Évaluations des clients Mount Everest International Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mount Everest International Inc

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Zakaria N.
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Le client n'a pas laissé de commentaire.

Shannon F.
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The no contact option that we chose was a huge waste of time and we ended up having to go into and make contact to get a key.

Joseph S.
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Window on drivers side was left open about 5" and it rained the night before so the seat was soaked. We had trouble with the on-line check in and the process took 30 min. Not what we expected but vehicle was fine and worked out in the end.

ERICA M.
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Truck was too dirty and smells

RAYMOND S.
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Great service.

Mike B.
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Was charged extra mileage after a night drop off with no one present.

Thomas D.
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Language barrier, tight area and slow service.

JOSE B.
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Le client n'a pas laissé de commentaire.

Angel A.
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Price

Joy G.
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Le client n'a pas laissé de commentaire.

jon C.
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Changed my location and time. Never called to confirm new time. Through my whole day off because of this change and not being aware of it. Had to call uhual 1800 number myself to even be aware of this change.

DIOSDADO R.
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they didn't even walk out and check the truck,.they told me the gas tank was full, it wasn't, I took pictures. and went inside and showed them, it wasn't.

Matthew S.
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Very unclear instructions to get key

Samantha S.
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Very friendly and fast customer service

Simon Z.
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The gentleman that assisted with the rental was very courteous and got me out the door with keys in hand in 5 minutes. The van was clean and worked just fine. I was very pleased with my experience here. Price and availability for me here. I had looked at two other vendors. Am happy I went with U-haul

Andrew W.
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Le client n'a pas laissé de commentaire.

Marco L.
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Le client n'a pas laissé de commentaire.

Stephen A.
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My truck was not ready for my pick up time. I was able to pick it up 2.5 hours late. The workers were very rude, and disorganized. There was another person who waited 2 hours for his truck and one canceled his reservation due to the truck not being ready and hired a mover to do the work the same day. Nothing was prepared for me, my furniture pads were brought out after I checked the truck and saw that they weren't in it even though i paid for them. Overall the location made me not want to use uhaul again for any reason. The fact that your company works with businesses like that shows that you aren't not paying enough attention to the customers.

Allen C.
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Nice and accommodating folk. Equipment was perfect.

Nick I.
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Excellent experience!

Edward L.
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Le client n'a pas laissé de commentaire.

TRACY H.
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They were not helpful, told to drop keys in box, tried to complete self checkout.. more problems with app, asked fir help, she asked if used credit card to pay, told yes, she said okay and took keys.. that was it. No other comments or paperwork.was not friendly at all, like I bothered her.

Isaac V.
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Very good experience even had hand sanitizer in rental vehicle.

Shanna M.
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gas tank wasn't full upon pick up, it was between a half and a quarter tank. so i had to guess how much gas i had to put back in. i filled up and yet was still charged now i have to call and dispute the additional charge. i believe they do not fill the tank for this for this exact reason.

Robert C.
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Not sure if truck, keys, etc were cleaned and sanitized before use.

DAMBER C.
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Le client n'a pas laissé de commentaire.

Rojelio R.
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Le client n'a pas laissé de commentaire.

Ken R.
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Le client n'a pas laissé de commentaire.

Ryan C.
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Nothing

Cathy S.
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This place was pretty disorganized, and could only take cash..had trouble with taking credit card payments ?! I am still not clear on the charges and feel pretty sure I got ripped off. Inside of truck/cargo area very dirty.

Allan E.
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Le client n'a pas laissé de commentaire.

Gracie B.
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Friendly, reliable service as always!

Amy B.
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Le client n'a pas laissé de commentaire.

Scott R.
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I had paid for 6 blankets which I had not received. I was billed for these and have not received a refund.

Jose C.
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It is frustrating that you renta truckfor 8 online and u select to pickup your key in the box. You get therkey isnot there and store closed until 9.30 am it mets up all my schedule day of moving.

William G.
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Excellent

Sandra D.
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Most convenient location. I really appreciated having the size that I needed at the last-minute.

James H.
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Don't smoke in the uhaul.!!!! Supply the correct dolly!!!!! I will not return to this store, I will travel 5 miles further to a superior store!!!!!!!!!

Brandon M.
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The time it took to activate was almost 30 minutes which cut into our rental time which very upsetting. The customer care person who activated the account was slow to response. I was highly disappointed in using the truck share and my experience with U-Haul.

Steven N.
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Well first of all. I tried to confirm my reservation my with this location. I called twice, the third time, it was picked up just to put the phone on the counter to ignore me. Then the phone ranged busy. I do not appreciate this customer service. I request some type of discount

Orlando S.
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Le client n'a pas laissé de commentaire.

Holly K.
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Le client n'a pas laissé de commentaire.

Nikki F.
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The truck was in horrible shape! It was filthy from a prior customer and the mechanical shape of the truck was so poor it was terrifying to drive. Thank goodness my move was a short trip because the truck would have NEVER made it! The check engine light was one, several other lights came up on the dash, and the brakes barely worked. I couldn't even refill the tank because we didn't think it would even make it back to the drop-off location. I addressed it with Everest, as not to give it to another customer, but I'm not sure if they even cared. I would not recommend this service to anyone.

Kathy W.
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I have rented uhauls for years. I have always been very satisfied with the experience. Not so with this location. I will not rent from them again nor recommend them to others. I felt very disrespected by them and i felt like they were trying to scam me on everything.

Valerie S.
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Everyone was amazing i would recommend to everyone.

David M.
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I included furniture pads with my reservation. When I got to the location I was informed that they were not on my order and therefore could not have them. I argued a little but decided that it was not worth the effort. When I dropped off the U-haul I asked if they could take the pads off of the bill and they said they would - when I later checked my receipt they had not taken the charge off. I won't be using this location again.

William G.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

Freddie R.
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Nothing. The service their was great friendly staff thank yous for making a stressful things a little bit easier

Dennis D.
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Le client n'a pas laissé de commentaire.

Tammy C.
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Le client n'a pas laissé de commentaire.

Roxanne B.
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This place is just too busy to be doing UHaul rentals. I had to wait in line 20 min until people checked out their groceries to get my rental. It was the same when I dropped off. Why arent these rentals FILLED w/gas before renting? Its so hard to fill to where the level started. Of course its a win for the establishment but not for the customer. Fill it up so I can then refill it

SHARON K.
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Le client n'a pas laissé de commentaire.

Savannah B.
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They didn't even know I was coming and they didn't have the dolly I ordered. The truck was dirty and the tank wasn't full. The whole experience was very unprofessional.

Edwin R.
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Le client n'a pas laissé de commentaire.

LaToya B.
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My renter was filthy, mud and leaves in the back of the truck. There was some type of orange substance on the passenger side dish board, someone had been smoking in the truck left cigarette in the ash tray and muddy foot prints driver side and passenger side seats

christopher P.
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My order was changed and I was over charged on the rental and the insurance. I was also overcharged in the milage by almost 100 miles. I am disputing charges.

Jennifer W.
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I was confused about the location, I had to go into Everest International Grocery to process info for u-haul vehicle.

George V.
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Le client n'a pas laissé de commentaire.

Neema T.
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No thing ...

Sarah C.
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All the extras (furniture blankets and handcart) I ordered and paid for were not in the truck.

Mollie D.
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Le client n'a pas laissé de commentaire.

castellanos J.
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The credit card I entered when making the reservation could not be accepted at Everest. I was able to use another card, but it would have been nice to use the one I had entered to begin with. When I arrived, my reservation wasn't immediately found, but it was after some searching by the agent. I have rented before this time and will go here again, as needed, for U-Hauls in the future.

Thuan P.
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Charge the correct amount. This was a Uhual error-charged me 79 for a 19.95 a day fee for the rental. The store could not do anything, talked a manager for Lancaster on the phone. He was rude and spoke to me like I was a child, telling me that did not understand the rental form I had filled out. Told me I would get a refund and then hung up on me. Waiting for the refund to process now.

Christopher B.
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Service was very slow.

John B.
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Truck cab and interior were not clean

Elaine P.
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They should open earlier.

Cathy D.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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