Évaluations des clients Moneta Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Moneta Mart

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Cliff F.
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Le client n'a pas laissé de commentaire.

DEBBIEGENE R.
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This location is not good! There was no attendant and not clear at all where to drop off key! I did the online check in but still took too much time. Place is very unkempt.

David F.
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Good Customer service

sharon O.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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easy

Peter A.
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Le client n'a pas laissé de commentaire.

Eileen E.
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Lacking in customer service!

Robert L.
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Le client n'a pas laissé de commentaire.

John S.
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Retuning a vehicle is easy online. Follow the instructions and you'll be all set. You just hand the clerk the key and that's it.

David William A.
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Le client n'a pas laissé de commentaire.

Ron D.
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Le client n'a pas laissé de commentaire.

Gus F.
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Why was my account charged again. I will be disputing this charge. I prepaid at time of pick up

MICHAEL B.
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Le client n'a pas laissé de commentaire.

erin M.
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Service and truck rental transaction was perfect.

MARCELLUS C.
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Le client n'a pas laissé de commentaire.

Elaine D.
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There is no assistance at this location to assist with trailer hookups, and I was not instructed that extra help would be required.

Lisa A.
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Give better instructions/ details for newcomers once one arrive to the location.. I was uncertain if someone was going to meet me at the location, or go inside the store to speak to a cashier. As well as where to park my vehicle if need be? Knowing these questions in advance would be most helpful.

John F.
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Nice people, appreciated the help/information provided when checking out the truck

JOHN S.
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Le client n'a pas laissé de commentaire.

Mark R.
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Le client n'a pas laissé de commentaire.

rebecca M.
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Employee was a great help. Personable and made everything go smoothly.

Richard L.
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Le client n'a pas laissé de commentaire.

michael W.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

Mckenzie L.
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Le client n'a pas laissé de commentaire.

Jerry O.
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although Sandy was helpful, to rent this type trailer/hitch someone should be onsite with knowledge and ability to help I would say mileage to this site is 29 miles not 19. screw down for the ball needs service tires had a terrible bounce loaded or empty

Alex G.
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It took over an hour to get my truck processed. The representative did not know how to use the computer system. A manager had to come in on her birthday day off to help. Then I was charged for equipment I didn't rent and I was told I could get it taken off at the drop off location. The drop off location told me they couldn't do it. Uhaul needs to have better customer service and a better website to manage the rental process.

Ronald M.
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Better phone responses- very long wait time. Also, pick up and return location were changed by Uhaul without asking me. Very inconvenient.

Juliet M.
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Le client n'a pas laissé de commentaire.

ROBERTA D.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

Greg M.
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The owner of Moneta Mart was very friendly, helpful, and easy to work with.

susan D.
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Entire uhaul experience was AWFUL!!!

Ted P.
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Was told the trailer was in the parking lot and had to hook it up my self. No help , would not use this location again

Nicole B.
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Le client n'a pas laissé de commentaire.

Chris H.
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Le client n'a pas laissé de commentaire.

ed T.
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Le client n'a pas laissé de commentaire.

David B.
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Not much help at Moneta, but they were convenient! Cindy who works at another location off Scruggs Road was a super help and alway available. My final choice of location was based on convenience.

Jeff M.
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Rear tires were barely legal !!!! I would hope before rented again rear tires would be changed !!! Other than that truck was excellent!!

Courtney L.
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The lady who gave us our truck was very rude! She did not look at the ticket to see that it was already paid for and that their was 2 authorized drivers. She denied the truck to us and we had to call the 1-800# because she wanted to charge us twice! I will NEVER deal with the Moneta location EVER again. I've never had such BAD customer service in my whole life!!

Heather S.
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It was the third location I went to that morning. My online reservation in Bedford was not ready for me for some reason. THIS location was awesome. Fast, professional and ready to help.

Juliet M.
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Le client n'a pas laissé de commentaire.

Brittany H.
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Le client n'a pas laissé de commentaire.

James M.
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Nice people had everything ready to go

bryan M.
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The staff member in charge of the rental process was so friendly, kind and very professional. He patiently waited till a sentence with a question was completed before responding with an answer. He was so customer friendly and he thanked us for our business. We will return when a rental is needed to this location and we will tell all friends/family this is the location to rent from. Many Many thanks!!!

Fritz H.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Have the tank full - not just this location - but all UHaul locations. Inconvenient to have to fill up immediately. I left $20 in the tank for free - not fair to the consumer!

DONALD L.
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This was may first rental and drop off point after the rental. The process for the rental is not explained to the customer. This location tried to help with the return but UHaul wants the user to use their smart phone which took so long for me. Returning the trailer for me was a big headache. I guess if you rented the equipment a lot you would become more familiar with the procedures.

Jeffrey B.
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Picked up the trailer on Sunday. Did not know that the super long safety chains will be twisted up to the proper length. Returned it on Tuesday AOK. I was concerned to hear that the trailer rental portion might be terminated at the Marathon Station IF the Marathon employees will need to hook up trailers. This needs to be corrected as the RENTERS should all do it and carry the responsibility of doing it properly !! For me it was all smooth sailing. Clean and DRY furniture moved 260 miles for $85 bucks.

Kenneth K.
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Local location and great to deal with upon return

sherre J.
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Le client n'a pas laissé de commentaire.

Julie L.
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Drop off was simple and quick. The building was in a little convenience store

Travis F.
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Le client n'a pas laissé de commentaire.

Chris S.
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Good afternoon, I could not be more pleased with the rental experience. I was not pushed aside for other customers and the cashier is kind and courteous.

micehelle L.
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Le client n'a pas laissé de commentaire.

EARL W.
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Le client n'a pas laissé de commentaire.

Johnny E.
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Le client n'a pas laissé de commentaire.

Gary I.
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The location was a combo gas station / convenience store / U-Haul. The equipment drop-off location was at least 200 yds away. As such, the attendant in the gas station / store did not inspect my trailer at all.

Teresa E.
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Le client n'a pas laissé de commentaire.

Josephine M.
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There was a long delay in check out at moneta. I was apparently not in the “system” so couldn't check out. The young lady at moneta very pleasant and helpful and called in to get the check in accomplished

Daniel P.
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Le client n'a pas laissé de commentaire.

Teresa D.
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I was told at this location that I could not reserve a truck at the store and that I would need to reserve the truck online. I reserved the truck online with my credit card. I went to the store to pick the truck up and the cashier asked to swipe my credit card to reserve the truck after I clearly told him that I had already reserved the truck online. He assured me that this was protocol and they were only holding it until we returned the truck and that it would not be charged. In the end, I was charged twice and over charged by $34

George T.
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Only one lady working and she kept having to wait on convenient store customers. She was having problems with the computer. No one to check the trailer lights or help me with hooking the trailer to my truck. The lady was very nice and apologetic. But I will never use that location again.

David S.
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Le client n'a pas laissé de commentaire.

Paul D.
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Contract originally had me dropping the trailer off quite a few miles from my destination. I located this UHaul site much closer to home and they were very willing to accommodate my drop-off. Thanks!

Tim A.
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Sonny is very accommodating and helpful. It is a pleasure doing work with him!

Sarah W.
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I'm absolutely floored that, in order to get a truck that you don't have to drive almost an hour away from to pick up at a gas station in the middle of nowhere, you have to reserve 6 months in advance. That's what I was told when I called your customer service line. Does everyone know 6 months in advance that they'll be moving? Can you not get more trucks at that location? So let's talk about actually picking up my truck. I'm sent 45 minutes away to a gas station slapped in the middle of a run down old store in Bedford County, Virginia. The girl who is running the place has never done a Uhaul rental before, and is simultaneously trying to run a gas station at the same time. See the issue here? Her manager would not pick up the phone and we had issues with the system that she worked tirelessly to get it resolved, despite the fact that the Uhaul service line she called to get help hung up on her. I had rented a car tow dolly, furniture pads, and a utility dolly. This location had neither the utility dolly, nor the furniture pads. Thankfully I was given those by the storage unit in Roanoke. AMD speaking of storage, my unit has nice. But that's another issue entirely. This has been the worst experience and I highly doubt I'll ever be using Uhaul again.

Celia L.
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Le client n'a pas laissé de commentaire.

Ken K.
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Le client n'a pas laissé de commentaire.

Ken K.
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Le client n'a pas laissé de commentaire.

Ken K.
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Le client n'a pas laissé de commentaire.

Gregg T.
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Le client n'a pas laissé de commentaire.

Bob P.
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Very convenient location to Smith Mountain Lake area on the Bedford County side of the lake. Lots of room to move around and hitch up equipment. Will use this location again in the future.

Peter B.
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Le client n'a pas laissé de commentaire.

Dawn S.
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Slow painful process. 45 min from my preferred location. No info from reps, no openness to answer questions. Doing the bare minimum. Never use I haul again photos texted to me did not show damaged areas on truck. Dropped from phone check in updating pics twice. Shameful service.

Lauren S.
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clean out the truck prior to the next person using. We had filthy moving blankets, sunglasses and other items left from the last person. Also the facility itself was dirty

Craig L.
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If it would not have been for Sandy and Andrea my experience would have been one of the worst ever. The internet connection dropped at least 5 times, there were no small trailers available, and the employees had to balance my uhaul needs along with a very busy gas station. Sandy was able to assist with me with a larger trailer than I needed and gave me a break on the extra cost. Sandy and Andrea are good representatives for the uhaul company.

cecil B.
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Good people. Will always try to rent from them when I need a truck. Cecil Brewer

Scott P.
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My original online inquiry , 5/28/19, rates had the 15' truck at $461. I feel it jumped up when I made the online reservation. Zero help retrieving the trailer. The store Mgr was only concerned about sales, no service acumen. I was charged twice for the trailer rental at the retailer. As much as I protested being charged twice, I wasn't getting out without the second charge. I want immediate credit to my bank account. Why was my contract split into two? 22968882 and 91794238. I recd a text from U-Haul 20 hours before my pickup that the trailer was in another location from the truck. I called the Bedford U-Haul aNd was told the auto transport was in disrepair and she didn't know if she could get a tech there that day to fix. After an hour on the phone, bounced all over I was able to get a pickup of both pieces at one place. I was told the reason for the two separate pickups was due to the one way rental being treated differently from local rentals. That's a you problem. On site, in the moment Customer service is there to create returns and referrals. The local retailers and some of the reps I spoke to could use some training. I had used UHaul many times in the past. I won't use your company in the future and will not recommend your company. And to top it off, in my frustration at the retailer I left my new prescription glasses at the retailer. I called and spoke to him. He said he would have the closer check later and call me. I have not heard a word. When I sat on hold, before taking the recordings advice to fill out the survey, I was disconnected after 15 minutes.

Bill K.
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Le client n'a pas laissé de commentaire.

Mark L.
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Le client n'a pas laissé de commentaire.

michele C.
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Put up better signage to indicate it's a UHAUL facility and be better prepared for customers of UHAUL.

Derick B.
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Have employee check mileage and fuel. I had to walk in and out twice to go back to truck to give sonny the info

Alexandria K.
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Le client n'a pas laissé de commentaire.

Doris M.
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Hard to find and not signed well. It was a service station in the middle of a unkempt parking lot with many of the businesses shut down. Was not your typical U-Haul facility.

Steven K.
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Attendant was not interested in helping disconnect the trailer. Granted, I was there just after he opened. He said put it over there and when I returned with paperwork rather than check me out, he continued to consolidate trash from the trash cans before getting around to me

Lucas A.
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I was very dissapointed that I was promised via email to rent the truck near my home inly to have that changed the day before pick up to a location 40 minutes from home.

Christopher C.
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Le client n'a pas laissé de commentaire.

Francis N.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Dan W.
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Le client n'a pas laissé de commentaire.

James D.
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Sandra at the Moneta Market was very helpful. I had no problem with this location. I do have a problem with the way U-haul handles their reservations. I made a reservation three weeks before I needed the truck. Reserved it to pickup in Roanoke, Va. I got a text the day before my pickup day telling me I had to go to Bedford, Va which is 25 miles east of Roanoke to get my truck. I get there on Sunday morning to get my truck and they are closed on Sundays. I had no way to get my truck. I then spent twenty minutes on the phone with Uhaul trying to find another truck. I had to drive another 15 miles to Moneta to find a truck. Uhaul had double booked the truck I ended up getting. We had to wait 90 minutes for the truck to be returned. Uhaul customer service was not very helpful. It was a stressful situation on an already stressful time of moving. At the end of everything, after turning the truck in. I had a $5.00 charge that there is no explanation for. Uhaul made no effort to work with me or offer a discount while I was trying to find a truck. All they were concerned with was how far would I travel to get a truck that should have been in Roanoke where I reserved it to be picked up.

star M.
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A huge Thank You to all those who assisted with making this rental possible, and easy. The location was close, and easy to get to. This rental experience has truly been a blessing from God.

jerry M.
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Attendants know nothing about U-Haul rentals. Did not have "guaranteed" trailer available. Had to take much larger size. Computer was down. Very frustrating experience.

Jeff C.
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Computer system was not working but he got the rental process to working with a phone call

Ray B.
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I am rather upset with U-Haul since I made a reservation for a trailer and gave all information required. Then, I was asked to travel to a site 1 hour away to pick up a trailer I had reserved at the original site. The next inconvenience was the fact that the computer didn't work and is stood there at the counter for one half hour waiting for the clerk. I was told I could take the trailer and I would be called later. No one was there to assist me with hooking it up correctly. I received a call later requesting all the information that I gave with the original reservation. I then get another call from U-Haul asking for the same information. I thought I would only need to do this once. I hope I still get the $25 reduction in my fee but believe it should be more given all the inconveniences.

John S.
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Le client n'a pas laissé de commentaire.

Jason L.
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A previous customer had smoked in the truck and it stank.

Paul V.
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Service was friendly and helpful.

Non reviews have been submitted for this location.

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