Great service, in and out and on my way quickly. Motuzas' hooked up the trailer and checked that all safety features worked. Very professional. I've rented from Motuzas before and will continue to do so.
Patrick C
Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was great. Very professional and accommodating.
Shelly LInstructions to twist the knob to get the key would be helpful. I was dumbfounded for a bit and running late because I didn't expect all of the questions on the app in order to pick up the car. It was a bit stressful.
Polly pGreat service
William NAmazing & consistent service provided when renting from this location.
Scott SExcellent service !! Wonderful to work with
MAUREEN QReally easy interaction in both picking up and dropping off thr uhual. Merci!
James KExtremely good service and convenient location for me
CHARLES LBest customer service ever! I'd give more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Tayna Dterrible customer service, the van was dirty, smelled of urine, and scruffy, with bad brakes, not to mention the terrible experience with the app in which I spent more than 20 minutes to check in and check out was the same problem. I should have rented from another company without a doubt
Vanderlei PCouldn’t be better
willis PBob Motuzas is very professional and helpful
DENNIS ABob Motuzas is the best dealership around.
DENNIS AThe location was great. The app is too slow. It took ten mins to checkout on the app and I left before processing was complete
Doug PNothing to improve
RICHARD PNo improvements needed
mark hI uploaded all pertinent information prior to the rental pick up. But I was prompted to enter everything again At pickup time. It took a half hour to complete the transaction. Not very efficient or convenient.
JOHN BThe drop off experience was really painful and the customer service was rude
Pradeep HAlways great service.
David MThe owner was amazing. So friendly and helpful! I will definitely keep renting here. Will recommend to everyone in the area! The trailer we rented was in perfect conditions.
Amanda MBe prepared when customer arrives.
John OThis location has no cell service. I was unable to upload my picture and has to drive down the street to get cell service. It took me over an hour to check in. It was frustrating and infuriating at 6am!
Christopher LAwesome shop with knowledgable staff. Trailer was perfect to haul a used car from Ct to MA, 2 hr 10 min ride.
Jeff HAwesome customer service! I forgot the gentlemen's name that assisted me; he was so great!
Jennifer MI would not consider renting a U-Haul from anyone else other than Motuzas Automotive!
Melissa MI reserved a self check in pick up. The owner, Bob, called moments before business closed on Friday, Columbus Day weekend, to tell me if I wasn't there by 4pm to pick up the I haul it would be canceled. I rushed out of work to go get it. I arrived before the store should have been closed, but he locked up early for the weekend so I went around back and knocked on the back door. Bob opened it and was extremely aggressive and rude. He denied making the call even though he left a voicemail telling me the uhaul would be canceled. Then he refused to help, got on his Jeep and drove away. Fortunately I was able to check in online and get my uhaul. Bob seemed like he was under the influence of drugs and alcohol. He's a jerk. Rent your uhaul from another dealer.
Derek DRien
Dave BGreat job …. Very satisfied …. Everything worked out as planned …. Mr.Motuzas handled everything very professionally and courteously …. Thank you. Tony Chinappi
TONY CThis is the best U-Haul location I've ever seen, Bob was the best guy to work with, friendly and helpful, great experience!!
Russell MMy cell service wasn’t great, so some steps of 24/7 share took longer
Walter Ewindshield, wipers were bad. Truck was really dirty in the cab and the back. I thought renting at 3 pm gave me 24 hours from when I started renting. I showed up and the guy told me I needed it back in 6 hours and wanted me to pay a full day. Nobody told me they don't rent that way.
Matthew wLocation is fantastic. I wish the UHaul app wouldn't make me put in photos of my drivers license again once I'm in the system.
ANDREW DThe agent was awesome!!!
JUAN PAgain, the customer service excellent they understood that I needed to keep the truck another day, due to getting my keys to the new apartment with no questions asked just that they know how things don't goes as planned I would give them 10* Stars no questions asked!!
Carmina Snothing.... Bob is great. Always friendly and helpful. Rented here many times before. Very clean. Keep up good work.
DANNY PAwesome job no improve mints
GREGORY DEverything was good.
DAVID CExcellent location with ample safe parking for return of vehicle. Very friendly staff and clean/well organized space.
MICHAEL SCustomers services are wonderful, he's so friendly and helpful, thank you so much.
angel fNo improvements needed. Service was friendly, fast and most accommodating.
John CWe were told we had a different drop off location in our contract and only found out that we would be dropping off at this location once we showed up at the other location. There was no notification from Uhaul or the drop off location that things had been switched. In addition it added on extra mileage that we were charged for. Very poor drop off experience overall
Stephanie BNothing at this location everything was great.
DAVID BGreat people, have lots of trucks in Perfect working condition.
Christian TAmazing!
bruce dBoth the start and end locations were great to work with! Made it easy to get myself out of a jam!
Steven Lvan was great to drive and work very well.
Lawrence HThey were very happy. Turned the trailer in 2 days early, they had no other 5x8s. They needed one.
Richard BThey went above and beyond for me.
Cheri GBob was great from the moment I called with drop off location questions and assisting with getting the car trailer off to empty the truck.
Suzanne MI dropped off after hours. I didn't see the facility.
Brian PI'm was so happy with the customer service. The guy is so nice and good person, he help me a lot, thank you so much for your help.
Angel FHad difficulty in picking up the rental specially with UHaul app. I am not sure why the app was forcing me to add my driver license front and back photos again which I had uploaded them the day I booked my reservation. So I tried four or five times in uploading my drivers license (F/B) again to complete the process to get the lock box details to pick my rental. I had called your help desk (800 468 4285) to get the assistance. I was told that there was a technical glitch with my rental which was preventing me to complete the process to get the lock-box details to pick the rental where the customer service was able to assist me after devoting my time (30 min at-least) to get this fixed. First of all I dont understand why I have been forced to download the app in order to complete my pickup of rental. Is this the way your company force customers to use the app shouldn't the download or use be voluntary.
Venu RExpensive rates but well run facility. Would highly recommend them to others in the area.
phil bNot only friendly and helpful, but understanding of my situation
JOANNE G | Expérience généraleAll went very smoothly!
Richard S | Expérience généraleExcellent customer service
maria D | Expérience générale