Le client n'a pas laissé de commentaire.Frances P.
Moes Service Center & Towing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.claudeen H.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Barbara M.
Make people wait outside. Too many people in lobby.Heather K.
Le client n'a pas laissé de commentaire.Brian T.
Le client n'a pas laissé de commentaire.Michel S.
Very friendly and helpful staff!Lydia B.
The U-Haul online experience was very frustrating and the wait time for customer service was in excess of 30 minutes. I ultimately contacted the retail pickup location (Moe's) and the helped me get the reservation squared away. I will not use the U-Haul website again.August L.
Nice associated!THEODOREALBERT R.
Le client n'a pas laissé de commentaire.Marc H.
Received a phone call the day before scheduled pickup stating that the truck was in their yard. Arrived at Moes at the scheduled time to find they didn't have my reservation for a 15 foot but did have a 26 foot truck. Moes let me rent that for a substitution charge of 50 $when they said they would give me a credit, will contact Moes about the credit. Found out later the truck for my reservation was at a different location that the caller did not specify.Harvey E.
Excellent serviceRALPH R.
Everything was goodAllan H.
Repeat customer for Moe's and I will be going back again! Only a few things left to move! Great experience, awesome to deal with!Christopher H.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.JOHN B.
First trailer had a unacceptable worn tire. Second trailer had a tire with a puncture.(We were driving 2 500 miles). I was told only fix was for me to call roadside assistance and have one of the trailers repaired. I would hope that returned equipment would be inspected for safety worthiness.RAWLEY G.
Le client n'a pas laissé de commentaire.Jerry J.
top notchNeil B.
They went out of there way to help us. Our transmission blew 400 miles from home on Thanksgiving day. I was able to rent a 15 ft truck and a auto transporter to tow our 4 wd vehicle back home. They even helped me load and tie it down. Highly recommended full service location.Joseph B.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.Jacqueline P.
Le client n'a pas laissé de commentaire.Norman S.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Crystal R.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.Russell E.
Le client n'a pas laissé de commentaire.tim F.
Le client n'a pas laissé de commentaire.Traugott S.
The 10' van that I had reserved was not there on time so I got a 15' van at the same price. The Utility Dolly & regular dolly that I reserved were not in the truck. I didn't have time to go back & get that straightened out. I was told by the U-haul rep that they were not allowed to help customers connect the Tow Dolly & load a vehicle for insurance reasons so I had to get one of the customers who was waiting for his car to be services to be a spotter.Jeffrey B.
Elaine was extremely helpful and even gave us her cell phone number if we had any issues. She looked at the mileage and made sure we had enough to get to our different destinations on our one way. Super.John L.
Not a thingALAN H.
I made the reservation on July 12 to have a 20' truck in Exmore, Va. Nobody in the area would deliver the truck to the location I requested 2 weeks in advance. So I had to drive 45 minutes each way to go pick up the truck. So basically I drove 1,5 hours to get a truck that should have been available at the dealership in Exmore, VA. I felt uhaul should have provided a truck in the town I needed a truck. So disappointingMARK K.
Excellent service à la clientèle. Friendly and very professional staff. Made my move very easy.William W.
Le client n'a pas laissé de commentaire.Ted S.
I dropped off after hours. The service person was very friendly and helpful when I called to confirm after hours drop off.Jacqueline P.
This week we used U Haul for the first and last time. We rented a car carrier that we needed from Friday afternoon in Maryland and we could have very easily returned in TN Saturday evening. We had to rent it for four days at a cost of 464 $. That is absolutely ridiculous. To make matters even worse, when my husband hooked it up the tail light and turn signal on the right side did not work. When he told them the person we rented from said we rent them, we don't fix them. My husband checked for a short etc., but was unable to fix it. So we paid for 4 days, when we really only needed less than 24 hours, to drive a defective trailer from MD to TN. That is bad business and rendered us unsafe!! We will share our experience with your company far and wide as this was ridiculous and dangerous!! Dorothy HerdDorothy H.
The truck did not have a dolly or blankets. 26 ft truck should have at least come with one dolly.DAWN F.
Give free hand cart use or free help..lol...no everything was Great tksCarlton B.
Did not have me order ready for pickup and had to wait for staff about 20 minutes after store open to do paperwork again..Richard S.
Quite an adventureWalter L.
Le client n'a pas laissé de commentaire.Aaron C.
Called the local phone number, said no one could help me. Recommended use internet. Booked online. Got call 2 hr before pickup that we could not leave at destination and had only 22 hrs to get it back. If I did not agree, I would be cancelled or rerouted. Having no other option, I had to drive it back last night and pay for the trip back. The lady handling the transaction was rude and downright unpleasant.Luanne M.
Le client n'a pas laissé de commentaire.Eugene M.
Do you have The nerve to asked me to rate my experience with U-Haul. Had an inside rear tire explode, leaving me stranded per better than six hours in the middle of nowhere no food no convenience stores nothing around me, they sent a service team from the officers sure over to assist me no spare tire nothing he took the tire off my truck drove 30 to 40 miles to another U-Haul store and picked up a tire from one of their trucks because he showed up with no tire. , I was rough driving for over 12 hours straight to get to my destinations where I picked up some additional furniture and then headed for Meadow Bridge West Virginia. Out of which we had 3 to 4 days of rain which made this move one of the most measurable moves I've ever had. I normally have a budget truck or a Penske truck because there is no mileage. Out of my last three moves these these are the companies I have dealt with. Are used you all this time because mows services my truck and I was like the people there and it was very close to where I live. But out of all this I get a one day rental, shows me that you really tried to make a situation better .Harold C.
Le client n'a pas laissé de commentaire.peter W.
I had a great experience save for the fact that my pick up location had to be changed due to lack of availability at my original pick up location. Because if this I was still able to pick up the truck I needed at the time I needed it but all the moving equipment I originally requested was unavailable at the new location which was disappointing.Alexander W.
Le client n'a pas laissé de commentaire.William B.
Great people, everyone was so helpful and pleasant to deal with. If I ever need a UHAUL again while in this area I am going to Moes.Charles N.
Le client n'a pas laissé de commentaire.Wade R.
Le client n'a pas laissé de commentaire.Brenda W.
Le client n'a pas laissé de commentaire.Walter L.
Le client n'a pas laissé de commentaire.Norman S.
all around excellent location and people were above average.Michael W.
They were goodTobias R.
Le client n'a pas laissé de commentaire.Steven S.
Nothing. Pickup was easy and fast and I was on my way within minutesrobert F.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.Bruce R.
Inside of truck needs to be cleaned between appointments. It had dirt and trash on the floor and ashes from a cigarette in the cup holder and had a string cigarette odor.mark B.
Le client n'a pas laissé de commentaire.GERALD W.
The customer service was great, the equipment was clean and ready to go.Mark V.
I had an issue with the trailer not hooking back up to the hitch.We had to unhook it because we couldn't keep it on the truck in the development we were moving from. The truck would have blocked the parking lot for other tenants and we couldn't pull side ways due to lack of assigned parking. When we went to hook up, the trailer, the hitch wouldn't release to drop down over the ball no matter what we tried. We worked over an hour trying to get it to release. I called the 800 number to ask for assistance and was told it would cost ME 125 $to have someone come out to fix it because we had unhooked the trailer and it wasn't covered. That is the most stupid thing I ever heard. NOWHERE does it say you are not allowed to unhook it once it is there. This was equipment failure, not customer problem. And the woman was rude talking to me, blaming ME for it all. I have rented from uhaul many many times in the past 10 years, but this has caused me to rethink who I want to do business with. This has left a very sour taste in my mouth for dealing with uhaul. When I took the trailer back to the dealer and told them what happened, they agreed with me, that there is nothing we signed that says we cant unhook. Some times you have to unhook to be able to load and unload. The dealings with the dealer I have done 2 times and they were wonderful. Uhaul customer service on the other hand, was the worst experience ever.Mary D.
Elaine was awesome. She saved us from worrying after we changed to a different drop off location, handled the notification with the other location and called us back to let us know all was well. Excellent customer service!Kelly M.
Le client n'a pas laissé de commentaire.Albert F.
Le client n'a pas laissé de commentaire.Barry M.
Le client n'a pas laissé de commentaire.WALTER F.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Mary D.
Very nice people to work with, made the rental experience a pleasant one??STEPHEN C.
Le client n'a pas laissé de commentaire.Micheal A.
They weee very professional and gave me excellent service. My only complaint is they did not show up on your website as a choice. I would highly recommend then and will use them in the future.Eric C.
Le client n'a pas laissé de commentaire.diana E.