Customer Reviews for Most Convenient
(Concessionnaire U-Haul dans le voisinage)

92 évaluations

569 Lancaster St W   Kitchener, ON N2K3M9

(519) 742-0707

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(519) 742-0707

569 Lancaster St W
Kitchener, ON N2K3M9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 9h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Friendly staff and an easy check-in process. I've used "Most Convenient" to rent U-Hauls for two moves (2016, 2021) and the process has always been positive.

RYANWILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLEM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICKEYA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICKEYA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul H M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
3

Service was amazing... it was just tricky because of the construction to get to the location which added extra kilometers but the price and service was wonderful.. Would definitely use again

CATHYL K. 
Évaluation :
1

make sure that you have the vehicle that the customer has requested. Don't give them something else that they didn't ask for. I have been through this problem many times with Uhaul

CHRISTINEA T. 
Évaluation :
5

Staff was super friendly and helpful!!

Sven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COSIMO P. 
Évaluation :
5

Nothing with regards to the location....my complaint is that you guys overcharged me twice...and twice I have told you not to charge my credit card until a manager calls me and still have received nothing. Can someone please give me a call before I escalate

ERIKSTEVEN B. 
Évaluation :
5

Great service. Truck was clean and ready. Easy return. Perfect and affordable.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald P S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivek R. 
Évaluation :
4

Everything went very smooth. No waiting.

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEJAS D. 
Évaluation :
2

The Truck leaked gas and I put gas in it and told the attendant as well as tried to call for emergency services and I received my bill and no one cares that I had proof that I put gas that it leaked out and still they charged me for gas about three times more than I used and already put in the truck. When I told the owner/agent he apologized but still charged me.

ALICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEJAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAURABHSUDHIR C. 
Évaluation :
5

Gas should always be full

CHRISTINEM M. 
Évaluation :
3

Oil leaked out onto my driveway, wasn't able to lock the door as the key didn't work on it so I was to told leave it open. Inside was in pretty rough shape. Got the job done, but def not an enjoyable ride.

ADAMJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMRITPALSINGH S. 
Évaluation :
5

Great service, very easy process and the truck was in excellent condition -thank you.

ILIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan N. 
Évaluation :
5

It was a great experience. A 5 min walk from my location. I will be using this service again when I one day move out.

Carson N. 
Évaluation :
4

There was no problem with the location. But, UHaul changed my reservation such as location, time, etc. Also, the dollies were not available.

SOHEIL S. 
Évaluation :
5

The gentleman let me know that the previous person had not cleaned the truck before I came for it. I appreciate the honesty and that we got to use blankets to put in the truck to protect our stuff. Definitely will recommend this place to others.

Stephanie S. 
Évaluation :
5

I am always welcomed when I use this location. The owner is friendly and helpful. I will use this location again in the future.

KIRKL R. 
Évaluation :
2

Late penalty (@ 1,5 x total rental cost) seemed arbitrary and was not clearly stated on contract. Late penalty was listed as 03-cleaning on receipt, which was not required and never happened, making me question how this penalty was actually assessed. Overall, not a great experience.

Trevor Daniel H. 
Évaluation :
5

Nothing. It was a very easy process :)

Kristen L. 
Évaluation :
5

Well done

Christos Z. 
Évaluation :
5

Excellent service à la clientèle

Ravindra S. 
Évaluation :
5

Most Convenient U-Haul was a wonderful, professional experience. Than You!

DAVIDW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHISH G. 
Évaluation :
1

I called to rearrange my pickup time. They give me another time later to go there. Surprisingly, when I went there at the confirmed time they were close. You can imagine all my other arrangements for moving were completely blown up. I don't know what else to say except I'm sorry for such careless service.

Ali G. 
Évaluation :
5

Great service

DAXITH C. 
Évaluation :
5

The gentleman who processed the rental was very pleasant, accommodating and helpful. I very much appreciated his customer service.

PAULJ F. 
Évaluation :
5

The gentleman at the counter made my life much easier. He was very personable and provided the best service I've had with U-Haul. Thank you sir!

Brendon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERANCRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA Z. 
Évaluation :
5

Super nice customer service.

Tejas D. 
Évaluation :
4

Equipment was clean but the windshield wipers were loose and a hazard should someone drive in poor weather and not have the means to repair the wipers on the road. The passenger side did not move without tightening, and the driver side wasn't much better...

Rebecca M. 
Évaluation :
4

The aplication entry in computer was slow. Not sure if the whole system is slow or just this location. Othervise the whole process was a plesent one.

DIMITRIJE M. 
Évaluation :
5

The service was amazing.

NAYEONG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
4

The gentleman who helped me was knowledgeable ,proficient and all round good guy ....would definitely go back

DAVE BRUCE R. 
Évaluation :
5

Super fast and effortless check-in and check-out! Plenty of space to park as well. 5 star hospitality!

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWNI LYNNE DEE F. 
Évaluation :
5

Great service! One stop shop for great pizza and all other goods. Truly the "Most Convenient" convenience store!

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arleen G. 
Évaluation :
5

There is nothing I loved the service

Krystal K. 
Évaluation :
1

Representative at store, over charged me promising that U-haul would reimburse me for the extra charges. Charged me for 16 miles vs what a told him would be a 16km trip maximum. What should have been a 29,61 $ purchase, ended up being 52 $. Also was charged a return late fee for 20 $but was never told, picked the truck up at 7pm and returned it by 8:20. Ridiculously bad and shady service at this location that I would never recommend. Will not use U-Haul again unless fully reimbursed for all of the ridiculous extra charges and poor services from their representative.

JOSHUA CHRISTOPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY ROY K. 
Évaluation :
5

Neighborhood U-Haul is the only way to go. Accessible, friendly, convenient locations and fast service.

KIRK L R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ADAM D. 
Évaluation :
1

I rented my vehicle online at this location and when I showed up at the location I was forced to go inside the store and sign the paperwork and provide all the details I already provided online. I've rented uhauls before online and it's simple Rent, pickup, and return your truck 24/7 without having to come into the store. When I questioned the guy at the counter about why I was being forced to come in and sign paperwork, The guy at the counter argued with me and told me to rent a vehicle elsewhere like wth?? The vehicle was also not cleaned from previous renter, no washer fluid and the brakes were squealing on my vehicle.

JON N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH ANN B. 
Évaluation :
3

It's not the guys fault at all at this location, but truck was given away for myself and others and I had reservation. He said it's not his fault. Actually U haul said it's ok to give it away to a customer who is actually there and therefore there goes your reservation. This is very bad Pratice U haul conducts

ZEESHAN ALI RAND N. 
Évaluation :
5

Excellent customer service! :)

CHRISTINE LYNN P. 
Évaluation :
4

The reservation center needs to communicate with your rental locations better. I asked for the truck for 48 hours and the reservation center never put that on the computer system. The agent was calling me this morning wondering where the truck was.

WILLIAM A D. 
Évaluation :
3

For the convenience, the location was suitable. Everyone has a different standard they live by. As the cleanliness of the Van - the windows and mirrors were dirty, the door pockets, cup holders, dashboard, etc could have benefitted from a cleaning. As well, the Van smelled of smoke. The Staff person was very helpful and provide good service. Merci.

Katherine S. 
Évaluation :
4

They did not have the truck I originally ordered but the store owner was very helpful

THOMAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan A. 
Évaluation :
5

Honestly the best U-Haul location to deal with! Very friendly staff, and usually have a good availability of vehicles to rent out!

Benedict R P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOREY GREGORY K. 
Évaluation :
5

Staff was great, very fast & friendly! Truck was ready to go! Great location to deal with!

Benedict P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TURNER JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN RONALD C. 
Évaluation :
5

Great location, owner was so sweet

MACIE MARY KATHE P. 
Évaluation :
5

Very friendly

Bruce N. 
Évaluation :
5

My experience was excellent. I had a few questions mid way and found both associates i spoke to were very knowledgeable and extremely helpful. Not sure how it could have been better!

CAROLYN ANN B. 
Évaluation :
3

I rented a large van and went to pick up within 15 minutes. When I arrived, the only van at this location was already given to a customer who had a reservation booked earlier but was late for pick up. The system allowed me to reserve it but it was already given to another customer. The system should hold vehicles reserved for a period of time as I had to pay more due to mileage on the vehicle one size larger.

Emily H. 
Évaluation :
5

I honestly cannot mention a thing they didn't do well! Very friendly and chatty upon entering the location and were very informative and kind on both the pickup and return process! I will definitely use them again!

AUSTIN GRAIDEN K. 
Évaluation :
5

Everything was superb!

CARA H. 
Évaluation :
5

This location is awesome, entirely easy process and great customer service. I screwed up part of my order and the fellow there kindly changed my account and updated the bill. I'll never use the downtown Kitchener location again, always this one.

Alexander C. 
Évaluation :
3

Cleanness of the the truck cabin was deplorable - sticky steering wheel, greasy cup holders, dirty floor, cigarette box lying around. Cleanness of the truck bed was ok.

Gustavo Henrique Z. 
Évaluation :
5

The staff was very courtesy and professional.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES P D. 
Évaluation :
5

I was looking for a trailer. None were available. I larger inventory would be nice. Thanks

nick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BAAZVEER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

After a terrible experience at the Hasty Market pickup location on westmount this place was a blessing. Great service and store at 569 Lancaster.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george G. 
Évaluation :
5

Andy was a great help today!

Ademakinwa I. 
Non les évaluations ont été soumises pour cet établissement.

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