I went a total of 12 miles with one small appliance in the back of a 10 foot truck. I put 1 gallon of gas in the vehicle after I was done, and the gauge showed the gas at the same level it was when I took the vehicle. After getting my final receipt, I noticed I had been charged for 4 gallons of gas approximately $22. I called the store ask them how it was possible that I could use 4 gallons of gas if I win a total of 12 miles and they told me their trucks only get 3/mpg which is impossibleRich B.
Customer Reviews for Monaco Tire & Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Denver, CO 80224
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 5h pm
- Mar - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/28/2022 - 5/30/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very helpful and friendly!!!Della M.
Le client n'a pas laissé de commentaire.Robert E.
Keep doing a great job.JANET E.
Le client n'a pas laissé de commentaire.Jacob G.
Le client n'a pas laissé de commentaire.Kathryn H.
Worst place to go. Ripped us off at the uhual. They tried saying we never put any gas into the uhual while returning the truck. Tried to say it was at 1/4 tank when it was slightly below. Truck was returned with same amount of gas and was told we were to low and was then called to come back and put in another gallon of gas. Went and did so, but was then charged another 50 for 4 gallons of gas and service fee. 4 gallons were added by myself to ensure we were at the same tank level. Mind you we only went 27 miles round trip. They never sent us a contract/receipt after purchasing it on the spot and was only to be given a bill two minutes later.BRANDON S.
Easy drop off and good serviceStephen P.
This location is top notch. Wonderful representation of U-HaulGaynor B.
Le client n'a pas laissé de commentaire.Heather S.
We had ordered a furniture dolly online, but the location did not have one available. He took it off the bill and was nice about it, but having that would have made the move easier. ThanksGeoff J.
Le client n'a pas laissé de commentaire.OGDEN H.
Le client n'a pas laissé de commentaire.Curtis B.
Le client n'a pas laissé de commentaire.juan V.
After hours return was not allowed despite being advertised and location was not open upon arrival during posted business hours to return the following morningBrian W.
Le client n'a pas laissé de commentaire.Jadon R.
This is the spot I come to every time I need to rent a truck to move. These guys are awesome!Gregory M.
Le client n'a pas laissé de commentaire.Theresa T.
Le client n'a pas laissé de commentaire.Jill S.
Le client n'a pas laissé de commentaire.Amie M.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Gary G.
Le client n'a pas laissé de commentaire.Jane H.
It was the perfect size and moving wasn't too far!Debra N.
Only drove uhaul 9 miles. Business owner charged me for 3,3 gallons of gas.Lonnie L.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Douglas F.
Everything was good. Thank you guysJeremiah B.
Le client n'a pas laissé de commentaire.Gilbert C.
Purchased 24/7 pickup. Was told by employee that they didn't have 24/7 pick up, was also supposed to have a furniture roller. They were out and he recommended I seek out another location for the equipment.Phillip T.
Excellent service from start to finish. Thank You!Bruce J.
Le client n'a pas laissé de commentaire.Juanita S.
Everything was great, it was nice to be able to leave my car there for the day. The guy who worked there was soooo niceJulie S.
The gentleman that rented us the truck was very nice he went out of his way to help us but when we return the truck it was a different guy that checked us in and he was a little standoffishlinda S.
This was the best rental experience I have ever had. I will never use the uhaul stores again. This private business was exceptional. The price was right on. I have rented from uhaul stores with questionable pricing and extremely slow service.KIM DISNEY D.
No commentsJOSE R.
Good and excellent service I really love your costumers service will recommend this location to any friends and thank you againadam D.
Le client n'a pas laissé de commentaire.Robert M.
Everything went smoothly, according to plan and according to schedule. Even the weather cooperated.lois D.
Great experience!!! Seamless!!!ARMANI P.
Le client n'a pas laissé de commentaire.Christine W.
Le client n'a pas laissé de commentaire.ERMA J.
Le client n'a pas laissé de commentaire.michael O.
I was unable to drive the vehicle on Friday because clicking like needed oil. Location was closed at 5:30. Saturday checked for oil leak didnt seem to be one. Added oil cause oil light came on again and oil valve went to zero. Used it Saturday air worked didn't overheat but still clicking. Used mileage cause was far out At flea market to look for oil at least 10 miles! I must add that is recommend only because gentleman was great upon rental and he really couldn't help me because they were closed.Veronica L.
Le client n'a pas laissé de commentaire.KAREN M.
Le client n'a pas laissé de commentaire.michael O.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Mike T.
Le client n'a pas laissé de commentaire.william K.
Excellent service à la clientèle. Easy to pick up and return. Highly recommend this store!Jenny F.
Great customer service!!!!Melissa B.
The Man that checked us out was combative, used Foul Language, had No time for us, wanted to get back to his real Job. The truck was dirty/trashed from previous people. I definitely would not recommend him or this location to ANYONE!!!!!!Kevin G.
Le client n'a pas laissé de commentaire.gary A.
Le client n'a pas laissé de commentaire.Philip D.
Le client n'a pas laissé de commentaire.Matthew Z.
Excellent service à la clientèleMark G.
The employee we worked with greeted us right away, was friendly and efficient. He definitely enhanced our experience with U-Haul.Rebecca B.
Le client n'a pas laissé de commentaire.Jeff L.
Le client n'a pas laissé de commentaire.Pat M.
I returned the truck with the same amount of gas. But they charged me and extra $15 to make it to what they wanted. It's ok. At least I had the money for it.Melody F.
Get the customer validation information BEFORE the rental day. It held me up 30 minutes with Driver license and call to person confirming me. Not everyone answers a random 1-800 call.Philippa L.
Le client n'a pas laissé de commentaire.Ira G.
Dude was very nice and everything was very smooth and easyChad J.
Monaco Tire is a great place! Their customer service is outstanding!! Highly recommend!!Tamara A.
Very good customer customer service!Humphrey C.
Le client n'a pas laissé de commentaire.Osman D.
Le client n'a pas laissé de commentaire.Matthew M.
The amount charged for gas was not right the gas we should not have paid to fill truck for the very short distance we drove.Melanie B.
The guy was friendly but the truck was the worst one on the lot, it ran terribleEugie W.
Le client n'a pas laissé de commentaire.Kelly T.
Le client n'a pas laissé de commentaire.Matthew A.
Dean, or â€œDeanoâ€, was delightfully professional and courteous! Everything was clean, organized and ready to go. I could tell he has customer service at the heart of what he does, even observing his interactions with another guest. Will definitely use his location again and refer anyone who needs a truck! Thanks Deano!Joni C.
Older truck, filthy dirty. Needed shocks, no USB port, roll up windows.Mary V.
Le client n'a pas laissé de commentaire.Alicia L.
The only problems I had was my initial reservation I made for the Storage Plus Broomfield location. I never received a confirmation call the night before but got a text after business hours that I couldn't be reached but no one contacted me. We went to pick up our reservation and it wasn't in their system. She sent us to another location that we could get a truck but it was 40 minutes away from us. Picking up the new truck was fast and the man behind the counter was very helpful. Will be hesitant to reserve from UHaul again.Courtenay B.
Le client n'a pas laissé de commentaire.CHERYL H.
I showed up and the location was closed with no way of me obtaining a key for the uhaul vehicle. I canceled the reservation and then contacted UHaul to get compensation for the difficulty or a free rental and the customer service rep said someone would be in contact with me. I'm still waiting. . . HorribleKatherine J.
Outstanding experience. The van was perfect for our needs. Staff was very friendly and helpful.AL S.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Sanela S.
Friendly. I messed up my reservation they helped fix it without any issue.Jenna M.
It's a great and very Convenient location The staff are super friendly and efficient Very Clean truck and with air conditioning Easy transaction all around I Highly recommend this locationHolly M.
I did not feel like the person working the desk was helpful at all. When we asked him questions about our rental, he had a clear attitude and did not look like he wanted to be of service. However, the truck was well-maintained and the instructions for dropping the keys off were easy enough. Also, we selected an item for pickup at this store and he forgot about our order until we went back in to remind him. Then, he had us select our item off the back wall and gave my partner attitude when he couldn't figure out which item was the one we purchased.Zachary C.
Thank you for the very energetic, upbeat, courteous, and prompt customer service. Looking forward to using the services at this location again, in the very near future. I have already recomeended this location to others.Terry A.
Le client n'a pas laissé de commentaire.Shirley S.
I actually had two uhaul rentals with you. One was a pick up truck which was clean and well maintained and that experience went very well. The other one was a 15 foot uhaul that I had scheduled and you called and switched the pick up location to 8 hours away in grand junction colorado the night before I was to drive it cross country. I quickly found another company to rent from and they took care of me. Hence, I will never rent from uhaul again, and will tell everyone I know about my experience and to use another provider.Candace S.
Le client n'a pas laissé de commentaire.Fernando P.
Le client n'a pas laissé de commentaire.Daniel V.
Outstanding customer service from Dino.Judy H.
Le client n'a pas laissé de commentaire.Doug W.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.david M.
Le client n'a pas laissé de commentaire.Alex S.
Clean the trucks.Valerie C.
This was a very easy process. The equipment was clean and ready when promised. The team, both at time of rental and at return were very professional and helpful. I would gladly recommend Monaco Tire and Auto for your U-Haul rentals.Paul R.
Second experience with the owner. Professional, pleasant and efficient.Gary F.
Le client n'a pas laissé de commentaire.Jeffrey N.
Another counter person might be a step forward for urgency awareness.Lewis B.
So. When you make a reservation for a truck, then have a company representative call you about getting a different truck and extending the time frame - the person at the rental location should adhere to what that representative said. I was told I would have until 8am on May 1st by the representative. The person on location "didn't give a shit" about what they said and I had to get the truck back by 5pm.Gregory S.
Le client n'a pas laissé de commentaire.Michael M.