Nice group of employees.
TONY F.
Customer Reviews for Morales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful staff.
Matthew S.Staff was very helpful and courteous. Everything went well with my rental .
Paul W.Great Service Thanks
Sherri B.Extremely friendly and helpful, highly recommend.
Mark A.My card was charged $86 instead of the $78 listed on my receipt, but the people were pleasant
Angela W.Excellent communication and friendly service
Chad J.Friendly and fast service…5 stars!
Carolyn D.Very friendly and accommodating.
tim G.OUTSTANDING WORKING EQUIPMENT🔥🔥🔥👌🏾‼ï¸
Tommie K.There was a mis understanding in drop off, on paper print out we dropped off at nearest location. However not noticing I had received a text to drop off at a different location. Once we put keys in drop box, we could not do what text said. Other than that, everything was fine.
Dana A.Nothing, the experience was great and the employee was wonderful!
Michael C.All good
Gibert F.Customers need to be told there is a lock on the gate after hours and how to get in when choosing this facility. We were fortunate enough to have someone else dropping off their truck who had the lock code.
Leah C.April at the pick up location in baton rouge was an excellent help. The person at the drop off location in kingsport was fantastic as well. Very pleasant experience on both ends.
Michael P.Great customer service! I will be back.
Jacie G.The rental agent connected the trailer chains low and when I said something she said I can reconnect them. Also, she didn't check the trailer lights and I had to ask her to do that. I also rented a utility dolly which wasn't given to me and I had to come back to pick it up.
George N.The lady that helped me was SUPER NICE AND FRIENDLY AND WENT ABOVE AND BEYOND MY EXPECTATIONS. SHE WAS THOUGHTFUL AND CONSIDERATE. I never got her name but she was there by herself Tues Aug 9th. Please acknowledge her as she is OUTSTANDING
Everett J.Great customer service on getting me a truck at the last minute. My reservation was made on July 2, yet no truck was available withina 50 mile radius when I went to pick up my Uhaul on July 28. Luckily, someone returned their truck and trailer exactly when I needed to my equipment. The truck was not cleaned because it had just been returned and only had 31 miles of gas in it, bit I was super thankful to even the equipment. The back of the truck was also wet (it had been raining every afternoon), so my bed got wet in one corner. The previous user had a dog in the cab and it smelled awful, plus there was dig hair flying around the cab. Very nasty and unbearable to breathe, but again I had to make due in order to move out of state on time.
Aisha C.Reserved a truck from noon Friday to noon Sat, When I went to pick it up I was told to have it back by 7 AM, that it was reserved for someone else. Because of constraints had to return it at 3 AM
Henry B.Rien
Denita S.The service was great. They were easy to work with and was very accommodating. Would definitely recommend to everyone
Justin G.Pickup time was pushed back four hours and the truck did not have a dolly inside
Gabrielle M.Made it very easy
Holly L.The staff members at this location are nice and helpful. Howver, the loading ramp at the rear of the truck was covered with dried mud and the floor of the driving cab was dirty. The cab area reeked of cigarettes. On the other hand, tjecstaff was superbly helpful.
Kevin C.Friendly and courteous service. Very clean and accessible location.
ROY B.love the friendly people
diedra C.improve your mobile phone process, i was not anle to share location
Charles M.Service, facility and uhaul equipment was all outstanding. I could not have asked for anything better.
Lloyd S.Reservation system is horrible
Donald J.Staff was so helpful and friendly! Moving is always a stressful experience but they made this the most pleasant leg of the whole trip! Equipment was satisfactory and well maintained. Thanks so much!
Jennifer A.I think that Morales U-Haul is the best location I've ever used. Friendly service, good equipment… who could ask for more?
Brandon J.April was so patient and helpful during this hectic time.
Kirt C.Hurricane Ida and resulting power outage probably caused most of the problems for this location. I had to call drop off location to get info on trailer to be picked up, and complete payment process. An employee, who was not the normal handler of the U-haul rental process, was extremely helpful.
JIMMIE G.This experience was terrible. It wasn't the location but uhaul's customer service. We were promised one thing and given another. I had to accommodate the lack of logistics and paid for additional gas and mileage. The app experience was atrocious. I will never rent from Uhaul again. The location was the only decent thing about the experience. They were nice and attentive and had to clean up customer services mess ups. False promises and burden shifting to customers is not how you should do business. I called to address this and after multiple waits of over 30 minutes on hold to be transferred to another wait on hold is nonsensical. But to finally be told I would be called back and receive no call back shows that this is by design and not some outlying, one off customer experience. You literally engage customers in a war of attrition when they detrimentally rely on your promises. Shame.
Miguel R.