The owner at this location was very nice and had a smile the whole time.Samantha M.
Customer Reviews for Monaco Tire & Auto
(U-Haul Neighborhood Dealer)
Pour nous contacter
Denver, CO 80224
Services dans cet établissement :
- LundiDe 9 h am à 5 h pm
- Tue–FriDe 8 h am à 5 h pm
Heures d'ouverture spéciales
- 7/4/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Cam S.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.MECHELLE Y.
Made reservation to a specific location and once i was there i got a text saying that my truck was at a different location. After finally arriving at the Evan's location we were given the wrong information to retrieve the key. Had to speak to costumer service to be able to get the key to the truck. Half hour wasted and more mileage payed that I was trying to avoid.! Worst service I've ever had.Sofia C.
Le client n'a pas laissé de commentaire.Pavel U.
I moved 0,2 mi (literally around the corner) and was changed for a 20mi trip. I received no paperwork at all so I took pics of the dashboard. I live 0,4 mi from the u-haul location and didn't take the truck anywhere other than my moving locations.Jamie A.
Helpful & Very NiceBecky M.
Le client n'a pas laissé de commentaire.Chris G.
10 the bestMartha G.
Le client n'a pas laissé de commentaire.Cody S.
Le client n'a pas laissé de commentaire.Dirk D.
Le client n'a pas laissé de commentaire.Austin F.
"Not the way it works Bro!" that was the response I gotCharles C.
Le client n'a pas laissé de commentaire.Sarah J.
Le client n'a pas laissé de commentaire.Patrick M.
Nothing everything was great. The gentleman at that establishment was wonderful. Thumbs up, 5 stars etc... Great service all togetherKAREN H.
If an old woman rents a box truck, might want to be sure rear view mirror can be reached. And instructions for opening back of truck.Linda S.
Ensure equipment is working well,Amanda J.
Le client n'a pas laissé de commentaire.Nivaldo P.
Did an online booking, didn't want insurance as I declined it online, guy who rung me out added it on anyway. Truck said 0 % oil life left; this location does auto work but vehicle says 0 % oil life left.Zain R.
The gentleman who helped me was awesome, efficient and simply cool. Totally easy process.Royden M.
I was told on the phone days earlier that the truck would be equipped with moving blankets and a dolly. But the truck wasn't equipped with them. I I couldn't rent them from the vendor. I received the truck with less than an eighth of a tank of gas.Peter M.
return vehicle back to them putting in almost 3 gal of gas to bring gage back up to same level we went out with.. when they billed me they charge another $8,55 for 2 gal of gas...explained to them and would have nothing of it. didn't want to argue . next time ill make a photo of gage when I pick up and drop off.... persoonally they would take care of the customer for same.. oh well. prob rent somewhere else next time....edward D.
Let us know in advance if you don't have the supplies we paid forJennifer S.
Le client n'a pas laissé de commentaire.ARVONNE L.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.alfonso G.
Le client n'a pas laissé de commentaire.Joanne S.
Le client n'a pas laissé de commentaire.Clarence W.
Owner really made it effortless for me. So glad I decided to rent a truck for this move. It made it so much simpler. ThanksMark B.
Le client n'a pas laissé de commentaire.Denis L.
Le client n'a pas laissé de commentaire.Natasha W.
The dude was super niceJoseph K.
The after hours on line return was confusing and was charged $20 when I called to ask for assistanceNancy R.
Le client n'a pas laissé de commentaire.Lee R.
Give guidance to people who haven't driven a uhaul before:-)Tara B.
Each experience I have had with Monaco Tire and Auto has been great!Chris M.
The uhaul wasn't clean, vehicle didn't run as well as other uhaul vans i rented, was charged a cleaning fee and it took multiple calls to try and resolve, even though uhaul said someone would reach out in 24 hrs (didn't happen).Dadrien B.
The truck was very dirty at time of checkout. The inside of the box was full of dirt and sand, including in the attic. The front cab was so full of bugs that I took a picture of it before taking the truck. Some of the pictures sent to me at the time of checkout where not of this truck. I tried to show the dealer that one side picture showed the truck with different side writing and different damage which was not on the truck which was picked up. He would not look at the picture or the truck , which was out back. He simply stated that "It will be O.K.", in a very unfriendly voice tone. He would not address anything about the truck, other than stating that the truck was delivered to him on Friday and was not his responsibility. I ended up washing out the back of the truck and spending over an hour with water and a brush cleaning the front of the vehicle to clean of some of the bugs and dirt.Robert S.
That was a great custmer service , i will use thus branch alwaysGamaleldin A.
I was told it would not be an extra charge to drop the truck off at 7:00 p.m. and I got charged an extra $20 not really understanding why it says late drop off feeSharon P.
Did have an issue with the truck , when I told the Manager, he mentioned that this was fixed by UHaul only a few days ago . It clearly was not and it get us into some very dangerous situations . Over 55 miles an our the truck would "wobble" and that was very unpleasant and even dangerous. This does not reflect bad on the manager/business but on UHaulFred K.
Very polite, friendly and had the van ready for me to pick up. Nothing to improve!Nancy S.
Super friendly, prompt, easy going, hassle-free. Great experience. Would definitely rent from this location again.dONNA G.
Le client n'a pas laissé de commentaire.Claire E.
Le client n'a pas laissé de commentaire.CHRISTIE C.
Barely check the truck to make sure nothing was left in there that is not supposed to be in there I was very disappointed when I decided to clean under the seats and found something that should have never been in the car but besides that they are excellent company I would definitely go back I appreciate the customer service and I appreciate how they met my needs and how respectful they was and reasonableJosie T.
Todo es perfecto.Juhessy R.
Le client n'a pas laissé de commentaire.Antonio E.
The truck inside the cab was EXTREMELY filthy !! I had to use a whole huge container of Clorox wipes on it because it had food and sticky everywhere.Diane S.
Show humanity to your customers - I called to say that I was on my way, 5-8 minutes out, and I arrived at 5:31 PM. They closed at 5:30 PM however, the fact that I called to tell them I was on my way, in my opinion as the customer should have alerted someone to the fact that they could have waited a few minutes to be sure. As it was I had to take a half day off of work to arrive at their location to return the key. The van was dirty when we arrived to pick it up - there was a broken glass in the back it has not been swept out. When the gentleman called me to say that they were charging me for gas, he said he had to clean it out and they weren't going to charge me. To which I replied it was dirty and full of glass when we picked it up. I Was hurrying to arrive at their location on time. I will not rent from them again. I just think overall this location could focus more on customer service.Alison M.
Le client n'a pas laissé de commentaire.Diane M.
Le client n'a pas laissé de commentaire.Byron R.
no key drop, which is stupid. I didn't have the time to drive back and drop off the key so I locked it in the truck assuming they had other keys to which they should! However they said they didn't so they were mad and hung up on me, twice! I wouldn't go here again.michelle D.
Everything was smoothJoseph J.
Monaco Tire & Auto were outstanding, as usual. 'They have great communication, are friendly, and provide great service. However, the UHAUL phone scheduling, online platform, and email confirmation were somewhat frustrating, I kept getting confirmations at a different location. Also, the central website had inaccurate information.Kevin E.
Le client n'a pas laissé de commentaire.Merlica C.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Marcin G.
Le client n'a pas laissé de commentaire.LaCrisia H.
I went a total of 12 miles with one small appliance in the back of a 10 foot truck. I put 1 gallon of gas in the vehicle after I was done, and the gauge showed the gas at the same level it was when I took the vehicle. After getting my final receipt, I noticed I had been charged for 4 gallons of gas approximately $22. I called the store ask them how it was possible that I could use 4 gallons of gas if I win a total of 12 miles and they told me their trucks only get 3/mpg which is impossibleRich B.
Very helpful and friendly!!!Della M.
Le client n'a pas laissé de commentaire.Robert E.
Keep doing a great job.JANET E.
Le client n'a pas laissé de commentaire.Jacob G.
Le client n'a pas laissé de commentaire.Kathryn H.
Worst place to go. Ripped us off at the uhual. They tried saying we never put any gas into the uhual while returning the truck. Tried to say it was at 1/4 tank when it was slightly below. Truck was returned with same amount of gas and was told we were to low and was then called to come back and put in another gallon of gas. Went and did so, but was then charged another 50 for 4 gallons of gas and service fee. 4 gallons were added by myself to ensure we were at the same tank level. Mind you we only went 27 miles round trip. They never sent us a contract/receipt after purchasing it on the spot and was only to be given a bill two minutes later.BRANDON S.
Easy drop off and good serviceStephen P.
This location is top notch. Wonderful representation of U-HaulGaynor B.
Le client n'a pas laissé de commentaire.Heather S.
We had ordered a furniture dolly online, but the location did not have one available. He took it off the bill and was nice about it, but having that would have made the move easier. ThanksGeoff J.
Le client n'a pas laissé de commentaire.OGDEN H.
Le client n'a pas laissé de commentaire.Curtis B.
Le client n'a pas laissé de commentaire.juan V.
After hours return was not allowed despite being advertised and location was not open upon arrival during posted business hours to return the following morningBrian W.
Le client n'a pas laissé de commentaire.Jadon R.
This is the spot I come to every time I need to rent a truck to move. These guys are awesome!Gregory M.
Le client n'a pas laissé de commentaire.Theresa T.
Le client n'a pas laissé de commentaire.Jill S.
Le client n'a pas laissé de commentaire.Amie M.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Gary G.
Le client n'a pas laissé de commentaire.Jane H.
It was the perfect size and moving wasn't too far!Debra N.
Only drove uhaul 9 miles. Business owner charged me for 3,3 gallons of gas.Lonnie L.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Douglas F.
Everything was good. Thank you guysJeremiah B.
Le client n'a pas laissé de commentaire.Gilbert C.
Purchased 24/7 pickup. Was told by employee that they didn't have 24/7 pick up, was also supposed to have a furniture roller. They were out and he recommended I seek out another location for the equipment.Phillip T.
Excellent service from start to finish. Thank You!Bruce J.
Le client n'a pas laissé de commentaire.Juanita S.
Everything was great, it was nice to be able to leave my car there for the day. The guy who worked there was soooo niceJulie S.
The gentleman that rented us the truck was very nice he went out of his way to help us but when we return the truck it was a different guy that checked us in and he was a little standoffishlinda S.
This was the best rental experience I have ever had. I will never use the uhaul stores again. This private business was exceptional. The price was right on. I have rented from uhaul stores with questionable pricing and extremely slow service.KIM DISNEY D.
No commentsJOSE R.
Good and excellent service I really love your costumers service will recommend this location to any friends and thank you againadam D.
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