking up and returning the van the best experience I have had at a U-Haul location.

Dania L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark F. le

Évaluation :

I'm going back tomorrow