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janice e
Customer Reviews for Moore Lumber & Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had to go from Denver to Bailey to pick this truck up. Very poor service.
Andy LThe drop off in Bailey is the best Uhaul I have ever worked with .The staff is helpful friendly and quick and very nice .
Lonnie KEveryone was wonderful and helpful
MICHAEL CThe staff was extremely friendly, and the location was pleasant with convenient parking. They documented and reported all the issues the rental truck faced during my cross-country journey.
Kayla MThe staff at Moore lumber were helpful and excellent. But my problem was with uhaul corporate. After making reservations at a Denver location six weeks in advance, I was told at my pickup point that I had to drive to Bailey for my rental, nearly an hour each way. I drove by other uhaul locations with the equipment I wanted but for some reason I had to drive out to Bailey. Reservations mean very little to uhaul. The equipment I rented had two dents, a shudder when it was loaded while driving down the highway, and two very worn tires that gave me little comfort. I will only use uhaul again as the very last resort.
JIM BCalled the night before to see if a car hauler trailer was available for the next morning, was put on hold for 10-15 minutes, then lady came back on & said they didn't have any available. This is only about 5 minutes from my house, I drove by & they had 5 car hauler trailers there. My wife made a reservation online, I showed up before 8:30am, 1 was gone, U-haul was there to pick up 3, but they still had the 1 available. I was able to rent it & return it before 4pm that afternoon. But I did make a reservation for another down in town just in case there weren't any available, don't know why they told me they weren't available. I don't think they want to take the time to rent them as it is a hardware store.
Ken CThe people at Moore Lumber were terrific... U-Haul however sucked. They charged me for 2 days instead of 1...then they "fixed" it...but when reviewing my bank account - I see they deducted the charges THREE times...I'm STILL dealing with this...
Carl SAnother great experience at Moore Lumber drop off!!
David WGreat place for dropping a U-Haul rental! Very helpful!!
David WGreat people,
Pedro OGreat! Super friendly, great service!
David WThis location provided EXCELLENT service. Super friendly and skilled!
David WExcellent service
ROBERT VVery disorganized
STEVE JThe customer service here is always the best!! These guys are great!!
Raina CWe reserved a trailer in Highlands Ranch, CO, which is about 10 minutes from our house. The day before we were set to pick up the trailer I got a message saying they didn't have one and they moved to the pickup to Bailey, which was 90 minutes away and 40 miles into the mountains. The facility itself was fine, but the last few reservations we have had with Uhaul, this has happened. There needs to be a better way for reserving equipment (or not letting you reserve equipment if there is not inventory at the site chosen)
JEFFREY SAucun
Charles GBooked 36 furniture pads they had none. This should show up in your booking system
John STrailer has roll-up door which is hard to open when load shifts. Door better.
Steven CTook a while uploading pictures of my drivers license because of cell service is limited Thanks for helping hook up the trailer
ANNE MWould give them 10 stars if I could! Great people, especially Gerry and Dave. Went over everything on the truck, fixed a problem on my contract. By the way, this is the coolest hardware store in the country in a very cool little mountain town. Had to drive 2 hours to pick up the truck (NOT their fault) with it being one of the best drives in Colorado.
Reta LThank you for your problem solving skills and getting me out on the road with a safe trailer. Thank you for the laughs as we worked though the problem. What a great warm and inviting personality..
Ryan HAll went well.
Steven CThe couple that owned and worked at the location were very warm and gracious however the UHAUL rental process is so bad I will never rent from them again. We had to drive 30 miles from the rental location, I originally requested, to pick-up the rental vehicle. Upon arrival location was closed as the hours of pick-up were outside the store hours. Thankfully the owners were there and made an exception and assisted us. The day prior I called to confirm my rental with a UhAUL dispatcher, when she said the location would be closed and the vehicle keys will be hidden somewhere on the car I knew we were going to have problems. This is unacceptable service, we will never rent with them again.
Gregg MEveryone there were friendly and very helpful.
Tammy WExcellent customer service provided by Dawn on pick up and return.
Ricky LI returned the trailer the night I rented it(after hours), but went the next morning at opening to make sure I wouldn't be charged the 2nd day and got the receipt today with the full charge. I intentionally worked hard to safe $30 and still was charged. That's poor business on the Uhaul companies part.
Matthew TThe staff were extremely friendly.
Rhody DI asked for a tow trailer, and was told I could get one. All emails from UHaul said I would get one. But when I arrived to pick up the trailer there was a dolly and the nearest trailer was 300 miles away. Why can I not be informed on a timely basis that what I wanted was not possible? Next time I will be looking at other companies for trailers.
John RLights on the back of the trailer were not all working. We would have expected that would have been checked before we picked up.
Michele AThe people at Bailey were very professional And helpful
charles sThe Moore Lumber & Hardware location was great. The problem was everything else with U-Haul customer service (and general customer experience) leading up to that. What a mess. I wasted so many hours.
Arthur ZDawn and Jerry did a great job; no need to improve.
joan mVery friendly and quick to unhook the trailer and get me on my way
Steve MWhy send me 25 miles out of my way when there was a u haul dealer in conifer? Again, unnecessary stress and mileage after a long trip!
Harry CVery knowledgeable staff and helpful
MARK GBy not hiring some street cheap labours that do not know how to secure the vehicle on a transport trailer and could possible damage my vehicles. Also do not tell me you have a truck in stock then change the words.
Lucas KStaff was very courteous and helpful. They have great customer service!
Starlight CPersonnel were cordial and efficient.
GARY PVery friendly and helpful.
JEFFREY LHave furniture pads and furniture dollies available.
Victor BThese people are great. No problems. But the original pick up place in Conifer KOTM outfitters or something like that is a total joke this guy never showed up and we wasted a half a day trying to get a truck. Will tell everyone I know not to go there.
TOM TYou require online check in, but this store is in a remote location with no wifi available to use.
Tracy FThe trailer was fine but was very dirty on outside. Interior was fine.
Jeff KGet ma a location that's not 50 miles from my house
Gary CI had a good experience
David KThe woman that helped us was an incredible resource and customer service agent. Absolutely made the experience top notch. THANK YOU!
Katie FThe sales team is VERY Courteous, The lovely lady knew her paperwork to rent the trailer, knew where the products are in her store. Unfortunately neither of us knew that one cannot lock the trailer hitch to the ball as I wanted. I ended up purchasing a $9 unnecessary lock. The gentleman knew how to inspect and hook up the trailer. However neither of us was aware that my hitch needed to be"flipped over" to raise up the trailer away from the ground.
charles k