Ms. Maddie was awesome!
Kristine Flaathen
Customer Reviews for Modrs Service Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everyone was quite pleasant and available for quick service.
Art HooperNeed someone experience in hooking up vehicle transport dolly.
Steven HollowayThe location for pickup at Citgo in West Point was awesome. Joyce made the pickup very easy. The truck sounded like it needed a little maintenance but other than that we had an easy pickup and return. Merci!
Lea GaultneyFriendly and Professional Service
carol carterThe trailer we picked up really needs a jack. It was in great condition otherwise. Staff was great at this location.
RICKY MILLENVehicle had dirt on the cab floor as well as splattered all over the front sides. Damage on both lower sides not noted in pickup but pictures were taken prior to leaving with truck at pick up location. 24/7 check-in process is way too extra as you are reentering info that you already entered for the reservation hence wasting time at pickup location.
Lenard WilliamsHad no turn around cars truck everwhere, had to walk two building down to a gas station to get paper receipt.no one to check trailer or help get trailer off and not block driveway.
James SampsonNothing …. Service was great
kaheem weedenNot a thing. This rental experience was the BEST I have ever had. The team at Modrs Service Center LLC West Point, VA was beyond amazing. Joyce was the friendliest, kindest person that checked us in/out. Highly recommend renting from this business. Even tho it was 20+ miles away for me, I'd rent there again.
Robert LucasNo one was available, no clear drop off location was made
Daemion JonesThe truck wasn't easily accessible to get to or drive off the lot due to cluttered junk cars around it and there were not enough dollies as I requested for the job. I requested 2 dollies and they only had 1.
Shekinah Ingramvery friendly staff
Vicky HeneyGreat job by the staff
Floyd Boswellthe pickup time was 3 hours later than what I reserved online and truck size that i reserved online was not available when I got there to pick up the truck. and the dolly i paid for was not in the truck. what i reserved online and actually received completely different. inconvenienced all the way around. wont use or recommend uhaul to anyone
kevin reichertNothing! You were so nice and easy to work with!
Dorothy ParkerNo improvement needed Joyce and Co. handled everything I needed and went beyond the call of professionalism.
Richard KahlerJoyce made the entire experience great, everything was perfect.
Kenneth WittVery friendly service. Good explanation of vehicle and insurance and procedures that we needed to follow
Michael CarmodyGreat service and the rental went as expected
Donald MUNCYExcellent service à la clientèle. Was a very pleasant experience.
Ronald WatsonSuper friendly staff and great pleasure to do business with. Will use them again
GREGORY FRANKLIN BUCKNERExcellent service Wonderful personnel Very helpful, knowledgeable and efficient
Melanie CarltonThey were very accommodating. However, I hold U Haul regional office responsible for failing to find me the equipment the website told me would be available. This cost me valuable time during my move.
BRIAN DAVID TEUCKEMod's Service Center was EXCELLENT!! The ladies that checked me out were super nice, friendly, and helpful. I've rented a number of U-Haul's over the years and this was definitely the best experience I had, and they showed me things on my agreement I had never seen before (like how many gallons of gas to get the levels back to original). Highly recommend them!
KEVIN DORAN ONIZUKCustomer service was an amazing experience. The clerks were very knowledgeable and helpful.
ANNA BOYD BRAXTONNothing The folks at this location were spot on !!! Very friendly and helpful .
JERRY L HOLLANDSWORTH JRAbby was amazing and helped me as this was not supposed to be my original drop off location. She called the pick up location and confirmed everything and provided effective and great customer service!!!!
MARSHALLJAMES AL CORKEROverall I had a great experience and the staff at Modrs were very helpful and renting was a breeze. Very grateful this u-haul location is here very convenient.
LAZARO GONZALEZThe nicest people ever!!!!!!!!!
GARY CROWRien
JERRY LYNN TATE SRThank you Joy
SAMUEL THOMAS BAKERTrain personal in using the system and to explain contract to customer. It's better if a customer it told about extra fees vs. "here's your contact." It shouldn't be the customer's job to read all of the fine print. The customer is too busy with the situation they're dealing with that hand for which they're renting the truck. That daily insurance fee was BS but okay
NATALIA BELONOJKINAThe truck was clean and the customer service was friendly and efficient. Best experience ever with UHaul.
KIM DENISE PAYNEThe only problem I had was the breaks would jump when I first applied them. I let the Ann Arbor location know of the issue.
PATRICIA TIMBERLAKE-TURKUHaul on N Arthur Ashe Blvd was horrible..Nothing was in order as it should be rude employee I had to move within the next day it's sad that I had to drive 45 minutes to West Point for decent service in total I paid 550 dollars to move and didn't receive any discount for the horrible experience I had with UHaul I will not ever recommend UHaul at N Arthur Ashe Blvd to no one ever most horrible experience I've had by the grace of God I was able to move I had a 6 hour drive and I had to drive 45 min to West Point where I recieved excellent service... This is truly sad in the future I don't think I want to use UHaul but each state is different
KIERAC JONESNo improvement necessary, I have used this location a half dozen times each time has been great experience, very knowledgeable personnel they take the stress out of moving!
KAREN BRIDGET CARRAWAYThe ladies there did an incredible job!!!
Danilo CanepaNext time y'all say roadside assistance is included please tell your customers that getting pulled out of a yard is NOT included! No one plans on getting stuck in their yard things happen! No need to charge them 100 to be pulled out like they did it on purpose! I will never use uhaul again and I won't be referring y'all to a friend!
Amy AdkinsCustomer service was great!
RONNIE ROYAL MICKENSGas level when I received vehicle was 3/8 full. I returned it 3/8 full. Receipt says I returned it 1/4 which is not accurate. Modr's charged me $3,5/gallon (when they own the gas station and it's 2,9's currently). If I was smart I would have taken pictures. Next time I'll use a different service. I also swept out the back before use because it had screws and trash.
JOSHUA PERRYThank attendant was the best uhaul attendant that I have run across. Very helpful and friendly.
Kristen HartwellFriendly, helpful and an experience made easy.
Bev HammondLady who filled out paperwork was friendly and young man who checked out and brought truck to the front was also helpful and friendly.
BRENDA DIANNE BEVERLYVery friendly and very helpful with trying to make things right.
Jacob EvansJoyce was fantastic!
EDWARD VANCE YOUNGImprove customer service from your main office. I could not communicate with the offices near me. I just happen to know the business owners in West Point, Virginia.
LONNIE JAMES HARDENNo problems with them as it was just a drop off.
Gary HesterThe staff are very friendly and will help in every way possible.
John BuiQuick & easy check-in.
susan toddJoyce at this location is great! Fantastic customer service
David HarlowDrop off area was muddy due to all the recent rain
Michael PittmanMake the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.
sean smithClean windows
Thomas DanekerFriendly professional service.
Jerry Peacock