Although the woman that helped me was fine. The mileage on the U-Haul was off almost 200 miles when I picked it up I called and let them know shortly after I left with it since I got the contract via email a bit later. So when I went to return it, it became a whole fiasco. I had to wait for like 15 minutes while the woman was talking to U-Haul to figure out what to do. I was given an email to send the photos too. And then U-Haul had the audacity to charge me for all the miles that they claim were missing, hours after I dropped it off. The woman who I sent the photos as evidence to is the one who did this when she checked it out over two hours after I dropped it off. I had to wait for someone to call me back for over an hour. I was charged over 100 dollars extra on this rental. And they claim the refund will take up to 48 hours to clear. Either way it should have never happened nor should I have ever been charged for something that you had received proof I didn't do hours prior to charging me. If the mileage had been recorded correctly by the location when checked in previously, this would have never happened.Ashlee H.
Customer Reviews for Moneta Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Carolyn M.
Major run around because the person did not refresh their computer. 1,5 hours after we arrived we finally had our truck. The car dolly had frayed wired and the brake lights didn't work so we didn't take it. There was not one furniture dolly in any of the trucks there. A crazy busy location not well equipped to handle uhaul in our experience.Carolyn M.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.Lou M.
Le client n'a pas laissé de commentaire.JOSEPHMICHAEL N.
Le client n'a pas laissé de commentaire.Andrew F.
You have to hook up yourself.CONI K.
I don't know of anything.Phillip F.
Le client n'a pas laissé de commentaire.curtis B.
We reserved the truck at least six weeks in advance. The day before we were supposed to pick it up, they called and said we had to pick it up at another location, which was further for us. We got there and the truck wasn't there. We had to wait 90 minutes for one to arrive. Sandy, at the Moneta location, was very friendly and helpful, but the UHaul system needs drastic improvement! A contract should mean something, especially when people are moving furniture in the heat! We will NEVER rent a UHaul again!!!Thomas H.
Didn't have the equipment I reserved... very unhappyJASONROBERT L.
Online was awesome and made the transaction very easy. Very workable webpageRonald B.
Operating out of a convenient gas station/convenient store.. Only one cashier for the store serving, no assistance with vehicle and towing dolly.Taesoo L.
Very poor location- did absolutely nothing to assist in rental and then charged me TRIPLE the amount for a one day rental- equipment was dirty- spilled drink sticky in floor of cargo trailer- I will NEVER use this location again- UHAUL should not renew this location contractSteven G.
Actually have the equipment at the proper pickup location -since I had to drive 45 minutes out of my way, both directions, to pick up the truck and had to deal with attitude from Kendra at the Central Virginia dispatch office to start with.BARBARA R.
There was a broken wire for the lights. Brake lights worked but normal driving lights did not. Other than that is was good.Chris A.
Le client n'a pas laissé de commentaire.Grant M.
Le client n'a pas laissé de commentaire.Paul V.
Uhual called me a day before my pick up day to tell me they gave away the truck I reserved almost a month in advance. Because of that, they gave me a truck that was over 35 miles out of my way, adding on almost 2 extra hours of commuting. This location was also completely separate from the car dolly I originally requested. Because of major inconvenience, I canceled the dolly and found other arrangements that were also a hassle. Next time, don't overbook trucks on a holiday weekend for the sake of making more business.RACHEL C.
The U-Haul team in Lynchburg Va over the phone helped me above and beyond to this location for my rental moving truck they are great !!!!ERNESTLINWOOD P.
The 6x12 trailer we rented had very large buckles in the floor over each axle. Should not be in service. But was the only one available to meTim T.
Scheduling on line was hassle free. Pick up of truck went smoothly. Return of vehicle was quick.marie L.
See aboveTracey R.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Austin O.
Did not have the reserved moving blankets. Had to wait for over 20 minutes, even though I did the registration online to avoid having to wait.Douglas F.
Le client n'a pas laissé de commentaire.Brianna M.
Le client n'a pas laissé de commentaire.Kaitlin E.
More attendants.Ronald S.
The Site representative was friendly and very helpful. She did an excellent job.Franklin Z.
Gas station in an abandoned grocery store parking lot. Key return was not well marked.MICHAELCAREY S.
I have been renting from this location several times in the past few months and every time it is very slow service and the clerks don't have sufficient help to get you checked in . Would help to be able to have the self check in and out at that locationTim T.
Le client n'a pas laissé de commentaire.Chris L.
Sandy was very professional and helpfulGeorge H.
The staff at the location provided better service than any U haul site I've visited before.Jason H.
Did a great jobKevin W.
Make the rates more consistent. The rental last week was 1,19 $/ mile. The next week I was only charged $. 89/ mile for the same truck. I got the insurance the second time and the bill was still 25 $cheaper. I feel like I should be entitled to 35 $back or at least a 35 $credit for next future rental as a good faith measure.Richard R.
Nothing everything Was percept,James M.
The lady did a good job and was nice to deal with.Kevin W.
The U-Haul truck had snow on its windshield.Instead of them cleaning it .We had to clean ourselves while they stood and watch us.Rosa P.
Offer assistance in hooking up trailer, inspecting trailer before departure Upon return inspect the trailer, offer assistance in drop-off. Found it interesting that prior to pick-up there was no request to see my drivers license or ID. Upon hooking up trailer noticed that the tags had expired.Robert M.
Price to high I had to pay a hundred dollars for a truck that to high.Robert P.
Le client n'a pas laissé de commentaire.Mark A W.
Rented a truck and tow trailer at this location April 2019 and man working in mini mart was taking care of me in between other customers and then claimed his computer was down. It took 1 1/2 - 2hrs to complete transaction. Horrific customer service! Swore I would NEVER go back to this location. Due to no trucks at SML Storage/uhaul on Lakewood forest rd, out of desperation i rented a truck on line for Thursday 1/28/21 back at Moneta mart. I needed to change reservation due to snow/ice weather predicted and out of my control. I changed reservation on Wednesday evening 1/27/21 5-5:30p for Friday 1/29/21 on line. I confirmed my change on the phone with a representative that all remained the same except for pick up day and was told yes that is correct and was never informed of gas mileage rate change for changing the day until I did mobile check in to find out my mileage rate was significantly different. I called uhaul and rep told me to dispute upon return. I returned the truck 1/29/21 and informed lady inside at counter I was told to speak to someone upon return about disputing a charge and lady told me to call uhaul. I called and rep Tanya was very nice and very accommodating and rectified my issue with a field service supervisor and gave me a credit. I WOULD NEVER RECOMMEND THIS MONETA MART LOCATION TO ANYBODY!! The truck today was on location but covered in ice & snow & delayed my departure again.....1hr. Mobile check in old me to go inside on the left was the key. No key....lady inside had to get it from behind counter. What if they were not open? Mobile check in wouldn't work to obtain a key? Unfortunately, this location has a very bad reputation. Movers I hired said they experienced bad service there and would never go back, but spoke very highly and great things about SML storage location on Lakewood forest rd. SML Storage is the place to do business. I also have 2 storage units there for quite some time! Cindy is amazing!Lisa L.
Return location changed from original at registration. Had to search for location of lock box.Chris S.
Truck reservations fell through due to a prior reservation not returning on time. However, the attendant at the Moneta location did not rest until I received the level of service I expected. Merci.Paul V.
Check in and check out difficult because computers were down? At least that's what we we told. Dollies and furniture pads were not on the truck and drop off location I was told over the phone would be one place but finally received text drop off was same as pick upRobin L.
Le client n'a pas laissé de commentaire.Dakota K.
Le client n'a pas laissé de commentaire.Cliff F.
This location is not good! There was no attendant and not clear at all where to drop off key! I did the online check in but still took too much time. Place is very unkempt.DEBBIEGENE R.
Good Customer serviceDavid F.
Le client n'a pas laissé de commentaire.sharon O.
Le client n'a pas laissé de commentaire.Peter A.
Lacking in customer service!Eileen E.
Le client n'a pas laissé de commentaire.Robert L.
Retuning a vehicle is easy online. Follow the instructions and you'll be all set. You just hand the clerk the key and that's it.John S.
Le client n'a pas laissé de commentaire.David William A.
Le client n'a pas laissé de commentaire.Ron D.
Why was my account charged again. I will be disputing this charge. I prepaid at time of pick upGus F.
Le client n'a pas laissé de commentaire.MICHAEL B.
Service and truck rental transaction was perfect.erin M.
Le client n'a pas laissé de commentaire.MARCELLUS C.
There is no assistance at this location to assist with trailer hookups, and I was not instructed that extra help would be required.Elaine D.
Give better instructions/ details for newcomers once one arrive to the location.. I was uncertain if someone was going to meet me at the location, or go inside the store to speak to a cashier. As well as where to park my vehicle if need be? Knowing these questions in advance would be most helpful.Lisa A.
Nice people, appreciated the help/information provided when checking out the truckJohn F.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Mark R.
Employee was a great help. Personable and made everything go smoothly.rebecca M.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.michael W.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Mckenzie L.
although Sandy was helpful, to rent this type trailer/hitch someone should be onsite with knowledge and ability to help I would say mileage to this site is 29 miles not 19. screw down for the ball needs service tires had a terrible bounce loaded or emptyJerry O.
It took over an hour to get my truck processed. The representative did not know how to use the computer system. A manager had to come in on her birthday day off to help. Then I was charged for equipment I didn't rent and I was told I could get it taken off at the drop off location. The drop off location told me they couldn't do it. Uhaul needs to have better customer service and a better website to manage the rental process.Alex G.
Better phone responses- very long wait time. Also, pick up and return location were changed by Uhaul without asking me. Very inconvenient.Ronald M.
Le client n'a pas laissé de commentaire.Juliet M.
Le client n'a pas laissé de commentaire.ROBERTA D.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.John L.
The owner of Moneta Mart was very friendly, helpful, and easy to work with.Greg M.
Entire uhaul experience was AWFUL!!!susan D.
Was told the trailer was in the parking lot and had to hook it up my self. No help , would not use this location againTed P.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.ed T.
Not much help at Moneta, but they were convenient! Cindy who works at another location off Scruggs Road was a super help and alway available. My final choice of location was based on convenience.David B.
Rear tires were barely legal !!!! I would hope before rented again rear tires would be changed !!! Other than that truck was excellent!!Jeff M.
The lady who gave us our truck was very rude! She did not look at the ticket to see that it was already paid for and that their was 2 authorized drivers. She denied the truck to us and we had to call the 1-800# because she wanted to charge us twice! I will NEVER deal with the Moneta location EVER again. I've never had such BAD customer service in my whole life!!Courtney L.
It was the third location I went to that morning. My online reservation in Bedford was not ready for me for some reason. THIS location was awesome. Fast, professional and ready to help.Heather S.
Le client n'a pas laissé de commentaire.Juliet M.
Le client n'a pas laissé de commentaire.Brittany H.
Nice people had everything ready to goJames M.
The staff member in charge of the rental process was so friendly, kind and very professional. He patiently waited till a sentence with a question was completed before responding with an answer. He was so customer friendly and he thanked us for our business. We will return when a rental is needed to this location and we will tell all friends/family this is the location to rent from. Many Many thanks!!!bryan M.
Le client n'a pas laissé de commentaire.Fritz H.
Have the tank full - not just this location - but all UHaul locations. Inconvenient to have to fill up immediately. I left 20 $in the tank for free - not fair to the consumer!Kenneth K.
This was may first rental and drop off point after the rental. The process for the rental is not explained to the customer. This location tried to help with the return but UHaul wants the user to use their smart phone which took so long for me. Returning the trailer for me was a big headache. I guess if you rented the equipment a lot you would become more familiar with the procedures.DONALD L.
Picked up the trailer on Sunday. Did not know that the super long safety chains will be twisted up to the proper length. Returned it on Tuesday AOK. I was concerned to hear that the trailer rental portion might be terminated at the Marathon Station IF the Marathon employees will need to hook up trailers. This needs to be corrected as the RENTERS should all do it and carry the responsibility of doing it properly !! For me it was all smooth sailing. Clean and DRY furniture moved 260 miles for 85 $bucks.Jeffrey B.
Local location and great to deal with upon returnKenneth K.