Yall forgot my furniture dolly and pads! I made do but man that oversite really didn't do my back any favors. I'm supposed to get a refund. I'll have to give this location a call back during business hours. They did acknowledge the oversite and assured me they would correct the charges once the truck was dropped off and the invoice was paid. Pending that final detail I'll see overall how they did. But experience and customer service was good and friendly. Good job guys! I'll use y'all in the future.Olivia C.
Customer Reviews for Montgomery County Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
The Woodlands, TX 77380
(N of Sawdust)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 9h am à 4h pm
- Dim : 9h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Erik A.
No everything was fine , friendly serviceANDREW TODD C.
Everything was perfect ðŸ‘ðŸ‘ðŸ‘CARLOS B.
Le client n'a pas laissé de commentaire.William S.
The staff was great. Very helpful and personable!CHARLES B.
Le client n'a pas laissé de commentaire.Lawrence G.
Le client n'a pas laissé de commentaire.ROBERT P.
Helpful, courteous, and friendly staff. This location doesn't have as much selection or accessories as a larger U-Haul site, but I will happily choose this location for future rentals. Happy and helpful staff.RONALD K.
Le client n'a pas laissé de commentaire.RODNEY L.
There were flees in the cabin and dirtMARQUIST R.
Great experience, Excellent staff, very helpful!PHILIP V.
Le client n'a pas laissé de commentaire.KENNETH S.
This was a great drop off location. Person was very helpful and checked me in promptly.Randall M.
Le client n'a pas laissé de commentaire.JACOB P.
Le client n'a pas laissé de commentaire.ROGER I.
The lady working there spoke fast and with her back to me multiple times after I told her time and time again that I couldn't hear her. She then led me out to the trailer (in a muddy mess) and wanted me to back up directly to the tongue of the trailer with my hitch ball. I was using my rear view camera, but she kept yelling â€œleftâ€ â€œrightâ€ etc. while not standing in my Line of vision so I was unclear if she wanted me to turn the wheel that direction or the vehicle. I told her this was asinine and I've never in the multitude of times I've rented a U-Haul had to get my hitch exactly under the lock. That she should be able to move it the two or three inches. Her responses if you can do it better than you should do it. I told her I was handicapped and I wasn't able to do it. And she responded with well so am I. Which I said then maybe you shouldn't be doing this job if you're handicapped and you can't lift a trailer onto a hitch. She was rude, she had lousy customer service, and she was completely inconsiderate to make the comments that she did. This wasn't even the U-Haul that I selected when I made my reservations a month in advance. But I can guarantee you I will never go back to that shit hole againJANET S.
Le client n'a pas laissé de commentaire.SERGIO R.
Le client n'a pas laissé de commentaire.NICHOLAS R.
Le client n'a pas laissé de commentaire.Richard R.
Cathy and Scott are the best WoodlandsLINDA R.
Le client n'a pas laissé de commentaire.Aaron C.
If they live closer to this area.KEITH B.
Le client n'a pas laissé de commentaire.Larry P.
Super friendly and helpful serviceKenneth W.
Le client n'a pas laissé de commentaire.ORLANDO G.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.DOYLE F.
The guy that helped us was nice and provided the services beyond our expectations. Merci.ELENA V.
Excellency customer service!Maria A.
Overall it was good. It's not the fault of the pickup location but I did have to drive 15 miles further than the original location that I had selected.KYLE K.
Le client n'a pas laissé de commentaire.STEVEN G.
Le client n'a pas laissé de commentaire.MICHAEL S.
everything was fineJames W.
Le client n'a pas laissé de commentaire.WILLIAM W.
I received great customer service - thank you!Tim S.
Le client n'a pas laissé de commentaire.Melanie S.
I don't know about any one else,But I'm pleased that this location was there for me.and if I know of anyone needing to rent a A Uhaul Truck They're Highly Recommended.BARBARA J.
Your service team made my leasing very pleasant. Keep doing it the same way.JOSE P.
Le client n'a pas laissé de commentaire.Stephanie L.
One person working, a lady, who was clearly stressing and had a terrible attitude. She made it seem to me and another customer who was there for a pick-up, that it was our fault that we didn't know who little rules. She insinuated that I was a liar when I pointed out that the price she was charging me was different than I was quoted. Turns out I was correct but no apology. The truck I was supplied was a bucket of bolts. I called to speak with a UHaul rep and had to wait 1 hour and 15 minutes to speak with someone. The lack of caring by UHaul prompted me to cancel my reservation for storage at one of your facilities and we are now storing our furniture at a competitor. Have used UHaul numerous times over the past few years. Not again. NeverDAVID H.
Very helpful and fast service helped me with my reservation mistake so i did not oay as much as anticipatedMICHAEL I.
Excellent attitude, extremely friendly, very informative, and they had the equipment ready to go by the time I arrived to pick it up!NIEVES C.
Great customer service at the Budde location!KAREN M.
The Gentleman working there was very helpful and kind.KATHRINA P.
All contacts were well done. Dan HuffakerDANNY H.
Nothing at all. Flawless experience.MICKY M.
Great service, accommodated my needs even as my needs changed.Olusola K.
Staff there was great. Process was quick and easy.GAIL H.
Great customer service!Ed H.
Le client n'a pas laissé de commentaire.JASON F.
Le client n'a pas laissé de commentaire.Shannon K.
No recommendation. Great service.Robert S.
The location was convenient, clean, plenty of inventory, great hours. and the people were very friendly. Will use again on the future.BRANDON C.
Server was down, but the gentleman on duty was very patient and able to get each guest taken care of and was as quick as manual inputting everything would allow. Returning the vehicle was simple and he greeted us when we pulled up.Brittany C.
Showed up 5 minutes and was told I was too early. Reserved 3 dozen moving blankets, was told I didn't need that many. It wasn't rude, it just wasn't great serviceMyles M.
The lady that managed the location was helpful, knowledgeable, and quick. She effectively and efficiently answered questions and completed transactions with courtesy and skill.JOHN T.
Le client n'a pas laissé de commentaire.MADELYN D.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.MATTEO G.
Nothing, good jobDANIEL T.
Provide more areas to park and update the drop box picture.DORIS E.
I was impressed with the care shown during check out. Service was quick and all equipment checks done well.James D.
Le client n'a pas laissé de commentaire.RICKY S.
It was helpful when they answered the phone.MYRANDA C.
Staff was super nice and helpfulDARYL L.
Truck needs maintenanceAryanna A.
Le client n'a pas laissé de commentaire.Dylan L.
Le client n'a pas laissé de commentaire.PHILLIP H.
Business was a one man operation. My appointment made before hand was for 9:00 AM and I was the first appointment after arriving on time. I found myself waiting for my equipment because of the lack of staff available to assist people waiting for equipment that had not been available when the day before. Not the fault of the operator of the store but none the less it still caused a backup in being able obtain our previously ordered trailer in a manner. Office was very busy and it was the end of the month. I am not complaining. Just observing. Operator busted his but helping people and was very courteous and efficient. New his equipment and business very well.DANIELB T.
Hard to park at this location with the trucks taking up a lot of the spaces. Truck broke down and had to wait 2 1/2 hours for a tow.THOMAS H.
My van was parked behind a locked gate and I was not provided a gate code to get in. It took 30 minutes to get ahold of a U-Haul rep that was able to get a code to let me in.Kevin L.
Le client n'a pas laissé de commentaire.Stephanie B.
Scott was very professional and friendly. Excellent multitasker. 10/10 would visit againALLEN H.
Le client n'a pas laissé de commentaire.STEPHEN C.
Le client n'a pas laissé de commentaire.Judy R.
Staff are very nice .REDENTOR B.
Love this place always kind and considerateLISA S.
They charged me over 170 to use the truck one way and only gave me 40 to move to my house. Well the move itself was over 50 miles but didn't tell me I was limited to 40 miles. For one how do u give someone not enough mile to move and then to return the truck. They didn't tell me about limited miles nor nothing about charging for extra miles. Well if I was to rent the truck for intown move and return it to the same location it would only have costed me around 150 but no I was charged over 170 plus 12,99 for a appliance dolly after the fact of the payment because he didn't listen when I told him I needed one. Then they turned around and charged me another 31 dollars for extra miles. This uhaul is a joke. They really need to learn how to explain everything.KEVIN W.
Scott was awesome. Really helped me out with a last minute rental.SCOTT F.
Not a thing.MARIA ELENA B.
The customer service was excellent...they were very willing to assist me in any way.ANNE M.
Ms. Kathy was so nice and helpful. I had did the reservation at the wrong location and she changed it to the correct location to accommodate me. I would recommend this location to anyone that is moving. Made my move fast and easy.COURTNEY B.
Office personnel was awesome and friendlyNICHOLAS A.
The gentleman who took care of me was helpful, efficient and friendly.HERBERT L.
In shop representative is very friendly and helpful. Appreciate his service.YU K.
Le client n'a pas laissé de commentaire.Jake M.
I appreciate their help and patience in testing the hitch electrical hook-up.Terry Z.
Staff was super nice and helpful!!AURORA H.
The rental agent was descended upon by several customers at once when he opened at the published opening hour, but did a superhuman job juggling customers and equipment and contracts and gates in a jovial manner. The customers were also patient and behaving well - it was all good.THOMAS B.
Le client n'a pas laissé de commentaire.Carla F.
Van was very clean and drove well although it does have road noise. The lady who checked me in and also set up my reservation was very nice, efficient and informative. Good employee!GREGORY H.
Le client n'a pas laissé de commentaire.MELODY D.
I informed the location attendance when I returned the truck that I got, that it has a problem with the steering wheel because it pulls to the left in a significant manner, making it difficult and unsafe to drive.SERGIO R.
Le client n'a pas laissé de commentaire.Sheldon D.
Nothing here. Gentleman was nice and professional, equipment was new, well-maintained, and ready when I needed it. Returning it was easy and the app workflow was nice being able to photo-document everything for record.DUSTIN E.
Le client n'a pas laissé de commentaire.Corey E.
Le client n'a pas laissé de commentaire.Bryan L.
I was charged 15 dollars upon returning the trucks. I still don't know whyestevan R.
Le client n'a pas laissé de commentaire.Karen H.