Moran Leasing & Storage
(Concessionnaire U-Haul dans le voisinage)

1370 évaluations

198 Great Rd   Acton, MA 01720
(Rt 2a)

(978) 266-9714

Heures

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Pour nous contacter

(978) 266-9714

198 Great Rd
Acton, MA 01720

Heures

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GELCIRA MARIA M.  |  Expérience générale 
Évaluation :
5

Very professional staff.

Ralph A. 
Évaluation :
5

Everything was top notch for real. I even had to call store later that day to ask where hazzard lights were. The guy went to check another van on the lot just to be sure he was right. Got back to me quickly. Will be back.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

My experience was great I got the advice i needed before the trip, and Matthew was great about adjusting for my error on my reservation. I received excellent communication and professional service! The online checkin and return was straightforward and convenient My van drove sluggish in the lower gears but was great on the highway

Irene W. 
Évaluation :
4

My truck was wet in the inside. There was water all over the floor and wasn't dried out. I had to clean it before I started moving.

AMit P. 
Évaluation :
2

I am currently investigating a 25 $"cleaning fee" that may be related to missing/unfolded moving blankets...

Jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
1

This is the 3rd time I have rented here, staff not friendly and vehicles never clean and this van had over 100K miles on it.

Astrid W. 
Évaluation :
3

As expected. Thanks.

Eric B. 
Évaluation :
5

The uhaul portal was giving me trouble and the operator at this site stepped up, reached out and took control and made the experience terrific. His actions streamlined and simplified my interactions and I am grateful for his help. I have rented and suffered through the portal a couple of times. But I really appreciated having a human step in.

mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neta K. 
Évaluation :
5

Merci.

Abigail O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

Appreciate having guaranteed truck reservation making sure the truck was available as per rental agreement.

Peter Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

Maybe go over the off hour return process ahead of time. It was pretty involved. I was able to follow along on the app, but maybe giving more awareness when I signed up. Just a suggestion.

jeremy W. 
Évaluation :
5

Very happy with the rental and the location. Pick up was quick and pleasant. Online drop off (www.uhaul.com/share) was unclear about whether it actually closed the transaction out, but I got a receipt in email this morning, so all well that ends well.

RETO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
5

Great Service. Will definitely come back. I highly recommend

Rodney H. 
Évaluation :
5

App based vehicle pickup took longer than expected (or in person pickup) and had to try twice before eventually getting “approved.” Delayed start to move plans as a result but not due to any issue with this location specifically.

Daniel H. 
Évaluation :
5

Small thing, but you asked: Make it obvious how to turn 10-ft truck's box light on in the dark from inside with my cargo. Like a little placard where a home's light switch would be maybe?

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel H. 
Évaluation :
5

Very friendly and professional staff. Je les recommande fortement. 

mei J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

i got pulled over by state police because the registration on the truck was expired by over a month. the truck was dirty and it was stalling out. i could not go over 25 mph.

SUJEIRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Fries C. 
Évaluation :
3

I was given a 25 $charge for a missing blanket. I have no idea if I was given twelve blankets to begin with, I didn't count. It was a pretty negative way to end my experience after returning the truck 15 hours early.

Robert M. 
Évaluation :
3

The air conditioning didn't work.

John N. 
Évaluation :
5

Better shock absorbers on van.

Barbara S. 
Évaluation :
5

The online check made the process easy on the day of vehicle pick up. The van was very clean and in great condition. I'm very satisfied with my UHaul experience.

Andrea C. 
Évaluation :
5

I arrived after business hours but the lot and key drop off area was clean and easy to access.

Theodore R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
5

I wish the sales associate had mentioned the automated return process. It took me some time to figure out. I've put the van keys in the box byt the time I figured it out and had to take pictures from outside.

Swati S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
3

I wasn't informed about the insurance fee and would have contacted my own insurance company prior to the arrival time had I been informed There was some trash in the van left by a prior renter.

david A. 
Évaluation :
5

Rien

Oscar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramu B. 
Évaluation :
5

Easy check in and return, helpful staff. Equipment was relatively new which was a nice bonus.

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose P. 
Évaluation :
5

The app didn't work. I was supposed to be able to pick up the truck early and it told me o come back at the opening at 9AM. Ilost two hours of driving time.

Doug P. 
Évaluation :
5

Nothing ! Excellent service and vehicle. Merci.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fredrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia A. 
Évaluation :
5

The staff at Moran Leasing is the best - all of the people working there are courteous, efficient and very helpful. I've rented vans from this location multiple times and have always had great experience. I feel lucky to have this location close to where I live. I truly appreciate the excellent service provided by the staff there.

Xin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Hello I made mistake of returning keys before filling out return app on y phone. I returned van at 3 pm but my battery was dead and only realized I was supposed to do stuff in it at 845 pm Therefore my pictures are not accurate. Thanks

ARVIND R. 
Évaluation :
4

The entire process was easy and convenient. Pick up and drop off were seamless. The equipment was great. I thought the office would be open until 6 PM but they closed early, which is fine during these weird COVID times and the drop box worked fine in the absence of the office.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM W. 
Évaluation :
5

Can't think of any improvements. Best rental experience I've ever had.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris L. 
Évaluation :
3

Your rates were not accurately presented in your advertisements or over the phone. The 69 cents per mile was not communicated in either. My first truck had low air pressure in one of the tires. I had to change trucks before leaving the site. This should have been quality checked before taking the truck. Your survey needs to use a 5 point scale vs. yes or no if you want accurate feedback.

Rick L. 
Évaluation :
4

Very easy to work with the attendant. The only concern was that the check engine light came on immediately. I wished that the location had ensured that things like that wouldn't happen for their customers safety. Other than that everything went well.

Heather C. 
Évaluation :
5

Good condition. Safe to drive

CHANG S. 
Évaluation :
5

Excellent customer service. Wonderful experience

Luke A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Locked key inside truck before drop off... so I wasn't able to accurately complete photos and mileage etc. this should be clearer in the box... “do not drop key until ...” thanks otherwise smooth ecperience

JOHN P D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiancong H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris M. 
Évaluation :
5

Highly convenient location and super easy drop-off. No fuss, no muss. I would easily rent from/drop off at this location again.

HUGH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Realistically, nothing. I with the trucks had bluetooth so I could play music. But that's about it.

Sarah R. 
Évaluation :
5

Ten ft. Truck I rented,had SERIOUS brake problems. It was unsafe to drive on he highway. Maintenance needs to be better.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shyhing P. 
Évaluation :
5

Everything was excellent

Roger E. 
Évaluation :
5

Everything was great!

Roger E. 
Évaluation :
5

The location and truck were great, but using the app for check-in and check-out was so bad. Repeatedly froze and had to close out and restart. Incredibly frustrating and delayed us by more than 30 minutes on both ends.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
5

Merci.

Rich G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dari D. 
Évaluation :
4

Fix the truck so it runs well

Carol A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE K. 
Évaluation :
5

I had a great experience with U-Haul

Francis U. 
Évaluation :
5

Agent was great, awesome customer service

toni B. 
Évaluation :
5

I tried to use the app for no contact rental and it wasn't working properly. The person who was working couldn't have been more helpful with the process. Another thank you to him.

Chris R. 
Évaluation :
4

the first van wasn't there, the second one smelled like horses and was dirty, dried mud in bed and drivers seat..I wiped everything down with clorox as a precaution because I wasn't sure it had been cleaned and thats the first time I haven't received a rental with a full tank of gas. I returned full though!

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
2

My Van was there but I had no access to the key, no code to the key to get it out of the lockbox. I wasted an hour of my day on the phone to get them to get me another van.

Todd M. 
Évaluation :
2

Poor vehicle quality

Sribalaji L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Very good service and easy in easy out.

thomas D. 
Évaluation :
4

Your reservation software kept asking me to prove my identity via an eMail with a one-time code because it didn't recognize my computer. What is wrong with accepting a user name and password in an environment (moving) where computers might change??? And then your no-contact pick-up procedure was lousy. We had no idea all the stuff you would make us do like taking photos of the odometer. Your people could do that quite nicely. Who wants to do more than drop off the vehicle and the key after a long, tiring day of moving??!! Stupid.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vadim K. 
Évaluation :
5

SUPERB customer service at the desk. Check-in was simple, terms of contract were reviewed clearly; truck was SUPER-CLEAN and rode like a dream, even when stuffed with our furniture. Return was equally simple, with warm, friendly ,helpful desk. --For what it's worth, I've rented U-Hauls all over Boston & MetroWest, and this agent was the most dencent and helpful of any, EVER. Good location too, ample parking and turnaround space; Dunkin Donuts just a few doors down. :-)

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monette V. 
Évaluation :
1

The van that I rented was the worst smelling vehicle that I've ever been inside of!!!!! The rental agency could not process my cc and put it on hols overnight. They said they would process the charge on the following and would send an email receipt to me. The next day I had to call them and ask to process the charge. There are too many other U-Haul agents to ever have use Moran Leasing again, and I will not!!!!

alan L. 
Évaluation :
5

Great web-based reservation and location pickup experience.

Robert B. 
Évaluation :
5

Very easy to rent. Highly recommend this location.

Carol and Ernest S. 
Évaluation :
2

We rented a 10 foot truck for 2 days. The truck had some mechanical issues and looked like it had damage to the front end from a hit. The gasket seals on the doors were letting wind in and whistling loudly. The gas peddle tended to surge. With rear wheel drive, we got stuck in 2 inches of slush on a flat asphalt surface. It slipped on the smallest amount of ice and traction was not good. Service was spotty but good when I got it. During opening hours, I could not always reach someone (short staffed?).

Lynn C. 
Évaluation :
4

Be nice if the inside units were accessible on Sunday.

Howard L.  |  Expérience générale 
Évaluation :
3

Large gap under the storage room doors mean dirt can blow into your units when others sweep or the door is open. Not a dust free place. Hallways never seemed very clean.

VALERIE K.  |  Expérience générale 
Évaluation :
4

Very helpful and friendly staff. Secure facility. Clean.

JOANNE B.  |  Expérience générale 
Évaluation :
5

Everything went smoothly with no surprises.

mark h.  |  Expérience générale 
Évaluation :
4

No frills no complaints. Well run operation.

Charles T.  |  Expérience générale 
Évaluation :
5

It was always a pleasure to see Perry's warm welcome behind the desk -- and the whole staff is very helpful! The consistency of staff and procedures made it easy to feel good about our storage there.

PATRICIA BRITTON P.  |  Expérience générale 
Non reviews have been submitted for this location.

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