Customer Reviews for Montambaults Inc
(Concessionnaire U-Haul dans le voisinage)

236 évaluations

1676 Thomaston Ave   Waterbury, CT 06704
(@ Homer)

(203) 756-2208

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(203) 756-2208

1676 Thomaston Ave
Waterbury, CT 06704
(@ Homer)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 1h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Ed was great help and service

GERALD B. 
Évaluation :
5

Satisfied Customer. Thank You!

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benson M. 
Évaluation :
5

Fast and easy checkout, staff were great and very helpful.

LUKE K. 
Évaluation :
5

I bought packing blankets and they were not given to me.

Robert S. 
Évaluation :
5

I think it's already perfect

TASING D. 
Évaluation :
5

Vehicle wasn't all that clean but didn't really matter for the task at hand 🤷‍♀️

Heidi A. 
Évaluation :
4

I only traveled 90 to 95 miles somehow the miles at my arrival point were 159 that just wasn't right I left from waterbury to Danielson the miles calculated were 87 so I left some miles for driving home even with that I know I didn't drive 159 miles that is a problem I think should be fixed

COLLEEN L. 
Évaluation :
3

27 foot van was hard to steer probably because of a worn front end It wandered terribly it was not a windy day Brake warning lights going on and off Truck was reasonably clean Manager was very gruff when there was no reason for it It was like he had too many bad rental experiences I was glad to get the truck It did the job as needed but was a challenge it just could have been so much better with proper maintenance and a few less cups of coffee

TERRY A. 
Évaluation :
1

Rente un Hand truck y ellos Sele olvidó entregármelo me fui recordó 15 millas la secretaria quedó en concederme 15 millas por su error y como quiera me cobraron extra y no me dieron las 15 millas que perdí por su error

STEVEN S. 
Évaluation :
5

The customer service was great. however I noticed there were additional charges I wasn't awarded of,a cleaning service in the amount of 50 $and environmental fee. My preference in the near future before there's any hidden fees I would greatly appreciate a-least a call back n discuss these hidden fees.. Communication is everything ! Overall experience was great. Also due to the storm they were very understanding to allow me to have rental for a couple of days.. Great job! God bless n be safe n healthy.

ALEXIS O. 
Évaluation :
3

I can recommend that U-Haul should have a couple of more trucks then one at this location

TRACY H. 
Évaluation :
5

Thank you to all involved for understanding our situation as our move did not go according to plan because of the blizzard. We appreciate the understanding and help you provided.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Murat B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB P. 
Évaluation :
5

This is for U-Haul as a whole company. Please let the customers know, immediately, during reservation, if a selected vehicle is NOT available at the preferred pickup location, on the selected date. Do NOT wait until the day prior, when customers phoned in to confirm, and give them the news.

VINH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

The young woman who processed our order was very helpful, efficient and competent and we appreciate that. Merci.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

The tank was not full upon pickup, it was about 7/8 full but the mobile pickup app wouldn't allow me to upload a photo of the gas level. When I dropped it off there was a query from the center about why I was returning the tank about 7/8 full. UHaul either needs to fix their app or the store employees need to check the gas tank level before the truck is driven away to avoid awkward moments like this for customers.

David B. 
Évaluation :
5

Nothing all are ok

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA G. 
Évaluation :
5

The employee Ed was knowledgable and friendly. I even called him on Sunday, his day off, to confirm i had checked the van back in correctly and he helped me and was courteous. I'll definitley use the services again from that location.

Sheranda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

Professional and polite customer service. The van was clean and they did a good job of explaining where the accessories were located i.e. windshield wipers, lights, gas gauge, etc. Drop off was easy and they sent an adjusted bill the next day. Great rental experience for a fair price.

William D. 
Évaluation :
5

We were greated promptly in the store. Store associates were friendly. They assisted us by starting the vehicle for it to warm up and placed all equipment in the back. It was quick and efficient. Merci

Trecia R. 
Évaluation :
3

Needed a one way truck, had issues prior to getting the 15fr truck I used. Was not able to drop off where I needed the truck to be dropped off was forced to take the truck 3 hours back to where i moved from, as well as pay additional mileage, and gas for another vehicle. Overall very unhappy with this Uhaul experience. I have spent more money moving then I have ever had too using a uhaul.

Germain W. 
Évaluation :
3

They were excellent in terms of customer service and checking out the truck was a speedy process. Unfortunately, they don't sell boxes or other supplies and didn't have furniture pads. For this reason, I selected a Uhaul location, not a neighborhood location. I can't fault the location for doing their job, but Uhaul should have never reassigned by rental pickup. I have now had two disappointing experiences with Uhaul over the last two months. What's the point of making a reservation if it is very likely to change at the last minute? I received a call within 24 hours of my pickup to say they didn't have the truck size I reserved. They also said it was available at a different location than I selected. This is unacceptable. Uhaul should have the truck driven to my selected pick up location, not change it at the last minute. It meant stopping at a different location 30 minutes away and waiting in line for another hour or more to pay for boxes, rope, and furniture pads. The other location was horribly understaffed and in total disarray. I also paid for 2 dozen furniture pads but was only given 1 dozen, which we realized as we were folding them up post move. Uhaul loses a lot of its convenience when it adds several hours to the process, which cuts into moving time. I'll be looking elsewhere for my next move.

Amanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
3

More signage for Uhaul

Sarah B. 
Évaluation :
4

This comment is not about the location - it is about UHaul - U Haul moved my pickup location 10+ miles from my reservation incomveniancing myself and those helping me.

Rainer G. 
Évaluation :
5

Only complaint our rental was 6AM July 29 to 6AM July 30 and by 5PM on the 29th they were calling to see when we were dropping truck off I get they had the truck booked for 30th but we shouldn't be rushed to return it since we paid for 24 hr rental

Neil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga C. 
Évaluation :
4

No one was there , so , we use the drop off box service, good service.

abdul S. 
Évaluation :
4

Location an shop were fine, truck was in pretty rough shape. Only had 67 000 miles, felt like a truck with 167 000 miles.

jacob B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonello C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelio C. 
Évaluation :
5

There was someone waiting for me outside when I drove up, and he showed where to park and what to do. Then Mr. Montambault himself was communicative and helpful - he allowed me to leave, saying that he'd call me later if there was an issue, when it became clear that this wouldn't be an easy check-out due to the blankets/dolly mix-up on the front end.

Jonathan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

great person

mario A. 
Évaluation :
3

The truck could not be driven above 50, the steering was so bad, the truck would pull to the left. Any bump in the road the truck would veer left, very nerve racking. So maybe the vehicles should be checked better this was definitely a safety issue.

Antonio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dora P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

I rented a 20' truck and they let me take the truck with a 2 foot crack in the windshield. I rented another truck at Penske the same day and they wouldn't let me take a truck because it had a crack. Penske truck was much nicer.

Sergei B. 
Évaluation :
5

The personnel was very friendly

Katharina Y. 
Évaluation :
5

This location was outstanding. My experience with U-Haul as a company was dismal. I made a reservation for a trailer at a certain location, and received confirmation. When I called that location to confirm, they had no record of my reservation. After calling 800 GOUHAUL, and waiting on hold for 45 minutes (!!!!) I was told my trailer was at a different location, and nobody knew why. When I picked up my trailer, we discovered that my wiring (installed by a different U-Haul location) had not been done correctly. In the end, we made it work, but sadly, it was a very frustrating experience.

TD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro E M. 
Évaluation :
1

Not call 300 times for an estimated drop off time, expecting equipment prior to the contract times. This location is crappy and dirty and harassed me during my moving process. Absolutely ridiculous. I am completely unhappy with their conduct.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Great customer service, friendly staff. Highly recommended and well definitely use there service again when needed.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charmaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

5 Star Dealer

scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rildo C. 
Évaluation :
3

The truck came without a lock. There is a mileage charge, which is not the case with Enterprise. The Truck has a bad gas acceleration.

Mustafa H. 
Évaluation :
5

Very nice and professional

Jason L. 
Évaluation :
5

Very accommodating and excellent overall experience

Peter J. 
Évaluation :
5

No issues at all. Completely satisfied.

William H. 
Évaluation :
4

N.D.

Melissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
2

A woman came out and was trying to direct us where to park. She was yelling and waving her hands when we knew clearly where to park. She was not friendly at all. The area is much nicer to drop off then the other location in Waterbury where traffic is congested.

Lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noldi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

great customer service will definitely rent from again

glenford J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Very friendly location. Very detailed instructions and information regarding the vehicle. I would recommend it.

Roseli T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn D. 
Évaluation :
5

The owner was extremely helpful and accommodating with the rental. I would recommend this location for any rental needs.

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin I. 
Évaluation :
5

I was more than pleased. The pick-up was ready early and Montambeault's called to let me know that I could pick it up. I will do this again.

Mark O. 
Évaluation :
5

Pick up and departure was fast.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conor M. 
Évaluation :
5

Ed was very informative.

Lori E. 
Évaluation :
5

Johnathan and Salam are very helpful and professional. The only need more 10 ft trucks at the location.

Mark R. 
Évaluation :
4

They have one computer if someone is using it for other business function it will be a long wait. The U haul itself was in poor condition inside and out, it ran poorly as if the transmission and ignition is on the way out. I prayed the truck didn't die on me in the middle of traffic. I definitely would not use u haul for a long distance move due to how old truck was and the poor performance, I would squeeze more out my wallet and pay movers that way if their truck breaks down its their headache. The truck was so old it only had the wood rails to try to tie down anythjng. Buyer beware the hand truck is for light boxes it not rated for appliances, if you use the hand truck for appliances it won't work out very well you.

Lisa W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

April W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonelle H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hobson David M. 
Non les évaluations ont été soumises pour cet établissement.

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