Évaluations des clients Monarch Auto Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Monarch Auto Sales

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Arturo G.
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People working there needs to use FACEMASK!!!

Kenneth M.
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Le client n'a pas laissé de commentaire.

Deborah T.
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The truck was fine and service was decent. The fellow who helped me on the phone was much nicer / more knowledgeable than the rude people who answered the phone when I called other locations. However, I was very put off by the fact that nobody in the office ever put on a mask. The hanging plexiglass was simply not enough for my comfort in this high Covid season. I would have gone elsewhere had it not been convenient to my house and my storage facility. Also, when I tried calling U-Haul to secure some help with moving (on recommendation of an in-store rep) there was no way to connect with anybody and the rep didn't have any info to help me. I thought that was very odd. I found movers elsewhere.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

Gary F.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Robert D.
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David and his staff at Monarch Auto Sales are very nice and it's a pleasure to do business with them. This is the second time I've rented a U-Haul truck from them. Just like the first time, the truck was nice and clean and it ran and drove good with no issues. I will definitely use them again the next time I need a U-Haul rental truck.

MOHAMED A.
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This store charged me for dolly that I did not pre-ordered or used it. I did not request any dolly. Also they charged me for a blanket that I did not order or used. The customer service was very horrible and very rude people.

Robert D.
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Monarch Auto Sales made it quick and easy to pick up my U-Haul rental truck. The truck was clean inside and out. It also ran good and was easy to drive. I would definitely rent a U-Haul truck from Monarch Auto Sales again and I highly recommend them to anyone who needs a rental truck.

Brandon H.
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Le client n'a pas laissé de commentaire.

Shaneen S.
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I was charged extra for gas and gas was put back into the vehicle before return

MOSTAFA O.
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The gas was on 7/8 of tank , when I return it I filled up completely full , I ask for refund but they told me no refund

Veronica K.
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You need to make sure all costs are known. Completely overcharged me without my knowledge and i am PISSED. Not only was the experience so confusing and long to actually get the rental, the hidden costs were not known and recieved at the end of my rental which took me by complete surprise. Worst experiance I have EVER had with Uhaul and i do NOT plan on using them again

Mamie R.
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Le client n'a pas laissé de commentaire.

LARRY C.
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

Elias H.
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Le client n'a pas laissé de commentaire.

Lauren S.
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I went to this location during the covid pandemic. No one was wearing a mask besides me and my partner. The employees were behind plexiglass, however, this is not safe. It made me worry about the cleanliness of the van. Also, there was a used Kleenex crumpled in the side door of the uhaul. I felt very unsafe and I will no longer be supporting any uhaul business. For my next move, I will be using a private company that takes the health of others more seriously. This overall was an uneasy and unsafe condition, as my partner has an underlying medical condition.

Isaiah G.
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Le client n'a pas laissé de commentaire.

Amber L.
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Le client n'a pas laissé de commentaire.

RAEVON R.
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Le client n'a pas laissé de commentaire.

Vinay D.
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Le client n'a pas laissé de commentaire.

FREDA D.
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Everything went smoothly.😁👍

Yolanda A.
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Le client n'a pas laissé de commentaire.

Oliver T.
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I completed the reservation and check-in process online. Once I arrived at the location, I had to repeat the same process with the U-Haul employee despite the fact that I had a printed confirmation in-hand. If U-Haul wants to improve, then employing a check-in process that does not require duplication of efforts would be most beneficial to the customer and the U-Haul employee.

MARCH H.
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The woman only did a quote! I said I wanted a reservation!

CARLOS D.
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Le client n'a pas laissé de commentaire.

james O.
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Le client n'a pas laissé de commentaire.

Mohammed A.
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Le client n'a pas laissé de commentaire.

Salem B.
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Perfect

Marshall O.
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It was a great experience the only thing I didn't like was no one was wearing a mask in the office.

John W.
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Le client n'a pas laissé de commentaire.

Shanairra M.
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The staff is very kind and friendly

frank P.
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Le client n'a pas laissé de commentaire.

BEVERLY H.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

TRUITT A.
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Spare tire should be provided for trailers.

Richar G.
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Le client n'a pas laissé de commentaire.

Alfredeon H.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Disappointed in the customer service received here. Was asked if I knew how to hook up the trailer instead of offering to help. When I brought it back they said “just drop it where you got it from”. Again, no offer to help. Pretty heavy (6x12) trailer to do that on your own....

RANDALL G.
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Le client n'a pas laissé de commentaire.

JASON S.
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My uhaul experience today was unacceptable!! I rented a 10ft truck from the Exxon Irving Park location for 8:30 am. When I arrived there was no truck available. The owner said this happens with Uhaul every week 🤨 I had to go to the Monarch location And it took 1/2 an hour to get a truck and it had NO gas in it. We weren't able to get started with moving until after 9:30. I will not rent from uhaul again. Penske has a much better process and hassle free. You have permanently lost my business.

Megan S.
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Le client n'a pas laissé de commentaire.

Tamarrel C.
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Make sure requested equipment is already on truck. When doing self check in

RONALD L.
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Le client n'a pas laissé de commentaire.

Amber B.
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Le client n'a pas laissé de commentaire.

LUIS ADALBERTO C.
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Le client n'a pas laissé de commentaire.

ROY M.
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Le client n'a pas laissé de commentaire.

GARRY B.
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Le client n'a pas laissé de commentaire.

Amanda T.
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Everything was great! Thanks for guys!

Debborah M.
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Le client n'a pas laissé de commentaire.

CARLOS D.
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Le client n'a pas laissé de commentaire.

Camellia J.
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Le client n'a pas laissé de commentaire.

Stephanie G.
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The truck had not been cleaned when I got in.

Euan C.
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Le client n'a pas laissé de commentaire.

TOWANDA D.
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Because of e check in the gas was not where they guy had me to sign inside before even going to truck. So my fault for believing a rep and we put more gas in it than it was and still charged. Michael whom I spoke to when I called to complain was very sarcastic.

LARRY G.
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Le client n'a pas laissé de commentaire.

Parker D.
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David the manager was extremely rude. The employees were nice and actually apologized for his behavior. They said he gets “that way” when the place is busy.

Terri M.
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Fast, friendly customer service

JESICA W.
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Not charge EXTRA for equipment that was paid for already online and NOT REFUND THE OVER WITH NI CORRESPONDENCE AT ALL

Joseph J.
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Le client n'a pas laissé de commentaire.

Caleb T.
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Le client n'a pas laissé de commentaire.

Alan H.
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Le client n'a pas laissé de commentaire.

Edgar E.
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I checked in online. When I got to the location, I checked with a worker to see if there was anything else I needed to do and he said no. After I was about an hour down the road, I got a call asking why I had not signed a contract and personally checked in. If there was anything to be improved, I would suggest that all the employees know at least the process of renting a uhaul out to someone.

Taras Y.
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Le client n'a pas laissé de commentaire.

Kelley O.
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Everyone was very nice and pleasant and the woman who checked me in got us in and out so quickly. The man who checked us out was quick, efficient and nice in the presence of the hurricane band that was swirling around us. Efficient and friendly!

violet P.
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We were charged for two dollys. We only had one and only rented one. I responded via email to make them aware n have not heard back from them

Irene W.
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Only thing is I had no phone. Had to use someone else's phone because they didn't have wi-fi for me to use to get my truck and return it..

Joseph J.
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Le client n'a pas laissé de commentaire.

Simone L.
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My experience here couldn't have been better. They were very professional and friendly. I have no complaints I would definitely recommend this location to anyone.

DANIEL M.
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Very cordial and straight forward last minute reservation. Van drove beautifully.

Ashley H.
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Le client n'a pas laissé de commentaire.

Elizabeth F.
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Easy process, great customer service

CAM C.
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Le client n'a pas laissé de commentaire.

denise C.
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Le client n'a pas laissé de commentaire.

Jordan C.
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Le client n'a pas laissé de commentaire.

Chris P.
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Online feature is excellent and really easy to use.

Dan H.
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will use again

daphine C.
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I will not be using Uhaul again in the future due to inadequate charging.

Christopher C.
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Cockeyed sales rep is very rude and disrespectful. Tried overcharging me. Got up and slammed the chair against the desk and rolled half of his eye at me. Will never get my service again.

Steven G.
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quickest return check in in history - well done

Anu S.
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Le client n'a pas laissé de commentaire.

david M.
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This has little to do with this location, which did save the day. The business model for Uhaul is ridiculous. I reserved a 20 foot truck online and received a call the day before telling me my pickup location had changed. I arrived only to discover there was no truck and the location seemed to have no idea I was coming. Luckily they found a truck two sizes smaller at another location, but that truck as for round trip use only. Much of my time was wasted, not only trying to find a new truck, but also because we couldn't fit things into the 15 foot truck. Again, while the agent at this location was pleasant, calm and found a solution, it's ridiculous that UHaul can't do a better job of having a truck where it says it's going to have one at the time the reservation has been confirmed. I personally won't ever use UHaul again.

CATHERINE J.
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This city is under mandatory mask wearing mandate. Yesterday North Carolina was in the top 5 states for newCorona virus cases. Not ONE member of staff at this site was wearing a mask. I didn't express concern or leave because: a. I was leaving my vehicle on site overnight, and b. I needed the van for that day at that time. Customers were not asked to mask either. One U-Haul employee left his desk while eating, didn't was hands, put finger in mouth and picked up a telephone! If he had been my contact, I would have spoken up! As a national corporation, I expected more. I am 72 yrs. old and my wearing a mask did nothing to protect me. It protected the UHaul staff who boldly rejected mandates and endangered me and other clients.

Roderick H.
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This location has amazing customer service!

Marcus G.
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The only issue was the truck smelled like warm chloride which worried me since I had a lot of furniture that smelled like it when I unload the truck.

Kareen J.
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Teresa brown regional director was suppose to call me and never did. They change my pickup location and then changed it again two hours before pickup. Which was a major inconvenience because I uber to the first location. It was horrible and I never received a call. Just an email saying that it was changed again two hours prior to pickup.

Aaran C.
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Checking the truck b4 it leaves the lot. Clean the trucks I found drugs inside which was thrown away. Had to come back to the location because no one but my dolly in the truck after telling me ur ready to go

Anthony S.
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Le client n'a pas laissé de commentaire.

WILLIE B.
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Le client n'a pas laissé de commentaire.

EZEKIEL D.
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Friendly staff, quick service, and very helpful

Stephen K.
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Le client n'a pas laissé de commentaire.

Kenneth S.
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The check engine light was on so we were worried that the truck would stop. We put in gas in to where it was when we got the truck we were told it was not enough. We should have taken a picture of the gauge to show that we had but did not think of it. We were charged much more for the gas then what the gas station sells it for just a block away. Not a good expeience we felt ripped off.

Leigh B.
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Le client n'a pas laissé de commentaire.

CAROL K.
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Very nice gentleman

Fredericka S.
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Le client n'a pas laissé de commentaire.

Jerry K.
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Le client n'a pas laissé de commentaire.

CRAIG M.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Le client n'a pas laissé de commentaire.

Nathaniel M.
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Ensure tires are in good condition.

Non reviews have been submitted for this location.

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