Évaluations des clients Modr's Service Center

Next time y'all say roadside assistance is included please tell your customers that getting pulled out of a yard is NOT included! No one plans on getting stuck in their yard things happen! No need to charge them 100 to be pulled out like they did it on purpose! I will never use uhaul again and I won't be referring y'all to a friend!

Customer service was great!

Gas level when I received vehicle was 3/8 full. I returned it 3/8 full. Receipt says I returned it 1/4 which is not accurate. Modr's charged me $3.50/gallon (when they own the gas station and it's 2.90's currently). If I was smart I would have taken pictures. Next time I'll use a different service. I also swept out the back before use because it had screws and trash.

Thank attendant was the best uhaul attendant that I have run across. Very helpful and friendly.

Friendly, helpful and an experience made easy.

Lady who filled out paperwork was friendly and young man who checked out and brought truck to the front was also helpful and friendly.

Very friendly and very helpful with trying to make things right.

Joyce was fantastic!

Improve customer service from your main office. I could not communicate with the offices near me. I just happen to know the business owners in West Point, Virginia.

No problems with them as it was just a drop off.

The staff are very friendly and will help in every way possible.

Quick & easy check-in.

Joyce at this location is great! Fantastic customer service

Drop off area was muddy due to all the recent rain

Make the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.

Clean windows

Friendly professional service.

Everyone was so nice and they made the whole process so much easier.

The lady at counter was so kind and gracious I told her if I received a customer survey I would let the organization know how kind she was to me and man who helped hook up trailer PLUS she was with us while time and helped pick up trailer to hook on 2” ball.

By far the best experience ever dealing with uhaul over the years. Perfectly executed pickup time and service. I hooked up, tire pressure check, safety check completed and my way. I would highly recommend them to anyone. First class oprration.

Helpful and friendly as always

If your other locations were as friendly and helpful as Modr"s that would help, but they are not.

Excellent customer service!

Auto transporter had multiple bad tires. One tire blew out on I-64, leaving us in an incredibly dangerous situation. Another tire had to be switched out causing a multiple hour delay.

The employee there was very nice and got the job done when there was a mix up on the reservation. She handled the situation professionally. I will reserve another truck anytime.

Very good and friendly service. Will use again

Give the agent who assisted me a raise!! I would say she went well above and beyond to resolve system issues and ensure i was taken care of. The service was excellent and timely! I would use u-haul again! Thanks!!

Nothing service was over the top!

Very, very pleased with the whole experience and especially the service rep that handled my rental and return. I would definitely use them again.

The lady I dealt with when I returned the truck over 24 hours early told me I would get a refund for the difference but instead I ended up getting charged more for going over my estimated mileage usage by .8 of a mile. Will never go back or recommend them to anyone.

Service at this location was absolutely perfect, nothing needs to be done. Much better than my previous dealings with U-Haul in the Petersburg area where everyone from the management down were idiots.

Modr's staff are always accommodating and helpful They make the experience as pleasant as possible, helping with the hookup of a trailer and offering safety tips. The equipment is clean and in good working order.

Everything was great! Thank you!

N/A

They went above and beyond my expectations to help me get what I needed when I needed it. Thank you.

The team at Modrs were absolutely the best. They made my first UHAUL experience a great one. I highly recommend them to anyone seeking assistance in UHAUL equipment.

You are awesome! I say everything was great, I would be happy to see Melissa at service desk!

The transaction went very well. The lady was very accommodating to me because I realized after paperwork was completed I needed a bigger truck. She did paperwork over again in very friendly manner. Very knowledgeable in all aspects and friendly. Thank you!

Thanks

Location was somewhat crowded.

Nothing. SUPERB Service!!! The Modr's are great people and an excellent service station. I prefer them to everyone else around. They are 5 stars two thumbs up!

Very helpful and courteous staff.

Very helpful and friendly.....

Both places were gracious. However uhaul reservation personal was off the mark and rude as RUDE could be. Made a reservation was told they had a truck for us at the location we needed. We drive 2.5 hours to our location and no truck. We called the reservation number back and the lady was FUCKING rude. And I swear because that's the kind of customer service we received!!!!! Yes, that bad!!! She had to actually do her job and try and find us another location and could hardly be bothered. 30 Miles out , nope. 50 miles out nothing. So we called every other commercial moving co and got nothing. Thanks uhaul for nothing. But wasting our trip. Called uhaul again and the nice lady found us a truck an hour away. Oh boyyyyyyy thanks uhaul but we had no other choice!!!! Drove another 2 hours got a uhaul that was twice the size we were looking for picked up our item and dropped the truck off and left. NEVER EVER AGAIN WILL I USE UHAUL.

Wonderful

pickup location did not open on time pickup location was moved to a location 1 hour away from original pickup location. I was alerted to this change 45 minutes before close of business on the day before i was supposed to pick up the truck.

I have had a very unsatisfactory experience with all three (3) U-Haul locations we had to deal with during a 4 day period. I cannot go into everything that happened. Please listen to the transcripts of my phone calls ( which I am still waiting for my copies) and that will explain ONLY half of what we went through. I am going to have to speak with someone soon about a refund due me as we were overcharged. I hope I can call someone in the next day or so. I can tell you I will think a long time before I use U-Haul or recommend U-Haul to anyone.

The employee who assisted me was the best.

Outstanding service

Hands down the best Uhaul location I have ever rented from.

No improvement needed. Just make sure customers are met by Melissa for uhaul needs. She makes the rental process smooth and is a joy to work with. We rent a trailer on a consistent basis and it's always met with superb service by her and the staff. Mark

don't know. Everything was great.

I recieved a lot of help very pleasent experience will return when in need of u-haul again