Moving is stressful. Francis made this process easy.. She was friendly and professional. Thank you for your help.
Melissa T
Customer Reviews for Morehead City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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In reference to my final bill, I was charged more than what my original receipt said. I responded to an email asking about my experience and I mentioned this in my response, but I have not received any correspondence in return. There was no reason for the charge, as I returned the truck early and clean. Unacceptable.
Patrick YVery helpful with drop off.
Trenton BMy only frustration was I was told to delivery at 7 am but they don't open until 9 am and have a gate. No code was provided to me and UHaul reps couldn't obtain a code so I had to leave and return at 9am
Jacob RAbsolutely the best U-Haul experience I've ever had and I would highly recommend it. The drop off was easy she was friendly and very helpful
JENNIFER PThe pick-up experience was the WORST ever. The truck was behind a gate, requiring a painful on-line check-in process. Once we gained access and opened it up there were no keys, and no sign of the blankets and appliance dolly we had ordered. After 30 minutes of frantic calling, we had to drive 20 miles away to another dealer to get a truck. On the other hand the U-Haul Regional manager and the wonderful folks at Sinclair Motors in Beaufort were lifesavers. We can't say enough good things about them.
James FYour requirement to take a Photo of my drivers license is a direct violation of my privacy. You claim that you have encrypted internet, but the agent who took the picture of my license, using her private phone doesn't have encryption. I would rather purchase a trailer than divulge my privacy to t public company. I will not be using U-hauls again and I will be contacting the AG of NC requesting an investigation into U-hauls internet security systems as well as U-hauls privacy policy.
Richard KIt was a very easy and was delt with quickly and as it turned out very good experience all round. So I do not think it needs any improvement .
Roger BPolite, prompt service. Willing to answer all questions and provide excellent customer experience! I highly recommend picking up or dropping off your U-Haul at this location.
Joseph KRental pick up and return went very smooth. It was a pleasure doing business with Zach for my trailer rental.
Richard GThe location was excellent, but I found the overall cost to be excessive. I will find alternative ways to transport in the future. Merci
JAMES PThe young man working there was so pleasurable to work with. Very kind and on the ball!
Donna Kaccomidating and friendly.
LINDA MFrancis was terrific. Great customer service.
Robert HStaff was kind but not very knowledgeable about how the trailer works. We also got a run around from Uhaul because our equipment was not available at the pick up location and we had to go to 2 separate locations to pick up the truck and auto transport. I have yet to receive confirmation of my $50 equipment guarantee reimbursement.
Kelsey JAlmost impossible to hook trailer off/on by yourself. Very heavy tongue.
Harvey CFriendly staff and quick service!
Tyla PNeed non smoking trucks
LARRY RThings went very smoothly. No complaints.
cameron gStaff was on sight, attentive and very helpful!!!!!
Adam RI been trying to call your toll free number and see why I was charged so much.
Steve AWE T TO 3 LOCATIONS. NOBODY WANTED ME TO DROP THE TRAILER THERE. AT THE THIRD LOCATION THE ATTENDANT COLLED SOMEONE ON THE PHONE AND RELUCTANTLY AGREED. THE OLACE ON MY PAPERWORK WAS UNATTENDED AND NOPLACE TO PARK THE TRAILER
Sam D