The truck cab was filthy. Food remnants on the floor, sticky dashboard and steering wheel. Cargo area was not swept out. I would not rent from this place again.Beth C.
Customer Reviews for Motorsports Warehouse Distributors LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Boone, IA 50036
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jamie G.
Le client n'a pas laissé de commentaire.Shawn S.
Phone based checkin is an awful experience on my iPhone; I abandoned it for at the counter checkin.Nicholas C.
I had reserved a trailer at the Waukee location then was told they were out and had to drive to Boone to pick up a trailer. Wasn't to pleased about it but I did receive a credit for the inconvenience.Brent C.
Le client n'a pas laissé de commentaire.Mark G.
This is not directed at this location, but uhaul as a whole. If you have to make someone drive 50 miles to a pick up after confirming a different location add the mikes and pay for the gas as well.Cal S.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Douglas W.
Very helpful staff. Easy transaction.Emmett A.
The store manager was not very friendly but he wasn't outright rude either (average). Main concern was the state of the truck that was given to me. It had 0 % oil life left (oil has not been changed according to schedule). Low oil level light came on almost right away which required me to stop at a gas station to fill up oil. The oil levels could have been checked before the truck was rented to me. In addition, the biggest issue was that I originally rented a Ubox in Ames IA. I made arrangements to come and pick it up along with a pickup truck and traiker for self delivery. Two days before my rental date I get a call from Uhaul scheduling and they told me that I have to drive for 1hr to a different town to pick up a ubox, and then drive it back. This required me to change plans and rent a truck last minute. I won't be using Uhaul any more and will rent from other companies moving forward.Denis T.
Le client n'a pas laissé de commentaire.Sharon S.
SmileDavid A S.
Le client n'a pas laissé de commentaire.CANDACE H.
The check in process was slow because I had poor internet and there was a race going on nearby which was very loud. Overall it was a poor experience because I did not expect to have to drive an hour away to pick up my truck.Stephen T.
Le client n'a pas laissé de commentaire.Angela K.
Le client n'a pas laissé de commentaire.RYAN T.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.Autumn R.
When I made the reservation the girl who answered the phone was not professional and had to get someone else to help me. I wasn't told any directions other than "just check in and you'll be set". I didn't know most of it I could have done beforehand -it took an hour and a phone call with uhaul.com to just check-inTJ W.
my problem was with UHAUL.com and the process. The Boone location was great.William B.
Le client n'a pas laissé de commentaire.Ian K.
Le client n'a pas laissé de commentaire.MATT D.
Quick service. Clean and organized location.Michael S.
Le client n'a pas laissé de commentaire.Don B.
A very good experience nicest guys ever thank youDAVID H.
Le client n'a pas laissé de commentaire.Weston R.
Le client n'a pas laissé de commentaire.JOHN P.
changed drop off location 3 times. Extremely frustratingChris B.
Le client n'a pas laissé de commentaire.TERESA T.
Was told that my pick up location would be local and had to go 40 plus miles to pick up the rental and was informed that the extra miles and night were taken care of. I went to turn in the rental and was informed that I went over the miles when I only went from A to B and was being charged for an extra night, this wasn't cool and had to go through the process of fixing this situation a operator had put me in. I normally go through Penske and looks as if I should of this time as wellKelly P.
Le client n'a pas laissé de commentaire.RYAN W.
Le client n'a pas laissé de commentaire.Steve K.
I reserved a pick up & found out when I arrived there wasn't one at that location. I was NOT happy, but had to use the van available. It worked out but would have been easier with PU.David M.
12 when you drive 2 hours expecting to pick up a trailer and you get there and the trailer is not there and then they want you to drive another 40 minutes to get the trailer a little ridiculousJonie W.
Le client n'a pas laissé de commentaire.Amy L.
Le client n'a pas laissé de commentaire.Curtis H.
Le client n'a pas laissé de commentaire.Ken T.
Le client n'a pas laissé de commentaire.Danny G.
Le client n'a pas laissé de commentaire.LUKE A.
This location saved us! I had reserved a trailer at the Ames location and they called the day before to tell me they didn't have my trailer!Teresa S.
Used app to save time. Took half hour to get to part where I can get keys, then had to go inside and wait in line to get them. Information on truck was incorrect. App only took selfies so could use to load good pics. Milage wrong, wouldn't upload pic to correct it. App closed and I was forced to call and wait on phone to get things fixed. Took an hour just to check out the truck. Never had a slower experience ever.leighton S.
Le client n'a pas laissé de commentaire.LUKE H.
Le client n'a pas laissé de commentaire.April D.
Second time dropping off at this location. First time was during normal hours and staff was excellent. This time was after hours, but facility was clean and well lit.Eugene Z.
Very helpful on check in.Eugene Z.
I WAS TO DROP OFF TRAILER IN AMES IOWA I HAD TO TRAVEL 26 MILES OUT OF MY WAY TO DROP TRAILER KIND OF DISAPPOINTEDJason H.
Le client n'a pas laissé de commentaire.GERALD F.
Worry more about your customers that are waiting at the store. It took over about hour and a half from the time I arrived till I left.Linda R.
Le client n'a pas laissé de commentaire.Terry G.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.russell G.
This whole process was horrible. You hired racist people and the worse customer service. We are looking into legal action against you and your employee. This is not overMichael G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Jeff L.
Let people pay with cash or at least notify them that they can't.erica W.
Le client n'a pas laissé de commentaire.randy C.
They were more interested in their other business and not dealing with u-haul customersRandy T.
It was my drop off point and it looked like it was cared for as the out side was well clean. Stoped off after hours and drop off key box was well located at door.Richard W.
Quick and easy return.Randy R.
Le client n'a pas laissé de commentaire.Donna B.
Representative was incredibly helpful, ensuring I was setup correctly and ready to begin my long move.GUILHERME R.
Le client n'a pas laissé de commentaire.ylonda G.
Le client n'a pas laissé de commentaire.RONALD V.
Le client n'a pas laissé de commentaire.Harold N.
Le client n'a pas laissé de commentaire.Leanne H.
Pick up was extremely S-L-O-W. Staff not attentive to customer needs. No padlock offered or available.marlene G.
Le client n'a pas laissé de commentaire.Marilyn K.
Truck was not ready. Had to wait over an hour. Truck smelled of cigarettes.deborah S.
Le client n'a pas laissé de commentaire.Donald W.
Le client n'a pas laissé de commentaire.Bill G.
the trailer really needs to have a jack on it. the hitch is barely liftable when the trailer is empty let alone if it is loaded and you need to unhook for what ever reason.lyle R.
This is not a customer service issue. I had a great expenence The only negative was that the truck did not have tie-down point on the floor and cause extra time to secure the load. The load was never that secure without the floor. I will not rent another truck without these secure point on the floor.Todd K.
Le client n'a pas laissé de commentaire.autumn K.
Trailer worked well so much easier having local drop off and pick upmlocationsBarry S.
Le client n'a pas laissé de commentaire.Jeremy S.
This truck should not have even been rented what a piece of crap reserved a 20' truck and was given a 15' instead which made for more mileage and more work. This is the second time I've not been given what was reserved and will drive further to rent a Penske or Budget which I will be doing in about 6 months. Very disappointed and will surely spread the wordrobert B.
Le client n'a pas laissé de commentaire.Brad R.
At least clean the windows.Laurie M.
Le client n'a pas laissé de commentaire.Natasha J.
More interaction by staff. Truck did not shift into gears well at all.Julie S.
Le client n'a pas laissé de commentaire.Amee K.
Le client n'a pas laissé de commentaire.Dennis C.
Great customer service and friendly staff. I would use them again for sureMatt S.
Trailer ran great. Very good service.Mark B.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.Pam B.
Le client n'a pas laissé de commentaire.Krista D.
Le client n'a pas laissé de commentaire.Mark S.
The staff is professional, friendly, helpful!Mark N.
Very easy to find. Very nice.Jennifer W.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Patty K.
Le client n'a pas laissé de commentaire.Jimmatta P.
Le client n'a pas laissé de commentaire.Rick A.