Évaluations des clients Motel Marion LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Motel Marion LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Brian M. le

Évaluation :

They lied about the contract after I specifically asked. It wasn't until I turned the unit in did I find out. Never do business with this place again. Marion Motel.

Sarah B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark L. le

Évaluation :

Le client n'a pas laissé de commentaire.

harry m. le

Évaluation :

Very friendly and knowledgeable people

karry a. le

Évaluation :

Le client n'a pas laissé de commentaire.

marie H. le

Évaluation :

I was charged for things that I told the person no I did not want. He was rude and didn’t seem to know what he was doing.

shane w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tammy L. le

Évaluation :

Couldn’t adjust the mirror, window handle end was broken so it was very hard to roll down mirror to look out to see. Upon return the associate was very rude about coming about to check the truck & snapped at me when I explained I was exhausted from moving & didn’t have time to get gas. He acted as if I was stealing from him although I had a time limit to get the truck back and I’m a single mother with a chronic pain condition and auto immune disorder. Also I needed info on the 6 digit code for the movers to get paid and he was like I don’t know you should know that that’s your responsibility I guess you will have to call the number try calling Uhaul.

Lisa C. le

Évaluation :

My account was charged the wrong amount the first time, then money put back into my account, then taken out in a different amount again and I had to borrow money so I wouldn't overdraw my account. The least they could've done was call me or email me to let me know???!!!!

BILL R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Curtis H. le

Évaluation :

Helped me with all my questions and went out of there way to help fix the situation that the rental company put me in

Ron A. le

Évaluation :

Equipment was damaged on all sides of exterior. I received a text message indicating that there would be pictures for my records, however, when I clicked on the link, the pictures were not there. I called the store and the man replied, "Well, we have pictures so that's all you need." NO, that is not all I need. As a customer, I too want either pictures or a paper copy of damages upon check out as has been provided in the past, so that upon return, I have evidence that the damage on the truck were not caused by me. Upon checking the vehicle back in, we returned it after 28 hours of use rather than the 48 we originally booked for, but were charged the entire 48. I believe I saw online that you can also select 36 hours as an option, and since it was returned so early, I'm wondering why we weren't billed for less than 48, but again, when we called the store, we were not given a reasonable explanation. We (Ron and Kristi Annegers) have rented from U Haul multiple times, and have another reservation for this coming Friday. We are disappointed that this is the way repeat customers are treated. Finally, we had to drive to Marion rather than Carbondale to pick this vehicle up which of course added significantly to the mileage we had to pay, and that wasn't ideal, however, what really made the experience worse was the fact that it was in a very shady location that looked like a crack hotel with various people standing around outside smoking and old furniture/mattresses laying around. Not exactly a stellar location. Overall, this was definitely our worst experience with a U Haul dealer ever. If we are in a position to rent again, and the only option is to go to Marion, we'll take a pass.

Evan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

John R. le

Évaluation :

Mark Richey was asked a simple question about my bill he responded. “Can you not fucking read? It’s simple fucking math even though I was overcharged. If this is the case for uhaul then me and my family whom have always used you will be removing our business with you and making sure it’s wide spread on social media. I expect a action to be taken.

harold f. le

Évaluation :

Le client n'a pas laissé de commentaire.

lucyanna w. le

Évaluation :

Nothing

james w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodney B. le

Évaluation :

Parking area could be improved otherwise the customer service was exceptional.

raichel t. le

Évaluation :

Customer service could use some improvement. When I can in to drop the uhal off the first thing the employee said was what do you need. Not a very welcoming greeting. Asked me if I wanted a paper copy or email of the receipt. Then told me I was go to go. Seemed a little irritated that I wanted to know the final cost before leaving. I wouldn’t say mean but not very friendly. I had no issues with the Uhal itself. There were a lot of dead bugs in the back.

Bill D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda B. le

Évaluation :

The guy I rented a 15 foot truck from was rude when I was about 15 minutes late bringing the truck back. Plus, he said there was another reservation on the same truck, yet no other person picked it up. I was in a rush to move and I did need it for another 6 hours. It's up to anyone who wants to rent a truck from this guy. It's not my place to say yes or no to renting.

Robert G. le

Évaluation :

Lite in cargo bay did not work

jon w. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOY S. le

Évaluation :

Le client n'a pas laissé de commentaire.

crystal M. le

Évaluation :

Le client n'a pas laissé de commentaire.

justin w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Travis D. le

Évaluation :

Le client n'a pas laissé de commentaire.

STACEY W. le

Évaluation :

Le client n'a pas laissé de commentaire.

eric s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

william h. le

Évaluation :

Nothing to add. The staff was cordial, helpful, and very prompt on pickup and delivery. The equipment worked very well. The entire rental experience was very pleasant.

Kevin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

stacy w. le

Évaluation :

Wish we could have unhocked trailer from truck so would not have to haul it everywhere. No way of doing it.

dan w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cardell B. le

Évaluation :

Reconsider all costs involved with truck rental.

James W. le

Évaluation :

Would have like to have had the availability of the size trailer closer to the our location. Was in Murphysboro Il. Had to drive to Marion Il to pick up the size trailer I needed. The atendants were very kind and helpful though.

Amy P. le

Évaluation :

Lady was very rude and didn't try to resolve the problem I had with customer service I will not use Uhaul again thank you

hank c. le

Évaluation :

Have personal go out to check vehicle with customer for damage. Have cruise control on vehicle

michell m. le

Évaluation :

Nothing

RICHARD J. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON S. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeanne s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dorian M. le

Évaluation :

The teenager that was working that afternoon didn't ask me if I wanted to use the credit/debit card that I had reserved the truck with on-line or a different card. Most businesses always ask first before runni g the card to double-check. And then he didn't know how to correcct the issue! Very disappointed.

jan c. le

Évaluation :

We were charged an extra day even though the contract clearly shows the equipment many wasn't due until 9/4/18 by 10 am. The records show it was logged in at 6:27 pm on 9/2/18. We expect a refund of overcharged.

jan c. le

Évaluation :

We were charged an extra day even though the contract clearly showed the due date and time was 9/3/18 at 10 am. Records will show we dropped it off at 5:49 pm 9/2/18. We are owed a credit to my card. Please contact me.

Sharane J. le

Évaluation :

I let her know about how the truck was driving she told me I had to call the 1800 but I was on hold forever and didn't get anyone.

James C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

James O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Megan A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kent I. le

Évaluation :

The man working was rude. I also told him about the breaks and tire and he simply said "yeah, okay".

Russell L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hannah C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pamela R. le

Évaluation :

The truck wasn't clean it had cigarette ashes all over it and the windshield was dirty and I couldn't pick up the truck in the place I requested I had to drive 20 miles further to pick it up!

stephanie s. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

paul g. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIM M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip N. le

Évaluation :

Le client n'a pas laissé de commentaire.

tim p. le

Évaluation :

Only problems my ball was too big and wiring g harnesse was 8 round vs 4 straight. Went to NAPA next door. Only negative had to have car trailer in by 8 am. Not 24 hr rental. But SUPER PEOPLE.

eric e. le

Évaluation :

Attendant was apparently new and not well trained on paperwork and procedures.

Samuel T. le

Évaluation :

Le client n'a pas laissé de commentaire.

bob m. le

Évaluation :

Great customer service, friendly ,helpfull, polite. Thanks

Theodorer J. le

Évaluation :

Make sure everything works properly !The auto transport tires were bad I ended up breaking down with a flat...I requested a refund or discount but employees refused to cooperate !I will never rent from that location ever again .Also the younger new employee has a very nasty attitude with customers

Ed B. le

Évaluation :

Very pleased

Brian M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard P. le

Évaluation :

Happy with the rental.

ed s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles F. le

Évaluation :

Le client n'a pas laissé de commentaire.

DENISE C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe G. le

Évaluation :

Easy to deal with. Convenient hours.

SCOTT W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rick B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terri F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth A. le

Évaluation :

Le client n'a pas laissé de commentaire.

phillip a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brock W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erica M. le

Évaluation :

Jim was extremely nice and helpful. He took the time to explain things in detail and made me feel comfortable driving the Uhaul for the first time. He even hooked my car up to the tow dolly after the location already closed for the evening. Great customer service and highly recommended!!

robert d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth A. le

Évaluation :

There was a UHaul rep there and he was sooo imformative. FGreat drop off location we WILL be using this site again!

jhon o. le

Évaluation :

Friendly staff. Fast service.

Kyle H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah P. le

Évaluation :

The building smelled very strong of cigarette smoke

erin k. le

Évaluation :

It took 1.5 hours to write a one way contract. The truck they gave us did not have running lights so they changed it to another truck. The next day I got an email saying I needed to bring the truck back to the Marion office (6 hours away). I called and reminded her it was a one way rental. She said their employee made a mistake. I said their error and they could come get the truck. She said they would prefer I drove it 6 hours back and found my own way 6 hours home. Very unprofessional after a 1.5hour fiasco of getting a contract written initially.

James T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ken C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

The office crew we dealt with were more than friendly and courteous..Also efficient, and very helpful....And yes we would recommend them to someone in need of their services.......

Sean C. le

Évaluation :

Le client n'a pas laissé de commentaire.