Évaluations des clients Mountain Country Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mountain Country Store

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

pam h. le

Évaluation :

Brittany was very knowledgeable and processed our order quickly and efficiently. I have worked customer service many years and she was exemplary.

Christine B. le

Évaluation :

Store owner had recently purchased the business. He was not very familiar with the rental process, or with car transport hookup, but did his best to assist us. He did ask us to contact him when we arrive home so he would kniw we made it safely.

Nancy A. le

Évaluation :

First and worst, major confidentiality violation that is absolutely illegal. This store has a handwritten form for you to put your name, move to, move from, phone AND ALL YOUR CREDIT CARD INFO. They were out of blank forms SO THEY GAVE ME ONE ALREADY FILLED OUT BY A PREVIOUS CUSTOMER. I HAD ACCESS TO ALL OF HIS INFO!!!! They were not accustomed to the software and I had to walk them through it in some places even though I had never used it. They gave me a truck with the check engine light on and insisted that I use it. I refused. They said I wouldn't be responsible if it broke down but refused to give me anything in writing plus I was not willing to be put in a position were I might break down with all of my daughter's belongings and no way to finish the move. It took an hour and a half before I could leave with a truck that I felt safe in. No one even knew what the insurance covered. Not even this Nic guy that they had to call repeatedly with questions. But they sure were willing to sell it.

Thomas M. le

Évaluation :

Slow check in.

Jeffrey G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marc B. le

Évaluation :

Staff sat back in the office smoking a cigarette. Didn’t inspect the equipment, only seemed to care about payment method and not much else -

Anthony B. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVE L. le

Évaluation :

2 hours does not equate to a day fee. I lost 2 hours of work because I took it to the place I first requested on line. :(

Christopher M. le

Évaluation :

My reservation was for a 15 foot truck to be picked up at noon. They called the day prior to inform me that they would not have that size, but had upgraded me to a 26 foot truck at no extra charge; not ideal but manageable. What I was not informed of was they also changed the pick up time to 2pm and changed the drop off location. The store was supposed to be open at noon, but after waiting 45 minutes I left, and returned at 2. Not impressed to say the least.

Cathy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Damon H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bobby R. le

Évaluation :

Very good to work with

Aleah W. le

Évaluation :

The posted hours on the door for Saturday are 8am-7pm. I contacted the store 2 days prior to confirm my scheduled pickup and they informed me their "self service key lock" was not working so I would need to pickup the key from the agent inside at 8am. I was at the store waiting from 7:45am-9:35am when the store finally opened. I was informed the owner and the employee were driving to work together and their car overheated which is why they were late. 1 hour and 35 minutes late is unacceptable and I had movers waiting which I had to pay for the delay caused by your company. The uhaul store smelled of cigarette smoke and there were signs that the employees smoke inside of the store while conducting business. I am so highly dissatisfied with Uhaul accepting this behavior from one of their dealers. I felt I deserved a reduced rate/discount of some kind but the store was unwilling to oblige. Please consider making this right somehow. The dealer needs to be held accountable for their actions in delaying my service and smoking cigarettes inside a store with your name on it. Thank you.

Winifred E. le

Évaluation :

The pick up store opened late. They did contact me and let me know which I really appreciate, but it held up the movers we had contracted. We were already on our way to pick up the truck so we had to wait around. The person who contacted me was very apologetic.

Jason S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nick R. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg S. le

Évaluation :

nothing. it was easy returning the truck.

KENNETH F. le

Évaluation :

The only issue i have is I was told if the vehicle was turned in a day early I would get a credit for using only one day of a two day rental. After calling U-haul today(10-26) I found out on a 'one-way' rental there would not be a credit. I will definitely take that into consideration before selecting U-haul.

Alicia J. le

Évaluation :

Very helpful! Great people to deal with

Andy K. le

Évaluation :

Picked up the first trailer but the lights did not work. employee spent time trying to fix but couldn't. had to wait on a second trailer about 45 min. when I went to use the lift door , it was very stiff.. recd a small cut on my hand.. opening and closing the door during our use was very hard.. door did not want to close enough. Terrible equipment ..

RICHARD L. le

Évaluation :

Lady was professional, prompt, & polite.

JUSTIN M. le

Évaluation :

Le client n'a pas laissé de commentaire.

eli w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank Z. le

Évaluation :

Very polite attendant BUT cigarette smoke filled office.

Scott D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claire H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert K. le

Évaluation :

There was a sign on the door they would be right back because they went to the bank. That sign was up for over five hours as we went back there numerous times. We finally dropped it off and did a mobile check out

Rhonda R. le

Évaluation :

Worst experience ever! Dealing with Uhaul. I've never had to use this service, but sure I never will again. The pickup time was supposed to be at 12 at Mattress Goddess in waynesville, NC. Got there at 12 and they didn't have the trailer. Then he sent me to Canton, NC to Ryno to get the trailer. (25 minutes away) So we get there and they don't have a trailer either. So, then we are sent to Sylva, NC. So, finally 2 hours later, 75-80 miles, and half tank of gas we got to pick-up trailer.

Stacy T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nick P. le

Évaluation :

Le client n'a pas laissé de commentaire.